Subject: Note Added - [#4424473] Conversation with محمد العرلب
From: Landmark Group <[email-masked]>
To: [email-masked]
Date: Fri, 10 Jun 2022 14:13:46 +0000

Hi ,    FarEye Support added a note and wants you to have a look.   Ticket URL:  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4424473    Subject:  Conversation with محمد العرلب   Requester: محمد العرلب    Note Content:   <div style="font-family:trebuchet ms, arial, sans-serif; font-size:13px">
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<div dir="ltr"> Dear Apoorv,</div>
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<div style="line-height: normal">We would like to inform you that we are proceeding with ticket # 306546 closure. Below is the summary for your reference.</div>
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<div><span rel="tempredactor" dir="ltr"><strong>Issue Raised:-</strong> status update request</span></div>
<div><span rel="tempredactor" dir="ltr"><strong>Solution Provided:-</strong> customer did not provide timestamp</span></div>
<div><span rel="tempredactor" dir="ltr"><strong>Root Cause or RCA id:-</strong> NA</span></div>
<div><span rel="tempredactor" dir="ltr"><strong>Is Permanent Solution Required:-</strong> NA</span></div>
<div><span rel="tempredactor" dir="ltr"><strong>Permanent Solution (If Any):-</strong> NA</span></div>
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<span rel="tempredactor" dir="ltr"><strong>JIRA ID:-</strong> NA</span><br>
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<div><span rel="tempredactor">Should you need any further information, please do not hesitate to contact us on [email-masked] or +91-70-6595-6595.</span></div>
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<span rel="tempredactor" dir="ltr">After closing the ticket we are collecting feedback on how we performed in our last engagement so we can provide you an even better experience. </span><span rel="tempredactor">Please provide your valuable feedback.</span>
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<div><span rel="tempredactor">An incident can be reopened only within 48 hours from the time an Incident is marked as Resolved by simply replying to the Incident. Else, the incident will be permanently closed. Permanently closed incident cannot be reopened and customer should create a new Incident, by composing and sending a new email (not on the previous email trail) to our support email ID referring to the ID of the old Incident.</span></div>
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<div><span style="box-sizing: border-box; word-break: break-word; overflow-wrap: break-word; font-size: 13px"><span style="font-weight: 700"><span style="box-sizing: border-box; color: rgb(0, 0, 0)">Thanks and Regards,</span></span></span></div>
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                            Thu, 9 Jun at  9:53 AM
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<div dir="ltr">Dear Apporv,</div>
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<span rel="tempredactor" dir="ltr">Please reply if you have any query or confusion. If not we would request you to allow us for the case closure. Should we not hear from you in next business day we will proceed with the ticket closure.</span><br>
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<div><span style="box-sizing: border-box; word-break: break-word; overflow-wrap: break-word; font-size: 13px"><span style="font-weight: 700"><span style="box-sizing: border-box; color: rgb(0, 0, 0)">Thanks and Regards,</span></span></span></div>
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<font color="#000000"><strong>Akshita Bisht</strong></font><br style="box-sizing: border-box"><span style="box-sizing: border-box; word-break: break-word; overflow-wrap: break-word; font-size: 12.8px"><span style="font-weight: 700"><span style="box-sizing: border-box"><span style="box-sizing: border-box; word-break: break-word; overflow-wrap: break-word; color: rgb(0, 0, 0)">Technical Engineer</span></span> | <span style="box-sizing: border-box; color: rgb(0, 0, 0)">FarEye</span></span></span>
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                            Wed, 8 Jun at  6:14 PM
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<div dir="ltr">Dear Apoorv,</div>
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<div dir="ltr">Just following up on this ticket to check if you had a chance to look into our previous response. Please do respond to us if you need further assistance. I will be happy to help you.<br><br>
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<div>Thanks and Regards,</div>
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<div> Deepak Jaiswal<span style="font-family: tahoma, sans-serif">, Technical Engineer</span>
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<div> <a href="http://www.getfareye.com/" rel="noreferrer" style="background-color: rgb(255, 255, 255); color: rgb(17, 85, 204)" target="_blank">FarEye<span style="font-family: tahoma, sans-serif">- Enabling Digital Logistics</span></a>
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                            Mon, 6 Jun at  2:48 PM
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<div dir="ltr">Dear Apoorv,</div>
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<div dir="ltr">Kindly provide the delivery timestamp as we are unable to retrieve it.</div>
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<div><span style="box-sizing: border-box; word-break: break-word; overflow-wrap: break-word; font-size: 13px"><span style="font-weight: 700"><span style="box-sizing: border-box; color: rgb(0, 0, 0)">Thanks and Regards,</span></span></span></div>
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                            Sun, 5 Jun at  8:02 PM
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<div dir="ltr">Dear Vishwajeet/Nisha,</div>
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<div dir="ltr">​Kindly provide your approval for the status update request so that we may proceed further.<br>
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