Subject: Note Added - [#4204511] استرجاع مبلغ
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Wed, 08 Jun 2022 09:45:33 +0000

Hi ,    Qazi Mohammed added a note and wants you to have a look.   Ticket URL:  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4204511    Subject:  استرجاع مبلغ   Requester: Heba Salim    Note Content:   <div class="WordSection1">
<div class="MsoNormal"><span class="EmailStyle24">Ok, thanks for the update.</span></div>
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<div>From: Malik Ismail &lt;[email-masked]&gt; <br>
<b>Sent:</b> Wednesday, June 8, 2022 10:07 AM<br>
<b>To:</b> Qazi Mohammed &lt;[email-masked]&gt;<br>
<b>Cc:</b> Escalations Dxbteam &lt;[email-masked]&gt;; Vickum Dissanayake &lt;[email-masked]&gt;; Nusaybah Alzuman &lt;[email-masked]&gt;; Citymall Shifa &lt;[email-masked]&gt;; Centrepoint &lt;[email-masked]&gt;;
 Mohammed Athar (TCS) &lt;[email-masked]&gt;; Sankar Thulasimani &lt;[email-masked]&gt;<br>
<b>Subject:</b> RE: [#4204511] - - Order Number:6129047941 - Delay in refund. <span lang="AR-SA" dir="RTL">
استرجاع مبلغ</span>
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<div class="MsoNormal">Hi Qazi,</div>
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<div class="MsoNormal">Its MADA rejected transaction. Will be shared with bank with next batch to process manually.</div>
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<div class="MsoNormal">Regards,</div>
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<b>From:</b> Qazi Mohammed &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;
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<b>Sent:</b> Tuesday, June 7, 2022 6:40 PM<br>
<b>To:</b> Malik Ismail &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Mohammed Athar (TCS) &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Sankar Thulasimani &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Cc:</b> Escalations Dxbteam &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Vickum Dissanayake &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Nusaybah
 Alzuman &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Citymall Shifa &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Centrepoint &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> RE: [#4204511] - - Order Number:6129047941 - Delay in refund. <span lang="AR-SA" dir="RTL">
استرجاع مبلغ</span>
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<div class="MsoNormal">Hi <a id="OWAAMB2A56ED42A2B48D4B58E145D15B809FF" href="mailto:[email-masked]" rel="noreferrer">
<span style='font-family:"Calibri",sans-serif;text-decoration:none'>@Malik Ismail</span></a>
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<span style='font-family:"Calibri",sans-serif;text-decoration:none'>@Mohammed Athar (TCS)</span></a>
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<span style='font-family:"Calibri",sans-serif;text-decoration:none'>@Sankar Thulasimani</span></a>
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<div class="MsoNormal">Please have a look below refund issue.</div>
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<div class="MsoNormal">Store team marked below mentioned order as uncollected and refund transaction status is rejected.
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<div class="MsoNormal">Order Number:6129047941</div>
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<div class="MsoNormal">Customer: Heba Salim</div>
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<div class="MsoNormal">Order Created: Mar 6, 2022</div>
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<div class="MsoNormal">Order Delivery Mode: Store pickup</div>
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<div class="MsoNormal">Order Status: Completed</div>
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<div class="MsoNormal">Display Order Status: Delivered</div>
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<div class="MsoNormal"><img width="845" height="464" style="width:8.802in;height:4.8333in" id="Picture_x0020_2" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0MzM0NzAwNjc0NiwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.oXgMuzeLDIWH9JH9G8zvyj9E3_SMKOy6POBdtSkb37A" data-id="2043347006746"></div>
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<b>From:</b> Centrepoint &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;
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<b>Sent:</b> Tuesday, June 7, 2022 5:33 PM<br>
<b>To:</b> Citymall Shifa &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Nusaybah Alzuman &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Cc:</b> Escalations Dxbteam &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Qazi Mohammed &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Vickum Dissanayake &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;;
<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a><br>
<b>Subject:</b> Fwd: [#4204511] - <span lang="AR-SA" dir="RTL">استرجاع مبلغ</span>
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<b><i><span style="font-size:13.5pt;color:indianred">CAUTION: External email sender. Use care when clicking on links or opening attachments!
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Hi, </span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Kindly confirm the status of the order, is the order has handled to th customer or not yet. since the status of the order is picked up from store and cx still complaining.</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Thank you</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Best regards
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Maha </span></div>
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<span lang="AR-SA" dir="RTL" style="font-size:10.5pt">تشغيل الثلاثاء, 7 يونيو في 6:10 م
</span><span dir="LTR"></span><span dir="LTR"></span><span class="separator"><span style="font-size:10.5pt;font-family:-apple-system"><span dir="LTR"></span><span dir="LTR"></span>, Citymall Shifa &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;
</span></span><span class="separator"><span lang="AR-SA" dir="RTL" style="font-size:10.5pt">كتب</span></span><span dir="LTR"></span><span dir="LTR"></span><span class="separator"><span style="font-size:10.5pt;font-family:-apple-system"><span dir="LTR"></span><span dir="LTR"></span>:
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<div class="MsoNormal"><span style="font-size:12.0pt;color:black">it is done </span></div>
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<b><i><span style='font-size:10.0pt;font-family:"Arial Black",sans-serif;color:black'>MALL IN CHARGE</span></i></b><i><span style="color:#212121"></span></i>
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<b><span style='font-size:10.0pt;font-family:"Arial Black",sans-serif;color:black'>Tel: +966 (11)533305482,EX-6410 / Mobile:966540438771</span></b><i><span style="font-size:12.0pt;color:black"></span></i>
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<b><i><span style='font-size:10.0pt;font-family:"Arial Black",sans-serif;color:black'>Email: Citymall.Shifa</span></i></b><b><i><span style="font-size:9.0pt;color:#212121"><a href="mailto:[email-masked]" target="_blank" title="Ctrl+Click or tap to follow the link" rel="noreferrer"><span style='font-size:10.0pt;font-family:"Arial Black",sans-serif;color:black;text-decoration:none'>@landmarkgroup.com</span></a></span></i></b><i><span style="color:#212121">
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<span style="font-size:10.5pt;font-family:-apple-system">From: Nusaybah Alzuman &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Sent:</b> Tuesday, June 7, 2022 11:21 AM<br>
<b>To:</b> Citymall Shifa &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Cc:</b> Escalations Dxbteam &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Qazi Mohammed &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Vickum Dissanayake &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;;
 Centrepoint &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> RE: [#4204511] - </span><span lang="AR-SA" dir="RTL" style="font-size:10.5pt">استرجاع مبلغ
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Hi <a id="OWAAME8A299E450B04E4A8507269E8F06CE2C" href="mailto:[email-masked]" rel="noreferrer">
<span style='font-family:"Calibri",sans-serif;text-decoration:none'>@Citymall Shifa</span></a>,</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Order received on 25 March 2022 in Sahla, but customer confirmed not receiving the order.</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Please check the order physically in your store or not.</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Order number: 6129047941</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Note: order should not be updated until customer picked up.</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Thanks
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<b><span style="font-size:10.5pt;font-family:-apple-system">From:</span></b><span style="font-size:10.5pt;font-family:-apple-system"> Centrepoint &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;
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<b>Sent:</b> Tuesday, June 7, 2022 11:09 AM<br>
<b>To:</b> Qazi Mohammed &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Nusaybah Alzuman &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Cc:</b> Escalations Dxbteam &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> Fwd: [#4204511] - </span><span lang="AR-SA" dir="RTL" style="font-size:10.5pt">استرجاع مبلغ
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<b><i><span style="font-size:13.5pt;font-family:-apple-system;color:indianred">CAUTION: External email sender. Use care when clicking on links or opening attachments!
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Hi Team,</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Problem Statement: Need POC</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Order Date : 06/03/2022</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Order ID: 6129047941 </span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Tracking ID: 612904794123999991</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Store Code: Splash21064</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Assistance Required: Need Urgent POC</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Issue Description: The customer has contact us informing that he has not received the order, Kindly check and share with us the POC and customer ID.</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Regards,</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Support Team</span></div>
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<span lang="AR-SA" dir="RTL" style="font-size:10.5pt">تشغيل الثلاثاء, 7 يونيو في 12:05 م
</span><span dir="LTR"></span><span dir="LTR"></span><span class="xseparator"><span style="font-size:10.5pt;font-family:-apple-system"><span dir="LTR"></span><span dir="LTR"></span>, Centrepoint &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;
</span></span><span class="xseparator"><span lang="AR-SA" dir="RTL" style="font-size:10.5pt">كتب</span></span><span dir="LTR"></span><span dir="LTR"></span><span class="xseparator"><span style="font-size:10.5pt;font-family:-apple-system"><span dir="LTR"></span><span dir="LTR"></span>:
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<div class="MsoNormal" dir="RTL" style="text-align:right;direction:rtl;unicode-bidi:embed">
<span lang="AR-SA" style="font-size:10.5pt">مرحبا هبه، </span><span dir="LTR" style="font-size:10.5pt;font-family:-apple-system"></span>
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<span dir="RTL"></span><span dir="RTL"></span><span lang="AR-SA" dir="RTL" style="font-size:10.5pt"><span dir="RTL"></span><span dir="RTL"></span> </span><span style="font-size:10.5pt"></span>
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<span lang="AR-SA" style="font-size:10.5pt">شكرًا لك على تواصلك معنا ومنحنا الفرصة لخدمتك.
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<span dir="RTL"></span><span dir="RTL"></span><span lang="AR-SA" dir="RTL" style="font-size:10.5pt"><span dir="RTL"></span><span dir="RTL"></span> </span>
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<div class="MsoNormal" dir="RTL" style="text-align:right;direction:rtl;unicode-bidi:embed">
<span lang="AR-SA" style="font-size:10.5pt">نعتذر بصدق عن أي إزعاج ، لقد أرسلنا استفسارك إلى الفريق المعني وسيتواصل معك أحد زملائنا في أسرع وقت ممكن لمساعدتك في حل هذه المشكلة.
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<span dir="RTL"></span><span dir="RTL"></span><span lang="AR-SA" dir="RTL" style="font-size:10.5pt"><span dir="RTL"></span><span dir="RTL"></span> </span>
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<span lang="AR-SA" style="font-size:10.5pt">نطلب منك السماح لنا ببعض الوقت حتى نتمكن من العمل على ذلك والقيام بالمطلوب.
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<span lang="AR-SA" style="font-size:10.5pt">نحن نقدر صبرك. </span><span dir="LTR" style="font-size:10.5pt"></span>
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<span dir="RTL"></span><span dir="RTL"></span><span lang="AR-SA" dir="RTL" style="font-size:10.5pt"><span dir="RTL"></span><span dir="RTL"></span> </span>
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<span lang="AR-SA" style="font-size:10.5pt">أصدقائك ، </span><span dir="LTR" style="font-size:10.5pt"></span>
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<span lang="AR-SA" style="font-size:10.5pt">فريق الدعم </span>
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<span style="font-size:10.5pt;font-family:-apple-system"><br>
</span><span style="font-size:1.0pt;font-family:fdtktid;color:white">4204511:1125156</span><span style="font-size:10.5pt;font-family:-apple-system">
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<span style="font-size:10.5pt;font-family:-apple-system">This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure,
 which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any
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<a href="http://www.landmarkgroup.com" rel="noreferrer">www.landmarkgroup.com</a> </span><span lang="AR-SA" dir="RTL" style="font-size:10.5pt"></span>
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<span style="font-size:10.5pt;font-family:-apple-system"><br>
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This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the
 original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have
 received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any
 delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. <a href="http://www.landmarkgroup.com" rel="noreferrer">www.landmarkgroup.com</a>
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