Subject: New Reply Received - Disappointed by the service
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Fri, 27 May 2022 09:27:21 +0000

Hi Reenad Alosaimi,  The customer has responded to the ticket.  Disappointed by the service  Ticket comment <div dir="auto">The store service was good <div dir="auto">But the procedure of refund is not all satisfying </div>
<div dir="auto">In this case the mistake was from ur side as u people did not deliver the whole package at the store that is the reason click and collect Manager told to cancel the order.</div>
<div dir="auto">Pls make sure that I get the refund my Sunday</div>
<div dir="auto">Because it's been not 7-14 days but almost going to be one month with this matter.</div>
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<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>On Fri, May 27, 2022, 7:12 AM Centrepoint &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:<br>
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<div dir="ltr">Hi Mohamed,<br><br>Thank you for contacting us.<br><br>We are really sorry to hear that you were not treated well by our store employee. This is definitely not the experience we want our customers to have when they shop with us.<br><br>We take such matters very seriously. We have now sent feedback to our store and they will surely take action on this.<br>Once again, please accept our sincere apologies for this.</div>
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<div dir="ltr">We apologize for the inconvenience that has happened.<br><br>Regarding the order: 6140987262 Please note that the refund has been processed successfully from our side for the amount (**), however due to some concerns with the payment vendor, the refund has been rejected.<br><br>Rest assured our team has already advised the payment vendor to manually process the rejected refund from their side. The refund processing takes approximately 14-28 days.</div>
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<div dir="ltr">Feel free to reach out to us for any further assistance.<br><br>your friends<br>Support Team</div>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4406471