Subject: Note Added - [#4664855] missing item 3q
From: Landmark Group <[email-masked]>
To: [email-masked]
Date: Sun, 31 Jul 2022 12:04:49 +0000

Hi ,    Marniel Baul added a note and wants you to have a look.   Ticket URL:  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4664855    Subject:  missing item 3q   Requester: عبدالرحمن    Note Content:   <div class="WordSection1">
<div class="MsoNormal"><span style='font-size:11.0pt;font-family:"Calibri",sans-serif'>Dear,</span></div>
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<div class="MsoNormal"><span style='font-size:11.0pt;font-family:"Calibri",sans-serif'>As per operations team, received 3pieces and same already received by the customer.
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<span style='font-size:11.0pt;font-family:"Calibri",sans-serif'>Thanks and Regards,</span><span style='font-size:11.0pt;font-family:"Calibri",sans-serif'></span>
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<div class="MsoNormal"><b><span style='font-family:"Calibri",sans-serif'>Marneil Anne Baul-Sabocojan</span></b></div>
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<span style='font-size:10.0pt;font-family:"Calibri",sans-serif'>Customer Success Specialist</span><span style='font-size:11.0pt;font-family:"Calibri",sans-serif'></span>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Calibri",sans-serif'>Aramex International LLC.
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<span style='font-size:10.0pt;font-family:"Calibri",sans-serif'>T.  +971 4 6076421</span><span style='font-size:11.0pt;font-family:"Calibri",sans-serif'></span>
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<span style='font-size:10.0pt;font-family:"Calibri",sans-serif'>T.  +966 115121821</span><span style='font-size:11.0pt;font-family:"Calibri",sans-serif'></span>
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<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>From:<span style='font-size:11.0pt;font-family:"Calibri",sans-serif'> Marniel Baul &lt;&gt;
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<b>Sent:</b> Friday, July 29, 2022 4:06 PM<br>
<b>To:</b> 'Landmark Group' &lt;[email-masked]&gt;<br>
<b>Cc:</b> [email-masked]<br>
<b>Subject:</b> RE: [#4664855] - missing item 3q</span>
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<div class="MsoNormal"><span style='font-size:11.0pt;font-family:"Calibri",sans-serif'>Dear,</span></div>
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<div class="MsoNormal"><span style='font-size:11.0pt;font-family:"Calibri",sans-serif'>Please allow us to check.
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<div class="MsoNormal"><span style='font-size:11.0pt;font-family:"Calibri",sans-serif'>Thanks and Regards,</span></div>
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<div class="MsoNormal"><b><span style='font-family:"Calibri",sans-serif'>Marneil Anne Baul-Sabocojan</span></b></div>
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<span style='font-size:10.0pt;font-family:"Calibri",sans-serif'>Customer Success Specialist</span><span style='font-size:11.0pt;font-family:"Calibri",sans-serif'></span>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Calibri",sans-serif'>Aramex International LLC.
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<span style='font-size:10.0pt;font-family:"Calibri",sans-serif'>T.  +971 4 6076421</span><span style='font-size:11.0pt;font-family:"Calibri",sans-serif'></span>
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<span style='font-size:10.0pt;font-family:"Calibri",sans-serif'>T.  +966 115121821</span><span style='font-size:11.0pt;font-family:"Calibri",sans-serif'></span>
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<b><span style='font-size:11.0pt;font-family:"Calibri",sans-serif'>From:</span></b><span style='font-size:11.0pt;font-family:"Calibri",sans-serif'> Landmark Group &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;
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<b>Sent:</b> Friday, July 29, 2022 3:59 PM<br>
<b>To:</b> ALL RUH OPS - Landmark &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Marniel Baul &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Cc:</b> <a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a><br>
<b>Subject:</b> Fwd: [#4664855] - missing item 3q</span>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Please take a look at ticket
<a href="https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Flandmarkgroupservice.freshdesk.com%2Fhelpdesk%2Ftickets%2F4664855&amp;data=05%7C01%7CMarniel%40aramex.com%7C39640f97262248de1f5d08da7159aa8b%7C43aa4ce1f1254390a30c5375aae87717%7C1%7C0%7C637946927174144749%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C3000%7C%7C%7C&amp;sdata=%2B7B0cQVzKmUNQJd4cyCwODGfpFb1fhobCLaAUqENJJc%3D&amp;reserved=0" rel="noreferrer">
#4664855</a> </span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Hi Team,<br>
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Problem Statement: Missing items<br>
Order Date :  Jul 25, 2022<br>
Order ID:  6157483640<br>
Tracking ID: 47531445802<br>
Assistance Required: Need missing item<br>
Issue Description: Customer placed order for 4 items but as per the customer he/she has only received 3 items, Under the consignment details we can see that all 4 items has been shipped/Delivered from our side.<br>
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The missing item is 164359875 - - Textured Hardcase Trolley Bag with Retractable Handle - 49x29x70<br>
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Regards,</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Reenad</span></div>
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<span style="font-size:10.5pt;font-family:-apple-system">On Fri, 29 Jul at 3:51 PM
<span class="separator">, Landmark Group &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:
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<span lang="AR-SA" style="font-size:10.5pt">مرحبا عبدالرحمن،</span><span dir="LTR"></span>
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<span lang="AR-SA" style="font-size:10.5pt">شكرًا لك على تواصلك معنا ومنحنا الفرصة لخدمتك.</span><span lang="AR-SA" style="font-size:10.5pt"></span>
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<span lang="AR-SA" style="font-size:10.5pt">نعتذر بصدق عن أي إزعاج ، لقد أرسلنا استفسارك إلى الفريق المعني وسيتواصل معك أحد زملائنا في أسرع وقت ممكن لمساعدتك في حل هذه المشكلة.</span><span lang="AR-SA" style="font-size:10.5pt"></span>
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<span lang="AR-SA" style="font-size:10.5pt">نطلب منك السماح لنا ببعض الوقت حتى نتمكن من العمل على ذلك والقيام بالمطلوب.</span><span lang="AR-SA" style="font-size:10.5pt"></span>
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<span lang="AR-SA" style="font-size:10.5pt">نحن نقدر صبرك.</span><span lang="AR-SA" style="font-size:10.5pt"></span>
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<span lang="AR-SA" style="font-size:10.5pt">أصدقائك ،</span><span lang="AR-SA" style="font-size:10.5pt"></span>
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<span lang="AR-SA" style="font-size:10.5pt">فريق الدعم</span><span dir="LTR" style="font-size:10.5pt"></span>
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<span style="font-size:10.5pt;font-family:-apple-system"><br>
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