Subject: Note Added - [#4537895] missing item
From: Landmark Group <[email-masked]>
To: [email-masked]
Date: Sun, 26 Jun 2022 14:05:24 +0000

Hi ,    Nusaybah Alzuman added a note and wants you to have a look.   Ticket URL:  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4537895    Subject:  missing item   Requester: سامي الحربي    Note Content:   <div class="WordSection1">
<div class="MsoNormal">Hi <a id="OWAAMFD2BCC5E587D4C9DB122ADFB2B51773F" href="mailto:[email-masked]" rel="noreferrer">
<span style='font-family:"Calibri",sans-serif;text-decoration:none'>@Manager Jeddah Yasmeen Mall</span></a>
<a id="OWAAMF5C3849AB49345FDA2AF47BFA54B2FC1" href="mailto:[email-masked]" rel="noreferrer">
<span style='font-family:"Calibri",sans-serif;text-decoration:none'>@Centrepoint Jed Yasmeen Mall</span></a>
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<div class="MsoNormal">Customer complaining that he received incomplete order. three items received but two items are missing in his order.</div>
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<div class="MsoNormal">Can you please update us if the order in your store or not?</div>
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<div class="MsoNormal">Order Number: 6150078783</div>
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<div class="MsoNormal">Thanks </div>
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<div>From: Landmark Group &lt;[email-masked]&gt;
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<b>Sent:</b> Friday, June 24, 2022 4:05 PM<br>
<b>To:</b> Qazi Mohammed &lt;[email-masked]&gt;; Nusaybah Alzuman &lt;[email-masked]&gt;<br>
<b>Cc:</b> Escalations Dxbteam &lt;[email-masked]&gt;<br>
<b>Subject:</b> Fwd: [#4537895] - missing item</div>
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<b><i><span style="font-size:13.5pt;color:indianred">CAUTION: External email sender. Use care when clicking on links or opening attachments!
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<span style="font-size:10.5pt;font-family:-apple-system">Please take a look at ticket
</span><a href="https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4537895" rel="noreferrer"><span style="font-size:10.5pt;font-family:-apple-system">#4537895</span></a><span style="font-size:10.5pt;font-family:-apple-system"> </span>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Hi Team,<br>
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Problem Statement: Missing items<br>
Order Date :  Jun 17, 2022<br>
Order ID: 6150078783<br>
Tracking ID:  615007878322999991</span></div>
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Assistance Required: Need missing item</span></div>
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Issue Description: Customer placed order for 5 items but as per the customer he/she has only received 3 items, Under the consignment details we can see that all 4 items has been shipped/Delivered from our side.<br>
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The missing item is ​163447573 + 163909015 <br>
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Regards,</span></div>
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<span style="font-size:10.5pt;font-family:-apple-system">On Fri, 24 Jun at 5:01 PM
<span class="separator">, </span></span><span class="separator"><span lang="AR-SA" dir="RTL" style="font-size:10.5pt">سامي الحربي
</span></span><span dir="LTR"></span><span dir="LTR"></span><span class="separator"><span style="font-size:10.5pt;font-family:-apple-system"><span dir="LTR"></span><span dir="LTR"></span>&lt;[email-masked]&gt; wrote:
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<span lang="AR-SA" dir="RTL" style="font-size:9.0pt;color:#6F7071">سامي</span><span style="font-size:9.0pt;color:#6F7071"></span>
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<b><span style="color:#3F3F46">Bot:
</span></b><span lang="AR-SA" dir="RTL" style="color:#3F3F46">مرحبًا ، بك في </span>
<span dir="LTR"></span><span dir="LTR"></span><span style="color:#3F3F46"><span dir="LTR"></span><span dir="LTR"></span>!<br>
<b>Bot: </b><span lang="AR-SA" dir="RTL">يرجى إدخال اسمك</span><br>
<b>Customer: </b><span lang="AR-SA" dir="RTL">سامي</span><br>
<b>Bot: </b><span lang="AR-SA" dir="RTL">مرحبًا ، ماذا تحتاج للمساعدة؟</span><br>
<b>Customer: </b><span lang="AR-SA" dir="RTL">تحديث طلبك</span><br>
<b>Bot: </b><span lang="AR-SA" dir="RTL">يرجى اختيار موقعك</span><br>
<b>Customer: </b><span lang="AR-SA" dir="RTL">المملكة العربية السعودية</span><br>
<b>Bot: </b><span lang="AR-SA" dir="RTL">يرجى إدخال رقم الطلب للمتابعة</span><br>
<b>Customer: </b>6150078783<br>
<b>Bot: </b></span>
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<span lang="AR-SA" dir="RTL" style="color:#3F3F46">حالة الطلب الخاص بك
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<b><span style="color:#3F3F46"><br>
</span></b><span lang="AR-SA" dir="RTL" style="color:#3F3F46">يما يلي مواعيد استلام طلبك</span><span dir="LTR"></span><span dir="LTR"></span><span style="color:#3F3F46"><span dir="LTR"></span><span dir="LTR"></span>:</span>
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<strong><span lang="AR-SA" dir="RTL" style='font-family:"Calibri",sans-serif;color:#3F3F46'>الطلب المنزلي</span></strong><span dir="LTR"></span><span dir="LTR"></span><strong><span style='font-family:"Calibri",sans-serif;color:#3F3F46'><span dir="LTR"></span><span dir="LTR"></span>:
</span></strong><span style="color:#3F3F46">7 to 9 <span lang="AR-SA" dir="RTL">أيام</span></span>
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<b><span style="color:#3F3F46"><br>
</span></b><span lang="AR-SA" dir="RTL" style="color:#3F3F46">يمكنك تتبع طلبك بسهولة
<strong><span style='font-family:"Calibri",sans-serif'>من حسابي </span></strong></span><span dir="LTR"></span><span dir="LTR"></span><strong><span style='font-family:"Calibri",sans-serif;color:#3F3F46'><span dir="LTR"></span><span dir="LTR"></span>&gt;
<span lang="AR-SA" dir="RTL">تاريخ الطلبات</span></span></strong><span dir="LTR"></span><span dir="LTR"></span><span style="color:#3F3F46"><span dir="LTR"></span><span dir="LTR"></span>.
<span lang="AR-SA" dir="RTL">يرجى العلم بأن عملية الإرجاع تحتاج إلى وقت أطول خلال التنزيلات</span><span dir="LTR"></span><span dir="LTR"></span><span dir="LTR"></span><span dir="LTR"></span>.</span>
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<b>Bot: </b><span lang="AR-SA" dir="RTL">هل تمكنت من حل الاستعلام الخاص بك</span><br>
<b>Customer: </b><span lang="AR-SA" dir="RTL">لا</span><br>
<b>Bot: </b><span lang="AR-SA" dir="RTL">هل ما زلت تريد التحدث إلى موظف الخدمة؟</span><br>
<b>Customer: </b>Yes<br>
<b>Bot: </b><span lang="AR-SA" dir="RTL">رجاءا أدخل بريدك الإلكتروني</span><br>
<b>Customer: </b>[email-masked]<br>
<b>Bot: </b><span lang="AR-SA" dir="RTL">الرجاء إدخال رقمك</span><br>
<b>Customer: </b>0564426624</span></div>
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<span lang="AR-SA" dir="RTL" style="font-size:10.0pt;color:#3F3F46">السلام عليكم سامي،شكرًا على تواصلك معنا و منحنا الفرصة لخدمتك, معك ريناد. كيف يمكنني مساعدتك ؟</span><span style="font-size:10.0pt;color:#3F3F46"></span>
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<span lang="AR-SA" dir="RTL" style="font-size:10.0pt;color:#3F3F46">نود إعلامكم انه تم إرجاع المبلغ
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<span lang="AR-SA" dir="RTL" style="font-size:10.0pt;color:#3F3F46">هل لديك أي استفسار آخر يمكنني مساعدتك به؟ </span><span style="font-size:10.0pt;color:#3F3F46"></span>
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<span lang="AR-SA" dir="RTL" style="color:#3F3F46">لو سمحتي طلبت استلام من الفرع ورحت استلمت الطلب ناقص وصلت ٣ قطع وفي قطعتين مااستلمتها</span><span style="color:#3F3F46"></span>
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<span lang="AR-SA" dir="RTL" style="font-size:10.0pt;color:#3F3F46">ماهي المنتجات التي لم ستتلمها؟</span><span style="font-size:10.0pt;color:#3F3F46"></span>
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<span style="color:#3F3F46;border:solid windowtext 1.0pt;padding:0in"><img width="100" height="100" style="width:1.0416in;height:1.0416in" id="Picture_x0020_7" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0MzM1MzM5Njk3NCwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.7RVXWi6hf6INl7MJeHx4pr9WRMamr7zIsEL6JlCZ6Z4" data-id="2043353396974" alt="Image removed by sender."></span><span style="color:#3F3F46"></span>
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<div>
<div>
<div class="MsoNormal" style="background:#A8DDFD">
<span lang="AR-SA" dir="RTL" style="color:#3F3F46">فستان وحذاء</span><span style="color:#3F3F46"></span>
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</div>
</div>
<div style="margin-left:24.75pt">
<div class="MsoNormal"><span style="font-size:8.5pt;color:#999999">04:56 PM, 24th Jun</span></div>
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<div style="margin-right:22.5pt;float:right">
<div class="MsoNormal"><span style="font-size:9.0pt;color:#6F7071">Reenad</span></div>
<div></div>
<div></div>
</div>
<div class="MsoNormal">
<span style="font-size:10.0pt;color:#3F3F46;border:solid windowtext 1.0pt;padding:0in"><img width="100" height="100" style="width:1.0416in;height:1.0416in" id="Picture_x0020_8" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0MzM1MzM5Njk3NCwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.7RVXWi6hf6INl7MJeHx4pr9WRMamr7zIsEL6JlCZ6Z4" data-id="2043353396974" alt="Image removed by sender."></span><span style="font-size:10.0pt;color:#3F3F46"></span>
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<div>
<div>
<div class="MsoNormal" style="background:white">
<span lang="AR-SA" dir="RTL" style="font-size:10.0pt;color:#3F3F46">زودني باسماء المنتجات كما هي بالموقع من فضلك</span><span style="font-size:10.0pt;color:#3F3F46"></span>
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<div></div>
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</div>
</div>
<div>
<div class="MsoNormal"><span style="font-size:8.5pt;color:#999999">04:56 PM, 24th Jun</span></div>
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<td style="padding:0in 11.25pt 0in 11.25pt"></td>
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<div style="margin-left:24.75pt">
<div class="MsoNormal">
<span lang="AR-SA" dir="RTL" style="font-size:9.0pt;color:#6F7071">سامي</span><span style="font-size:9.0pt;color:#6F7071"></span>
</div>
<div></div>
<div></div>
</div>
<div class="MsoNormal">
<span style="color:#3F3F46;border:solid windowtext 1.0pt;padding:0in"><img width="100" height="100" style="width:1.0416in;height:1.0416in" id="Picture_x0020_9" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0MzM1MzM5Njk3NCwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.7RVXWi6hf6INl7MJeHx4pr9WRMamr7zIsEL6JlCZ6Z4" data-id="2043353396974" alt="Image removed by sender."></span><span style="color:#3F3F46"></span>
</div>
<div></div>
<div></div>
<div>
<div class="MsoNormal" style="background:#A8DDFD">
<span style="color:#3F3F46;border:solid windowtext 1.0pt;padding:0in"><img width="100" height="100" style="width:1.0416in;height:1.0416in" id="Picture_x0020_10" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0MzM1MzM5Njk3NCwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.7RVXWi6hf6INl7MJeHx4pr9WRMamr7zIsEL6JlCZ6Z4" data-id="2043353396974" alt="Image removed by sender."></span><span style="color:#3F3F46"></span>
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<div style="margin-left:24.75pt">
<div class="MsoNormal"><span style="font-size:8.5pt;color:#999999">04:57 PM, 24th Jun</span></div>
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<td style="padding:0in 11.25pt 0in 11.25pt"></td>
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<td style="padding:7.5pt 15.0pt 7.5pt 15.0pt">
<div style="margin-left:24.75pt">
<div class="MsoNormal">
<span lang="AR-SA" dir="RTL" style="font-size:9.0pt;color:#6F7071">سامي</span><span style="font-size:9.0pt;color:#6F7071"></span>
</div>
<div></div>
<div></div>
</div>
<div class="MsoNormal">
<span style="color:#3F3F46;border:solid windowtext 1.0pt;padding:0in"><img width="100" height="100" style="width:1.0416in;height:1.0416in" id="Picture_x0020_11" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0MzM1MzM5Njk3NCwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.7RVXWi6hf6INl7MJeHx4pr9WRMamr7zIsEL6JlCZ6Z4" data-id="2043353396974" alt="Image removed by sender."></span><span style="color:#3F3F46"></span>
</div>
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<div>
<div>
<div class="MsoNormal" style="background:#A8DDFD">
<span lang="AR-SA" dir="RTL" style="color:#3F3F46">فستان ايه لاين طويل</span><span style="color:#3F3F46"></span>
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<div style="margin-left:24.75pt">
<div class="MsoNormal"><span style="font-size:8.5pt;color:#999999">04:57 PM, 24th Jun</span></div>
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<td style="padding:0in 11.25pt 0in 11.25pt"></td>
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<div style="margin-left:24.75pt">
<div class="MsoNormal">
<span lang="AR-SA" dir="RTL" style="font-size:9.0pt;color:#6F7071">سامي</span><span style="font-size:9.0pt;color:#6F7071"></span>
</div>
<div></div>
<div></div>
</div>
<div class="MsoNormal">
<span style="color:#3F3F46;border:solid windowtext 1.0pt;padding:0in"><img width="100" height="100" style="width:1.0416in;height:1.0416in" id="Picture_x0020_12" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0MzM1MzM5Njk3NCwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.7RVXWi6hf6INl7MJeHx4pr9WRMamr7zIsEL6JlCZ6Z4" data-id="2043353396974" alt="Image removed by sender."></span><span style="color:#3F3F46"></span>
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<div>
<div class="MsoNormal" style="background:#A8DDFD">
<span lang="AR-SA" dir="RTL" style="color:#3F3F46">حذاء مشي بارز الملمس</span><span style="color:#3F3F46"></span>
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<div style="margin-left:24.75pt">
<div class="MsoNormal"><span style="font-size:8.5pt;color:#999999">04:57 PM, 24th Jun</span></div>
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<div style="margin-right:22.5pt;float:right">
<div class="MsoNormal"><span style="font-size:9.0pt;color:#6F7071">Reenad</span></div>
<div></div>
<div></div>
</div>
<div class="MsoNormal">
<span style="font-size:10.0pt;color:#3F3F46;border:solid windowtext 1.0pt;padding:0in"><img width="100" height="100" style="width:1.0416in;height:1.0416in" id="Picture_x0020_13" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0MzM1MzM5Njk3NCwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.7RVXWi6hf6INl7MJeHx4pr9WRMamr7zIsEL6JlCZ6Z4" data-id="2043353396974" alt="Image removed by sender."></span><span style="font-size:10.0pt;color:#3F3F46"></span>
</div>
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<div>
<div class="MsoNormal" style="background:white">
<span lang="AR-SA" dir="RTL" style="font-size:10.0pt;color:#3F3F46">نعتذر بصدق عن أي إزعاج ، لقد أرسلنا استفسارك إلى الفريق المعني وسيتواصل معك أحد زملائنا في أسرع وقت ممكن لمساعدتك في حل هذه المشكلة</span><span style="font-size:10.0pt;color:#3F3F46"></span>
</div>
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<div>
<div class="MsoNormal"><span style="font-size:8.5pt;color:#999999">04:58 PM, 24th Jun</span></div>
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<td style="padding:0in 11.25pt 0in 11.25pt"></td>
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<td style="padding:7.5pt 15.0pt 7.5pt 15.0pt">
<div>
<div style="margin-right:22.5pt;float:right">
<div class="MsoNormal"><span style="font-size:9.0pt;color:#6F7071">Reenad</span></div>
<div></div>
<div></div>
</div>
<div class="MsoNormal">
<span style="font-size:10.0pt;color:#3F3F46;border:solid windowtext 1.0pt;padding:0in"><img width="100" height="100" style="width:1.0416in;height:1.0416in" id="Picture_x0020_14" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0MzM1MzM5Njk3NCwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.7RVXWi6hf6INl7MJeHx4pr9WRMamr7zIsEL6JlCZ6Z4" data-id="2043353396974" alt="Image removed by sender."></span><span style="font-size:10.0pt;color:#3F3F46"></span>
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<div>
<div class="MsoNormal" style="background:white">
<span lang="AR-SA" dir="RTL" style="font-size:10.0pt;color:#3F3F46">هل لديك أي استفسار آخر يمكنني مساعدتك به؟ </span><span style="font-size:10.0pt;color:#3F3F46"></span>
</div>
<div></div>
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<div>
<div class="MsoNormal"><span style="font-size:8.5pt;color:#999999">04:58 PM, 24th Jun</span></div>
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<td style="padding:0in 11.25pt 0in 11.25pt"></td>
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<td style="padding:7.5pt 15.0pt 7.5pt 15.0pt">
<div style="margin-left:24.75pt">
<div class="MsoNormal">
<span lang="AR-SA" dir="RTL" style="font-size:9.0pt;color:#6F7071">سامي</span><span style="font-size:9.0pt;color:#6F7071"></span>
</div>
<div></div>
<div></div>
</div>
<div class="MsoNormal">
<span style="color:#3F3F46;border:solid windowtext 1.0pt;padding:0in"><img width="100" height="100" style="width:1.0416in;height:1.0416in" id="Picture_x0020_15" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0MzM1MzM5Njk3NCwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.7RVXWi6hf6INl7MJeHx4pr9WRMamr7zIsEL6JlCZ6Z4" data-id="2043353396974" alt="Image removed by sender."></span><span style="color:#3F3F46"></span>
</div>
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<div></div>
<div>
<div>
<div class="MsoNormal" style="background:#A8DDFD">
<span lang="AR-SA" dir="RTL" style="color:#3F3F46">هل ازور الفرع ؟</span><span dir="LTR"></span><span dir="LTR"></span><span style="color:#3F3F46"><span dir="LTR"></span><span dir="LTR"></span>!</span>
</div>
<div></div>
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</div>
</div>
<div style="margin-left:24.75pt">
<div class="MsoNormal"><span style="font-size:8.5pt;color:#999999">04:59 PM, 24th Jun</span></div>
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<td style="padding:7.5pt 15.0pt 7.5pt 15.0pt">
<div style="margin-left:24.75pt">
<div class="MsoNormal">
<span lang="AR-SA" dir="RTL" style="font-size:9.0pt;color:#6F7071">سامي</span><span style="font-size:9.0pt;color:#6F7071"></span>
</div>
<div></div>
<div></div>
</div>
<div class="MsoNormal">
<span style="color:#3F3F46;border:solid windowtext 1.0pt;padding:0in"><img width="100" height="100" style="width:1.0416in;height:1.0416in" id="Picture_x0020_16" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0MzM1MzM5Njk3NCwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.7RVXWi6hf6INl7MJeHx4pr9WRMamr7zIsEL6JlCZ6Z4" data-id="2043353396974" alt="Image removed by sender."></span><span style="color:#3F3F46"></span>
</div>
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<div></div>
<div>
<div>
<div class="MsoNormal" style="background:#A8DDFD">
<span lang="AR-SA" dir="RTL" style="color:#3F3F46">او انتظر تواصلكم</span><span style="color:#3F3F46"></span>
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</div>
<div style="margin-left:24.75pt">
<div class="MsoNormal"><span style="font-size:8.5pt;color:#999999">04:59 PM, 24th Jun</span></div>
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<td style="padding:7.5pt 15.0pt 7.5pt 15.0pt">
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<div style="margin-right:22.5pt;float:right">
<div class="MsoNormal"><span style="font-size:9.0pt;color:#6F7071">Reenad</span></div>
<div></div>
<div></div>
</div>
<div class="MsoNormal">
<span style="font-size:10.0pt;color:#3F3F46;border:solid windowtext 1.0pt;padding:0in"><img width="100" height="100" style="width:1.0416in;height:1.0416in" id="Picture_x0020_17" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0MzM1MzM5Njk3NCwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.7RVXWi6hf6INl7MJeHx4pr9WRMamr7zIsEL6JlCZ6Z4" data-id="2043353396974" alt="Image removed by sender."></span><span style="font-size:10.0pt;color:#3F3F46"></span>
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<div>
<div class="MsoNormal" style="background:white">
<span lang="AR-SA" dir="RTL" style="font-size:10.0pt;color:#3F3F46">نحن سنتواصل عبر الايميل</span><span style="font-size:10.0pt;color:#3F3F46"></span>
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</div>
</div>
<div>
<div class="MsoNormal"><span style="font-size:8.5pt;color:#999999">04:59 PM, 24th Jun</span></div>
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<td style="padding:0in 11.25pt 0in 11.25pt"></td>
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<td style="padding:7.5pt 15.0pt 7.5pt 15.0pt">
<div style="margin-left:24.75pt">
<div class="MsoNormal">
<span lang="AR-SA" dir="RTL" style="font-size:9.0pt;color:#6F7071">سامي</span><span style="font-size:9.0pt;color:#6F7071"></span>
</div>
<div></div>
<div></div>
</div>
<div class="MsoNormal">
<span style="color:#3F3F46;border:solid windowtext 1.0pt;padding:0in"><img width="100" height="100" style="width:1.0416in;height:1.0416in" id="Picture_x0020_18" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0MzM1MzM5Njk3NCwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.7RVXWi6hf6INl7MJeHx4pr9WRMamr7zIsEL6JlCZ6Z4" data-id="2043353396974" alt="Image removed by sender."></span><span style="color:#3F3F46"></span>
</div>
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<div>
<div>
<div class="MsoNormal" style="background:#A8DDFD">
<span lang="AR-SA" dir="RTL" style="color:#3F3F46">تمام</span><span style="color:#3F3F46"></span>
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</div>
</div>
<div style="margin-left:24.75pt">
<div class="MsoNormal"><span style="font-size:8.5pt;color:#999999">05:00 PM, 24th Jun</span></div>
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<div style="margin-right:22.5pt;float:right">
<div class="MsoNormal"><span style="font-size:9.0pt;color:#6F7071">Reenad</span></div>
<div></div>
<div></div>
</div>
<div class="MsoNormal">
<span style="font-size:10.0pt;color:#3F3F46;border:solid windowtext 1.0pt;padding:0in"><img width="100" height="100" style="width:1.0416in;height:1.0416in" id="Picture_x0020_19" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0MzM1MzM5Njk3NCwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.7RVXWi6hf6INl7MJeHx4pr9WRMamr7zIsEL6JlCZ6Z4" data-id="2043353396974" alt="Image removed by sender."></span><span style="font-size:10.0pt;color:#3F3F46"></span>
</div>
<div></div>
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<div>
<div>
<div class="MsoNormal" style="background:white">
<span lang="AR-SA" dir="RTL" style="font-size:10.0pt;color:#3F3F46">كان من دواعي سروري مساعدتكم</span><span dir="LTR"></span><span dir="LTR"></span><span style="font-size:10.0pt;color:#3F3F46"><span dir="LTR"></span><span dir="LTR"></span>. </span>
</div>
<div></div>
<div></div>
</div>
</div>
<div>
<div class="MsoNormal"><span style="font-size:8.5pt;color:#999999">05:00 PM, 24th Jun</span></div>
<div></div>
<div></div>
</div>
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