Subject: Note Added - [#4369592] Conversation with fatema
From: Landmark Group <[email-masked]>
To: [email-masked]
Date: Mon, 23 May 2022 08:18:57 +0000

Hi ,    FarEye Support added a note and wants you to have a look.   Ticket URL:  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4369592    Subject:  Conversation with fatema   Requester: فاطمة خالد    Note Content:   <div style="font-family:trebuchet ms, arial, sans-serif; font-size:13px">
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<div dir="ltr">Dear Reenad,</div>
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<div dir="ltr">As per your concern we have checked and found that status of the shared shipment is already published as delivered. Kindly check the below response body and proceed further. </div>
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<div>{<br>  "customer_shipment_id": "614253899723999992",<br>  "customer_shipment_status": "Delivered",<br>  "customer_shipment_sub_status": "Deliveredtocustomer",<br>  "change_in_customer_shipment_status": "TRUE",<br>  "shipment_direction": "FORWARD",<br>  "event_timestamp": "2022-05-11 13:42:19",<br>  "entry_type": "Hybris",<br>  "order_id": "6142538997",<br>  "chargeable_weight": "1.0",<br>  "scac": "LMG",<br>  "seller_organization_code": "LMG_KSA",<br>  "ship_node": "2399999",<br>  "tracking_id": "FC0510220007107",<br>  "reference_number": "FC0510220007107"<br>}</div>
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<div style="line-height: normal"><span>We would like to inform you that we are proceeding with ticket # 303329 closure. Below is the summary for your reference.</span></div>
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<div><span rel="tempredactor" dir="ltr"><strong>Issue Raised:-</strong> Status update </span></div>
<div><span rel="tempredactor" dir="ltr"><strong>Solution Provided:-</strong> W<span style='color: rgb(0, 0, 0); font-family: "trebuchet ms", arial, sans-serif; font-size: 13px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px;  text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; display: inline !important; float: none' dir="ltr">e have checked and found that status of the shared shipment is already published as delivered</span> </span></div>
<div><span rel="tempredactor" dir="ltr"><strong>Root Cause or RCA id:-</strong> NA</span></div>
<div><span rel="tempredactor" dir="ltr"><strong>Is Permanent Solution Required:-</strong> NA</span></div>
<div><span rel="tempredactor" dir="ltr"><strong>Permanent Solution (If Any):-</strong> NA</span></div>
<div><span rel="tempredactor" dir="ltr"><strong>JIRA ID:-</strong> NA</span></div>
<div><span rel="tempredactor"><br></span></div>
<div><span rel="tempredactor" style='font-family: "trebuchet ms", arial, sans-serif; font-size: 13px'>Should you need any further information, please do not hesitate to contact us on [email-masked] or +91-70-6595-6595.</span></div>
<div><span rel="tempredactor"><br></span></div>
<div><span rel="tempredactor" style='font-family: "trebuchet ms", arial, sans-serif; font-size: 13px'>After closing the ticket we are collecting feedback on how we performed in our last engagement so we can provide you an even better experience.</span></div>
<div><span rel="tempredactor">Please provide your valuable feedback.</span></div>
<div><span rel="tempredactor" style='font-family: "trebuchet ms", arial, sans-serif; font-size: 13px'>An incident can be reopened only within 48 hours from the time an Incident is marked as Resolved by simply replying to the Incident. Else, the incident will be permanently closed. Permanently closed incident cannot be reopened and customer should create a new Incident, by composing and sending a new email (not on the previous email trail) to our support email ID referring to the ID of the old Incident.</span></div>
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<span style='font-family: "trebuchet ms", arial, sans-serif, "trebuchet ms", arial, sans-serif'>To view the status of the ticket, please login to </span><a href="https://support.getfareye.com/" rel="noreferrer" style='font-family: "trebuchet ms", arial, sans-serif, "trebuchet ms", arial, sans-serif; background-color: rgb(255, 255, 255)' target="_blank">FarEye Support</a><span style='font-family: "trebuchet ms", arial, sans-serif, "trebuchet ms", arial, sans-serif'> Portal</span><span style='font-family: "trebuchet ms", arial, sans-serif, "trebuchet ms", arial, sans-serif'> and visit <a href="https://support.getfareye.com/helpdesk/tickets/303329" rel="noreferrer">https://support.getfareye.com/helpdesk/tickets/303329</a></span>
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<span style="box-sizing: border-box; word-break: break-word; overflow-wrap: break-word; background-color: rgb(250, 250, 250)"><span style="box-sizing: border-box; word-break: break-word; overflow-wrap: break-word; font-weight: 700">Thanks and Regards,</span></span><div style="box-sizing: border-box; word-break: break-word">
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<div><span style="box-sizing: border-box; word-break: break-word; font-weight: 700">Ankit</span></div>
<div><span style="box-sizing: border-box; word-break: break-word; overflow-wrap: break-word; font-weight: 700">Technical Engineer</span></div>
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                            On
                            Mon, 23 May at  1:26 PM
                            <span class="separator">,  Landmark Group &lt;[email-masked]&gt;  wrote:
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<div dir="ltr"><div>Please take a look at ticket <a href="https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4369592" rel="noreferrer">#4369592</a> raised by فاطمة خالد ([email-masked]).</div></div>
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<div dir="ltr">Hi Team,<br><br>Problem Statement: update the order status <br><br>Order Date : May 9,2022<br>Order ID: 6142538997<br>Tracking ID: FC0510220001840 + FC0510220007107<br><br>Assistance Required: Mark the order as delivered.<br>the customer has confirmed to us that he/ she received the order. Kindly update the order status, So the customer will be able to create a return request and follow up for the same.<br><br>Regards,</div>
<div dir="ltr">Reenad</div>
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                            On
                            Sun, 22 May at  9:07 PM
                            <span class="separator">,  فاطمة خالد &lt;[email-masked]&gt;  wrote:
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<div>لم يتم تحديث حالة طلبي في لموقع</div>
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<br><br>Sent from App for Gmail<br>
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<br><br>Friday, 20 May 2022, 11:59 AM +0300 from [email-masked]  &lt;[email-masked]&gt;:<br><div id="composeWebView_previouse_content" style=" opacity: 1"><blockquote id="mail-app-auto-quote" style="border-left-width: 1px; border-left-style: solid; border-left-color: rgb(219, 72, 63); margin: 10px 0px 10px 5px; padding: 0px 0px 0px 10px; display: inherit"><div class="js-helper js-readmsg-msg">
	
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<div dir="rtl">مرحبا فاطمه,</div>
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<div dir="rtl">شكرا لتواصلك معنا,</div>
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<div dir="rtl"> نعتذر لك عن الازعاج الذي تسببنا به </div>
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<div dir="rtl">يرجى العلم تم تحديث حالة الطلب رقم (6142538997)</div>
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<div dir="rtl">لا تتردد في التواصل معنا إذا كنت بحاجة إلى مزيد من المساعدة.</div>
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<div dir="rtl">أصدقاؤك ،</div>
<div dir="rtl">فريق الدعم</div>
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