Subject: Note Added - [#4581232] late delivery 2 order
From: Landmark Group <[email-masked]>
To: [email-masked]
Date: Mon, 04 Jul 2022 12:48:33 +0000

Hi ,    Abdulrahman Rdwan added a note and wants you to have a look.   Ticket URL:  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4581232    Subject:  late delivery  2 order   Requester: سعود خالد الهذلي    Note Content:   <div dir="ltr">
<a class="gmail_plusreply" id="plusReplyChip-51" href="mailto:[email-masked]" rel="noreferrer">@Arwa Alhajaj</a> FYKA.<br><div><br></div>
<div>Best Regards,</div>
<div><br></div>
</div>
<br><div class="gmail_quote"><div dir="ltr" class="gmail_attr"></div></div>
<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>On Mon, Jul 4, 2022 at 4:47 PM Landmark Group &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:<br>
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<div dir="ltr"><div>​Hi Team, <br><span style="font-size:14px"><br></span><span style="font-size:14px">Problem Statement: Late delivery</span><br><span style="font-size:14px"><br></span><span style="font-size:14px" dir="ltr">Order Date: 19/06/2022 </span><br><span style="font-size:14px" dir="ltr">Order ID: 6150564964</span><br><span style="font-size:14px" dir="ltr">Tracking ID: SD007286394</span><br><span style="font-size:14px"><br></span><span style="font-size:14px">Assistance Required: Need urgent delivery</span><br><span style="font-size:14px" dir="ltr">Issue Description: The order was shipped on 20/06/22  but still not delivered to the customer.</span><br><span style="font-size:14px">Please deliver the order on priority.</span><br><span style="font-size:14px"><br></span><span style="font-size:14px">Regards,</span><br><span style="font-size:14px" dir="ltr">CS Team</span>
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                            On
                            Mon, 4 Jul at  4:25 PM
                            <span>,  سعود خالد الهذلي &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt;  wrote:
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<div style="padding:0px 5px 0px 0px;font-size:12px;color:rgb(111,112,113);margin-left:33px">سعود خالد الهذلي</div>
<div></div>        <img src="https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/%D8%B3.png" width="30px" height="30px" style="width: 30px; height: 30px; border-radius: 50% 6px 50% 50%; float: left; margin-right: 3px">        <div style="border-radius:4px 20px 20px;background:rgb(168,221,253);max-width:320px;padding:12px;float:left">
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<b>Bot: </b> مرحبًا ، بك في !<br><b>Bot: </b> يرجى إدخال اسمك<br><b>Customer: </b> سعود خالد الهذلي<br><b>Bot: </b> مرحبًا ، ماذا تحتاج للمساعدة؟<br><b>Customer: </b> تحديث طلبك<br><b>Bot: </b> يرجى اختيار موقعك<br><b>Customer: </b> المملكة العربية السعودية<br><b>Bot: </b> يرجى إدخال رقم الطلب للمتابعة<br><b>Customer: </b> 6150564964<br><b>Bot: </b> </div>
<div>حالة الطلب الخاص بك :  </div>
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<strong><br></strong>يما يلي مواعيد استلام طلبك:</div>
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<strong>الطلب المنزلي: </strong>7 to 9 أيام</div>
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<strong><br></strong>يمكنك تتبع طلبك بسهولة <strong>من حسابي &gt; تاريخ الطلبات</strong>. يرجى العلم بأن عملية الإرجاع تحتاج إلى وقت أطول خلال التنزيلات.</div>
<br><b>Bot: </b> هل تمكنت من حل الاستعلام الخاص بك<br><b>Customer: </b> لا<br><b>Bot: </b> هل ما زلت تريد التحدث إلى موظف الخدمة؟<br><b>Customer: </b> Yes<br><b>Bot: </b> رجاءا أدخل بريدك الإلكتروني<br><b>Customer: </b> <a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a><br><b>Bot: </b> الرجاء إدخال رقمك<br><b>Customer: </b> 0533244977<br><div></div>
</div>        <div style="color:rgb(153,153,153);font-size:11px;clear:left;margin-left:33px">04:13 PM, 04th Jul</div>    </td>
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<div style="font-size:12px;font-weight:500;float:right;color:rgb(111,112,113);margin-right:30px">Reenad</div>        <img src="https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/R.png" width="30px" height="30px" style="width: 30px; height: 30px; border-radius: 6px 50% 50%; margin-left: 5px; float: right; clear: right">        <div style="float:right;border-radius:20px 4px 20px 20px;background-color:rgb(255,255,255);max-width:320px;padding:12px"><div>السلام عليكم سعود ،شكرًا على تواصلك معنا و منحنا الفرصة لخدمتك, معك ريناد. كيف يمكنني مساعدتك ؟</div></div>        <div style="color:rgb(153,153,153);font-size:11px;clear:right">04:14 PM, 04th Jul</div>
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<div style="padding:0px 5px 0px 0px;font-size:12px;color:rgb(111,112,113);margin-left:33px">سعود خالد الهذلي</div>
<div></div>        <img src="https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/%D8%B3.png" width="30px" height="30px" style="width: 30px; height: 30px; border-radius: 50% 6px 50% 50%; float: left; margin-right: 3px">        <div style="border-radius:4px 20px 20px;background:rgb(168,221,253);max-width:320px;padding:12px;float:left"><div>طلبيتي ماوصلت جاري الانشاء عندكم ولا جاتني</div></div>        <div style="color:rgb(153,153,153);font-size:11px;clear:left;margin-left:33px">04:15 PM, 04th Jul</div>    </td>
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<div style="font-size:12px;font-weight:500;float:right;color:rgb(111,112,113);margin-right:30px">Reenad</div>        <img src="https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/R.png" width="30px" height="30px" style="width: 30px; height: 30px; border-radius: 6px 50% 50%; margin-left: 5px; float: right; clear: right">        <div style="float:right;border-radius:20px 4px 20px 20px;background-color:rgb(255,255,255);max-width:320px;padding:12px"><div>دقيقة من فضلك ليتم التحقق<br>إبقى معنا</div></div>        <div style="color:rgb(153,153,153);font-size:11px;clear:right">04:16 PM, 04th Jul</div>
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<div style="font-size:12px;font-weight:500;float:right;color:rgb(111,112,113);margin-right:30px">Reenad</div>        <img src="https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/R.png" width="30px" height="30px" style="width: 30px; height: 30px; border-radius: 6px 50% 50%; margin-left: 5px; float: right; clear: right">        <div style="float:right;border-radius:20px 4px 20px 20px;background-color:rgb(255,255,255);max-width:320px;padding:12px">
<div>هل الرقم +966533244977</div>
<div>صحيح؟</div>
</div>        <div style="color:rgb(153,153,153);font-size:11px;clear:right">04:17 PM, 04th Jul</div>
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<div style="padding:0px 5px 0px 0px;font-size:12px;color:rgb(111,112,113);margin-left:33px">سعود خالد الهذلي</div>
<div></div>        <img src="https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/%D8%B3.png" width="30px" height="30px" style="width: 30px; height: 30px; border-radius: 50% 6px 50% 50%; float: left; margin-right: 3px">        <div style="border-radius:4px 20px 20px;background:rgb(168,221,253);max-width:320px;padding:12px;float:left"><div>نعم</div></div>        <div style="color:rgb(153,153,153);font-size:11px;clear:left;margin-left:33px">04:17 PM, 04th Jul</div>    </td>
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<tr style="border:none">  <td style="padding:10px 20px;font-size:13.6px;color:rgb(63,63,70)">        <div style="float:right">
<div style="font-size:12px;font-weight:500;float:right;color:rgb(111,112,113);margin-right:30px">Reenad</div>        <img src="https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/R.png" width="30px" height="30px" style="width: 30px; height: 30px; border-radius: 6px 50% 50%; margin-left: 5px; float: right; clear: right">        <div style="float:right;border-radius:20px 4px 20px 20px;background-color:rgb(255,255,255);max-width:320px;padding:12px"><div>نعتذر منك على التأخير، سيتم رفع طلبك للجهة المعنيه حتى يتم توصيل الطلب باسرع وقت ممكن</div></div>        <div style="color:rgb(153,153,153);font-size:11px;clear:right">04:18 PM, 04th Jul</div>
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<tr style="border:none">  <td style="padding:10px 20px;font-size:13.6px;color:rgb(63,63,70)">        <div style="float:right">
<div style="font-size:12px;font-weight:500;float:right;color:rgb(111,112,113);margin-right:30px">Reenad</div>        <img src="https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/R.png" width="30px" height="30px" style="width: 30px; height: 30px; border-radius: 6px 50% 50%; margin-left: 5px; float: right; clear: right">        <div style="float:right;border-radius:20px 4px 20px 20px;background-color:rgb(255,255,255);max-width:320px;padding:12px"><div>هل هناك شيء اخر يمكنني مساعدتكم به اليوم ؟ </div></div>        <div style="color:rgb(153,153,153);font-size:11px;clear:right">04:18 PM, 04th Jul</div>
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<div style="padding:0px 5px 0px 0px;font-size:12px;color:rgb(111,112,113);margin-left:33px">سعود خالد الهذلي</div>
<div></div>        <img src="https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/%D8%B3.png" width="30px" height="30px" style="width: 30px; height: 30px; border-radius: 50% 6px 50% 50%; float: left; margin-right: 3px">        <div style="border-radius:4px 20px 20px;background:rgb(168,221,253);max-width:320px;padding:12px;float:left"><div>لا شكرًا ارجو الاستعجال في الامر</div></div>        <div style="color:rgb(153,153,153);font-size:11px;clear:left;margin-left:33px">04:19 PM, 04th Jul</div>    </td>
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<div style="padding:0px 5px 0px 0px;font-size:12px;color:rgb(111,112,113);margin-left:33px">سعود خالد الهذلي</div>
<div></div>        <img src="https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/%D8%B3.png" width="30px" height="30px" style="width: 30px; height: 30px; border-radius: 50% 6px 50% 50%; float: left; margin-right: 3px">        <div style="border-radius:4px 20px 20px;background:rgb(168,221,253);max-width:320px;padding:12px;float:left"><img src="https://fc-use1-00-pics-bkt-00.s3.amazonaws.com/715b90e586652540145482edfaabb181b12f7813396d0aabfb08f59bbcff8376/f_marketingpicFull/u_32d9730cbe674abdb1baf9df3aa7e26dd3896d7fc3dd4e204507ab65908355ff/img_ddv0pe3vor_267e72e2b019a8731bd8a46b3ded0cfef14eaaf1090aa7ddd5fdc8a3c8e1ecc5.png"></div>        <div style="color:rgb(153,153,153);font-size:11px;clear:left;margin-left:33px">04:20 PM, 04th Jul</div>    </td>
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<div style="padding:0px 5px 0px 0px;font-size:12px;color:rgb(111,112,113);margin-left:33px">سعود خالد الهذلي</div>
<div></div>        <img src="https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/%D8%B3.png" width="30px" height="30px" style="width: 30px; height: 30px; border-radius: 50% 6px 50% 50%; float: left; margin-right: 3px">        <div style="border-radius:4px 20px 20px;background:rgb(168,221,253);max-width:320px;padding:12px;float:left"><div>شوفي طلبين طالبتها</div></div>        <div style="color:rgb(153,153,153);font-size:11px;clear:left;margin-left:33px">04:20 PM, 04th Jul</div>    </td>
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<tr style="border:none">  <td style="padding:10px 20px;font-size:13.6px;color:rgb(63,63,70)">        <div style="float:right">
<div style="font-size:12px;font-weight:500;float:right;color:rgb(111,112,113);margin-right:30px">Reenad</div>        <img src="https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/R.png" width="30px" height="30px" style="width: 30px; height: 30px; border-radius: 6px 50% 50%; margin-left: 5px; float: right; clear: right">        <div style="float:right;border-radius:20px 4px 20px 20px;background-color:rgb(255,255,255);max-width:320px;padding:12px"><div>باذن الله سنرفع الطلب 6150564964ليتم توصيله باسرع وقت</div></div>        <div style="color:rgb(153,153,153);font-size:11px;clear:right">04:20 PM, 04th Jul</div>
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<div style="font-size:12px;font-weight:500;float:right;color:rgb(111,112,113);margin-right:30px">Reenad</div>        <img src="https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/R.png" width="30px" height="30px" style="width: 30px; height: 30px; border-radius: 6px 50% 50%; margin-left: 5px; float: right; clear: right">        <div style="float:right;border-radius:20px 4px 20px 20px;background-color:rgb(255,255,255);max-width:320px;padding:12px"><div>زودني برقم الاخر من فضلك</div></div>        <div style="color:rgb(153,153,153);font-size:11px;clear:right">04:20 PM, 04th Jul</div>
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<div style="padding:0px 5px 0px 0px;font-size:12px;color:rgb(111,112,113);margin-left:33px">سعود خالد الهذلي</div>
<div></div>        <img src="https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/%D8%B3.png" width="30px" height="30px" style="width: 30px; height: 30px; border-radius: 50% 6px 50% 50%; float: left; margin-right: 3px">        <div style="border-radius:4px 20px 20px;background:rgb(168,221,253);max-width:320px;padding:12px;float:left"><div>طيب</div></div>        <div style="color:rgb(153,153,153);font-size:11px;clear:left;margin-left:33px">04:21 PM, 04th Jul</div>    </td>
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<div style="padding:0px 5px 0px 0px;font-size:12px;color:rgb(111,112,113);margin-left:33px">سعود خالد الهذلي</div>
<div></div>        <img src="https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/%D8%B3.png" width="30px" height="30px" style="width: 30px; height: 30px; border-radius: 50% 6px 50% 50%; float: left; margin-right: 3px">        <div style="border-radius:4px 20px 20px;background:rgb(168,221,253);max-width:320px;padding:12px;float:left"><div>‭٠٥٠ ٤٥٣ ٩٥٧٨‬</div></div>        <div style="color:rgb(153,153,153);font-size:11px;clear:left;margin-left:33px">04:22 PM, 04th Jul</div>    </td>
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<div style="font-size:12px;font-weight:500;float:right;color:rgb(111,112,113);margin-right:30px">Reenad</div>        <img src="https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/R.png" width="30px" height="30px" style="width: 30px; height: 30px; border-radius: 6px 50% 50%; margin-left: 5px; float: right; clear: right">        <div style="float:right;border-radius:20px 4px 20px 20px;background-color:rgb(255,255,255);max-width:320px;padding:12px"><div>رقم الطلب من فضلك</div></div>        <div style="color:rgb(153,153,153);font-size:11px;clear:right">04:22 PM, 04th Jul</div>
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<div style="font-size:12px;font-weight:500;float:right;color:rgb(111,112,113);margin-right:30px">Reenad</div>        <img src="https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/R.png" width="30px" height="30px" style="width: 30px; height: 30px; border-radius: 6px 50% 50%; margin-left: 5px; float: right; clear: right">        <div style="float:right;border-radius:20px 4px 20px 20px;background-color:rgb(255,255,255);max-width:320px;padding:12px"><div>كان من دواعي سروري مساعدتكم. </div></div>        <div style="color:rgb(153,153,153);font-size:11px;clear:right">04:24 PM, 04th Jul</div>
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<tr><td style="text-align:center"><span style="font-size:13px;color:rgb(153,153,153)">View conversation in <a href="https://web.freshchat.com/a/224106425474082/inbox/open/0/conversation/631527912510519" style="font-weight:500;color:rgb(153,153,153);text-decoration:none" rel="noreferrer" target="_blank">Freshchat</a></span></td></tr>      </tbody>
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<span style="font-family:Arial;font-size:medium;color:rgb(6,31,221);width:290px;vertical-align:top;font-weight:bold">Abdulrahman Rdwan</span><br style='color:rgb(0,0,0);font-family:"Times New Roman";font-size:medium'><font color="#061fdd"><span style="font-size:13.3333px">Account Management</span></font><br style='color:rgb(0,0,0);font-family:"Times New Roman";font-size:medium'><a href="http://shipa.com/logistics-for-business/shipa-delivery/" style='font-family:"Times New Roman";font-size:medium' target="_blank" rel="noreferrer"><img src="http://connections.agilityportal.com/Shipa-Email-Signature/images/shipa-delivery-sig.png" width="200"></a><span style='color:rgb(0,0,0);font-family:"Times New Roman";font-size:medium'></span><br style='color:rgb(0,0,0);font-family:"Times New Roman";font-size:medium'><span style="font-family:Arial;color:rgb(0,0,0);font-size:12px"><strong>M:</strong> +962770753282</span><br style='color:rgb(0,0,0);font-family:"Times New Roman";font-size:medium'><span style="font-family:Arial;color:rgb(0,0,0);font-size:12px"><strong>O:</strong> 80074472</span><br style='color:rgb(0,0,0);font-family:"Times New Roman";font-size:medium'><span style="font-family:Arial;color:rgb(0,0,0);font-size:12px"><a href="mailto:[email-masked]" style="color:rgb(6,31,221)" target="_blank" rel="noreferrer">[email-masked]</a></span><br style='color:rgb(0,0,0);font-family:"Times New Roman";font-size:medium'><span style="font-family:Arial;color:rgb(0,0,0);font-size:12px"><a href="http://shipa.com/logistics-for-business/shipa-delivery/" style="color:rgb(6,31,221)" target="_blank" rel="noreferrer">shipa.com/delivery</a></span><br>
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