Subject: Note Added - [#4371092] late delivery to the WH
From: Landmark Group <[email-masked]>
To: [email-masked]
Date: Sun, 29 May 2022 13:41:32 +0000

Hi ,    Marniel Baul added a note and wants you to have a look.   Ticket URL:  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4371092    Subject:  late delivery to the WH   Requester: [email-masked]    Note Content:   <div class="WordSection1">
<div class="MsoNormal">Dear,</div>
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<div class="MsoNormal">As per dispatch, shipment not received.</div>
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<div class="MsoNormal">Collection rebooked under <b><span style="color:blue">Collection
</span><strong><span style='font-family:"Calibri",sans-serif'>Reference</span></strong></b>
<b><span style="color:red">E294536</span></b>. </div>
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<div class="MsoNormal"><b><span style='font-size:10.0pt;font-family:"Trebuchet MS",sans-serif;color:black'>Marneil Anne Baul-Sabocojan</span></b></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Trebuchet MS",sans-serif;color:black'>Customer Success Executive</span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Trebuchet MS",sans-serif;color:black'>Direct Line: 97146076421</span></div>
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<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>From: Landmark Group &lt;[email-masked]&gt;
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<b>Sent:</b> Sunday, May 29, 2022 4:48 PM<br>
<b>To:</b> ALL RUH OPS - Landmark &lt;[email-masked]&gt;; Marniel Baul &lt;[email-masked]&gt;; Ahmad Alawneh &lt;[email-masked]&gt;; [email-masked]<br>
<b>Cc:</b> [email-masked]<br>
<b>Subject:</b> Fwd: [#4371092] - late delivery to the WH</div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Please take a look at ticket
<a href="https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Flandmarkgroupservice.freshdesk.com%2Fhelpdesk%2Ftickets%2F4371092&amp;data=05%7C01%7CMarniel%40aramex.com%7C4ef03901a6564154826908da41718397%7C43aa4ce1f1254390a30c5375aae87717%7C1%7C0%7C637894253093413303%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C3000%7C%7C%7C&amp;sdata=cxZdZWkq8%2FeqMg2ow%2BRjsquGrOs6nHIZ3DcgE8Yznlc%3D&amp;reserved=0" rel="noreferrer">
#4371092</a> raised by <a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a> (<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>).</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Hi Team, </span></div>
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<strong><span style="font-size:10.5pt;font-family:-apple-system">​Reminder</span></strong><b><span style="font-size:10.5pt;font-family:-apple-system"><br>
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Problem Statement: Late Return to Warehouse<br>
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Order Date : Apr 15, 2022<br>
Order ID: 6137396814<br>
Tracking ID:  47506459210<br>
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Assistance Required: Need urgent return to WH <br>
Issue Description: The item was collected  on Apr 17-2022  but still not delivered to back to warehouse. Kindly return the item to WH on priority, so that customer can receive the refund earlier.<br>
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Thank you for your help!<br>
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Regards,</span>
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<span style="font-size:10.5pt;font-family:-apple-system">On Wed, 18 May at 11:14 AM
<span class="separator">, <a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a> &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:
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<b>Customer: </b>shehzad<br>
<b>Bot: </b>Hi Shehzad ,what do you need help with?<br>
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<strong><span style='font-family:"Calibri",sans-serif;color:#3F3F46'>Paid by SADAD</span></strong><span style="color:#3F3F46"> - you'll receive a refund to My Credit in your account if you're a registered user,
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<div class="MsoNormal" style="background:white"><span style="font-size:10.0pt;color:#3F3F46">Hi Shehzad , Good morning, My name is Asmaa, I will be happy to assist you.</span></div>
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<div class="MsoNormal" style="background:#A8DDFD"><span style="color:#3F3F46">6137396814 still peding refund of 94 SR since 17-4-22</span></div>
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<div class="MsoNormal" style="background:white"><span style="font-size:10.0pt;color:#3F3F46">Thank you for sharing the order details. Please allow me a moment to check this for you.</span></div>
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<div class="MsoNormal" style="background:white"><span style="font-size:10.0pt;color:#3F3F46">Thank you for allowing me the time to check. I appreciate your patience.</span></div>
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<div class="MsoNormal"><span style="font-size:10.0pt;color:#3F3F46"><img id="_x0000_i1032" src="https://images.freshchat.com/30x30/715b90e586652540145482edfaabb181b12f7813396d0aabfb08f59bbcff8376/f_marketingpicFull/u_2cf68c6f5c2e25ac205cffa11032a08dea05f1e25273b850a73b23dcabbf65d8/img_qcttehevi1_a5a85286e6a8b6aacac728a9b78ee31b52b31e705a22a40451a8f5c2fcc4bf57.png"></span></div>
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<div class="MsoNormal" style="background:white"><span style="font-size:10.0pt;color:#3F3F46">Please be assured as we have now escalated this issue to our concerned team and they are closely working on this to fix it for you.  </span></div>
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<div class="MsoNormal"><span style="font-size:8.5pt;color:#999999">11:08 AM, 18th May</span></div>
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<div class="MsoNormal"><span style="font-size:9.0pt;color:#6F7071">Asmaa</span></div>
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<div class="MsoNormal"><span style="font-size:10.0pt;color:#3F3F46"><img id="_x0000_i1033" src="https://images.freshchat.com/30x30/715b90e586652540145482edfaabb181b12f7813396d0aabfb08f59bbcff8376/f_marketingpicFull/u_2cf68c6f5c2e25ac205cffa11032a08dea05f1e25273b850a73b23dcabbf65d8/img_qcttehevi1_a5a85286e6a8b6aacac728a9b78ee31b52b31e705a22a40451a8f5c2fcc4bf57.png"></span></div>
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<div class="MsoNormal" style="background:white"><span style="font-size:10.0pt;color:#3F3F46">Is there anything else i can assist you with?</span></div>
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<div class="MsoNormal"><span style="font-size:8.5pt;color:#999999">11:09 AM, 18th May</span></div>
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<div class="MsoNormal"><span style="font-size:9.0pt;color:#6F7071">shehzad</span></div>
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<div class="MsoNormal"><span style="color:#3F3F46"><img id="_x0000_i1034" src="https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/S.png"></span></div>
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<div>
<div class="MsoNormal" style="background:#A8DDFD"><span style="color:#3F3F46">tis third time and received the same reply but no output</span></div>
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<div class="MsoNormal"><span style="font-size:8.5pt;color:#999999">11:09 AM, 18th May</span></div>
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<div class="MsoNormal"><span style="font-size:9.0pt;color:#6F7071">shehzad</span></div>
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</div>
<div class="MsoNormal"><span style="color:#3F3F46"><img id="_x0000_i1035" src="https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/S.png"></span></div>
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<div class="MsoNormal" style="background:#A8DDFD"><span style="color:#3F3F46">one month gone and still team working on it.</span></div>
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<div class="MsoNormal"><span style="font-size:8.5pt;color:#999999">11:09 AM, 18th May</span></div>
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<div class="MsoNormal"><span style="font-size:9.0pt;color:#6F7071">Asmaa</span></div>
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<div class="MsoNormal"><span style="font-size:10.0pt;color:#3F3F46"><img id="_x0000_i1036" src="https://images.freshchat.com/30x30/715b90e586652540145482edfaabb181b12f7813396d0aabfb08f59bbcff8376/f_marketingpicFull/u_2cf68c6f5c2e25ac205cffa11032a08dea05f1e25273b850a73b23dcabbf65d8/img_qcttehevi1_a5a85286e6a8b6aacac728a9b78ee31b52b31e705a22a40451a8f5c2fcc4bf57.png"></span></div>
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<div>
<div class="MsoNormal" style="background:white"><span style="font-size:10.0pt;color:#3F3F46">we sincerely apologize for the inconvenience caused</span></div>
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<div class="MsoNormal"><span style="font-size:8.5pt;color:#999999">11:09 AM, 18th May</span></div>
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<div class="MsoNormal"><span style="font-size:9.0pt;color:#6F7071">shehzad</span></div>
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<div class="MsoNormal"><span style="color:#3F3F46"><img id="_x0000_i1037" src="https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/S.png"></span></div>
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<div>
<div class="MsoNormal" style="background:#A8DDFD"><span style="color:#3F3F46">tell me clearly when will be refund</span></div>
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<div style="margin-left:24.75pt">
<div class="MsoNormal"><span style="font-size:8.5pt;color:#999999">11:10 AM, 18th May</span></div>
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<div class="MsoNormal"><span style="font-size:9.0pt;color:#6F7071">Asmaa</span></div>
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<div class="MsoNormal"><span style="font-size:10.0pt;color:#3F3F46"><img id="_x0000_i1038" src="https://images.freshchat.com/30x30/715b90e586652540145482edfaabb181b12f7813396d0aabfb08f59bbcff8376/f_marketingpicFull/u_2cf68c6f5c2e25ac205cffa11032a08dea05f1e25273b850a73b23dcabbf65d8/img_qcttehevi1_a5a85286e6a8b6aacac728a9b78ee31b52b31e705a22a40451a8f5c2fcc4bf57.png"></span></div>
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<div class="MsoNormal" style="background:white"><span style="font-size:10.0pt;color:#3F3F46">we will make sure to work on this as soon as possible to avoid any further delay</span></div>
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<div class="MsoNormal"><span style="font-size:8.5pt;color:#999999">11:10 AM, 18th May</span></div>
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<div class="MsoNormal"><span style="font-size:9.0pt;color:#6F7071">shehzad</span></div>
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<div class="MsoNormal"><span style="color:#3F3F46"><img id="_x0000_i1039" src="https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/S.png"></span></div>
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<div class="MsoNormal" style="background:#A8DDFD"><span style="color:#3F3F46">please accept my apology as did shopping from Max.</span></div>
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<div style="margin-left:24.75pt">
<div class="MsoNormal"><span style="font-size:8.5pt;color:#999999">11:10 AM, 18th May</span></div>
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<div class="MsoNormal"><span style="font-size:9.0pt;color:#6F7071">Asmaa</span></div>
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<div class="MsoNormal"><span style="font-size:10.0pt;color:#3F3F46"><img id="_x0000_i1040" src="https://images.freshchat.com/30x30/715b90e586652540145482edfaabb181b12f7813396d0aabfb08f59bbcff8376/f_marketingpicFull/u_2cf68c6f5c2e25ac205cffa11032a08dea05f1e25273b850a73b23dcabbf65d8/img_qcttehevi1_a5a85286e6a8b6aacac728a9b78ee31b52b31e705a22a40451a8f5c2fcc4bf57.png"></span></div>
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<div class="MsoNormal" style="background:white"><span style="font-size:10.0pt;color:#3F3F46">We understand your frustration and we feel very sorry that on this instance we could not meet your expectations.</span></div>
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<div class="MsoNormal"><span style="font-size:8.5pt;color:#999999">11:11 AM, 18th May</span></div>
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<div class="MsoNormal"><span style="font-size:9.0pt;color:#6F7071">shehzad</span></div>
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<div class="MsoNormal"><span style="color:#3F3F46"><img id="_x0000_i1041" src="https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/S.png"></span></div>
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<div>
<div class="MsoNormal" style="background:#A8DDFD"><span style="color:#3F3F46">this is my second experience with max that they delayed in refund and took more than a month</span></div>
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<div style="margin-left:24.75pt">
<div class="MsoNormal"><span style="font-size:8.5pt;color:#999999">11:11 AM, 18th May</span></div>
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<div class="MsoNormal"><span style="font-size:9.0pt;color:#6F7071">Asmaa</span></div>
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<div class="MsoNormal"><span style="font-size:10.0pt;color:#3F3F46"><img id="_x0000_i1042" src="https://images.freshchat.com/30x30/715b90e586652540145482edfaabb181b12f7813396d0aabfb08f59bbcff8376/f_marketingpicFull/u_2cf68c6f5c2e25ac205cffa11032a08dea05f1e25273b850a73b23dcabbf65d8/img_qcttehevi1_a5a85286e6a8b6aacac728a9b78ee31b52b31e705a22a40451a8f5c2fcc4bf57.png"></span></div>
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<div>
<div class="MsoNormal" style="background:white"><span style="font-size:10.0pt;color:#3F3F46">we will make sure to solve this issue at the earliest possible</span></div>
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<div class="MsoNormal"><span style="font-size:8.5pt;color:#999999">11:11 AM, 18th May</span></div>
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<div class="MsoNormal"><span style="font-size:9.0pt;color:#6F7071">shehzad</span></div>
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<div class="MsoNormal"><span style="color:#3F3F46"><img id="_x0000_i1043" src="https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/S.png"></span></div>
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<div class="MsoNormal" style="background:#A8DDFD"><span style="color:#3F3F46">hopefully this time you are true.</span></div>
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<div class="MsoNormal"><span style="font-size:8.5pt;color:#999999">11:12 AM, 18th May</span></div>
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<div class="MsoNormal"><span style="font-size:9.0pt;color:#6F7071">shehzad</span></div>
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</div>
<div class="MsoNormal"><span style="color:#3F3F46"><img id="_x0000_i1044" src="https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/S.png"></span></div>
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<div>
<div class="MsoNormal" style="background:#A8DDFD"><span style="color:#3F3F46">Anyhow thanks for your response.</span></div>
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<div class="MsoNormal"><span style="font-size:8.5pt;color:#999999">11:12 AM, 18th May</span></div>
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<div style="margin-right:22.5pt;float:right">
<div class="MsoNormal"><span style="font-size:9.0pt;color:#6F7071">Asmaa</span></div>
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</div>
<div class="MsoNormal"><span style="font-size:10.0pt;color:#3F3F46"><img id="_x0000_i1045" src="https://images.freshchat.com/30x30/715b90e586652540145482edfaabb181b12f7813396d0aabfb08f59bbcff8376/f_marketingpicFull/u_2cf68c6f5c2e25ac205cffa11032a08dea05f1e25273b850a73b23dcabbf65d8/img_qcttehevi1_a5a85286e6a8b6aacac728a9b78ee31b52b31e705a22a40451a8f5c2fcc4bf57.png"></span></div>
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<div>
<div class="MsoNormal" style="background:white"><span style="font-size:10.0pt;color:#3F3F46">you're most welcome</span></div>
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<div class="MsoNormal"><span style="font-size:8.5pt;color:#999999">11:13 AM, 18th May</span></div>
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<div style="margin-right:22.5pt;float:right">
<div class="MsoNormal"><span style="font-size:9.0pt;color:#6F7071">Asmaa</span></div>
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</div>
<div class="MsoNormal"><span style="font-size:10.0pt;color:#3F3F46"><img id="_x0000_i1046" src="https://images.freshchat.com/30x30/715b90e586652540145482edfaabb181b12f7813396d0aabfb08f59bbcff8376/f_marketingpicFull/u_2cf68c6f5c2e25ac205cffa11032a08dea05f1e25273b850a73b23dcabbf65d8/img_qcttehevi1_a5a85286e6a8b6aacac728a9b78ee31b52b31e705a22a40451a8f5c2fcc4bf57.png"></span></div>
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<div>
<div>
<div class="MsoNormal" style="background:white"><span style="font-size:10.0pt;color:#3F3F46">It was a pleasure to assist you. Thank you for shopping with us.</span></div>
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<div class="MsoNormal" style="background:white"><span style="font-size:10.0pt;color:#3F3F46">Have a wonderful day.</span></div>
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<div class="MsoNormal"><span style="font-size:8.5pt;color:#999999">11:13 AM, 18th May</span></div>
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<span style='font-size:10.0pt;font-family:"Helvetica Neue",serif;color:#999999'>View conversation in
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</blockquote>
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<div class="MsoNormal">
<span style="font-size:10.5pt;font-family:-apple-system"><br>
</span><span style="font-size:1.0pt;font-family:fdtktid;color:white">4371092:1125156</span><span style="font-size:10.5pt;font-family:-apple-system">
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</blockquote></div>