Subject: Note Added - [#4365972] Conversation with ود المطرفي
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Mon, 30 May 2022 13:06:37 +0000

Hi ,    Harun Rashid added a note and wants you to have a look.   Ticket URL:  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4365972    Subject:  Conversation with ود المطرفي   Requester: ود المطرفي    Note Content:   <div class="WordSection1">
<div class="MsoNormal">Hi <a id="OWAAM0E7A51A3E52A48D0868A5975A7D16E2C" href="mailto:[email-masked]" rel="noreferrer">
<span style='font-family:"Calibri",sans-serif;text-decoration:none'>@Centrepoint</span></a>
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<div class="MsoNormal">Please check the below order current status we has reschedule on tomorrow but customer mind has changed now showing already cancelled the invoice in GDMS.</div>
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<div class="MsoNormal">Regards</div>
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<div>From: Harun Rashid <br>
<b>Sent:</b> Sunday, May 29, 2022 10:35 AM<br>
<b>To:</b> Centrepoint &lt;[email-masked]&gt;; Akshay Berry &lt;[email-masked]&gt;; Shambhu Paswan &lt;[email-masked]&gt;; Bsj Nf &lt;[email-masked]&gt;<br>
<b>Cc:</b> Escalations Dxbteam &lt;[email-masked]&gt;; [email-masked]; BS Cod Jeddah &lt;[email-masked]&gt;; [email-masked]; Ankkur Gupta &lt;[email-masked]&gt;<br>
<b>Subject:</b> RE: [#4365972] - Conversation with ود المطرفي</div>
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<div class="MsoNormal">Hi <a id="OWAAMED055D23FE4C4EB79A003C026596229C" href="mailto:[email-masked]" rel="noreferrer">
<span style='font-family:"Calibri",sans-serif;text-decoration:none'>@Centrepoint</span></a>
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<div class="MsoNormal">Please check the below the below order status already has received customer new contract and reschedule on 31<sup>st</sup>-May-22 at Makkah area. Kindly confirm to the customer.</div>
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<div class="MsoNormal">Regards</div>
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<b>From:</b> Centrepoint &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;
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<b>Sent:</b> Sunday, May 29, 2022 9:46 AM<br>
<b>To:</b> Akshay Berry &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Shambhu Paswan &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Harun Rashid &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;;
 Bsj Nf &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Cc:</b> Escalations Dxbteam &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;;
<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>; BS Cod Jeddah &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;;
<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>; Ankkur Gupta &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> Fwd: [#4365972] - Conversation with ود المطرفي</div>
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<b><i><span style="font-size:13.5pt;color:indianred">CAUTION: External email sender. Use care when clicking on links or opening attachments!
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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>Hi team</span></div>
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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>With reference to Ticket ID  : 4415318</span></div>
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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>The customer asking for his order . Kindly help us to sort this issue.</span></div>
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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>Thank you for your help.</span></div>
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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>Elharith</span></div>
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<span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>On Thu, 26 May at 5:03 PM
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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'><a id="OWAAMD6ED9B6BA3214C26BD10BF1679764AA5" href="mailto:[email-masked]" rel="noreferrer"><span style='font-family:"Calibri",sans-serif;text-decoration:none'>@Shambhu Paswan</span></a>
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<span style='font-family:"Calibri",sans-serif;text-decoration:none'>@Harun Rashid</span></a>,</span></div>
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<span style='font-size:10.0pt;font-family:"Calibri Light",sans-serif;color:#242424;background:white'>Vendor Support &amp; Escalations Specialist</span><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>
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<span style='font-size:10.0pt;font-family:"Calibri Light",sans-serif'>T: +971 4 5172125</span><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'></span>
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<span style='font-size:10.0pt;font-family:"Calibri Light",sans-serif'>Landmark Group HQ, Marina, Dubai, UAE</span><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'></span>
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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>From: Shambhu Paswan &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;
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<b>Sent:</b> Sunday, May 22, 2022 4:32 PM<br>
<b>To:</b> Harun Rashid &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Centrepoint &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Bsj Nf &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Cc:</b> Escalations Dxbteam &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; ccbackoffice &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; BS Cod Jeddah &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;;
 BabyShop Support Team &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Ankkur Gupta &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> RE: [#4365972] - Conversation with ود المطرفي</span></div>
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<b><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>From:</span></b><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'> Harun Rashid &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;
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<b>Sent:</b> Sunday, May 22, 2022 3:23 PM<br>
<b>To:</b> Centrepoint &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Bsj Nf &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Cc:</b> Escalations Dxbteam &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; ccbackoffice &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Shambhu Paswan &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;;
 BS Cod Jeddah &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; BabyShop Support Team &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Ankkur Gupta &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> RE: [#4365972] - Conversation with ود المطرفي</span>
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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>Hi
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<span style='font-family:"Calibri",sans-serif;text-decoration:none'>@Centrepoint</span></a>
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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>Please check the below order status already order scheduled on 12<sup>th</sup>-May-22 but customer not answer our team phone call and today also try to call but same mobile
 off. Kindly send back to the customer correct contact number. Once receive will reschedule the delivery.</span></div>
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<b><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>From:</span></b><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'> Centrepoint &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;
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<b>Sent:</b> Sunday, May 22, 2022 2:38 PM<br>
<b>To:</b> Bsj Nf &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Harun Rashid &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Cc:</b> Escalations Dxbteam &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> Fwd: [#4365972] - Conversation with ود المطرفي</span>
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<b><i><span style='font-size:13.5pt;font-family:"Segoe UI",sans-serif;color:indianred'>CAUTION: External email sender. Use care when clicking on links or opening attachments!
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<span style="font-size:10.5pt;font-family:-apple-system">Please take a look at ticket
<a href="https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4365972" rel="noreferrer">#4365972</a>
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Hi Team,<br>
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Problem Statement – Late Delivery WWD</span><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'></span>
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Order ID - 6142755609<br>
Item ID - 162958845 <br>
Tracking ID: N/A<br>
Order placed on : 10/05/2022<br>
Was expected to be delivered on: May 14, 2022</span><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'></span>
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Assistance Required: Need Urgent Delivery</span><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'></span>
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Issue Description: The order was placed on 10/05/2022 but till now the order has not delivered to the customer so we request you to arrange a delivery on priority basis.<br>
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Regards,<br>
<span style="color:black">The Support Team</span> </span><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'></span>
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<span style="font-size:10.5pt;font-family:-apple-system">On Fri, 20 May at 9:52 AM
<span class="separator">, Centrepoint &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:
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<div class="MsoNormal"><span style="font-size:9.0pt;color:#6F7071">ود المطرفي</span></div>
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<b><span style="color:#3F3F46">Bot:
</span></b><span style="color:#3F3F46">أهلا مرة أخرى!<br>
<b>Bot: </b>يرجى إدخال اسمك<br>
<b>Customer: </b>ود المطرفي<br>
<b>Bot: </b>مرحبًا ، ماذا تحتاج للمساعدة؟<br>
<b>Customer: </b>تحديث طلبك<br>
<b>Bot: </b>يرجى اختيار موقعك<br>
<b>Customer: </b>المملكة العربية السعودية<br>
<b>Bot: </b>يرجى إدخال رقم الطلب للمتابعة<br>
<b>Customer: </b>6142755609<br>
<b>Bot: </b></span>
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<div class="MsoNormal" style="background:#A8DDFD"><span style="color:#3F3F46">حالة الطلب الخاص بك : Placed
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<b><span style="color:#3F3F46"><br>
</span></b><span style="color:#3F3F46">يما يلي مواعيد استلام طلبك:</span><span style="color:black">
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<strong><span style='font-family:"Calibri",sans-serif;color:#3F3F46'>الطلب المنزلي:
</span></strong><span style="color:#3F3F46">7 to 9 أيام</span><span style="color:black">
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<b><span style="color:#3F3F46"><br>
</span></b><span style="color:#3F3F46">يمكنك تتبع طلبك بسهولة <strong><span style='font-family:"Calibri",sans-serif'>من حسابي &gt; تاريخ الطلبات</span></strong>. يرجى العلم بأن عملية الإرجاع تحتاج إلى وقت أطول خلال التنزيلات.</span><span style="color:black">
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<b>Bot: </b>هل تمكنت من حل الاستعلام الخاص بك<br>
<b>Customer: </b>لا<br>
<b>Bot: </b>هل ما زلت تريد التحدث إلى موظف الخدمة؟<br>
<b>Customer: </b>Yes</span></div>
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<div class="MsoNormal"><span style="font-size:8.5pt;color:#999999">09:45 AM, 20th May</span></div>
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<div class="MsoNormal"><span style="font-size:9.0pt;color:#6F7071">Shehanah</span></div>
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<div class="MsoNormal" style="background:white"><span style="font-size:10.0pt;color:#3F3F46">مرحبًا ود ، شكرًا لتواصلك معنا. اسمي شيهانه ، يسرني مساعدتك.</span></div>
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<div class="MsoNormal"><span style="font-size:9.0pt;color:#6F7071">Shehanah</span></div>
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<div class="MsoNormal" style="background:white"><span style="font-size:10.0pt;color:#3F3F46">دقيقة من فضلك ليتم التحقق<br>
إبقى معنا</span></div>
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<div class="MsoNormal" style="background:white"><span style="font-size:10.0pt;color:#3F3F46">لقد تم رفع طلبك للجهة المعنية لتوصيل الطلب في أسرع وقت ممكن. وسيتم التواصل معكم في حال وجود أي  معلومات جديدة</span></div>
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<div class="MsoNormal" style="background:white"><span style="font-size:10.0pt;color:#3F3F46">هل لديك أي استفسار آخر يمكنني مساعدتك به؟ </span></div>
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<div class="MsoNormal"><span style="font-size:8.5pt;color:#999999">09:47 AM, 20th May</span></div>
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<div class="MsoNormal"><span style="font-size:9.0pt;color:#6F7071">ود المطرفي</span></div>
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<div class="MsoNormal" style="background:#A8DDFD"><span style="color:#3F3F46">10 ايام والطلب للحين ماوصلني والمفروض استلمه من 6 ايام وانتو مافي منكم اي مساعده كل ماكلمتكم نفس الكلام</span></div>
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<div class="MsoNormal"><span style="font-size:9.0pt;color:#6F7071">ود المطرفي</span></div>
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<div class="MsoNormal" style="background:#A8DDFD"><span style="color:#3F3F46">خدمة جدا سيئة</span></div>
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<div class="MsoNormal"><span style="font-size:9.0pt;color:#6F7071">ود المطرفي</span></div>
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<div class="MsoNormal" style="background:#A8DDFD"><span style="color:#3F3F46">وهذا بيكون اخر تعامل لي معاكم</span></div>
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<div class="MsoNormal"><span style="font-size:9.0pt;color:#6F7071">ود المطرفي</span></div>
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<div class="MsoNormal"><span style="color:#3F3F46"><img id="_x0000_i1035" src="https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/%D9%88.png"></span></div>
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<div class="MsoNormal" style="background:#A8DDFD"><span style="color:#3F3F46">ورفعت عليكم بلاغ في وزارة التجارة عشان اعرف كيف اخذ حقي منكم</span></div>
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<div class="MsoNormal"><span style="font-size:9.0pt;color:#6F7071">ود المطرفي</span></div>
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<div class="MsoNormal" style="background:#A8DDFD"><span style="color:#3F3F46">اتمنى تتعلمون كيف تخدمون العملاء بطريقة عدله</span></div>
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<div class="MsoNormal"><span style="font-size:8.5pt;color:#999999">09:48 AM, 20th May</span></div>
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<div class="MsoNormal"><span style="font-size:9.0pt;color:#6F7071">Shehanah</span></div>
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<div class="MsoNormal" style="background:white"><span style="font-size:10.0pt;color:#3F3F46">نحن نتفهم أن هذا سيكون محبطًا حقًا لك</span></div>
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لقد تم رفع طلبك للجهة المعنية لتوصيل الطلب في أسرع وقت ممكن. وسيتم التواصل معكم </span>
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<div class="MsoNormal"><span style="font-size:8.5pt;color:#999999">09:48 AM, 20th May</span></div>
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<div class="MsoNormal"><span style="font-size:9.0pt;color:#6F7071">Shehanah</span></div>
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<div class="MsoNormal"><span style="font-size:10.0pt;color:#3F3F46"><img width="30" height="30" style="width:.3125in;height:.3125in" id="_x0000_i1032" src="https://images.freshchat.com/30x30/715b90e586652540145482edfaabb181b12f7813396d0aabfb08f59bbcff8376/f_marketingpicFull/u_cc7ef019d7faafe4a4f9ed051d4a3fc54d3b31e2af274a47e14cb0a04d2f5daf/img_p0ckbmojk7_2371bf5b5ba24edd78962352d6ed1430a8b97599eee3ffd27eae4034d172bb19.png"></span></div>
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<div class="MsoNormal" style="background:white"><span style="font-size:10.0pt;color:#3F3F46">هل لديك أي استفسار آخر يمكنني مساعدتك به؟ </span></div>
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<div class="MsoNormal"><span style="font-size:8.5pt;color:#999999">09:49 AM, 20th May</span></div>
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<div class="MsoNormal"><span style="font-size:9.0pt;color:#6F7071">ود المطرفي</span></div>
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<div class="MsoNormal"><span style="color:#3F3F46"><img id="_x0000_i1031" src="https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/%D9%88.png"></span></div>
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<div class="MsoNormal" style="background:#A8DDFD"><span style="color:#3F3F46">ردكم واحد كله رد الي</span></div>
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<div class="MsoNormal"><span style="font-size:8.5pt;color:#999999">09:49 AM, 20th May</span></div>
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<div class="MsoNormal"><span style="font-size:9.0pt;color:#6F7071">ود المطرفي</span></div>
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<div class="MsoNormal"><span style="color:#3F3F46"><img id="_x0000_i1030" src="https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/%D9%88.png"></span></div>
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<div class="MsoNormal" style="background:#A8DDFD"><span style="color:#3F3F46">اش الفايدة من خدمة العملاء الي حاطينها</span></div>
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<div class="MsoNormal"><span style="font-size:8.5pt;color:#999999">09:49 AM, 20th May</span></div>
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<div class="MsoNormal"><span style="font-size:9.0pt;color:#6F7071">Shehanah</span></div>
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<div class="MsoNormal" style="background:white"><span style="font-size:10.0pt;color:#3F3F46">نحن نتفهم أن هذا سيكون محبطًا حقًا لك ، لأنك لم تتلق أي تحديث بشأن ما يقلقك. يُرجى اعتبار هذا مثالًا نادرًا ، وتأكد من أن فريقنا يعمل على حل مشكلتك ، وسيعاود الاتصال
 بك في أقرب وقت ممكن.</span></div>
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<div class="MsoNormal"><span style="font-size:8.5pt;color:#999999">09:49 AM, 20th May</span></div>
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<div class="MsoNormal"><span style="font-size:9.0pt;color:#6F7071">Shehanah</span></div>
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<div class="MsoNormal" style="background:white"><span style="font-size:10.0pt;color:#3F3F46">هل لديك أي استفسار آخر ؟ </span></div>
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<div class="MsoNormal"><span style="font-size:8.5pt;color:#999999">09:49 AM, 20th May</span></div>
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<div class="MsoNormal" style="background:white"><span style="font-size:10.0pt;color:#3F3F46">عزيزتي نعتذر منك على التأخير</span></div>
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<div class="MsoNormal"><span style="font-size:8.5pt;color:#999999">09:50 AM, 20th May</span></div>
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<div class="MsoNormal"><span style="font-size:9.0pt;color:#6F7071">Shehanah</span></div>
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<div class="MsoNormal" style="background:white"><span style="font-size:10.0pt;color:#3F3F46">ما زلنا نعمل على حل المشكله</span></div>
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<div class="MsoNormal"><span style="font-size:8.5pt;color:#999999">09:50 AM, 20th May</span></div>
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<div class="MsoNormal"><span style="font-size:9.0pt;color:#6F7071">Shehanah</span></div>
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<div class="MsoNormal" style="background:white"><span style="font-size:10.0pt;color:#3F3F46">كان من دواعي سروري مساعدتكم. </span></div>
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<div class="MsoNormal"><span style="font-size:8.5pt;color:#999999">09:52 AM, 20th May</span></div>
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<span style='font-size:10.0pt;font-family:"Helvetica",sans-serif;color:#999999'>View conversation in
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