Subject: Ticket Assigned - Conversation with abdulrahman alsultan
From: Max <[email-masked]>
To: [email-masked]
Date: Sat, 02 Jul 2022 11:02:15 +0000

Hi Reenad Alosaimi,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with abdulrahman alsultan abdulrahman alsultan                    Bot:  Hi again! Bot:  Please enter your name Customer:  abdulrahman alsultan Bot:  Hi Abdulrahman Alsultan ,what do you need help with? Customer:  Refund queries Bot:  Please choose your location Customer:  Saudi Arabia Bot:    Did you return your order? We will issue your refund after we receive your returns and perform a quality check. Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by SADAD or cash - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.   Canceled your order? Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by SADAD - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    Please note, it will take longer for us to receive and process your returns during this period. This may delay your refund as well. For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes            09:07 PM, 04th Jun                   Khalid                   مرحبا  ,شكراً لتواصلك معنا. معك خالد كيف يمكنني مساعدتك؟           09:08 PM, 04th Jun                     abdulrahman alsultan                    Assalamu alaikum           09:08 PM, 04th Jun                   Khalid                   Hi , My name is Khalid .Thank you for contacting us. I will be happy to help you!           09:08 PM, 04th Jun                     abdulrahman alsultan                    I had an order that I didn't pick up because I wanted it to be refunded           09:08 PM, 04th Jun                     abdulrahman alsultan                    Today I got a message that this order was picked up           09:09 PM, 04th Jun                     abdulrahman alsultan                    But I didn't do that           09:09 PM, 04th Jun                   Khalid                   Could you please share your order number so that I can assist you further?           09:09 PM, 04th Jun                     abdulrahman alsultan                    6144271481           09:09 PM, 04th Jun                   Khalid                   We sincerely apologize for any inconvenience caused,   We have forwarded your query to the concerned team and will be in touch with you asap to assist you in resolving this concern.  We request you to please allow us some time so we can work on this and do the needful.           09:10 PM, 04th Jun                   Khalid                   Do you have any other inquiries that we can help with?           09:10 PM, 04th Jun                     abdulrahman alsultan                    Thank you           09:10 PM, 04th Jun                     abdulrahman alsultan                    That's it           09:10 PM, 04th Jun                   Khalid                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           09:10 PM, 04th Jun                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4450390