Subject: New Reply Received - Re: ﻿Sorry, your order was not processed
From: Max <[email-masked]>
To: [email-masked]
Date: Tue, 14 Jun 2022 08:02:42 +0000

Hi Reenad Alosaimi,  The customer has responded to the ticket.  Re: Sorry, your order was not processed  Ticket comment <div class="ydp2fd3acfeyahoo-style-wrap" style="font-family:times new roman, new york, times, serif;font-size:16px">
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        <div dir="ltr">Thank you</div>
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<div>On Monday, June 13, 2022, 12:20:06 PM GMT+3, Max &lt;[email-masked]&gt; wrote:
                
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<div dir="ltr">Hi Muhammad ,</div>
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<div>Thank you for reaching out to us and giving us the opportunity to serve you.</div>
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<div dir="ltr">We sincerely apologize for the inconvenience caused to you however, we have checked and it appears that the following order number: (6149226787) was not placed successfully. Whenever this happens our system tries to capture the payment again automatically, in this case, as we can the payment was captured again and a new order was placed successfully which is: (6149227978).<br><br>The payment has been captured only once from your account which is for the new successfully placed order.<br><br>Once this order has been shipped out you will receive an email notification for the same containing the tracking details.</div>
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<div>We hope this helps and please do not hesitate to write back to us if you need further assistance. We will be happy to help!</div>
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<div>Thank you for shopping with us and have a great day! Stay Safe!</div>
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<div>Your Friends,</div>
<div>The Support Team</div>
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        </blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4490256