Subject: Note Added - [#4439712] Conversation with shehzad
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Mon, 13 Jun 2022 11:18:10 +0000

Hi ,    Marniel Baul added a note and wants you to have a look.   Ticket URL:  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4439712    Subject:  Conversation with shehzad   Requester: [email-masked]    Note Content:   <div class="WordSection1">
<div class="MsoNormal">Dear,</div>
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<div class="MsoNormal">As per dispatch, system was updated by mistake.</div>
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<div class="MsoNormal">We rebooked pickup but got cancelled: as per customer, already collected.</div>
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<div class="MsoNormal">Please check as below shipments already collected from the same shipper and already delivered to Landmark.
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<div class="MsoNormal"><b><span style='font-size:10.0pt;font-family:"Trebuchet MS",sans-serif;color:black'>Marneil Anne Baul-Sabocojan</span></b></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Trebuchet MS",sans-serif;color:black'>Direct Line: 97146076421</span></div>
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<div>From: Faraz Lohani &lt;[email-masked]&gt; <br>
<b>Sent:</b> Monday, June 13, 2022 1:27 PM<br>
<b>To:</b> Marniel Baul &lt;[email-masked]&gt;; Centrepoint &lt;[email-masked]&gt;<br>
<b>Cc:</b> Escalations Dxbteam &lt;[email-masked]&gt;<br>
<b>Subject:</b> RE: [#4439712] - Conversation with shehzad</div>
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<div class="MsoNormal">Hi <a id="OWAAM7CBB3558DD5E4B609A6AADC18E6C22E0" href="mailto:[email-masked]" rel="noreferrer">
<span style='font-family:"Calibri",sans-serif;text-decoration:none'>@Marniel Baul</span></a>,</div>
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<div class="MsoNormal">As per the system the pickup is done please return it to the WH for the refund.</div>
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<b>From:</b> Marniel Baul &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;
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<b>Sent:</b> Sunday, June 5, 2022 4:28 PM<br>
<b>To:</b> Centrepoint &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Cc:</b> Escalations Dxbteam &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> RE: [#4439712] - Conversation with shehzad</div>
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<div class="MsoNormal">Dear,</div>
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<div class="MsoNormal">As per dispatch, shipment was not received. Collection rebooked but customer no answer.
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<div class="MsoNormal"><b><span style='font-size:10.0pt;font-family:"Trebuchet MS",sans-serif;color:black'>Marneil Anne Baul-Sabocojan</span></b></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Trebuchet MS",sans-serif;color:black'>Customer Success Executive</span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Trebuchet MS",sans-serif;color:black'>Direct Line: 966115121821</span></div>
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<b>From:</b> Centrepoint &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;
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<b>Sent:</b> Friday, June 3, 2022 3:11 PM<br>
<b>To:</b> Marniel Baul &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Cc:</b> <a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a><br>
<b>Subject:</b> Fwd: [#4439712] - Conversation with shehzad</div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Hi Team, <br>
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returns had been collected by the Aramex agent on 17/4/2022 under the AWB: 47506459210, but the customer was still contacted by Aramex to collect, we can see through tracking that the returns were collected, but not delivered to our WH, we need it to be delivered
 so we can process the refund. </span></div>
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<strong><span style="font-size:10.5pt;font-family:-apple-system">Note</span></strong><span style="font-size:10.5pt;font-family:-apple-system">: attached return slip.</span>
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Regards,<br>
The Support Team</span></div>
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<span style="font-size:10.5pt;font-family:-apple-system">On Fri, 3 Jun at 9:24 AM
<span class="separator">, Marniel Baul &lt;</span></span><a href="mailto:[email-masked]" rel="noreferrer"><span style="font-size:10.5pt;font-family:-apple-system">[email-masked]</span></a><span class="separator"><span style="font-size:10.5pt;font-family:-apple-system">&gt;
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Booking got cancelled with reason: customer request. Please assist to check and advise further. Thanks.</span></div>
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<span style='font-size:10.0pt;font-family:"Trebuchet MS",sans-serif;color:black'>Thanks and Regards,</span><span style="font-size:10.5pt;font-family:-apple-system"></span>
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<b><span style='font-size:10.0pt;font-family:"Trebuchet MS",sans-serif;color:black'>Marneil Anne Baul-Sabocojan</span></b><span style="font-size:10.5pt;font-family:-apple-system"></span>
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<span style='font-size:10.0pt;font-family:"Trebuchet MS",sans-serif;color:black'>Customer Success Executive</span><span style="font-size:10.5pt;font-family:-apple-system"></span>
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<span style="font-size:10.5pt;font-family:-apple-system">From: Centrepoint &lt;</span><a href="mailto:[email-masked]" rel="noreferrer"><span style="font-size:10.5pt;font-family:-apple-system">[email-masked]</span></a><span style="font-size:10.5pt;font-family:-apple-system">&gt;
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<b>Sent:</b> Thursday, June 2, 2022 5:03 PM<br>
<b>To:</b> ALL RUH OPS - Landmark &lt;</span><a href="mailto:[email-masked]" rel="noreferrer"><span style="font-size:10.5pt;font-family:-apple-system">[email-masked]</span></a><span style="font-size:10.5pt;font-family:-apple-system">&gt;; Marniel
 Baul &lt;</span><a href="mailto:[email-masked]" rel="noreferrer"><span style="font-size:10.5pt;font-family:-apple-system">[email-masked]</span></a><span style="font-size:10.5pt;font-family:-apple-system">&gt;<br>
<b>Cc:</b> </span><a href="mailto:[email-masked]" rel="noreferrer"><span style="font-size:10.5pt;font-family:-apple-system">[email-masked]</span></a><span style="font-size:10.5pt;font-family:-apple-system"><br>
<b>Subject:</b> Fwd: [#4439712] - Conversation with shehzad</span>
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Problem Statement: Late delivery<br>
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Order Date: 15/4/2022<br>
Order ID: 6137396814<br>
Tracking ID: 47506459210<br>
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Assistance Required: Need urgent delivery to WH<br>
Issue Description: The order was collected on 17/4/2022 but still not delivered to the warehouse.<br>
Please deliver the order on priority.<br>
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Regards,<br>
The Support Team</span></div>
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<span style="font-size:10.5pt;font-family:-apple-system">On Thu, 2 Jun at 3:04 PM
<span class="separator">, </span></span><a href="mailto:[email-masked]" rel="noreferrer"><span style="font-size:10.5pt;font-family:-apple-system">[email-masked]</span></a><span class="separator"><span style="font-size:10.5pt;font-family:-apple-system"> &lt;</span></span><a href="mailto:[email-masked]" rel="noreferrer"><span style="font-size:10.5pt;font-family:-apple-system">[email-masked]</span></a><span class="separator"><span style="font-size:10.5pt;font-family:-apple-system">&gt;
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<div class="MsoNormal"><span style="color:#3F3F46;border:solid windowtext 1.0pt;padding:0in"><img width="100" height="100" style="width:1.0416in;height:1.0416in" id="Picture_x0020_2" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0MzM0ODU4ODQzMCwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.2Ythb8JwLAPo6dKXPHlz6pSLeIJQAHCQ5cUUFI2rllg" data-id="2043348588430" alt="Image removed by sender."></span></div>
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<div class="MsoNormal" style="background:#A8DDFD">
<b><span style="color:#3F3F46">Bot:
</span></b><span style="color:#3F3F46">Hi again!<br>
<b>Bot: </b>Please enter your name<br>
<b>Customer: </b>shehzad<br>
<b>Bot: </b>Hi Shehzad ,what do you need help with?<br>
<b>Customer: </b>Refund queries<br>
<b>Bot: </b>Please choose your location<br>
<b>Customer: </b>Saudi Arabia<br>
<b>Bot: </b></span>
</div>
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</div>
</div>
<div>
<div>
<div class="MsoNormal" style="background:#A8DDFD">
<strong><span style='font-family:"Calibri",sans-serif;color:#3F3F46'>Did you return your order?</span></strong><span style="color:#3F3F46"> We will issue your refund after we receive your returns and perform a
 quality check. Your refund will depend on your payment method.</span><span style="color:black">
</span>
</div>
<div></div>
<div></div>
</div>
</div>
<div>
<div>
<div class="MsoNormal" style="background:#A8DDFD"><span style="color:#3F3F46"><br>
<strong><span style='font-family:"Calibri",sans-serif'>Paid by card</span></strong> - card issuer may take an additional 2-15 business days to process the transaction.</span></div>
<div></div>
<div></div>
</div>
</div>
<div>
<div>
<div class="MsoNormal" style="background:#A8DDFD">
<strong><span style='font-family:"Calibri",sans-serif;color:#3F3F46'>Paid by PayPal</span></strong><span style="color:#3F3F46"> - may take an additional 4-15 business days to process the transaction.</span><span style="color:black">
</span>
</div>
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</div>
</div>
<div>
<div>
<div class="MsoNormal" style="background:#A8DDFD">
<strong><span style='font-family:"Calibri",sans-serif;color:#3F3F46'>Paid by SADAD or cash</span></strong><span style="color:#3F3F46"> - you'll receive a refund to My Credit in your account if you're a registered
 user, or a Return Voucher if you're a guest user in 4-7 business days.</span><span style="color:black">
</span>
</div>
<div></div>
<div></div>
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<div>
<div>
<div class="MsoNormal" style="background:#A8DDFD"><span style="color:#3F3F46"><br>
<strong><span style='font-family:"Calibri",sans-serif'>Canceled your order?</span></strong> Your refund will depend on your payment method.</span></div>
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<div>
<div>
<div class="MsoNormal" style="background:#A8DDFD"><span style="color:#3F3F46"><br>
<strong><span style='font-family:"Calibri",sans-serif'>Paid by card</span></strong> - card issuer may take an additional 2-15 business days to process the transaction.</span></div>
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</div>
<div>
<div>
<div class="MsoNormal" style="background:#A8DDFD">
<strong><span style='font-family:"Calibri",sans-serif;color:#3F3F46'>Paid by PayPal</span></strong><span style="color:#3F3F46"> - may take an additional 4-15 business days to process the transaction.</span><span style="color:black">
</span>
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</div>
</div>
<div>
<div>
<div class="MsoNormal" style="background:#A8DDFD">
<strong><span style='font-family:"Calibri",sans-serif;color:#3F3F46'>Paid by SADAD</span></strong><span style="color:#3F3F46"> - you'll receive a refund to My Credit in your account if you're a registered user,
 or a Return Voucher if you're a guest user in 4-7 business days. </span>
</div>
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</div>
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<div class="MsoNormal" style="background:#A8DDFD">
<span style="color:#3F3F46"><br>
Please note, it will take longer for us to receive and process your returns during this period. This may delay your refund as well. For more details, go to
<strong><span style='font-family:"Calibri",sans-serif'>Returns Process</span></strong> and
<strong><span style='font-family:"Calibri",sans-serif'>Returns Policy</span></strong> under
</span><span style="color:black"><a href="https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Fhelpsa.maxfashion.com%2Fen%2Fsupport%2Fsolutions&amp;data=05%7C01%7CMarniel%40aramex.com%7C046fb2052d8d4b920bb308da4d1ee453%7C43aa4ce1f1254390a30c5375aae87717%7C1%7C0%7C637907092319191896%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C3000%7C%7C%7C&amp;sdata=VOLZegcjWa5V5c4v4Fbeewf9Xo6O1zVa%2FBVbt3MedCc%3D&amp;reserved=0" target="_blank" rel="noreferrer">Help
 Centre</a></span><span style="color:#3F3F46">.</span>
</div>
<div></div>
<div></div>
</div>
</div>
<div>
<div class="MsoNormal" style="background:#A8DDFD"><span style="color:#3F3F46"><br>
<b>Bot: </b>Was I able to resolve your query?<br>
<b>Customer: </b>No<br>
<b>Bot: </b>Would you like to still talk to one of our agent?<br>
<b>Customer: </b>Yes</span></div>
<div></div>
<div></div>
</div>
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<div class="MsoNormal"><span style="font-size:8.5pt;color:#999999">02:58 PM, 02nd Jun</span></div>
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<div class="MsoNormal"><span style="font-size:9.0pt;color:#6F7071">Khalid</span></div>
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<div class="MsoNormal"><span style="font-size:10.0pt;color:#3F3F46;border:solid windowtext 1.0pt;padding:0in"><img width="100" height="100" style="width:1.0416in;height:1.0416in" id="Picture_x0020_3" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0MzM0ODU4ODQzMCwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.2Ythb8JwLAPo6dKXPHlz6pSLeIJQAHCQ5cUUFI2rllg" data-id="2043348588430" alt="Image removed by sender."></span></div>
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<div class="MsoNormal" style="background:white"><span style="font-size:10.0pt;color:#3F3F46">Hi Shehzad, My name is Khalid .Thank you for contacting us. I will be happy to help you!</span></div>
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<div class="MsoNormal"><span style="font-size:8.5pt;color:#999999">02:59 PM, 02nd Jun</span></div>
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<div class="MsoNormal"><span style="font-size:9.0pt;color:#6F7071">shehzad</span></div>
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<div class="MsoNormal"><span style="color:#3F3F46;border:solid windowtext 1.0pt;padding:0in"><img width="100" height="100" style="width:1.0416in;height:1.0416in" id="Picture_x0020_4" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0MzM0ODU4ODQzMCwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.2Ythb8JwLAPo6dKXPHlz6pSLeIJQAHCQ5cUUFI2rllg" data-id="2043348588430" alt="Image removed by sender."></span></div>
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<div class="MsoNormal" style="background:#A8DDFD"><span style="color:#3F3F46">6137396814 still pending refund of 94 SR since 17-4-22</span></div>
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<div class="MsoNormal"><span style="font-size:8.5pt;color:#999999">02:59 PM, 02nd Jun</span></div>
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<div class="MsoNormal"><span style="font-size:9.0pt;color:#6F7071">Khalid</span></div>
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<div class="MsoNormal"><span style="font-size:10.0pt;color:#3F3F46;border:solid windowtext 1.0pt;padding:0in"><img width="100" height="100" style="width:1.0416in;height:1.0416in" id="Picture_x0020_5" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0MzM0ODU4ODQzMCwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.2Ythb8JwLAPo6dKXPHlz6pSLeIJQAHCQ5cUUFI2rllg" data-id="2043348588430" alt="Image removed by sender."></span></div>
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<div>
<div>
<div>
<div class="MsoNormal" style="background:white"><span style="font-size:10.0pt;color:#3F3F46">Thank you for sharing the order details. Please allow me a moment to check this for you.</span></div>
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<div class="MsoNormal"><span style="font-size:8.5pt;color:#999999">03:00 PM, 02nd Jun</span></div>
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<div class="MsoNormal"><span style="font-size:9.0pt;color:#6F7071">shehzad</span></div>
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<div class="MsoNormal"><span style="color:#3F3F46;border:solid windowtext 1.0pt;padding:0in"><img width="100" height="100" style="width:1.0416in;height:1.0416in" id="Picture_x0020_6" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0MzM0ODU4ODQzMCwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.2Ythb8JwLAPo6dKXPHlz6pSLeIJQAHCQ5cUUFI2rllg" data-id="2043348588430" alt="Image removed by sender."></span></div>
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<div class="MsoNormal" style="background:#A8DDFD"><span style="color:#3F3F46">items already collected by Aramex but again today contact with me to collect, why?</span></div>
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<div style="margin-left:24.75pt">
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<div class="MsoNormal"><span style="font-size:8.5pt;color:#999999">03:00 PM, 02nd Jun</span></div>
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<div class="MsoNormal"><span style="font-size:9.0pt;color:#6F7071">Khalid</span></div>
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<div class="MsoNormal"><span style="font-size:10.0pt;color:#3F3F46;border:solid windowtext 1.0pt;padding:0in"><img width="100" height="100" style="width:1.0416in;height:1.0416in" id="Picture_x0020_7" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0MzM0ODU4ODQzMCwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.2Ythb8JwLAPo6dKXPHlz6pSLeIJQAHCQ5cUUFI2rllg" data-id="2043348588430" alt="Image removed by sender."></span></div>
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<div>
<div>
<div class="MsoNormal" style="background:white"><span style="font-size:10.0pt;color:#3F3F46">We sincerely apologize for any inconvenience caused,
<br>
<br>
We have forwarded your query to the concerned team and will be in touch with you asap to assist you in resolving this concern.<br>
<br>
We request you to please allow us some time so we can work on this and do the needful.</span></div>
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<div class="MsoNormal"><span style="font-size:8.5pt;color:#999999">03:00 PM, 02nd Jun</span></div>
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<div class="MsoNormal"><span style="font-size:9.0pt;color:#6F7071">Khalid</span></div>
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<div class="MsoNormal"><span style="font-size:10.0pt;color:#3F3F46;border:solid windowtext 1.0pt;padding:0in"><img width="100" height="100" style="width:1.0416in;height:1.0416in" id="Picture_x0020_8" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0MzM0ODU4ODQzMCwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.2Ythb8JwLAPo6dKXPHlz6pSLeIJQAHCQ5cUUFI2rllg" data-id="2043348588430" alt="Image removed by sender."></span></div>
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<div class="MsoNormal" style="background:white"><span style="font-size:10.0pt;color:#3F3F46">Do you have any other inquiries that we can help with?</span></div>
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<div class="MsoNormal"><span style="font-size:8.5pt;color:#999999">03:00 PM, 02nd Jun</span></div>
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<div class="MsoNormal"><span style="font-size:9.0pt;color:#6F7071">shehzad</span></div>
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<div class="MsoNormal"><span style="color:#3F3F46;border:solid windowtext 1.0pt;padding:0in"><img width="100" height="100" style="width:1.0416in;height:1.0416in" id="Picture_x0020_9" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0MzM0ODU4ODQzMCwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.2Ythb8JwLAPo6dKXPHlz6pSLeIJQAHCQ5cUUFI2rllg" data-id="2043348588430" alt="Image removed by sender."></span></div>
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<div class="MsoNormal" style="background:#A8DDFD"><span style="color:#3F3F46">why Aramex asking to collect items as laready given</span></div>
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<div class="MsoNormal"><span style="font-size:8.5pt;color:#999999">03:01 PM, 02nd Jun</span></div>
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<div class="MsoNormal"><span style="font-size:9.0pt;color:#6F7071">shehzad</span></div>
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<div class="MsoNormal"><span style="color:#3F3F46;border:solid windowtext 1.0pt;padding:0in"><img width="100" height="100" style="width:1.0416in;height:1.0416in" id="Picture_x0020_10" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0MzM0ODU4ODQzMCwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.2Ythb8JwLAPo6dKXPHlz6pSLeIJQAHCQ5cUUFI2rllg" data-id="2043348588430" alt="Image removed by sender."></span></div>
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<div class="MsoNormal" style="background:#A8DDFD"><span style="color:#3F3F46">already</span></div>
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<div style="margin-left:24.75pt">
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<div class="MsoNormal"><span style="font-size:8.5pt;color:#999999">03:01 PM, 02nd Jun</span></div>
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<div class="MsoNormal"><span style="font-size:9.0pt;color:#6F7071">Khalid</span></div>
<div></div>
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</div>
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<div>
<div class="MsoNormal"><span style="font-size:10.0pt;color:#3F3F46;border:solid windowtext 1.0pt;padding:0in"><img width="100" height="100" style="width:1.0416in;height:1.0416in" id="Picture_x0020_11" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0MzM0ODU4ODQzMCwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.2Ythb8JwLAPo6dKXPHlz6pSLeIJQAHCQ5cUUFI2rllg" data-id="2043348588430" alt="Image removed by sender."></span></div>
<div></div>
<div></div>
</div>
<div>
<div>
<div>
<div class="MsoNormal" style="background:white"><span style="font-size:10.0pt;color:#3F3F46">We sincerely apologize for any inconvenience caused,<br>
<br>
We have forwarded your query to the concerned team and will be in touch with you asap to assist you in resolving this concern.<br>
<br>
We request you to please allow us some time so we can work on this and do the needful.</span></div>
<div></div>
<div></div>
</div>
</div>
</div>
<div>
<div>
<div class="MsoNormal"><span style="font-size:8.5pt;color:#999999">03:01 PM, 02nd Jun</span></div>
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<div class="MsoNormal"><span style="font-size:9.0pt;color:#6F7071">Khalid</span></div>
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<div class="MsoNormal"><span style="font-size:10.0pt;color:#3F3F46;border:solid windowtext 1.0pt;padding:0in"><img width="100" height="100" style="width:1.0416in;height:1.0416in" id="Picture_x0020_12" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0MzM0ODU4ODQzMCwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.2Ythb8JwLAPo6dKXPHlz6pSLeIJQAHCQ5cUUFI2rllg" data-id="2043348588430" alt="Image removed by sender."></span></div>
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<div class="MsoNormal" style="background:white"><span style="font-size:10.0pt;color:#3F3F46">Do you have any other inquiries that we can help with?</span></div>
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<div>
<div class="MsoNormal"><span style="font-size:8.5pt;color:#999999">03:01 PM, 02nd Jun</span></div>
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<div class="MsoNormal"><span style="font-size:9.0pt;color:#6F7071">shehzad</span></div>
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<div class="MsoNormal"><span style="color:#3F3F46;border:solid windowtext 1.0pt;padding:0in"><img width="100" height="100" style="width:1.0416in;height:1.0416in" id="Picture_x0020_13" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0MzM0ODU4ODQzMCwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.2Ythb8JwLAPo6dKXPHlz6pSLeIJQAHCQ5cUUFI2rllg" data-id="2043348588430" alt="Image removed by sender."></span></div>
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<div class="MsoNormal" style="background:#A8DDFD"><span style="color:#3F3F46;border:solid windowtext 1.0pt;padding:0in"><img width="100" height="100" style="width:1.0416in;height:1.0416in" id="Picture_x0020_14" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0MzM0ODU4ODQzMCwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.2Ythb8JwLAPo6dKXPHlz6pSLeIJQAHCQ5cUUFI2rllg" data-id="2043348588430" alt="Image removed by sender."></span></div>
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<div class="MsoNormal"><span style="font-size:8.5pt;color:#999999">03:02 PM, 02nd Jun</span></div>
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<div class="MsoNormal"><span style="font-size:9.0pt;color:#6F7071">shehzad</span></div>
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<div class="MsoNormal"><span style="color:#3F3F46;border:solid windowtext 1.0pt;padding:0in"><img width="100" height="100" style="width:1.0416in;height:1.0416in" id="Picture_x0020_15" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0MzM0ODU4ODQzMCwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.2Ythb8JwLAPo6dKXPHlz6pSLeIJQAHCQ5cUUFI2rllg" data-id="2043348588430" alt="Image removed by sender."></span></div>
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<div class="MsoNormal" style="background:#A8DDFD"><span style="color:#3F3F46">what about aramex</span></div>
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<div class="MsoNormal"><span style="font-size:8.5pt;color:#999999">03:02 PM, 02nd Jun</span></div>
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<div class="MsoNormal"><span style="font-size:9.0pt;color:#6F7071">Khalid</span></div>
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<div class="MsoNormal"><span style="font-size:10.0pt;color:#3F3F46;border:solid windowtext 1.0pt;padding:0in"><img width="100" height="100" style="width:1.0416in;height:1.0416in" id="Picture_x0020_16" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0MzM0ODU4ODQzMCwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.2Ythb8JwLAPo6dKXPHlz6pSLeIJQAHCQ5cUUFI2rllg" data-id="2043348588430" alt="Image removed by sender."></span></div>
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<div class="MsoNormal" style="background:white"><span style="font-size:10.0pt;color:#3F3F46">We will contact them</span></div>
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<div class="MsoNormal"><span style="font-size:8.5pt;color:#999999">03:02 PM, 02nd Jun</span></div>
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<div class="MsoNormal"><span style="font-size:9.0pt;color:#6F7071">Khalid</span></div>
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<div class="MsoNormal"><span style="font-size:10.0pt;color:#3F3F46;border:solid windowtext 1.0pt;padding:0in"><img width="100" height="100" style="width:1.0416in;height:1.0416in" id="Picture_x0020_17" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0MzM0ODU4ODQzMCwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.2Ythb8JwLAPo6dKXPHlz6pSLeIJQAHCQ5cUUFI2rllg" data-id="2043348588430" alt="Image removed by sender."></span></div>
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<div class="MsoNormal" style="background:white"><span style="font-size:10.0pt;color:#3F3F46">We request you to please allow us some time so we can work on this and do the needful.</span></div>
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<div class="MsoNormal"><span style="font-size:8.5pt;color:#999999">03:02 PM, 02nd Jun</span></div>
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<div class="MsoNormal"><span style="font-size:9.0pt;color:#6F7071">shehzad</span></div>
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<div class="MsoNormal"><span style="color:#3F3F46;border:solid windowtext 1.0pt;padding:0in"><img width="100" height="100" style="width:1.0416in;height:1.0416in" id="Picture_x0020_18" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0MzM0ODU4ODQzMCwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.2Ythb8JwLAPo6dKXPHlz6pSLeIJQAHCQ5cUUFI2rllg" data-id="2043348588430" alt="Image removed by sender."></span></div>
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<div class="MsoNormal" style="background:#A8DDFD"><span style="color:#3F3F46">ok,thanks</span></div>
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<div class="MsoNormal"><span style="font-size:8.5pt;color:#999999">03:03 PM, 02nd Jun</span></div>
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<div class="MsoNormal"><span style="font-size:9.0pt;color:#6F7071">Khalid</span></div>
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<div class="MsoNormal"><span style="font-size:10.0pt;color:#3F3F46;border:solid windowtext 1.0pt;padding:0in"><img width="100" height="100" style="width:1.0416in;height:1.0416in" id="Picture_x0020_19" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0MzM0ODU4ODQzMCwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.2Ythb8JwLAPo6dKXPHlz6pSLeIJQAHCQ5cUUFI2rllg" data-id="2043348588430" alt="Image removed by sender."></span></div>
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<div class="MsoNormal" style="background:white"><span style="font-size:10.0pt;color:#3F3F46">Do you have any other inquiries that we can help with?</span></div>
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<div class="MsoNormal"><span style="font-size:8.5pt;color:#999999">03:03 PM, 02nd Jun</span></div>
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<div class="MsoNormal"><span style="font-size:9.0pt;color:#6F7071">shehzad</span></div>
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<div class="MsoNormal"><span style="color:#3F3F46;border:solid windowtext 1.0pt;padding:0in"><img width="100" height="100" style="width:1.0416in;height:1.0416in" id="Picture_x0020_20" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0MzM0ODU4ODQzMCwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.2Ythb8JwLAPo6dKXPHlz6pSLeIJQAHCQ5cUUFI2rllg" data-id="2043348588430" alt="Image removed by sender."></span></div>
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<div class="MsoNormal" style="background:#A8DDFD"><span style="color:#3F3F46">no</span></div>
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<div class="MsoNormal"><span style="font-size:8.5pt;color:#999999">03:03 PM, 02nd Jun</span></div>
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<div class="MsoNormal"><span style="font-size:9.0pt;color:#6F7071">Khalid</span></div>
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<div>
<div class="MsoNormal"><span style="font-size:10.0pt;color:#3F3F46;border:solid windowtext 1.0pt;padding:0in"><img width="100" height="100" style="width:1.0416in;height:1.0416in" id="Picture_x0020_21" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0MzM0ODU4ODQzMCwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.2Ythb8JwLAPo6dKXPHlz6pSLeIJQAHCQ5cUUFI2rllg" data-id="2043348588430" alt="Image removed by sender."></span></div>
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<div class="MsoNormal" style="background:white"><span style="font-size:10.0pt;color:#3F3F46">It was a pleasure to assist you. Thank you for shopping with us.</span></div>
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<div></div>
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<div>
<div class="MsoNormal" style="background:white"><span style="font-size:10.0pt;color:#3F3F46">Have a wonderful day.</span></div>
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<div>
<div class="MsoNormal"><span style="font-size:8.5pt;color:#999999">03:03 PM, 02nd Jun</span></div>
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<div class="MsoNormal" align="center" style="text-align:center">
<span style='font-size:10.0pt;font-family:"helvetica neue";color:#999999'>View conversation in
</span><a href="https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Fweb.freshchat.com%2Fa%2F224106425474082%2Finbox%2Fopen%2F0%2Fconversation%2F611663745511964&amp;data=05%7C01%7CMarniel%40aramex.com%7C046fb2052d8d4b920bb308da4d1ee453%7C43aa4ce1f1254390a30c5375aae87717%7C1%7C0%7C637907092319191896%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C3000%7C%7C%7C&amp;sdata=gp%2FCVv8av6xtPHIr2NzVfsXCrhwfCLu0kLrsHNPDpak%3D&amp;reserved=0" rel="noreferrer"><span style='font-size:10.0pt;font-family:"helvetica neue";color:#999999;text-decoration:none'>Freshchat</span></a>
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</blockquote>
</div>
</div>
<div>
<div class="MsoNormal">
<span style="font-size:10.5pt;font-family:-apple-system"><br>
</span><span style='font-size:1.0pt;font-family:"fdtktid",serif;color:white'>4439712:1125156</span><span style="font-size:10.5pt;font-family:-apple-system">
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</blockquote>
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</blockquote>
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<div class="MsoNormal">
<span style="font-size:10.5pt;font-family:-apple-system"><br>
</span><span style='font-size:1.0pt;font-family:"fdtktid",serif;color:white'>4439712:1125156</span><span style="font-size:10.5pt;font-family:-apple-system">
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</blockquote></div>

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