Subject: Note Added - [#4423649] Returns
From: Max <[email-masked]>
To: [email-masked]
Date: Wed, 08 Jun 2022 06:07:47 +0000

Hi ,    FarEye Support added a note and wants you to have a look.   Ticket URL:  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4423649    Subject:  Returns   Requester: رؤوم    Note Content:   <div style="font-family:trebuchet ms, arial, sans-serif; font-size:13px">
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<div dir="ltr">Dear Sir/Ma'am,</div>
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<div dir="ltr">​As per your concern, we have updated the delivered status for the shared shipment, please refer to request and response body-</div>
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<br><br>REquested body-<br><br><br>{<br>  "customer_shipment_id": "614583122722999991",<br>  "customer_shipment_status": "Delivered",<br>  "customer_shipment_sub_status": "Deliveredtocustomer",<br>  "change_in_customer_shipment_status": "TRUE",<br>  "shipment_direction": "FORWARD",<br>  "event_timestamp": "2022-05-30 00:00:00",<br>  "entry_type": "Hybris",<br>  "order_id": "6145831227",<br>  "chargeable_weight": "1.0",<br>  "scac": "SAU",<br>  "seller_organization_code": "LMG_KSA",<br>  "ship_node": "2299999",<br>  "tracking_id": "CRDSAL0509984222",<br>  "reference_number": "CRDSAL0509984222"<br>}<br>Response body-<br><br>{"httpCode":200,"httpMessage":"OK","moreInformation":{"msgId":"414d5120514d53545241434b30312020f98f9962d2407526"}}</div>
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<div dir="ltr">​As nothing is pending from our end, <span dir="ltr">We would like to inform you that we are proceeding with ticket # 305078 closure. Below is the summary for your reference.</span><br>
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<div><span rel="tempredactor" dir="ltr"><strong>Issue Raised:-</strong> Status update</span></div>
<div><span rel="tempredactor" dir="ltr"><strong>Solution Provided:-</strong> Delivered status has published</span></div>
<div><span rel="tempredactor" dir="ltr"><strong>Root Cause or RCA id:-</strong> NA</span></div>
<div><span rel="tempredactor" dir="ltr"><strong>Is Permanent Solution Required:-</strong> NA</span></div>
<div><span rel="tempredactor" dir="ltr"><strong>Permanent Solution (If Any):-</strong> NA</span></div>
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<span rel="tempredactor" dir="ltr"><strong>JIRA ID:-</strong> NA</span><br>
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<span rel="tempredactor" style='font-family: "trebuchet ms", arial, sans-serif; font-size: 13px'>After closing the ticket we are collecting feedback on how we performed in our last engagement so we can provide you an even better experience.</span><br>
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<div><span rel="tempredactor">Please provide your valuable feedback.</span></div>
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<div><span style="box-sizing: border-box; word-break: break-word; overflow-wrap: break-word; font-size: 13px"><span style="font-weight: 700"><span style="box-sizing: border-box; color: rgb(0, 0, 0)">Thanks and Regards,</span></span></span></div>
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<font color="#000000"><strong>Akshita Bisht</strong></font><br style="box-sizing: border-box"><span style="box-sizing: border-box; word-break: break-word; overflow-wrap: break-word; font-size: 12.8px"><span style="font-weight: 700"><span style="box-sizing: border-box"><span style="box-sizing: border-box; word-break: break-word; overflow-wrap: break-word; color: rgb(0, 0, 0)">Technical Engineer</span></span> | <span style="box-sizing: border-box; color: rgb(0, 0, 0)">FarEye</span></span></span>
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                          <blockquote class="freshdesk_quote">
                            On
                            Wed, 8 Jun at  8:36 AM
                            <span class="separator">,  FarEye Support &lt;[email-masked]&gt;  wrote:
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<div dir="ltr">Dear Vishwajeet,</div>
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<div dir="ltr">Greetings!!</div>
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<div><span rel="tempredactor" dir="ltr">Please reply if you have any query or confusion. If not we would request you to allow us for the case closure. Should we not hear from you in next business day we will proceed with the ticket closure.</span></div>
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<span style='font-family: "trebuchet ms", arial, sans-serif, "trebuchet ms", arial, sans-serif'>To view the status of the ticket, please login to </span><a href="https://support.getfareye.com/" style='font-family: "trebuchet ms", arial, sans-serif, "trebuchet ms", arial, sans-serif; background-color: rgb(255, 255, 255)' target="_blank" rel="noreferrer">FarEye Support</a><span style='font-family: "trebuchet ms", arial, sans-serif, "trebuchet ms", arial, sans-serif'> Portal</span><span style='font-family: "trebuchet ms", arial, sans-serif, "trebuchet ms", arial, sans-serif'> and visit <a href="https://support.getfareye.com/helpdesk/tickets/305078" rel="noreferrer">https://support.getfareye.com/helpdesk/tickets/305078</a></span>
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<div>Thanks and Regards,</div>
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<div> Abhishek Kumar<span style="font-family: tahoma, sans-serif">, Technical Engineer</span>
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<div class="freshdesk_quote">
                          <blockquote class="freshdesk_quote">
                            On
                            Sun, 5 Jun at  5:22 PM
                            <span class="separator">,  FarEye Support &lt;[email-masked]&gt;  wrote:
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<div dir="ltr">Dear Vishwajeet,</div>
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<div dir="ltr">Kindly look into previous mail.</div>
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<div><span style="font-size: 13px; background-color: rgb(250, 250, 250)"><strong>Thanks and Regards,</strong></span></div>
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<strong>Pushpa Priyadarshee</strong><br><span style="font-size: 12.8px"><strong>Technical Engineer | FarEye</strong></span>
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<div class="freshdesk_quote">
                          <blockquote class="freshdesk_quote">
                            On
                            Sun, 5 Jun at  5:14 PM
                            <span class="separator">,  Max &lt;[email-masked]&gt;  wrote:
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<div dir="ltr">Hi Team,<br><br>Problem Statement: status need Update</div>
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<strong>reminder</strong><br><br>Order Date : May 26, 2022<br>Order ID: 6145831227<br>Tracking ID: CRDSAL0509984222<br><br>Assistance Required: please update the status of the order since the order already delivered to customer . <br> <br>Issue Description: Status need to be Updated<br> <br>Regards,<br>CS Team Abdulrahman Alqumea</div>
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                          <blockquote class="freshdesk_quote">
                            On
                            Sun, 5 Jun at  3:43 PM
                            <span class="separator">,  Max &lt;[email-masked]&gt;  wrote:
                            <div style="font-family:-apple-system, BlinkMacSystemFont, Segoe UI, Roboto, Helvetica Neue, Arial, sans-serif; font-size:14px"><div dir="ltr"><div dir="rtl">مرحبا رؤوم,<br><br>شكرا لتواصلك معنا.<br><br>تقبلي كامل اعتذارنا على الازعاج الذي تسببنا به.<br><br>يتم العمل على قضيتك من قبل فريقنا التقني في الوقت الحالي ، نرجو من حضرتك منحنا المزيد من الوقت.<br><br>شكرا لتسوقكم وتعاونكم معنا. ونتطلع لخدمتكم لاحقاً.<br><br>لا تتردد في التواصل معنا في حال وجود أي إستفسارات أخرى.<br><br>أصدقائك.<br>فريق الدعم,</div></div></div>
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