Subject: Note Added - [#4407971] late return to WH
From: Landmark Group <[email-masked]>
To: [email-masked]
Date: Fri, 27 May 2022 15:51:36 +0000

Hi ,    Marniel Baul added a note and wants you to have a look.   Ticket URL:  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4407971    Subject:  late return to WH   Requester: Sumayyah503351    Note Content:   <div class="WordSection1">
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<span style='font-size:11.0pt;font-family:"Calibri",sans-serif'>Dear,</span><span style='font-size:11.0pt;font-family:"Calibri",sans-serif'></span>
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<span style='font-size:11.0pt;font-family:"Calibri",sans-serif'>Shipment got collected from the same shipper under AWB 47509718325, already delivered to Landmark.
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<span style='font-size:10.0pt;font-family:"Trebuchet MS",sans-serif;color:black'>Thanks and Regards,</span><span style='font-size:11.0pt;font-family:"Calibri",sans-serif'></span>
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<b><span style='font-size:10.0pt;font-family:"Trebuchet MS",sans-serif;color:black'>Marneil Anne Baul-Sabocojan</span></b><span style='font-size:11.0pt;font-family:"Calibri",sans-serif'></span>
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<span style='font-size:10.0pt;font-family:"Trebuchet MS",sans-serif;color:black'>Customer Success Executive</span><span style='font-size:11.0pt;font-family:"Calibri",sans-serif'></span>
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<span style='font-size:10.0pt;font-family:"Trebuchet MS",sans-serif;color:red'>Aramex
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<span style='font-size:10.0pt;font-family:"Trebuchet MS",sans-serif;color:black'>Direct Line: 97146076421</span><span style='font-size:11.0pt;font-family:"Calibri",sans-serif'></span>
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<span style='font-size:10.0pt;font-family:"Trebuchet MS",sans-serif;color:black'>Direct Line: 966115121821</span><span style='font-size:11.0pt;font-family:"Calibri",sans-serif'></span>
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<span style='font-size:10.0pt;font-family:"Trebuchet MS",sans-serif;color:black'>Email:
</span><span style='font-size:10.0pt;font-family:"Arial",sans-serif'><a href="mailto:[email-masked]" rel="noreferrer"><span style='font-family:"Trebuchet MS",sans-serif;color:#0563C1'>[email-masked]</span></a></span><span style='font-size:11.0pt;font-family:"Calibri",sans-serif'></span>
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<div>From:<span style='font-size:11.0pt;font-family:"Calibri",sans-serif'> Landmark Group &lt;[email-masked]&gt;
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<b>Sent:</b> Friday, May 27, 2022 10:45 AM<br>
<b>To:</b> ALL RUH OPS - Landmark &lt;[email-masked]&gt;; Marniel Baul &lt;[email-masked]&gt;<br>
<b>Cc:</b> [email-masked]<br>
<b>Subject:</b> Fwd: [#4407971] - late return to WH</span>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Please take a look at ticket
<a href="https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Flandmarkgroupservice.freshdesk.com%2Fhelpdesk%2Ftickets%2F4407971&amp;data=05%7C01%7CMarniel%40aramex.com%7C6f5ab7d2a9334e2e358a08da3fac6da3%7C43aa4ce1f1254390a30c5375aae87717%7C1%7C0%7C637892307056589630%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C3000%7C%7C%7C&amp;sdata=EUjvCqXXkmNow%2BbAWzw9J3cSLQwN3qSzyXu5mwtC7As%3D&amp;reserved=0" rel="noreferrer">
#4407971</a> </span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Hi Team, <br>
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Problem Statement: Late Return to Warehouse<br>
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Order Date : Apr 23, 2022<br>
Order ID: 6139520907<br>
Tracking ID:  47509720090<br>
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Assistance Required: Need urgent return to WH <br>
Issue Description: The item was collected  on Apr 26-2022   but still not delivered to back to warehouse. Kindly return the item to WH on priority, so that customer can receive the refund earlier.<br>
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Thank you for your help!<br>
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Regards,</span></div>
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<span style="font-size:10.5pt;font-family:-apple-system">On Fri, 27 May at 10:41 AM
<span class="separator">, Sumayyah503351 &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:
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<b><span style="color:#3F3F46">Bot:
</span></b><span style="color:#3F3F46">أهلا مرة أخرى!<br>
<b>Bot: </b>يرجى إدخال اسمك<br>
<b>Customer: </b>سمية أحمد<br>
<b>Bot: </b>مرحبًا ، ماذا تحتاج للمساعدة؟<br>
<b>Customer: </b>عملية الإرجاع<br>
<b>Bot: </b>يرجى اختيار موقعك<br>
<b>Customer: </b>المملكة العربية السعودية<br>
<b>Bot: </b></span>
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<div class="MsoNormal" style="background:#A8DDFD"><span style="color:#3F3F46">هل تريد أن ترجع منتجًا؟ يمكنك فعل ذلك عبر 2 خطوات سهلة.</span></div>
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طلب إرجاع المنتج أونلاين من حسابك.<br>
أرسل بريدًا إلكترونيًا إلى مركز خدمة العملاء للعودة على <a href="mailto:[email-masked]" rel="noreferrer">
[email-masked]</a></span></div>
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لمزيد من التفاصيل يرجى قراءة عملية الإرجاع في مركز المساعدة.</span></div>
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<b>Bot: </b>هل تمكنت من حل الاستعلام الخاص بك<br>
<b>Customer: </b>لا<br>
<b>Bot: </b>هل ما زلت تريد التحدث إلى موظف الخدمة؟<br>
<b>Customer: </b>Yes<br>
<b>Bot: </b>رجاءا أدخل بريدك الإلكتروني<br>
<b>Customer: </b><a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a><br>
<b>Bot: </b>الرجاء إدخال رقمك<br>
<b>Customer: </b>0506782648</span></div>
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<div class="MsoNormal" style="background:white"><span style="font-size:10.0pt;color:#3F3F46">السلام عليكم سمية ،شكرًا على تواصلك معنا و منحنا الفرصة لخدمتك, معك ريناد. كيف يمكنني مساعدتك ؟</span></div>
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<div class="MsoNormal" style="background:white"><span style="font-size:10.0pt;color:#3F3F46">هل بإمكانك تزويدي برقم طلبك حتى أستطيع مساعدتكم على أكمل وجه </span></div>
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<div class="MsoNormal" style="background:white"><span style="font-size:10.0pt;color:#3F3F46">دقيقة من فضلك ليتم التحقق<br>
إبقى معنا</span></div>
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<div class="MsoNormal" style="background:white"><span style="font-size:10.0pt;color:#3F3F46">نعتذر بصدق عن أي إزعاج ، لقد أرسلنا استفسارك إلى الفريق المعني وسيتواصل معك أحد زملائنا في أسرع وقت ممكن لمساعدتك في حل هذه المشكلة</span></div>
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<div class="MsoNormal" style="background:white"><span style="font-size:10.0pt;color:#3F3F46">هل لديك أي استفسار آخر يمكنني مساعدتك به؟ </span></div>
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<div class="MsoNormal" style="background:#A8DDFD"><span style="color:#3F3F46">لا مافي مشكلة غير الفلوس اللي ما رجعت للحين</span></div>
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<div class="MsoNormal" style="background:#A8DDFD"><span style="color:#3F3F46">لها اكثر من شهر</span></div>
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<div class="MsoNormal" style="background:white"><span style="font-size:10.0pt;color:#3F3F46">باذن الله سيتم حل المشكلة باقرب وقت</span></div>
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<div style="margin-left:24.75pt">
<div class="MsoNormal"><span style="font-size:9.0pt;color:#6F7071">سمية أحمد</span></div>
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<div class="MsoNormal"><span style="color:#3F3F46"><img id="_x0000_i1035" src="https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/%D8%B3.png"></span></div>
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<div class="MsoNormal" style="background:#A8DDFD"><span style="color:#3F3F46">كل مرة تقولو لي كدا</span></div>
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<div style="margin-left:24.75pt">
<div class="MsoNormal"><span style="font-size:8.5pt;color:#999999">10:38 AM, 27th May</span></div>
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<div style="margin-left:24.75pt">
<div class="MsoNormal"><span style="font-size:9.0pt;color:#6F7071">سمية أحمد</span></div>
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</div>
<div class="MsoNormal"><span style="color:#3F3F46"><img id="_x0000_i1036" src="https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/%D8%B3.png"></span></div>
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<div class="MsoNormal" style="background:#A8DDFD"><span style="color:#3F3F46">ماشفت شيء للآن</span></div>
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<div style="margin-left:24.75pt">
<div class="MsoNormal"><span style="font-size:8.5pt;color:#999999">10:38 AM, 27th May</span></div>
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<div style="margin-left:24.75pt">
<div class="MsoNormal"><span style="font-size:9.0pt;color:#6F7071">سمية أحمد</span></div>
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<div class="MsoNormal"><span style="color:#3F3F46"><img id="_x0000_i1037" src="https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/%D8%B3.png"></span></div>
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<div class="MsoNormal" style="background:#A8DDFD"><span style="color:#3F3F46">ليا اكثر من اسبوعين اتصل</span></div>
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<div style="margin-left:24.75pt">
<div class="MsoNormal"><span style="font-size:8.5pt;color:#999999">10:39 AM, 27th May</span></div>
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<div class="MsoNormal"><span style="font-size:9.0pt;color:#6F7071">Reenad</span></div>
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<div class="MsoNormal"><span style="font-size:10.0pt;color:#3F3F46"><img id="_x0000_i1038" src="https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/R.png"></span></div>
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<div class="MsoNormal" style="background:white"><span style="font-size:10.0pt;color:#3F3F46">اعتذر منك عزيزتي سنقوم بحلها باسرع وقت</span></div>
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<div class="MsoNormal"><span style="font-size:8.5pt;color:#999999">10:40 AM, 27th May</span></div>
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<div style="margin-left:24.75pt">
<div class="MsoNormal"><span style="font-size:9.0pt;color:#6F7071">سمية أحمد</span></div>
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</div>
<div class="MsoNormal"><span style="color:#3F3F46"><img id="_x0000_i1039" src="https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/%D8%B3.png"></span></div>
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<div>
<div class="MsoNormal" style="background:#A8DDFD"><span style="color:#3F3F46">طيب شكرا لك</span></div>
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<div style="margin-left:24.75pt">
<div class="MsoNormal"><span style="font-size:8.5pt;color:#999999">10:40 AM, 27th May</span></div>
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<div>
<div style="margin-right:22.5pt;float:right">
<div class="MsoNormal"><span style="font-size:9.0pt;color:#6F7071">Reenad</span></div>
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<div class="MsoNormal"><span style="font-size:10.0pt;color:#3F3F46"><img id="_x0000_i1040" src="https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/R.png"></span></div>
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<div>
<div class="MsoNormal" style="background:white"><span style="font-size:10.0pt;color:#3F3F46">كان من دواعي سروري مساعدتك. شكرا على التسوق معنا ونتمنى لك أوقات طيبه</span></div>
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<div class="MsoNormal"><span style="font-size:8.5pt;color:#999999">10:40 AM, 27th May</span></div>
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<div class="MsoNormal" align="center" style="text-align:center">
<span style='font-size:10.0pt;font-family:"Helvetica Neue";color:#999999'>View conversation in
<a href="https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Fweb.freshchat.com%2Fa%2F224106425474082%2Finbox%2Fopen%2F0%2Fconversation%2F617996355535387&amp;data=05%7C01%7CMarniel%40aramex.com%7C6f5ab7d2a9334e2e358a08da3fac6da3%7C43aa4ce1f1254390a30c5375aae87717%7C1%7C0%7C637892307056589630%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C3000%7C%7C%7C&amp;sdata=5B%2BT7RTT3A9g2CCYyMhObTV47tiEao%2FiZRJO0u%2BFy1U%3D&amp;reserved=0" rel="noreferrer">
<span style="color:#999999;text-decoration:none">Freshchat</span></a></span><span style='font-family:"Helvetica Neue";color:#333333'></span>
</div>
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</blockquote>
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</div>
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<span style="font-size:10.5pt;font-family:-apple-system"><br>
</span><span style='font-size:1.0pt;font-family:"fdtktid",serif;color:white'>4407971:1125156</span><span style="font-size:10.5pt;font-family:-apple-system">
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</blockquote></div>