Subject: Note Added - [#4439712] Conversation with shehzad
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Wed, 22 Jun 2022 10:48:59 +0000

Hi ,    Marniel Baul added a note and wants you to have a look.   Ticket URL:  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4439712    Subject:  Conversation with shehzad   Requester: [email-masked]    Note Content:   <div class="WordSection1">
<div class="MsoNormal">Dear,</div>
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<div class="MsoNormal">We already replied several times for the same AWB. Please confirm with your customer on which AWB they gave Landmark shipment to Aramex and confirm also if they gave Landmark or other merchants shipment.
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<div class="MsoNormal">Further to below, please reconfirm with your customer if they gave the shipment with AWB 47506459210 or used other AWBs (47502803854, 47519326746)</div>
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<div class="MsoNormal">If they gave the shipment to courier with the AWB 47506459210, please confirm the date collected by courier and the mobile number of the courier who contacted them.
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Trebuchet MS",sans-serif;color:black'>Thanks and Regards,</span></div>
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<div class="MsoNormal"><b><span style='font-size:10.0pt;font-family:"Trebuchet MS",sans-serif;color:black'>Marneil Anne Baul-Sabocojan</span></b></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Trebuchet MS",sans-serif;color:black'>Customer Success Executive</span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Trebuchet MS",sans-serif;color:black'>Direct Line: 97146076421</span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Trebuchet MS",sans-serif;color:black'>Direct Line: 966115121821</span></div>
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<div>From: Faraz Lohani &lt;[email-masked]&gt; <br>
<b>Sent:</b> Monday, June 20, 2022 4:49 PM<br>
<b>To:</b> Marniel Baul &lt;[email-masked]&gt;; Centrepoint &lt;[email-masked]&gt;<br>
<b>Cc:</b> Escalations Dxbteam &lt;[email-masked]&gt;<br>
<b>Subject:</b> RE: [#4439712] - Conversation with shehzad</div>
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<div class="MsoNormal">HI <a id="OWAAM90075134852440EAACED05EE63624F79" href="mailto:[email-masked]" rel="noreferrer">
<span style='font-family:"Calibri",sans-serif;text-decoration:none'>@Marniel Baul</span></a>,</div>
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<div class="MsoNormal">Why is there no update for the below ?</div>
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<b>From:</b> Faraz Lohani &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;
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<b>Sent:</b> Wednesday, June 15, 2022 11:17 AM<br>
<b>To:</b> Marniel Baul &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Centrepoint &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Cc:</b> Escalations Dxbteam &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> RE: [#4439712] - Conversation with shehzad</div>
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<div class="MsoNormal">Hi <a id="OWAAM6E375F32527A49348C027DF788A3F599" href="mailto:[email-masked]" rel="noreferrer">
<span style='font-family:"Calibri",sans-serif;text-decoration:none'>@Marniel Baul</span></a>,</div>
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<div class="MsoNormal">Can you please get this checked and done ASAP.</div>
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<b>From:</b> Marniel Baul &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;
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<b>Sent:</b> Tuesday, June 14, 2022 2:10 PM<br>
<b>To:</b> Centrepoint &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Faraz Lohani &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Cc:</b> Escalations Dxbteam &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> RE: [#4439712] - Conversation with shehzad</div>
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<b><i><span style="font-size:13.5pt;color:indianred">CAUTION: External email sender. Use care when clicking on links or opening attachments!
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<div class="MsoNormal">Dear,</div>
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<div class="MsoNormal">As per dispatch, shipment under AWB 47506459210 was not received. Collection rebooked but customer no answer.
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Trebuchet MS",sans-serif;color:black'>Thanks and Regards,</span></div>
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<div class="MsoNormal"><b><span style='font-size:10.0pt;font-family:"Trebuchet MS",sans-serif;color:black'>Marneil Anne Baul-Sabocojan</span></b></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Trebuchet MS",sans-serif;color:black'>Direct Line: 97146076421</span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Trebuchet MS",sans-serif;color:black'>Direct Line: 966115121821</span></div>
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<b>From:</b> Centrepoint &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;
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<b>Sent:</b> Tuesday, June 14, 2022 2:00 PM<br>
<b>To:</b> Marniel Baul &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Faraz Lohani &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Cc:</b> <a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a><br>
<b>Subject:</b> Fwd: [#4439712] - Conversation with shehzad</div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Hi Team,<br>
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After checking the numbers that were sent by you, it is not clear what this request is about (6137396814)<br>
Please check the return of the order 6137396814 and provide us with the correct one </span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">aramex AWB 47506459210<br>
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Thank you for your help.<br>
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Regards,<br>
Reenad</span></div>
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<span style="font-size:10.5pt;font-family:-apple-system">On Tue, 14 Jun at 1:43 PM
<span class="separator">, Marniel Baul &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Please clarify your request with Aramex AWB number only.
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<span style='font-size:10.0pt;font-family:"Trebuchet MS",sans-serif;color:black'>Thanks and Regards,</span><span style="font-size:10.5pt;font-family:-apple-system"></span>
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<b><span style='font-size:10.0pt;font-family:"Trebuchet MS",sans-serif;color:black'>Marneil Anne Baul-Sabocojan</span></b><span style="font-size:10.5pt;font-family:-apple-system"></span>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">From: Centrepoint &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;
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<b>Sent:</b> Tuesday, June 14, 2022 12:55 PM<br>
<b>To:</b> Marniel Baul &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Faraz Lohani &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Cc:</b> <a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a><br>
<b>Subject:</b> Fwd: [#4439712] - Conversation with shehzad</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Hi Team,<br>
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After checking the numbers that were sent by you, it is not clear what this request is about (6137396814)<br>
Please check the return of the order 6137396814 and provide us with the correct one<br>
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Thank you for your help.<br>
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Regards,</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">On Mon, 13 Jun at 3:18 PM
<span class="separator">, Marniel Baul &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:
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<span style='font-size:10.0pt;font-family:"Trebuchet MS",sans-serif;color:black'>Thanks and Regards,</span><span style="font-size:10.5pt;font-family:-apple-system">
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<b><span style='font-size:10.0pt;font-family:"Trebuchet MS",sans-serif;color:black'>Marneil Anne Baul-Sabocojan</span></b><span style="font-size:10.5pt;font-family:-apple-system">
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<span style='font-size:10.0pt;font-family:"Trebuchet MS",sans-serif;color:black'>Customer Success Executive</span><span style="font-size:10.5pt;font-family:-apple-system">
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">From: Faraz Lohani &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;
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<b>Sent:</b> Monday, June 13, 2022 1:27 PM<br>
<b>To:</b> Marniel Baul &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Centrepoint &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Cc:</b> Escalations Dxbteam &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> RE: [#4439712] - Conversation with shehzad</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Hi <a id="OWAAM7CBB3558DD5E4B609A6AADC18E6C22E0" href="mailto:[email-masked]" rel="noreferrer">
<span style='font-family:"Calibri",sans-serif;text-decoration:none'>@Marniel Baul</span></a>,</span></div>
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<b><span style="font-size:10.5pt;font-family:-apple-system">From:</span></b><span style="font-size:10.5pt;font-family:-apple-system"> Marniel Baul &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;
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<b>Sent:</b> Sunday, June 5, 2022 4:28 PM<br>
<b>To:</b> Centrepoint &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Cc:</b> Escalations Dxbteam &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> RE: [#4439712] - Conversation with shehzad </span>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">As per dispatch, shipment was not received. Collection rebooked but customer no answer.
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<span style='font-size:10.0pt;font-family:"Trebuchet MS",sans-serif;color:black'>Thanks and Regards,</span><span style="font-size:10.5pt;font-family:-apple-system">
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<b><span style='font-size:10.0pt;font-family:"Trebuchet MS",sans-serif;color:black'>Marneil Anne Baul-Sabocojan</span></b><span style="font-size:10.5pt;font-family:-apple-system">
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<b><span style="font-size:10.5pt;font-family:-apple-system">From:</span></b><span style="font-size:10.5pt;font-family:-apple-system"> Centrepoint &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;
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<b>Sent:</b> Friday, June 3, 2022 3:11 PM<br>
<b>To:</b> Marniel Baul &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Cc:</b> <a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a><br>
<b>Subject:</b> Fwd: [#4439712] - Conversation with shehzad </span>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Hi Team, <br>
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returns had been collected by the Aramex agent on 17/4/2022 under the AWB: 47506459210, but the customer was still contacted by Aramex to collect, we can see through tracking that the returns were collected, but not delivered to our WH, we need it to be delivered
 so we can process the refund. </span></div>
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<strong><span style="font-size:10.5pt;font-family:-apple-system">Note</span></strong><span style="font-size:10.5pt;font-family:-apple-system">: attached return slip.
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Regards,<br>
The Support Team</span></div>
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</span><span style="font-size:1.0pt;font-family:fdtktid;color:white">4439712:1125156</span><span style="font-size:10.5pt;font-family:-apple-system">
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure,
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<a href="https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.landmarkgroup.com%2F&amp;data=05%7C01%7CMarniel%40aramex.com%7C3d0ed3f2ed0d45a2258d08da52bb48a8%7C43aa4ce1f1254390a30c5375aae87717%7C1%7C0%7C637913261594057833%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C3000%7C%7C%7C&amp;sdata=g61mu%2B4SLa5ZSFeRUq9CXYSqgkiH1QR%2F8VEFT0sFpks%3D&amp;reserved=0" rel="noreferrer">
www.landmarkgroup.com</a> </span></div>
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<a href="http://www.landmarkgroup.com" rel="noreferrer">www.landmarkgroup.com</a> </div>
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