Subject: Note Added - [#4514173] شكوى فرع خريص مخرج ١٨ الرياض بالعثيم مول
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sun, 26 Jun 2022 11:43:38 +0000

Hi ,    Nusaybah Alzuman added a note and wants you to have a look.   Ticket URL:  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4514173    Subject:  شكوى فرع خريص مخرج ١٨ الرياض بالعثيم مول   Requester: Deyaa Wahdan    Note Content:   <div class="WordSection1">
<div class="MsoNormal">Hi <a id="OWAAMD126FABAACB44D2AADB17D5E1D7E89D4" href="mailto:[email-masked]" rel="noreferrer">
<span style='font-family:"Calibri",sans-serif;text-decoration:none'>@Manager Cpr8</span></a>
<a id="OWAAM4A1EE4011747425B81D7F5BBD939D5E7" href="mailto:[email-masked]" rel="noreferrer">
<span style='font-family:"Calibri",sans-serif;text-decoration:none'>@Cpr8 Centrepoint</span></a>
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<div class="MsoNormal">Please call and resolve below customer issue ASAP.</div>
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<div class="MsoNormal">Issue Description: The customer got offer on the items with the value of 35 SAR we he went to the pay the bill he was charged 80 SAR he asked the staff help and he was treated badly and was not believed and accused of putting the poster
 of the offer on the items about the offer in the store , we please ask you to check, contact the customer and do the needful.</div>
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<div class="MsoNormal">Customer contact number: Dia Wahdan</div>
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<div class="MsoNormal">Customer contact number: 0532747814</div>
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<div class="MsoNormal">Store Address: An Nasim Ash Sharqi</div>
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<div class="MsoNormal">Thanks </div>
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<div>From: Centrepoint &lt;[email-masked]&gt; <br>
<b>Sent:</b> Saturday, June 25, 2022 9:01 AM<br>
<b>To:</b> Qazi Mohammed &lt;[email-masked]&gt;; Mohammad Shababe Quamar &lt;[email-masked]&gt;<br>
<b>Cc:</b> Escalations Dxbteam &lt;[email-masked]&gt;; Nusaybah Alzuman &lt;[email-masked]&gt;; [email-masked]; Vickum Dissanayake &lt;[email-masked]&gt;<br>
<b>Subject:</b> Fwd: [#4514173] - <span lang="AR-SA" dir="RTL">شكوى فرع خريص مخرج ١٨ الرياض بالعثيم مول</span>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Hi Team,<br>
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Problem Statement: partially order shipped <br>
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Custoemr contact number: Dia Wahdan<br>
Customer contact number: 0532747814<br>
Store Address: An Nasim Ash Sharqi<br>
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Issue Description: The customer got offer on the items with the value of 35 SAR we he went to the pay the bill he was charged 80 SAR he asked the staff help and he was treated badly and was not believed and accused of putting the poster of the offer on the
 items about the offer in the store , we please ask you to check, contact the customer and do the needful. <br>
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Thank you for your help!<br>
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Best Regards,<br>
Ahmed Omer</span></div>
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<span style="font-size:10.5pt;font-family:-apple-system">On Sun, 19 Jun at 4:24 PM
<span class="separator">, Qazi Mohammed &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Dear
<a id="OWAAME22279FDB33940DC94AD19498689FD3E" href="mailto:[email-masked]" rel="noreferrer">
<span style='font-family:"Calibri",sans-serif;text-decoration:none'>@Mohammad Shababe Quamar</span></a>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Could you ask CS team to mention customer mobile number in all stores related issues.</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Thanks,</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Qazi Mohammed.</span></div>
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<span style="font-size:10.5pt;font-family:-apple-system">From: Centrepoint &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;
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<b>Sent:</b> Sunday, June 19, 2022 2:44 PM<br>
<b>To:</b> Qazi Mohammed &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Nusaybah Alzuman &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Cpr4 Centrepoint &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Cc:</b> Escalations Dxbteam &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> Fwd: [#4514173] - </span><span lang="AR-SA" dir="RTL" style="font-size:10.5pt">شكوى فرع خريص مخرج ١٨ الرياض بالعثيم مول
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Hi Team,<br>
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Problem Statement: partially order shipped <br>
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Issue Description: The customer was treat it badly and was not believing her about the offer in the store , we please ask you to do the needful . </span></div>
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Thank you for your help!<br>
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Regards,</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">On Sun, 19 Jun at 3:40 PM
<span class="separator">, Centrepoint &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:
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<span lang="AR-SA" style="font-size:10.5pt">مرحبا عميلنا العزيز ، </span><span dir="LTR" style="font-size:10.5pt;font-family:-apple-system"></span>
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<span lang="AR-SA" style="font-size:10.5pt">شكرا على تواصلك معنا. </span><span dir="LTR" style="font-size:10.5pt;font-family:-apple-system"></span>
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<span lang="AR-SA" style="font-size:10.5pt">نأسف حقًا لسماع أنكم لم تحضو بمعاملة جيدة من قبل موظف متجرنا. هذه بالتأكيد ليست التجربة التي نريد أن يحصل عليها عملاؤنا عندما يتسوقون معنا.
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<span lang="AR-SA" style="font-size:10.5pt">نحن نأخذ مثل هذه الأمور على محمل الجد. لقد أرسلنا الآن ردود الفعل إلى متجرنا وهم بالتأكيد سوف يتخذون إجراءات الازمة في هذا الشأن.
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<span lang="AR-SA" style="font-size:10.5pt">مرة أخرى ، يرجى قبول اعتذارنا الصادق عن هذا.
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<span lang="AR-SA" style="font-size:10.5pt">اصدقائك </span><span dir="LTR" style="font-size:10.5pt;font-family:-apple-system"></span>
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<span lang="AR-SA" style="font-size:10.5pt">فريق الدعم </span>
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