Subject: Ticket Assigned - Conversation with fathima
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Fri, 13 May 2022 04:18:52 +0000

Hi Reenad Alosaimi,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with fathima fathima                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  fathima Bot:  Hi Fathima ,what do you need help with? Customer:  Order Status Bot:  Please choose your location Customer:  centrepointsa Bot:  Please enter your order number to continue Customer:  6132538031 Bot:    Your order status is : Processing    If you have not received your order, Home Delivery takes  3 to 5 business days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0561190279            04:09 PM, 02nd Apr                   Amirah                   Hi  Fathima  , thank you for getting in touch with us my name is Amirh  May i know how i can help you?           04:09 PM, 02nd Apr                     fathima                    Hi my order was due to deliver           04:10 PM, 02nd Apr                     fathima                    However the delivery representative from aramex refuse to bring my order to my door and insisted i come out on the road           04:10 PM, 02nd Apr                     fathima                    I explained to him i will not do this as I've paid for door to door delivery           04:11 PM, 02nd Apr                   Amirah                    We sincerely apologize for any inconvenience caused to you however, as we can check our courier partner has tried contacting you on the following contact number which was provided at the time of placing this order but without success: (+966561190279).   We request you to please confirm if this is your correct contact number, if so, please share with us a suitable time to contact you. If not, please share with us your correct contact number so that we can arrange the delivery for you accordingly.           04:11 PM, 02nd Apr                     fathima                    He took my delivery back and pit a comment customer is unavailable that is a lie           04:11 PM, 02nd Apr                   Amirah                   Please accept our full apologies for the inconvenience and delay we have caused.  Your request has been submitted to the concerned authority to deliver the request as soon as possible. We will contact you if there is any new information.           04:12 PM, 02nd Apr                   Amirah                   Do you have any other inquiries that we can help with?           04:12 PM, 02nd Apr                     fathima                    That is a lie he did contact me and got through to me but refuse to deliver my item           04:12 PM, 02nd Apr                   Amirah                   Please accept our full apologies for the inconvenience and delay we have caused.           04:13 PM, 02nd Apr                     fathima                    When will i be contacted? I called last week regarding this and i am still waiting for feedback           04:13 PM, 02nd Apr                   Amirah                   When any new information becomes available, we will contact you           04:14 PM, 02nd Apr                   Amirah                   Do you have any other inquiries that we can help with?           04:14 PM, 02nd Apr                     fathima                    I do hope ya'll contact me this was promised on Thursday and i still have 0 feedback above what is happening           04:15 PM, 02nd Apr                   Amirah                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           04:17 PM, 02nd Apr                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4113897