Subject: Note Added - [#4227155] late collection
From: Landmark Group <[email-masked]>
To: [email-masked]
Date: Tue, 24 May 2022 11:04:50 +0000

Hi ,    Marniel Baul added a note and wants you to have a look.   Ticket URL:  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4227155    Subject:  late collection   Requester: Stunningsaaz    Note Content:   <div class="WordSection1">
<div class="MsoNormal">Dear,</div>
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<div class="MsoNormal">Collection rebooked under <b><span style="color:blue">Collection
</span><strong><span style='font-family:"Calibri",sans-serif'>Reference</span></strong></b>
<b><span style="color:red">E245A03</span></b>. </div>
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<div class="MsoNormal"><b><span style='font-size:10.0pt;font-family:"Trebuchet MS",sans-serif;color:black'>Marneil Anne Baul-Sabocojan</span></b></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Trebuchet MS",sans-serif;color:black'>Customer Success Executive</span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Trebuchet MS",sans-serif;color:red'>Aramex
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Trebuchet MS",sans-serif;color:black'>Direct Line: 97146076421</span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Trebuchet MS",sans-serif;color:black'>Direct Line: 966115121821</span></div>
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<span style='font-size:10.0pt;font-family:"Trebuchet MS",sans-serif;color:black'>Email:
</span><span style='font-size:10.0pt;font-family:"Arial",sans-serif'><a href="mailto:[email-masked]" rel="noreferrer"><span style='font-family:"Trebuchet MS",sans-serif;color:#0563C1'>[email-masked]</span></a></span>
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Description generated with very high confidence"></span></div>
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<div>From: Landmark Group &lt;[email-masked]&gt;
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<b>Sent:</b> Tuesday, May 24, 2022 10:26 AM<br>
<b>To:</b> ALL RUH OPS - Landmark &lt;[email-masked]&gt;; Marniel Baul &lt;[email-masked]&gt;; Ahmad Alawneh &lt;[email-masked]&gt;; [email-masked]<br>
<b>Cc:</b> [email-masked]<br>
<b>Subject:</b> Fwd: [#4227155] - late collection</div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Please take a look at ticket
<a href="https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Flandmarkgroupservice.freshdesk.com%2Fhelpdesk%2Ftickets%2F4227155&amp;data=05%7C01%7CMarniel%40aramex.com%7C5ea096c7d6754393943608da3d4e3ec1%7C43aa4ce1f1254390a30c5375aae87717%7C1%7C0%7C637889703525456676%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C3000%7C%7C%7C&amp;sdata=bWYClW0wbNjiFHRrr%2BQRh8%2FhL0pBhjxOu0Vh29U%2B%2BnQ%3D&amp;reserved=0" rel="noreferrer">
#4227155</a> </span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Hi Team,<br>
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Problem Statement: Late collection<br>
Order Date : Mar 2, 2022<br>
Order ID: 6128426684<br>
Tracking ID: 47514994402<br>
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Assistance Required: Need urgent collection<br>
Issue Description: Customer raised a return request on  5/20/22 date. But the item still not collected.<br>
Please collect the item on priority.<br>
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Regards,</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Reenad</span></div>
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<span style="font-size:10.5pt;font-family:-apple-system">On Tue, 24 May at 3:02 AM
<span class="separator">, Stunningsaaz &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Hello Landmark</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Thanks for your assistance, but i would like you to be informed no one from the aramex showed up to collect the parcel requested to be returned. Kindly take action towards this matter
 as it is pending since 2 months.</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system"> Sincerely </span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">UmmZohan</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">On Mon, 23 May 2022, 10:52 am Landmark Group, &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Hi UmmZohan,</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Thank you for contacting us.</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">We would like to inform you that a return request for order No. (6128426684) has been created on 5/20/2022 and the request will be received by the transport partner ARMEX within 3
 to 5 working days. The exact time, please contact us in order to serve you to the fullest.</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">You can also track your return request via the ARMEX website (<a href="https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Fbit.ly%2F3EheZxr&amp;data=05%7C01%7CMarniel%40aramex.com%7C5ea096c7d6754393943608da3d4e3ec1%7C43aa4ce1f1254390a30c5375aae87717%7C1%7C0%7C637889703525456676%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C3000%7C%7C%7C&amp;sdata=EhrENjGX1%2FOKyccX6wodRNR%2FDxoIkj61Io4JTIMyS5g%3D&amp;reserved=0" target="_blank" rel="noreferrer">https://bit.ly/3DMZ2yE</a>)
 through an extra number (47514994402).</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Thank you for your shopping and cooperation with us.</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Feel free to contact us.</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Support Team</span></div>
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