Subject: Note Added - [#4439605] Re: How easy was our returns process?
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Fri, 03 Jun 2022 05:51:26 +0000

Hi ,    FarEye Support added a note and wants you to have a look.   Ticket URL:  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4439605    Subject:  Re: How easy was our returns process?   Requester: noor    Note Content:   <div style="font-family:trebuchet ms, arial, sans-serif; font-size:13px">
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<div style='box-sizing: border-box; word-break: break-word; overflow-wrap: break-word; color: rgb(24, 50, 71); font-family: "trebuchet ms", arial, sans-serif; font-size: 13px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px;  text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial'><br style="box-sizing: border-box"></div>
<div dir="ltr" style='box-sizing: border-box; word-break: break-word; overflow-wrap: break-word; color: rgb(24, 50, 71); font-family: "trebuchet ms", arial, sans-serif; font-size: 13px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px;  text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial'>Kindly provide approval so we can procced further.</div>
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<span style='font-family: "trebuchet ms", arial, sans-serif, "trebuchet ms", arial, sans-serif'>To view the status of the ticket, please login to </span><a href="https://support.getfareye.com/" style='font-family: "trebuchet ms", arial, sans-serif, "trebuchet ms", arial, sans-serif; background-color: rgb(255, 255, 255)' target="_blank" rel="noreferrer">FarEye Support</a><span style='font-family: "trebuchet ms", arial, sans-serif, "trebuchet ms", arial, sans-serif'> Portal</span><span style='font-family: "trebuchet ms", arial, sans-serif, "trebuchet ms", arial, sans-serif'> and visit <a href="https://support.getfareye.com/helpdesk/tickets/306015" rel="noreferrer">https://support.getfareye.com/helpdesk/tickets/306015</a></span>
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<div><span style="box-sizing: border-box; word-break: break-word; overflow-wrap: break-word; font-size: 13px"><span style="font-weight: 700"><span style="box-sizing: border-box; color: rgb(0, 0, 0)">Thanks and Regards,</span></span></span></div>
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<font color="#000000"><strong>Akshita Bisht</strong></font><br style="box-sizing: border-box"><span style="box-sizing: border-box; word-break: break-word; overflow-wrap: break-word; font-size: 12.8px"><span style="font-weight: 700"><span style="box-sizing: border-box"><span style="box-sizing: border-box; word-break: break-word; overflow-wrap: break-word; color: rgb(0, 0, 0)">Technical Engineer</span></span> | <span style="box-sizing: border-box; color: rgb(0, 0, 0)">FarEye</span></span></span>
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<span style="font-weight: 700; font-size: 12.8px; color: rgb(0, 0, 0)"><span style="box-sizing: border-box">Call: </span><span style='box-sizing: border-box; font-size: 13px; font-family: "trebuchet ms", arial, sans-serif; background-color: rgb(250, 250, 250); color: rgb(34, 34, 34)'>+91 70-6595-6595 </span></span><span style="font-weight: 700; font-size: 12.8px; color: rgb(0, 0, 0)"><span style="box-sizing: border-box"> || <a href="http://www.getfareye.com/" rel="noreferrer" style="color: rgb(17, 85, 204)" target="_blank">www.getfareye.com</a></span></span><div style="box-sizing: border-box; word-break: break-word; font-size: small">
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                            On
                            Fri, 3 Jun at 11:10 AM
                            <span class="separator">,  FarEye Support &lt;[email-masked]&gt;  wrote:
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<div dir="ltr">Dear Sir/Ma'am,</div>
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<div style='box-sizing: border-box; word-break: break-word; overflow-wrap: break-word; color: rgb(24, 50, 71); font-family: "trebuchet ms", arial, sans-serif; font-size: 13px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px;  text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial'>Greetings from FarEye!</div>
<div style='box-sizing: border-box; word-break: break-word; overflow-wrap: break-word; color: rgb(24, 50, 71); font-family: "trebuchet ms", arial, sans-serif; font-size: 13px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px;  text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial'><br style="box-sizing: border-box"></div>
<div dir="ltr" style='box-sizing: border-box; word-break: break-word; overflow-wrap: break-word; color: rgb(24, 50, 71); font-family: "trebuchet ms", arial, sans-serif; font-size: 13px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px;  text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial'>We would like to inform you that we have received your concern regarding status update and we are working on the same. We will get back to you as soon as we have an update or need any details to proceed further.</div>
<div style='box-sizing: border-box; word-break: break-word; overflow-wrap: break-word; color: rgb(24, 50, 71); font-family: "trebuchet ms", arial, sans-serif; font-size: 13px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px;  text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial'><br style="box-sizing: border-box"></div>
<div style='box-sizing: border-box; word-break: break-word; overflow-wrap: break-word; color: rgb(24, 50, 71); font-family: "trebuchet ms", arial, sans-serif; font-size: 13px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px;  text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial'>We are happy to help!</div>
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<span style='font-family: "trebuchet ms", arial, sans-serif, "trebuchet ms", arial, sans-serif'>To view the status of the ticket, please login to </span><a href="https://support.getfareye.com/" style='font-family: "trebuchet ms", arial, sans-serif, "trebuchet ms", arial, sans-serif; background-color: rgb(255, 255, 255)' target="_blank" rel="noreferrer">FarEye Support</a><span style='font-family: "trebuchet ms", arial, sans-serif, "trebuchet ms", arial, sans-serif'> Portal</span><span style='font-family: "trebuchet ms", arial, sans-serif, "trebuchet ms", arial, sans-serif'> and visit <a href="https://support.getfareye.com/helpdesk/tickets/306015" rel="noreferrer">https://support.getfareye.com/helpdesk/tickets/306015</a></span>
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<div><span style="box-sizing: border-box; word-break: break-word; overflow-wrap: break-word; font-size: 13px"><span style="font-weight: 700"><span style="box-sizing: border-box; color: rgb(0, 0, 0)">Thanks and Regards,</span></span></span></div>
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<font color="#000000"><strong>Akshita Bisht</strong></font><br style="box-sizing: border-box"><span style="box-sizing: border-box; word-break: break-word; overflow-wrap: break-word; font-size: 12.8px"><span style="font-weight: 700"><span style="box-sizing: border-box"><span style="box-sizing: border-box; word-break: break-word; overflow-wrap: break-word; color: rgb(0, 0, 0)">Technical Engineer</span></span> | <span style="box-sizing: border-box; color: rgb(0, 0, 0)">FarEye</span></span></span>
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<span style="font-weight: 700; font-size: 12.8px; color: rgb(0, 0, 0)"><span style="box-sizing: border-box">Call: </span><span style='box-sizing: border-box; font-size: 13px; font-family: "trebuchet ms", arial, sans-serif; background-color: rgb(250, 250, 250); color: rgb(34, 34, 34)'>+91 70-6595-6595 </span></span><span style="font-weight: 700; font-size: 12.8px; color: rgb(0, 0, 0)"><span style="box-sizing: border-box"> || <a href="http://www.getfareye.com/" rel="noreferrer" style="color: rgb(17, 85, 204)" target="_blank">www.getfareye.com</a></span></span><div style="box-sizing: border-box; word-break: break-word; font-size: small">
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                          <blockquote class="freshdesk_quote">
                            On
                            Fri, 3 Jun at 10:37 AM
                            <span class="separator">,  Centrepoint &lt;[email-masked]&gt;  wrote:
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<div dir="ltr"><div dir="ltr">Please take a look at ticket <a href="https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4439605" rel="noreferrer">#4439605</a> </div></div>
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<div dir="ltr">Hi team,</div>
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<div dir="ltr">Problem Statement: update order status <br> <br>Order Date : May 28, 2022<br>Order ID: 6146352937<br>Tracking ID: CRDSAL0512173422<br><br>Assistance Required: Mark the order as delivred.<br>the customer has comfirmed to us that he/ she recieved the order.kindly update the order status, So the customer will be able to create return request and follow up for the same.<br><br>Regards,<br>​Reenad</div>
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                            On
                            Thu, 2 Jun at  2:49 PM
                            <span class="separator">,  noor &lt;[email-masked]&gt;  wrote:
                            <div dir="auto">Dear center point team, <div dir="auto"><br></div>
<div dir="auto">This is my order I already received 2 days ago but still showing processing kindly update in your records as received,  then I will request to return/ exchange my two product because its not same as my order item.</div>
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<div dir="auto">Regards </div>
<div dir="auto">Mohammad noor</div>
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<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>On Thu, 2 Jun 2022, 13:13 Centrepoint, &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:<br>

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									We would love your feedback
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									Hi  Mohammad Noor, please let us how the returns process was, so we can improve your experience.  
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									Please rate the returns process at CentrepointStores.com 
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									   											<a href="https://www.centrepointstores.com/sa/en/nps/captureRating?npsRating=0&amp;encdata=O6wLwJ3BaNNeM0%2FSY23X6bUMhF1m7ILJcIr9HsGR%2Bp8%3D&amp;type=RETURN&amp;utm_source=hybris&amp;utm_medium=email&amp;utm_campaign=net_promoter_score_SA_en" style="border:1px solid rgba(0,0,0,0.4);background:#ffffff;width:40px;height:40px;line-height:40px;color:#000;font-size:14px;margin-right:10px;float:left;text-decoration:none;border-radius:2px" target="_blank" rel="noreferrer">0</a><a rel="noreferrer"></a>
									   											<a href="https://www.centrepointstores.com/sa/en/nps/captureRating?npsRating=1&amp;encdata=O6wLwJ3BaNNeM0%2FSY23X6bUMhF1m7ILJcIr9HsGR%2Bp8%3D&amp;type=RETURN&amp;utm_source=hybris&amp;utm_medium=email&amp;utm_campaign=net_promoter_score_SA_en" style="border:1px solid rgba(0,0,0,0.4);background:#ffffff;width:40px;height:40px;line-height:40px;color:#000;font-size:14px;margin-right:10px;float:left;text-decoration:none;border-radius:2px" target="_blank" rel="noreferrer">1</a><a rel="noreferrer"></a>
									   											<a href="https://www.centrepointstores.com/sa/en/nps/captureRating?npsRating=2&amp;encdata=O6wLwJ3BaNNeM0%2FSY23X6bUMhF1m7ILJcIr9HsGR%2Bp8%3D&amp;type=RETURN&amp;utm_source=hybris&amp;utm_medium=email&amp;utm_campaign=net_promoter_score_SA_en" style="border:1px solid rgba(0,0,0,0.4);background:#ffffff;width:40px;height:40px;line-height:40px;color:#000;font-size:14px;margin-right:10px;float:left;text-decoration:none;border-radius:2px" target="_blank" rel="noreferrer">2</a><a rel="noreferrer"></a>
									   											<a href="https://www.centrepointstores.com/sa/en/nps/captureRating?npsRating=3&amp;encdata=O6wLwJ3BaNNeM0%2FSY23X6bUMhF1m7ILJcIr9HsGR%2Bp8%3D&amp;type=RETURN&amp;utm_source=hybris&amp;utm_medium=email&amp;utm_campaign=net_promoter_score_SA_en" style="border:1px solid rgba(0,0,0,0.4);background:#ffffff;width:40px;height:40px;line-height:40px;color:#000;font-size:14px;margin-right:10px;float:left;text-decoration:none;border-radius:2px" target="_blank" rel="noreferrer">3</a><a rel="noreferrer"></a>
									   											<a href="https://www.centrepointstores.com/sa/en/nps/captureRating?npsRating=4&amp;encdata=O6wLwJ3BaNNeM0%2FSY23X6bUMhF1m7ILJcIr9HsGR%2Bp8%3D&amp;type=RETURN&amp;utm_source=hybris&amp;utm_medium=email&amp;utm_campaign=net_promoter_score_SA_en" style="border:1px solid rgba(0,0,0,0.4);background:#ffffff;width:40px;height:40px;line-height:40px;color:#000;font-size:14px;margin-right:10px;float:left;text-decoration:none;border-radius:2px" target="_blank" rel="noreferrer">4</a><a rel="noreferrer"></a>
									   											<a href="https://www.centrepointstores.com/sa/en/nps/captureRating?npsRating=5&amp;encdata=O6wLwJ3BaNNeM0%2FSY23X6bUMhF1m7ILJcIr9HsGR%2Bp8%3D&amp;type=RETURN&amp;utm_source=hybris&amp;utm_medium=email&amp;utm_campaign=net_promoter_score_SA_en" style="border:1px solid rgba(0,0,0,0.4);background:#ffffff;width:40px;height:40px;line-height:40px;color:#000;font-size:14px;margin-right:10px;float:left;text-decoration:none;border-radius:2px" target="_blank" rel="noreferrer">5</a><a rel="noreferrer"></a>
									   											<a href="https://www.centrepointstores.com/sa/en/nps/captureRating?npsRating=6&amp;encdata=O6wLwJ3BaNNeM0%2FSY23X6bUMhF1m7ILJcIr9HsGR%2Bp8%3D&amp;type=RETURN&amp;utm_source=hybris&amp;utm_medium=email&amp;utm_campaign=net_promoter_score_SA_en" style="border:1px solid rgba(0,0,0,0.4);background:#ffffff;width:40px;height:40px;line-height:40px;color:#000;font-size:14px;margin-right:10px;float:left;text-decoration:none;border-radius:2px" target="_blank" rel="noreferrer">6</a><a rel="noreferrer"></a>
									   											<a href="https://www.centrepointstores.com/sa/en/nps/captureRating?npsRating=7&amp;encdata=O6wLwJ3BaNNeM0%2FSY23X6bUMhF1m7ILJcIr9HsGR%2Bp8%3D&amp;type=RETURN&amp;utm_source=hybris&amp;utm_medium=email&amp;utm_campaign=net_promoter_score_SA_en" style="border:1px solid rgba(0,0,0,0.4);background:#ffffff;width:40px;height:40px;line-height:40px;color:#000;font-size:14px;margin-right:10px;float:left;text-decoration:none;border-radius:2px" target="_blank" rel="noreferrer">7</a><a rel="noreferrer"></a>
									   											<a href="https://www.centrepointstores.com/sa/en/nps/captureRating?npsRating=8&amp;encdata=O6wLwJ3BaNNeM0%2FSY23X6bUMhF1m7ILJcIr9HsGR%2Bp8%3D&amp;type=RETURN&amp;utm_source=hybris&amp;utm_medium=email&amp;utm_campaign=net_promoter_score_SA_en" style="border:1px solid rgba(0,0,0,0.4);background:#ffffff;width:40px;height:40px;line-height:40px;color:#000;font-size:14px;margin-right:10px;float:left;text-decoration:none;border-radius:2px" target="_blank" rel="noreferrer">8</a><a rel="noreferrer"></a>
									   											<a href="https://www.centrepointstores.com/sa/en/nps/captureRating?npsRating=9&amp;encdata=O6wLwJ3BaNNeM0%2FSY23X6bUMhF1m7ILJcIr9HsGR%2Bp8%3D&amp;type=RETURN&amp;utm_source=hybris&amp;utm_medium=email&amp;utm_campaign=net_promoter_score_SA_en" style="border:1px solid rgba(0,0,0,0.4);background:#ffffff;width:40px;height:40px;line-height:40px;color:#000;font-size:14px;margin-right:10px;float:left;text-decoration:none;border-radius:2px" target="_blank" rel="noreferrer">9</a><a rel="noreferrer"></a>
									   											<a href="https://www.centrepointstores.com/sa/en/nps/captureRating?npsRating=10&amp;encdata=O6wLwJ3BaNNeM0%2FSY23X6bUMhF1m7ILJcIr9HsGR%2Bp8%3D&amp;type=RETURN&amp;utm_source=hybris&amp;utm_medium=email&amp;utm_campaign=net_promoter_score_SA_en" style="border:1px solid rgba(0,0,0,0.4);background:#ffffff;width:40px;height:40px;line-height:40px;color:#000;font-size:14px;margin-right:10px;float:left;text-decoration:none;border-radius:2px" target="_blank" rel="noreferrer">10</a><a rel="noreferrer"></a>

									<span style="margin-top:15px;float:left;color:#202020;font-size:16px;font-family:Helvetica,Arial,sans-serif">Extremely Complicated<img src="https://i1.lmsin.net/website_images/ae/nps/smiley-sad.png" style="vertical-align:middle;width:20px;height:20px;margin-left:5px"></span>
									<span style="margin-top:15px;margin-right:25px;float:right;color:#202020;font-size:16px;font-family:Helvetica,Arial,sans-serif">Extremely Easy<img src="https://i1.lmsin.net/website_images/ae/nps/smiley-happy.png" style="vertical-align:middle;width:20px;height:20px;margin-left:5px"></span>
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		<td style="padding:0 0 15px 15px;font-size:15px;font-weight:700;text-align:left;color:#242428"><span class="m_1416042182572461664aligntext">Need help? Get in touch</span></td>
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<strong>Write us an email now</strong>, we'll get back to you as fast as we can.</div>
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										<a href="https://www.facebook.com/CentrepointME" style="border:0;margin:0;padding:0;text-decoration:none" target="_blank" rel="noreferrer">
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<strong>Connect with us</strong> on your favourite social network.</div>
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											<div style="margin:0;padding:0;line-height:20px">Reach out in 140 characters! We are <strong>@centrepointme</strong>.</div>
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<strong>Call us on 800-111-10CP (800-1111027).</strong> <br>7 days a week, 24 hours a day</div>
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							<a href="https://www.centrepointstores.com/sa/en/privacypolicy?utm_source%3Dhybris%26utm_medium%3Demail%26utm_campaign%3Dnet_promoter_score_SA_en" style="text-decoration:none;color:#848483" target="_blank" rel="noreferrer">Privacy Policy</a>  |
						    <a href="https://www.centrepointstores.com/sa/en/termsandconditions?utm_source%3Dhybris%26utm_medium%3Demail%26utm_campaign%3Dnet_promoter_score_SA_en" style="text-decoration:none;color:#848483" target="_blank" rel="noreferrer">Terms &amp; Conditions</a>
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