Subject: Note Added - [#4448076] update order status
From: Landmark Group <[email-masked]>
To: [email-masked]
Date: Mon, 06 Jun 2022 08:47:55 +0000

Hi ,    FarEye Support added a note and wants you to have a look.   Ticket URL:  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4448076    Subject:  update order status   Requester: Tktktok    Note Content:   <div style="font-family:trebuchet ms, arial, sans-serif; font-size:13px">
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<div dir="ltr">Dear Reenad,</div>
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<div dir="ltr">As per your request we have published Delivered status for the shared order. Below is a screenshot for your reference.</div>
<div><img src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjQxMTczMTUyODEsImRvbWFpbiI6ImZhcmV5ZS5mcmVzaGRlc2suY29tIiwiYWNjb3VudF9pZCI6MjExODU3fQ.RWq6TeZoAef1FD3-meMhBH6RzJVul2axcmCz4XGDbuA" style="width: auto" class="fr-fic fr-fil fr-dib" data-id="24117315281"></div>
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<div style="line-height: normal">We would like to inform you that we are proceeding with ticket # 306363 closure. Below is the summary for your reference.</div>
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<div><span rel="tempredactor" dir="ltr"><strong>Issue Raised:-</strong>  order status update</span></div>
<div><span rel="tempredactor" dir="ltr"><strong>Solution Provided:-</strong>  published delivered status for the order</span></div>
<div><span rel="tempredactor" dir="ltr"><strong>Root Cause or RCA id:-</strong> NA</span></div>
<div><span rel="tempredactor" dir="ltr"><strong>Is Permanent Solution Required:-</strong> NA</span></div>
<div><span rel="tempredactor" dir="ltr"><strong>Permanent Solution (If Any):-</strong> NA</span></div>
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<span rel="tempredactor" dir="ltr"><strong>JIRA ID:-</strong> NA</span><br>
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<div><span rel="tempredactor"><br></span></div>
<div><span rel="tempredactor">Should you need any further information, please do not hesitate to contact us on [email-masked] or +91-70-6595-6595.</span></div>
<div><span rel="tempredactor"><br></span></div>
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<span rel="tempredactor" dir="ltr">After closing the ticket we are collecting feedback on how we performed in our last engagement so we can provide you an even better experience. </span><span rel="tempredactor">Please provide your valuable feedback.</span>
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<span rel="tempredactor" dir="ltr">​</span><br>
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<div><span dir="ltr" style='font-family: "trebuchet ms", arial, sans-serif, "trebuchet ms", arial, sans-serif'><span style="background-color: initial; font-family: inherit; font-size: inherit">An incident can be reopened only within 48 hours from the time an Incident is marked as Resolved by simply replying to the Incident. Else, the incident will be permanently closed. Permanently closed incident cannot be reopened and customer should create a new Incident, by composing and sending a new email (not on the previous email trail) to our support email ID referring to the ID of the old Incident.</span></span></div>
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<span style='font-family: "trebuchet ms", arial, sans-serif, "trebuchet ms", arial, sans-serif'>To view the status of the ticket, please login to </span><a href="https://support.getfareye.com/" style='font-family: "trebuchet ms", arial, sans-serif, "trebuchet ms", arial, sans-serif; background-color: rgb(255, 255, 255)' target="_blank" rel="noreferrer">FarEye Support</a><span style='font-family: "trebuchet ms", arial, sans-serif, "trebuchet ms", arial, sans-serif'> Portal</span><span style='font-family: "trebuchet ms", arial, sans-serif, "trebuchet ms", arial, sans-serif'> and visit <a href="https://support.getfareye.com/helpdesk/tickets/306363" rel="noreferrer">https://support.getfareye.com/helpdesk/tickets/306363</a></span>
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<div><span style="box-sizing: border-box; word-break: break-word; overflow-wrap: break-word; font-size: 13px"><span style="font-weight: 700"><span style="box-sizing: border-box; color: rgb(0, 0, 0)">Thanks and Regards,</span></span></span></div>
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<font color="#000000"><strong>Vaibhav Thathola</strong></font><br style="box-sizing: border-box"><span style="box-sizing: border-box; word-break: break-word; overflow-wrap: break-word; font-size: 12.8px"><span style="font-weight: 700"><span style="box-sizing: border-box"><span style="box-sizing: border-box; word-break: break-word; overflow-wrap: break-word; color: rgb(0, 0, 0)">Technical Engineer</span></span> | <span style="box-sizing: border-box; color: rgb(0, 0, 0)">FarEye</span></span></span>
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<span style="font-weight: 700; font-size: 12.8px; color: rgb(0, 0, 0)"><span style="box-sizing: border-box">Call: </span><span style='box-sizing: border-box; font-size: 13px; font-family: "trebuchet ms", arial, sans-serif; background-color: rgb(250, 250, 250); color: rgb(34, 34, 34)'>+91 70-6595-6595 </span></span><span style="font-weight: 700; font-size: 12.8px; color: rgb(0, 0, 0)"><span style="box-sizing: border-box"> || <a href="http://www.getfareye.com/" rel="noreferrer" style="color: rgb(17, 85, 204)" target="_blank">www.getfareye.com</a></span></span><div style="box-sizing: border-box; word-break: break-word; font-size: small"><div style="box-sizing: border-box; word-break: break-word"><div>
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                            On
                            Mon, 6 Jun at  1:24 PM
                            <span class="separator">,  Landmark Group &lt;[email-masked]&gt;  wrote:
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<div dir="ltr">Hi team,</div>
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<div dir="ltr"><strong>Reminder</strong></div>
<div dir="ltr">Problem Statement: update order status <br><br>Order Date : May 27, 2022<br>Order ID: 6146003588<br>Tracking ID: CRDSAL0511975622<br><br>Assistance Required: Mark the order as delivred.<br>the customer has comfirmed to us that he/ she recieved the order.kindly update the order status, So the customer will be able to create return request and follow up for the same.<br><br>Regards,<br>Reenad</div>
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                            On
                            Sat, 4 Jun at  2:45 PM
                            <span class="separator">,  Landmark Group &lt;[email-masked]&gt;  wrote:
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<div dir="ltr"><div>Please take a look at ticket <a href="https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4448076" rel="noreferrer">#4448076</a> raised by Tktktok ([email-masked]).</div></div>
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<div dir="ltr">Hi team,</div>
<div dir="ltr"><br></div>
<div dir="ltr">Problem Statement: update order status <br><br>Order Date : May 27, 2022<br>Order ID: 6146003588<br>Tracking ID: CRDSAL0511975622<br><br>Assistance Required: Mark the order as delivred.<br>the customer has comfirmed to us that he/ she recieved the order.kindly update the order status, So the customer will be able to create return request and follow up for the same.<br><br>Regards,</div>
<div dir="ltr">Reenad</div>
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                          <blockquote class="freshdesk_quote">
                            On
                            Sat, 4 Jun at  2:13 PM
                            <span class="separator">,  Tktktok &lt;[email-masked]&gt;  wrote:
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<div style="padding:0 5px 0 0;font-size:12px; color: #6f7071;margin-left: 33px">مرحبا معاك نجوى</div>
<div></div>        <img src="https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/%D9%85.png" width="30px" height="30px" style="width: 30px;height: 30px;border-radius: 50% 6px 50% 50%;float:left;margin-right: 3px">        <div style="border-radius: 4px 20px 20px;background: #a8ddfd;max-width: 320px;padding: 12px;float: left">
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<b>Bot: </b> مرحبًا ، بك في !<br><b>Bot: </b> يرجى إدخال اسمك<br><b>Customer: </b> مرحبا معاك نجوى<br><b>Bot: </b> مرحبًا ، ماذا تحتاج للمساعدة؟<br><b>Customer: </b> عملية الإرجاع<br><b>Bot: </b> يرجى اختيار موقعك<br><b>Customer: </b> المملكة العربية السعودية<br><b>Bot: </b> </div>
<div>هل تريد أن ترجع منتجًا؟ يمكنك فعل ذلك عبر 2 خطوات سهلة.</div>
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<br>طلب إرجاع المنتج أونلاين من حسابك.<br>أرسل بريدًا إلكترونيًا إلى مركز خدمة العملاء للعودة على [email-masked]</div>
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<br>لمزيد من التفاصيل يرجى قراءة <a target="" rel="noreferrer">عملية الإرجاع</a> في مركز المساعدة.</div>
<br><b>Bot: </b> هل تمكنت من حل الاستعلام الخاص بك<br><b>Customer: </b> لا<br><b>Bot: </b> هل ما زلت تريد التحدث إلى موظف الخدمة؟<br><b>Customer: </b> Yes<br><b>Bot: </b> رجاءا أدخل بريدك الإلكتروني<br><b>Customer: </b> [email-masked]<br><b>Bot: </b> الرجاء إدخال رقمك<br><b>Customer: </b> 0561103629<br><div></div>
</div>        <div style="color: #999999; font-size: 11px; clear: left;margin-left: 33px">02:01 PM, 04th Jun</div>    </td>
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<div style="font-size: 12px;font-weight: 500;float: right; color: #6f7071; margin-right: 30px">Reenad</div>        <img src="https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/R.png" width="30px" height="30px" style="width: 30px;height: 30px;border-radius: 6px 50% 50% 50%;margin-left:5px;float:right;clear:right">        <div style="float: right;border-radius: 20px 4px 20px 20px;background-color: #ffffff;max-width: 320px;padding: 12px"><div>السلام عليكم نجوى،شكرًا على تواصلك معنا و منحنا الفرصة لخدمتك, معك ريناد. كيف يمكنني مساعدتك ؟</div></div>        <div style="color: #999999;font-size: 11px;clear: right">02:02 PM, 04th Jun</div>
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<tr style="border: none">  <td style="padding: 10px 20px;font-size: 13.6px;color: #3f3f46">        <div style="float:right">
<div style="font-size: 12px;font-weight: 500;float: right; color: #6f7071; margin-right: 30px">Reenad</div>        <img src="https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/R.png" width="30px" height="30px" style="width: 30px;height: 30px;border-radius: 6px 50% 50% 50%;margin-left:5px;float:right;clear:right">        <div style="float: right;border-radius: 20px 4px 20px 20px;background-color: #ffffff;max-width: 320px;padding: 12px"><div>هل بإمكانك تزويدي برقم طلبك حتى أستطيع مساعدتكم على أكمل وجه </div></div>        <div style="color: #999999;font-size: 11px;clear: right">02:02 PM, 04th Jun</div>
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<div style="padding:0 5px 0 0;font-size:12px; color: #6f7071;margin-left: 33px">مرحبا معاك نجوى</div>
<div></div>        <img src="https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/%D9%85.png" width="30px" height="30px" style="width: 30px;height: 30px;border-radius: 50% 6px 50% 50%;float:left;margin-right: 3px">        <div style="border-radius: 4px 20px 20px;background: #a8ddfd;max-width: 320px;padding: 12px;float: left"><img src="https://fc-use1-00-pics-bkt-00.s3.amazonaws.com/715b90e586652540145482edfaabb181b12f7813396d0aabfb08f59bbcff8376/f_marketingpicFull/u_5813abb6edadf0607ac0194f6b90473ed969ea67b177f7e59a3fb7d917864075/img_i6lot86alm_2f222b35080503eb768b76d2b4ff135571e82cb9218efc8a7206e069b5cbb918.png"></div>        <div style="color: #999999; font-size: 11px; clear: left;margin-left: 33px">02:02 PM, 04th Jun</div>    </td>
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<div style="padding:0 5px 0 0;font-size:12px; color: #6f7071;margin-left: 33px">مرحبا معاك نجوى</div>
<div></div>        <img src="https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/%D9%85.png" width="30px" height="30px" style="width: 30px;height: 30px;border-radius: 50% 6px 50% 50%;float:left;margin-right: 3px">        <div style="border-radius: 4px 20px 20px;background: #a8ddfd;max-width: 320px;padding: 12px;float: left"><div>6146093588</div></div>        <div style="color: #999999; font-size: 11px; clear: left;margin-left: 33px">02:03 PM, 04th Jun</div>    </td>
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<div style="padding:0 5px 0 0;font-size:12px; color: #6f7071;margin-left: 33px">مرحبا معاك نجوى</div>
<div></div>        <img src="https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/%D9%85.png" width="30px" height="30px" style="width: 30px;height: 30px;border-radius: 50% 6px 50% 50%;float:left;margin-right: 3px">        <div style="border-radius: 4px 20px 20px;background: #a8ddfd;max-width: 320px;padding: 12px;float: left"><div>انا استلمت المنتجات لكن ممكن تسوو تحديث عشان اسوي طلب استرجاع</div></div>        <div style="color: #999999; font-size: 11px; clear: left;margin-left: 33px">02:04 PM, 04th Jun</div>    </td>
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<div style="font-size: 12px;font-weight: 500;float: right; color: #6f7071; margin-right: 30px">Reenad</div>        <img src="https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/R.png" width="30px" height="30px" style="width: 30px;height: 30px;border-radius: 6px 50% 50% 50%;margin-left:5px;float:right;clear:right">        <div style="float: right;border-radius: 20px 4px 20px 20px;background-color: #ffffff;max-width: 320px;padding: 12px"><div>دقيقة من فضلك ليتم التحقق<br>إبقى معنا</div></div>        <div style="color: #999999;font-size: 11px;clear: right">02:06 PM, 04th Jun</div>
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<div style="font-size: 12px;font-weight: 500;float: right; color: #6f7071; margin-right: 30px">Reenad</div>        <img src="https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/R.png" width="30px" height="30px" style="width: 30px;height: 30px;border-radius: 6px 50% 50% 50%;margin-left:5px;float:right;clear:right">        <div style="float: right;border-radius: 20px 4px 20px 20px;background-color: #ffffff;max-width: 320px;padding: 12px"><div>زوديني برقم الطلب الصحيح من فضلك</div></div>        <div style="color: #999999;font-size: 11px;clear: right">02:06 PM, 04th Jun</div>
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<div style="padding:0 5px 0 0;font-size:12px; color: #6f7071;margin-left: 33px">مرحبا معاك نجوى</div>
<div></div>        <img src="https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/%D9%85.png" width="30px" height="30px" style="width: 30px;height: 30px;border-radius: 50% 6px 50% 50%;float:left;margin-right: 3px">        <div style="border-radius: 4px 20px 20px;background: #a8ddfd;max-width: 320px;padding: 12px;float: left"><div>61460093588</div></div>        <div style="color: #999999; font-size: 11px; clear: left;margin-left: 33px">02:07 PM, 04th Jun</div>    </td>
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<div style="padding:0 5px 0 0;font-size:12px; color: #6f7071;margin-left: 33px">مرحبا معاك نجوى</div>
<div></div>        <img src="https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/%D9%85.png" width="30px" height="30px" style="width: 30px;height: 30px;border-radius: 50% 6px 50% 50%;float:left;margin-right: 3px">        <div style="border-radius: 4px 20px 20px;background: #a8ddfd;max-width: 320px;padding: 12px;float: left"><div>6146003588</div></div>        <div style="color: #999999; font-size: 11px; clear: left;margin-left: 33px">02:07 PM, 04th Jun</div>    </td>
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<div style="font-size: 12px;font-weight: 500;float: right; color: #6f7071; margin-right: 30px">Reenad</div>        <img src="https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/R.png" width="30px" height="30px" style="width: 30px;height: 30px;border-radius: 6px 50% 50% 50%;margin-left:5px;float:right;clear:right">        <div style="float: right;border-radius: 20px 4px 20px 20px;background-color: #ffffff;max-width: 320px;padding: 12px"><div>دقيقة من فضلك ليتم التحقق<br>إبقى معنا</div></div>        <div style="color: #999999;font-size: 11px;clear: right">02:09 PM, 04th Jun</div>
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<div style="font-size: 12px;font-weight: 500;float: right; color: #6f7071; margin-right: 30px">Reenad</div>        <img src="https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/R.png" width="30px" height="30px" style="width: 30px;height: 30px;border-radius: 6px 50% 50% 50%;margin-left:5px;float:right;clear:right">        <div style="float: right;border-radius: 20px 4px 20px 20px;background-color: #ffffff;max-width: 320px;padding: 12px"><div>سيتم رفع الطلب ليتم تحديث حالته ويمكنك الارجاع</div></div>        <div style="color: #999999;font-size: 11px;clear: right">02:09 PM, 04th Jun</div>
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<div style="font-size: 12px;font-weight: 500;float: right; color: #6f7071; margin-right: 30px">Reenad</div>        <img src="https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/R.png" width="30px" height="30px" style="width: 30px;height: 30px;border-radius: 6px 50% 50% 50%;margin-left:5px;float:right;clear:right">        <div style="float: right;border-radius: 20px 4px 20px 20px;background-color: #ffffff;max-width: 320px;padding: 12px"><div>هل هناك شيء اخر يمكنني مساعدتكم به اليوم ؟ </div></div>        <div style="color: #999999;font-size: 11px;clear: right">02:09 PM, 04th Jun</div>
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<div style="padding:0 5px 0 0;font-size:12px; color: #6f7071;margin-left: 33px">مرحبا معاك نجوى</div>
<div></div>        <img src="https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/%D9%85.png" width="30px" height="30px" style="width: 30px;height: 30px;border-radius: 50% 6px 50% 50%;float:left;margin-right: 3px">        <div style="border-radius: 4px 20px 20px;background: #a8ddfd;max-width: 320px;padding: 12px;float: left"><div>شكراً</div></div>        <div style="color: #999999; font-size: 11px; clear: left;margin-left: 33px">02:10 PM, 04th Jun</div>    </td>
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<div style="font-size: 12px;font-weight: 500;float: right; color: #6f7071; margin-right: 30px">Reenad</div>        <img src="https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/R.png" width="30px" height="30px" style="width: 30px;height: 30px;border-radius: 6px 50% 50% 50%;margin-left:5px;float:right;clear:right">        <div style="float: right;border-radius: 20px 4px 20px 20px;background-color: #ffffff;max-width: 320px;padding: 12px"><div>كان من دواعي سروري مساعدتكم. </div></div>        <div style="color: #999999;font-size: 11px;clear: right">02:12 PM, 04th Jun</div>
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<tr><td style="text-align: center"><span style="font-size: 13px; color: #999">View conversation in <a href="https://web.freshchat.com/a/224106425474082/inbox/open/0/conversation/620878564625447" style="font-weight: 500; color: #999; text-decoration: none" rel="noreferrer">Freshchat</a></span></td></tr>      </tbody>
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