Subject: Note Added - [#4668137] update order status
From: Landmark Group <[email-masked]>
To: [email-masked]
Date: Fri, 29 Jul 2022 20:15:33 +0000

Hi ,    FarEye Support added a note and wants you to have a look.   Ticket URL:  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4668137    Subject:  update order status   Requester: عمر الجهني    Note Content:   <div style="font-family:trebuchet ms, arial, sans-serif; font-size:13px">
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<div dir="ltr">Dear Reenad,</div>
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<div>Greetings from FarEye!</div>
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<div dir="ltr">We have received your concern regarding the status update. We will revert you as soon as we have an update or need any details to proceed further.</div>
<div>We are working on the same.</div>
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<span style='font-family: "trebuchet ms", arial, sans-serif, "trebuchet ms", arial, sans-serif'>To view the status of the ticket, please login to </span><a href="https://support.getfareye.com/" style='font-family: "trebuchet ms", arial, sans-serif, "trebuchet ms", arial, sans-serif; background-color: rgb(255, 255, 255)' target="_blank" rel="noreferrer">FarEye Support</a><span style='font-family: "trebuchet ms", arial, sans-serif, "trebuchet ms", arial, sans-serif'> Portal</span><span style='font-family: "trebuchet ms", arial, sans-serif, "trebuchet ms", arial, sans-serif'> and visit <a href="https://support.getfareye.com/helpdesk/tickets/320812" rel="noreferrer">https://support.getfareye.com/helpdesk/tickets/320812</a></span>
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<b style='box-sizing: border-box; font-family: "trebuchet ms", arial, sans-serif; color: rgb(34, 34, 34)'>T</b><span style='box-sizing: border-box; font-weight: 700; font-family: "trebuchet ms", arial, sans-serif; color: rgb(34, 34, 34)'>hanks and Regards,</span>
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<div><span style="font-weight: 700">Abhishek Manral, Technical Engineer</span></div>
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<img src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjQxMDM5MDAyMDQsImRvbWFpbiI6ImZhcmV5ZS5mcmVzaGRlc2suY29tIiwiYWNjb3VudF9pZCI6MjExODU3fQ.6WRFWdyfK24BVazHGPUEkg0IcEA99inF6rmPoWfx9DM" alt="gartner" height="18" data-id="24103900204" style="box-sizing: border-box; cursor: pointer; padding-right: 1px; padding-left: 1px; font-size: 10px" class="fr-fic fr-dii"><div style="box-sizing: border-box; font-weight: bold; font-size: 11px; font-family: arial; line-height: 11px">7+ Mentions</div>
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<img src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjQxMDM5MDAyMDEsImRvbWFpbiI6ImZhcmV5ZS5mcmVzaGRlc2suY29tIiwiYWNjb3VudF9pZCI6MjExODU3fQ.VT8f_I_VoOFgFkIVhnmvTPGhAc3k7vJKpSPXkGifXLo" alt="gartner" height="18" data-id="24103900201" style="box-sizing: border-box; cursor: pointer; padding-right: 1px; padding-left: 1px; font-size: 10px" class="fr-fic fr-dii"><div>Digital Disruptor</div>
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<tr style="box-sizing: border-box; user-select: none; font-size: 13px"><td bgcolor="#ffffff" style="box-sizing: border-box; padding: 0px; min-width: 5px; user-select: text; font-size: 11px; font-family: arial; height: 19px; text-align: center">Chicago   |   London   |   Dubai   |   Singapore   |   India</td></tr>
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                            On
                            Sat, 30 Jul at  1:20 AM
                            <span class="separator">,  Landmark Group &lt;[email-masked]&gt;  wrote:
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<div dir="ltr"><div dir="ltr">Please take a look at ticket <a href="https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4668137" rel="noreferrer">#4668137</a> </div></div>
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<div dir="ltr">Hi team,</div>
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<div dir="ltr">Problem Statement: update order status <br><br>Order Date :  Jul 20, 2022<br>Order ID: 6156606471<br>Tracking ID: 615660647122999991<br><br>Assistance Required: Mark the order as delivred.<br>the customer has comfirmed to us that he/ she recieved the order.kindly update the order status, So the customer will be able to create return request and follow up for the same.<br><br>Regards,</div>
<div dir="ltr">Reenad</div>
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                            On
                            Fri, 29 Jul at 11:33 PM
                            <span class="separator">,  عمر الجهني &lt;[email-masked]&gt;  wrote:
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<tr>    <td>      <table style="margin:0px auto;background: #f4f8fa;overflow: auto;padding: 0 15px; min-width: 500px; margin: 0px">          <tbody>
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<div style="padding:0 5px 0 0;font-size:12px; color: #6f7071;margin-left: 33px">عمر الجهني</div>
<div></div>        <img src="https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/%D8%B9.png" width="30px" height="30px" style="width: 30px;height: 30px;border-radius: 50% 6px 50% 50%;float:left;margin-right: 3px">        <div style="border-radius: 4px 20px 20px;background: #a8ddfd;max-width: 320px;padding: 12px;float: left">
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<b>Bot: </b> مرحبًا ، بك في !<br><b>Bot: </b> يرجى إدخال اسمك<br><b>Customer: </b> عمر الجهني<br><b>Bot: </b> مرحبًا ، ماذا تحتاج للمساعدة؟<br><b>Customer: </b> عملية الإرجاع<br><b>Bot: </b> يرجى اختيار موقعك<br><b>Customer: </b> المملكة العربية السعودية<br><b>Bot: </b> </div>
<div>هل تريد أن ترجع منتجًا؟ يمكنك فعل ذلك عبر 2 خطوات سهلة.</div>
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<br>طلب إرجاع المنتج أونلاين من حسابك.<br>أرسل بريدًا إلكترونيًا إلى مركز خدمة العملاء للعودة على [email-masked]</div>
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<br>لمزيد من التفاصيل يرجى قراءة <a target="" rel="noreferrer">عملية الإرجاع</a> في مركز المساعدة.</div>
<br><b>Bot: </b> هل تمكنت من حل الاستعلام الخاص بك<br><b>Customer: </b> لا<br><b>Bot: </b> هل ما زلت تريد التحدث إلى موظف الخدمة؟<br><b>Customer: </b> Yes<br><b>Bot: </b> رجاءا أدخل بريدك الإلكتروني<br><b>Customer: </b> [email-masked]<br><b>Bot: </b> الرجاء إدخال رقمك<br><b>Customer: </b> 0563884078<br><div></div>
</div>        <div style="color: #999999; font-size: 11px; clear: left;margin-left: 33px">11:23 PM, 29th Jul</div>    </td>
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<div style="font-size: 12px;font-weight: 500;float: right; color: #6f7071; margin-right: 30px">Reenad</div>        <img src="https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/R.png" width="30px" height="30px" style="width: 30px;height: 30px;border-radius: 6px 50% 50% 50%;margin-left:5px;float:right;clear:right">        <div style="float: right;border-radius: 20px 4px 20px 20px;background-color: #ffffff;max-width: 320px;padding: 12px"><div>السلام عليكم عمر ،شكرًا على تواصلك معنا و منحنا الفرصة لخدمتك, معك ريناد. كيف يمكنني مساعدتك ؟</div></div>        <div style="color: #999999;font-size: 11px;clear: right">11:25 PM, 29th Jul</div>
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<tr style="border: none">  <td style="padding: 10px 20px;font-size: 13.6px;color: #3f3f46">        <div style="float:right">
<div style="font-size: 12px;font-weight: 500;float: right; color: #6f7071; margin-right: 30px">Reenad</div>        <img src="https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/R.png" width="30px" height="30px" style="width: 30px;height: 30px;border-radius: 6px 50% 50% 50%;margin-left:5px;float:right;clear:right">        <div style="float: right;border-radius: 20px 4px 20px 20px;background-color: #ffffff;max-width: 320px;padding: 12px"><div>هل بإمكانك تزويدي برقم طلبك حتى أستطيع مساعدتكم على أكمل وجه </div></div>        <div style="color: #999999;font-size: 11px;clear: right">11:25 PM, 29th Jul</div>
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<div style="padding:0 5px 0 0;font-size:12px; color: #6f7071;margin-left: 33px">عمر الجهني</div>
<div></div>        <img src="https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/%D8%B9.png" width="30px" height="30px" style="width: 30px;height: 30px;border-radius: 50% 6px 50% 50%;float:left;margin-right: 3px">        <div style="border-radius: 4px 20px 20px;background: #a8ddfd;max-width: 320px;padding: 12px;float: left"><img src="https://fc-use1-00-pics-bkt-00.s3.amazonaws.com/715b90e586652540145482edfaabb181b12f7813396d0aabfb08f59bbcff8376/f_marketingpicFull/u_ae251e267e2558b1987ff98d858adfef8932a12e0dc9d6a8c87e3bcd6ccc1bd5/img_hcj0cvqr43_b34dec9e9b4f8217cd732ada7c601f204e4d92757e6bb9a744db769087ee0c4c.png"></div>        <div style="color: #999999; font-size: 11px; clear: left;margin-left: 33px">11:25 PM, 29th Jul</div>    </td>
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<div style="padding:0 5px 0 0;font-size:12px; color: #6f7071;margin-left: 33px">عمر الجهني</div>
<div></div>        <img src="https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/%D8%B9.png" width="30px" height="30px" style="width: 30px;height: 30px;border-radius: 50% 6px 50% 50%;float:left;margin-right: 3px">        <div style="border-radius: 4px 20px 20px;background: #a8ddfd;max-width: 320px;padding: 12px;float: left"><div>6156606471</div></div>        <div style="color: #999999; font-size: 11px; clear: left;margin-left: 33px">11:25 PM, 29th Jul</div>    </td>
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<div style="padding:0 5px 0 0;font-size:12px; color: #6f7071;margin-left: 33px">عمر الجهني</div>
<div></div>        <img src="https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/%D8%B9.png" width="30px" height="30px" style="width: 30px;height: 30px;border-radius: 50% 6px 50% 50%;float:left;margin-right: 3px">        <div style="border-radius: 4px 20px 20px;background: #a8ddfd;max-width: 320px;padding: 12px;float: left"><div>اريد ارجاع المنتجات</div></div>        <div style="color: #999999; font-size: 11px; clear: left;margin-left: 33px">11:26 PM, 29th Jul</div>    </td>
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<div style="font-size: 12px;font-weight: 500;float: right; color: #6f7071; margin-right: 30px">Reenad</div>        <img src="https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/R.png" width="30px" height="30px" style="width: 30px;height: 30px;border-radius: 6px 50% 50% 50%;margin-left:5px;float:right;clear:right">        <div style="float: right;border-radius: 20px 4px 20px 20px;background-color: #ffffff;max-width: 320px;padding: 12px"><div>دقيقة من فضلك ليتم التحقق<br>إبقى معنا</div></div>        <div style="color: #999999;font-size: 11px;clear: right">11:26 PM, 29th Jul</div>
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<div style="padding:0 5px 0 0;font-size:12px; color: #6f7071;margin-left: 33px">عمر الجهني</div>
<div></div>        <img src="https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/%D8%B9.png" width="30px" height="30px" style="width: 30px;height: 30px;border-radius: 50% 6px 50% 50%;float:left;margin-right: 3px">        <div style="border-radius: 4px 20px 20px;background: #a8ddfd;max-width: 320px;padding: 12px;float: left"><div>ولا اطلع ايقونه ارجاع منتجات</div></div>        <div style="color: #999999; font-size: 11px; clear: left;margin-left: 33px">11:26 PM, 29th Jul</div>    </td>
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<div style="padding:0 5px 0 0;font-size:12px; color: #6f7071;margin-left: 33px">عمر الجهني</div>
<div></div>        <img src="https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/%D8%B9.png" width="30px" height="30px" style="width: 30px;height: 30px;border-radius: 50% 6px 50% 50%;float:left;margin-right: 3px">        <div style="border-radius: 4px 20px 20px;background: #a8ddfd;max-width: 320px;padding: 12px;float: left"><div>طيب</div></div>        <div style="color: #999999; font-size: 11px; clear: left;margin-left: 33px">11:26 PM, 29th Jul</div>    </td>
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<div style="padding:0 5px 0 0;font-size:12px; color: #6f7071;margin-left: 33px">عمر الجهني</div>
<div></div>        <img src="https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/%D8%B9.png" width="30px" height="30px" style="width: 30px;height: 30px;border-radius: 50% 6px 50% 50%;float:left;margin-right: 3px">        <div style="border-radius: 4px 20px 20px;background: #a8ddfd;max-width: 320px;padding: 12px;float: left"><div>كلمت الموقع ثلاث مرات ولا يوجد حل</div></div>        <div style="color: #999999; font-size: 11px; clear: left;margin-left: 33px">11:26 PM, 29th Jul</div>    </td>
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<div style="font-size: 12px;font-weight: 500;float: right; color: #6f7071; margin-right: 30px">Reenad</div>        <img src="https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/R.png" width="30px" height="30px" style="width: 30px;height: 30px;border-radius: 6px 50% 50% 50%;margin-left:5px;float:right;clear:right">        <div style="float: right;border-radius: 20px 4px 20px 20px;background-color: #ffffff;max-width: 320px;padding: 12px"><div>هل تم استلام الطلب6156606471 كامل؟</div></div>        <div style="color: #999999;font-size: 11px;clear: right">11:27 PM, 29th Jul</div>
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<div style="padding:0 5px 0 0;font-size:12px; color: #6f7071;margin-left: 33px">عمر الجهني</div>
<div></div>        <img src="https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/%D8%B9.png" width="30px" height="30px" style="width: 30px;height: 30px;border-radius: 50% 6px 50% 50%;float:left;margin-right: 3px">        <div style="border-radius: 4px 20px 20px;background: #a8ddfd;max-width: 320px;padding: 12px;float: left"><div>ايوه</div></div>        <div style="color: #999999; font-size: 11px; clear: left;margin-left: 33px">11:27 PM, 29th Jul</div>    </td>
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<tr style="border: none">    <td style="padding: 10px 20px;color: #333;color: #3f3f46">        <div></div>
<div style="padding:0 5px 0 0;font-size:12px; color: #6f7071;margin-left: 33px">عمر الجهني</div>
<div></div>        <img src="https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/%D8%B9.png" width="30px" height="30px" style="width: 30px;height: 30px;border-radius: 50% 6px 50% 50%;float:left;margin-right: 3px">        <div style="border-radius: 4px 20px 20px;background: #a8ddfd;max-width: 320px;padding: 12px;float: left"><div>لكن اريد ارجاع منتجين منهم</div></div>        <div style="color: #999999; font-size: 11px; clear: left;margin-left: 33px">11:27 PM, 29th Jul</div>    </td>
</tr>
<tr></tr>
<tr style="border: none">    <td style="padding: 10px 20px;color: #333;color: #3f3f46">        <div></div>
<div style="padding:0 5px 0 0;font-size:12px; color: #6f7071;margin-left: 33px">عمر الجهني</div>
<div></div>        <img src="https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/%D8%B9.png" width="30px" height="30px" style="width: 30px;height: 30px;border-radius: 50% 6px 50% 50%;float:left;margin-right: 3px">        <div style="border-radius: 4px 20px 20px;background: #a8ddfd;max-width: 320px;padding: 12px;float: left"><div>ولا تطلع ايقونه ارجاع منتجات</div></div>        <div style="color: #999999; font-size: 11px; clear: left;margin-left: 33px">11:27 PM, 29th Jul</div>    </td>
</tr>
<tr></tr>
<tr style="border: none">  <td style="padding: 10px 20px;font-size: 13.6px;color: #3f3f46">        <div style="float:right">
<div style="font-size: 12px;font-weight: 500;float: right; color: #6f7071; margin-right: 30px">Reenad</div>        <img src="https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/R.png" width="30px" height="30px" style="width: 30px;height: 30px;border-radius: 6px 50% 50% 50%;margin-left:5px;float:right;clear:right">        <div style="float: right;border-radius: 20px 4px 20px 20px;background-color: #ffffff;max-width: 320px;padding: 12px"><div>اعتذر منك لان الطلب لم يحدث</div></div>        <div style="color: #999999;font-size: 11px;clear: right">11:28 PM, 29th Jul</div>
</div>   </td>
</tr>
<tr></tr>
<tr style="border: none">  <td style="padding: 10px 20px;font-size: 13.6px;color: #3f3f46">        <div style="float:right">
<div style="font-size: 12px;font-weight: 500;float: right; color: #6f7071; margin-right: 30px">Reenad</div>        <img src="https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/R.png" width="30px" height="30px" style="width: 30px;height: 30px;border-radius: 6px 50% 50% 50%;margin-left:5px;float:right;clear:right">        <div style="float: right;border-radius: 20px 4px 20px 20px;background-color: #ffffff;max-width: 320px;padding: 12px"><div>سنقوم برفع الطلب ليتم تحديثه ثم تتمكن من الارجاع</div></div>        <div style="color: #999999;font-size: 11px;clear: right">11:28 PM, 29th Jul</div>
</div>   </td>
</tr>
<tr></tr>
<tr style="border: none">  <td style="padding: 10px 20px;font-size: 13.6px;color: #3f3f46">        <div style="float:right">
<div style="font-size: 12px;font-weight: 500;float: right; color: #6f7071; margin-right: 30px">Reenad</div>        <img src="https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/R.png" width="30px" height="30px" style="width: 30px;height: 30px;border-radius: 6px 50% 50% 50%;margin-left:5px;float:right;clear:right">        <div style="float: right;border-radius: 20px 4px 20px 20px;background-color: #ffffff;max-width: 320px;padding: 12px"><div>هل هناك شيء اخر يمكنني مساعدتكم به اليوم ؟ </div></div>        <div style="color: #999999;font-size: 11px;clear: right">11:28 PM, 29th Jul</div>
</div>   </td>
</tr>
<tr></tr>
<tr style="border: none">    <td style="padding: 10px 20px;color: #333;color: #3f3f46">        <div></div>
<div style="padding:0 5px 0 0;font-size:12px; color: #6f7071;margin-left: 33px">عمر الجهني</div>
<div></div>        <img src="https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/%D8%B9.png" width="30px" height="30px" style="width: 30px;height: 30px;border-radius: 50% 6px 50% 50%;float:left;margin-right: 3px">        <div style="border-radius: 4px 20px 20px;background: #a8ddfd;max-width: 320px;padding: 12px;float: left"><div>طيب كيف ادخل</div></div>        <div style="color: #999999; font-size: 11px; clear: left;margin-left: 33px">11:28 PM, 29th Jul</div>    </td>
</tr>
<tr></tr>
<tr style="border: none">    <td style="padding: 10px 20px;color: #333;color: #3f3f46">        <div></div>
<div style="padding:0 5px 0 0;font-size:12px; color: #6f7071;margin-left: 33px">عمر الجهني</div>
<div></div>        <img src="https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/%D8%B9.png" width="30px" height="30px" style="width: 30px;height: 30px;border-radius: 50% 6px 50% 50%;float:left;margin-right: 3px">        <div style="border-radius: 4px 20px 20px;background: #a8ddfd;max-width: 320px;padding: 12px;float: left"><div>لا حاولي تخلصي اي الموضوع لانه اي اسبوع</div></div>        <div style="color: #999999; font-size: 11px; clear: left;margin-left: 33px">11:29 PM, 29th Jul</div>    </td>
</tr>
<tr></tr>
<tr style="border: none">    <td style="padding: 10px 20px;color: #333;color: #3f3f46">        <div></div>
<div style="padding:0 5px 0 0;font-size:12px; color: #6f7071;margin-left: 33px">عمر الجهني</div>
<div></div>        <img src="https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/%D8%B9.png" width="30px" height="30px" style="width: 30px;height: 30px;border-radius: 50% 6px 50% 50%;float:left;margin-right: 3px">        <div style="border-radius: 4px 20px 20px;background: #a8ddfd;max-width: 320px;padding: 12px;float: left"><div>احاول ماهو راضي</div></div>        <div style="color: #999999; font-size: 11px; clear: left;margin-left: 33px">11:29 PM, 29th Jul</div>    </td>
</tr>
<tr></tr>
<tr style="border: none">  <td style="padding: 10px 20px;font-size: 13.6px;color: #3f3f46">        <div style="float:right">
<div style="font-size: 12px;font-weight: 500;float: right; color: #6f7071; margin-right: 30px">Reenad</div>        <img src="https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/R.png" width="30px" height="30px" style="width: 30px;height: 30px;border-radius: 6px 50% 50% 50%;margin-left:5px;float:right;clear:right">        <div style="float: right;border-radius: 20px 4px 20px 20px;background-color: #ffffff;max-width: 320px;padding: 12px"><div>سيتم رفع الطلب لتحديثه بعد ذلك تتمكن من الارجاع</div></div>        <div style="color: #999999;font-size: 11px;clear: right">11:30 PM, 29th Jul</div>
</div>   </td>
</tr>
<tr></tr>
<tr style="border: none">  <td style="padding: 10px 20px;font-size: 13.6px;color: #3f3f46">        <div style="float:right">
<div style="font-size: 12px;font-weight: 500;float: right; color: #6f7071; margin-right: 30px">Reenad</div>        <img src="https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/R.png" width="30px" height="30px" style="width: 30px;height: 30px;border-radius: 6px 50% 50% 50%;margin-left:5px;float:right;clear:right">        <div style="float: right;border-radius: 20px 4px 20px 20px;background-color: #ffffff;max-width: 320px;padding: 12px"><div>كان من دواعي سروري مساعدتكم. </div></div>        <div style="color: #999999;font-size: 11px;clear: right">11:33 PM, 29th Jul</div>
</div>   </td>
</tr>
<tr>       </tr>
</tbody>
</table>    </td>  </tr>  <tr>    <td>      <table style="margin:10px auto;padding:0 20px;font-family:'Helvetica Neue',Helvetica,Arial,sans-serif;color:#333;line-height:1.4;margin: 0px;min-width: 100%">        <tbody>
<tr><td style="text-align: center"><span style="font-size: 13px; color: #999">View conversation in <a href="https://web.freshchat.com/a/224106425474082/inbox/open/0/conversation/640480923386018" style="font-weight: 500; color: #999; text-decoration: none" rel="noreferrer">Freshchat</a></span></td></tr>      </tbody>
</table>    </td>  </tr>
</tbody>
</table>
                          </span>
</blockquote>
                        </div>
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</blockquote>
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