Subject: Note Added - [#4329688] late collection 6140757283
From: Landmark Group <[email-masked]>
To: [email-masked]
Date: Wed, 11 May 2022 13:04:53 +0000

Hi ,    Nujoud Qasem added a note and wants you to have a look.   Ticket URL:  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4329688    Subject:  late collection 6140757283   Requester: Reem Dakkak    Note Content:   <div dir="ltr">Dear Team,<br><br>Kindly to know that the order has been already picked and it`s under the return process .<br><div><br></div>
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<div>Regards,</div>
</div>
<br><div class="gmail_quote"><div dir="ltr" class="gmail_attr"></div></div>
<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>On Tue, May 10, 2022 at 10:42 PM Landmark Group &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:<br>
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<blockquote class="gmail_quote" style="margin:0px 0px 0px 0.8ex;border-left:1px solid rgb(204,204,204);padding-left:1ex"><div style='font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif;font-size:14px'>
	<div style='font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif;font-size:14px'>
<div dir="ltr"><div dir="ltr">Please take a look at ticket <a href="https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4329688" rel="noreferrer" target="_blank">#4329688</a> </div></div>
<div dir="ltr"><div><br></div></div>
<div dir="ltr">Hi Team,<br><br>Problem Statement: Late collection<br>Order Date : Apr 27, 2022<br>Order ID: 6140757283<br>Tracking ID: SD005844849<br><br>Assistance Required: Need urgent collection<br>Issue Description: Customer raised a return request on 4/30/22  date. But the item still not collected.<br>Please collect the item on priority.<br><br>Regards,</div>
<div dir="ltr">Reenad</div>
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                          <blockquote>
                            On
                            Sun, 8 May at  7:47 PM
                            <span>,  Reem Dakkak &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt;  wrote:
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<div style="padding:0px 5px 0px 0px;font-size:12px;color:rgb(111,112,113);margin-left:33px">hey</div>
<div></div>        <img src="https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/H.png" width="30px" height="30px" style="width: 30px; height: 30px; border-radius: 50% 6px 50% 50%; float: left; margin-right: 3px">        <div style="border-radius:4px 20px 20px;background:rgb(168,221,253);max-width:320px;padding:12px;float:left">
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<b>Bot: </b> Hi, welcome!<br><b>Bot: </b> Please enter your name<br><b>Customer: </b> hey<br><b>Bot: </b> Hi Hey ,what do you need help with?<br><b>Customer: </b> Returns process<br><b>Bot: </b> Please choose your location<br><b>Customer: </b> Saudi Arabia<br><b>Bot: </b> </div>
<div>Want to return something?  You can do it in 3 easy ways.</div>
<div></div>
<div></div>
<div>1.You can request a return online. Go to order history in “My Account”.</div>
<div>2.You can return an item in one of our nearest store. </div>
<div>3.You can contact our customer support to place a return request.</div>
<div></div>
<div>For more details, go to Returns Process under Help Centre.</div>
<br><b>Bot: </b> Was I able to resolve your query?<br><b>Customer: </b> No<br><b>Bot: </b> Would you like to still talk to one of our agent?<br><b>Customer: </b> Yes<br><b>Bot: </b> Please enter your email<br><b>Customer: </b> <a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a><br><b>Bot: </b> Please enter your number<br><b>Customer: </b> 0506379471<br><div></div>
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<div style="padding:0px 5px 0px 0px;font-size:12px;color:rgb(111,112,113);margin-left:33px">hey</div>
<div></div>        <img src="https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/H.png" width="30px" height="30px" style="width: 30px; height: 30px; border-radius: 50% 6px 50% 50%; float: left; margin-right: 3px">        <div style="border-radius:4px 20px 20px;background:rgb(168,221,253);max-width:320px;padding:12px;float:left"><img src="https://fc-use1-00-pics-bkt-00.s3.amazonaws.com/715b90e586652540145482edfaabb181b12f7813396d0aabfb08f59bbcff8376/f_marketingpicFull/u_34b11021b4781ce492ede6f0c50901975e9f5bd9af1627d31b94a8647f0f0fe0/img_vf1ec52q4d_7995bc847a3c6a4caf483bda3d416ebdefbcad34e2be42d80098d5d562df17db.png"></div>        <div style="color:rgb(153,153,153);font-size:11px;clear:left;margin-left:33px">07:41 PM, 08th May</div>    </td>
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<div style="padding:0px 5px 0px 0px;font-size:12px;color:rgb(111,112,113);margin-left:33px">hey</div>
<div></div>        <img src="https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/H.png" width="30px" height="30px" style="width: 30px; height: 30px; border-radius: 50% 6px 50% 50%; float: left; margin-right: 3px">        <div style="border-radius:4px 20px 20px;background:rgb(168,221,253);max-width:320px;padding:12px;float:left"><div>I requested a return around 10 days</div></div>        <div style="color:rgb(153,153,153);font-size:11px;clear:left;margin-left:33px">07:42 PM, 08th May</div>    </td>
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<div style="padding:0px 5px 0px 0px;font-size:12px;color:rgb(111,112,113);margin-left:33px">hey</div>
<div></div>        <img src="https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/H.png" width="30px" height="30px" style="width: 30px; height: 30px; border-radius: 50% 6px 50% 50%; float: left; margin-right: 3px">        <div style="border-radius:4px 20px 20px;background:rgb(168,221,253);max-width:320px;padding:12px;float:left"><div>Nobody contacted me</div></div>        <div style="color:rgb(153,153,153);font-size:11px;clear:left;margin-left:33px">07:42 PM, 08th May</div>    </td>
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<div style="font-size:12px;font-weight:500;float:right;color:rgb(111,112,113);margin-right:30px">Reenad</div>        <img src="https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/R.png" width="30px" height="30px" style="width: 30px; height: 30px; border-radius: 6px 50% 50%; margin-left: 5px; float: right; clear: right">        <div style="float:right;border-radius:20px 4px 20px 20px;background-color:rgb(255,255,255);max-width:320px;padding:12px"><div>Hi Dear Customer, My name is Reenad .Thank you for contacting us. I will be happy to help you!</div></div>        <div style="color:rgb(153,153,153);font-size:11px;clear:right">07:42 PM, 08th May</div>
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<div style="padding:0px 5px 0px 0px;font-size:12px;color:rgb(111,112,113);margin-left:33px">hey</div>
<div></div>        <img src="https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/H.png" width="30px" height="30px" style="width: 30px; height: 30px; border-radius: 50% 6px 50% 50%; float: left; margin-right: 3px">        <div style="border-radius:4px 20px 20px;background:rgb(168,221,253);max-width:320px;padding:12px;float:left"><div>Hi</div></div>        <div style="color:rgb(153,153,153);font-size:11px;clear:left;margin-left:33px">07:42 PM, 08th May</div>    </td>
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<div style="font-size:12px;font-weight:500;float:right;color:rgb(111,112,113);margin-right:30px">Reenad</div>        <img src="https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/R.png" width="30px" height="30px" style="width: 30px; height: 30px; border-radius: 6px 50% 50%; margin-left: 5px; float: right; clear: right">        <div style="float:right;border-radius:20px 4px 20px 20px;background-color:rgb(255,255,255);max-width:320px;padding:12px"><div>We sincerely apologize for any inconvenience caused, <br><br>We have forwarded your query to the concerned team and will be in touch with you asap to assist you in resolving this concern.</div></div>        <div style="color:rgb(153,153,153);font-size:11px;clear:right">07:43 PM, 08th May</div>
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<div style="font-size:12px;font-weight:500;float:right;color:rgb(111,112,113);margin-right:30px">Reenad</div>        <img src="https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/R.png" width="30px" height="30px" style="width: 30px; height: 30px; border-radius: 6px 50% 50%; margin-left: 5px; float: right; clear: right">        <div style="float:right;border-radius:20px 4px 20px 20px;background-color:rgb(255,255,255);max-width:320px;padding:12px"><div>Is there anything else i can assist you with?</div></div>        <div style="color:rgb(153,153,153);font-size:11px;clear:right">07:43 PM, 08th May</div>
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<div style="padding:0px 5px 0px 0px;font-size:12px;color:rgb(111,112,113);margin-left:33px">hey</div>
<div></div>        <img src="https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/H.png" width="30px" height="30px" style="width: 30px; height: 30px; border-radius: 50% 6px 50% 50%; float: left; margin-right: 3px">        <div style="border-radius:4px 20px 20px;background:rgb(168,221,253);max-width:320px;padding:12px;float:left"><img src="https://fc-use1-00-pics-bkt-00.s3.amazonaws.com/715b90e586652540145482edfaabb181b12f7813396d0aabfb08f59bbcff8376/f_marketingpicFull/u_34b11021b4781ce492ede6f0c50901975e9f5bd9af1627d31b94a8647f0f0fe0/img_2j2gdbl1c0_c72ece6fb40e49960e5c72e216577e688e529c5c0f187fbe7c6bf14e046cddb6.png"></div>        <div style="color:rgb(153,153,153);font-size:11px;clear:left;margin-left:33px">07:43 PM, 08th May</div>    </td>
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<div style="padding:0px 5px 0px 0px;font-size:12px;color:rgb(111,112,113);margin-left:33px">hey</div>
<div></div>        <img src="https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/H.png" width="30px" height="30px" style="width: 30px; height: 30px; border-radius: 50% 6px 50% 50%; float: left; margin-right: 3px">        <div style="border-radius:4px 20px 20px;background:rgb(168,221,253);max-width:320px;padding:12px;float:left"><div>Thats the order</div></div>        <div style="color:rgb(153,153,153);font-size:11px;clear:left;margin-left:33px">07:43 PM, 08th May</div>    </td>
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<div style="padding:0px 5px 0px 0px;font-size:12px;color:rgb(111,112,113);margin-left:33px">hey</div>
<div></div>        <img src="https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/H.png" width="30px" height="30px" style="width: 30px; height: 30px; border-radius: 50% 6px 50% 50%; float: left; margin-right: 3px">        <div style="border-radius:4px 20px 20px;background:rgb(168,221,253);max-width:320px;padding:12px;float:left"><div>Return service is so slow from landmark</div></div>        <div style="color:rgb(153,153,153);font-size:11px;clear:left;margin-left:33px">07:43 PM, 08th May</div>    </td>
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<div style="padding:0px 5px 0px 0px;font-size:12px;color:rgb(111,112,113);margin-left:33px">hey</div>
<div></div>        <img src="https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/H.png" width="30px" height="30px" style="width: 30px; height: 30px; border-radius: 50% 6px 50% 50%; float: left; margin-right: 3px">        <div style="border-radius:4px 20px 20px;background:rgb(168,221,253);max-width:320px;padding:12px;float:left"><div>If i didnt contact customer service nobody will pick the order</div></div>        <div style="color:rgb(153,153,153);font-size:11px;clear:left;margin-left:33px">07:44 PM, 08th May</div>    </td>
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<div style="padding:0px 5px 0px 0px;font-size:12px;color:rgb(111,112,113);margin-left:33px">hey</div>
<div></div>        <img src="https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/H.png" width="30px" height="30px" style="width: 30px; height: 30px; border-radius: 50% 6px 50% 50%; float: left; margin-right: 3px">        <div style="border-radius:4px 20px 20px;background:rgb(168,221,253);max-width:320px;padding:12px;float:left"><div>The second time happened</div></div>        <div style="color:rgb(153,153,153);font-size:11px;clear:left;margin-left:33px">07:44 PM, 08th May</div>    </td>
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<div style="font-size:12px;font-weight:500;float:right;color:rgb(111,112,113);margin-right:30px">Reenad</div>        <img src="https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/R.png" width="30px" height="30px" style="width: 30px; height: 30px; border-radius: 6px 50% 50%; margin-left: 5px; float: right; clear: right">        <div style="float:right;border-radius:20px 4px 20px 20px;background-color:rgb(255,255,255);max-width:320px;padding:12px"><div>We sincerely apologize for any inconvenience caused,</div></div>        <div style="color:rgb(153,153,153);font-size:11px;clear:right">07:44 PM, 08th May</div>
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<div style="font-size:12px;font-weight:500;float:right;color:rgb(111,112,113);margin-right:30px">Reenad</div>        <img src="https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/R.png" width="30px" height="30px" style="width: 30px; height: 30px; border-radius: 6px 50% 50%; margin-left: 5px; float: right; clear: right">        <div style="float:right;border-radius:20px 4px 20px 20px;background-color:rgb(255,255,255);max-width:320px;padding:12px"><div>We have forwarded your query to the concerned team and will be in touch with you asap to assist you in resolving this concern.</div></div>        <div style="color:rgb(153,153,153);font-size:11px;clear:right">07:44 PM, 08th May</div>
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<div style="padding:0px 5px 0px 0px;font-size:12px;color:rgb(111,112,113);margin-left:33px">hey</div>
<div></div>        <img src="https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/H.png" width="30px" height="30px" style="width: 30px; height: 30px; border-radius: 50% 6px 50% 50%; float: left; margin-right: 3px">        <div style="border-radius:4px 20px 20px;background:rgb(168,221,253);max-width:320px;padding:12px;float:left"><div>Yes please</div></div>        <div style="color:rgb(153,153,153);font-size:11px;clear:left;margin-left:33px">07:44 PM, 08th May</div>    </td>
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<div style="padding:0px 5px 0px 0px;font-size:12px;color:rgb(111,112,113);margin-left:33px">hey</div>
<div></div>        <img src="https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/H.png" width="30px" height="30px" style="width: 30px; height: 30px; border-radius: 50% 6px 50% 50%; float: left; margin-right: 3px">        <div style="border-radius:4px 20px 20px;background:rgb(168,221,253);max-width:320px;padding:12px;float:left"><div>I need someone to pick the order</div></div>        <div style="color:rgb(153,153,153);font-size:11px;clear:left;margin-left:33px">07:44 PM, 08th May</div>    </td>
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<div style="padding:0px 5px 0px 0px;font-size:12px;color:rgb(111,112,113);margin-left:33px">hey</div>
<div></div>        <img src="https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/H.png" width="30px" height="30px" style="width: 30px; height: 30px; border-radius: 50% 6px 50% 50%; float: left; margin-right: 3px">        <div style="border-radius:4px 20px 20px;background:rgb(168,221,253);max-width:320px;padding:12px;float:left"><div>For a return</div></div>        <div style="color:rgb(153,153,153);font-size:11px;clear:left;margin-left:33px">07:44 PM, 08th May</div>    </td>
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<div style="padding:0px 5px 0px 0px;font-size:12px;color:rgb(111,112,113);margin-left:33px">hey</div>
<div></div>        <img src="https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/H.png" width="30px" height="30px" style="width: 30px; height: 30px; border-radius: 50% 6px 50% 50%; float: left; margin-right: 3px">        <div style="border-radius:4px 20px 20px;background:rgb(168,221,253);max-width:320px;padding:12px;float:left"><div>Asao</div></div>        <div style="color:rgb(153,153,153);font-size:11px;clear:left;margin-left:33px">07:45 PM, 08th May</div>    </td>
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<div style="padding:0px 5px 0px 0px;font-size:12px;color:rgb(111,112,113);margin-left:33px">hey</div>
<div></div>        <img src="https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/H.png" width="30px" height="30px" style="width: 30px; height: 30px; border-radius: 50% 6px 50% 50%; float: left; margin-right: 3px">        <div style="border-radius:4px 20px 20px;background:rgb(168,221,253);max-width:320px;padding:12px;float:left"><div>Asap</div></div>        <div style="color:rgb(153,153,153);font-size:11px;clear:left;margin-left:33px">07:45 PM, 08th May</div>    </td>
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<div style="font-size:12px;font-weight:500;float:right;color:rgb(111,112,113);margin-right:30px">Reenad</div>        <img src="https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/R.png" width="30px" height="30px" style="width: 30px; height: 30px; border-radius: 6px 50% 50%; margin-left: 5px; float: right; clear: right">        <div style="float:right;border-radius:20px 4px 20px 20px;background-color:rgb(255,255,255);max-width:320px;padding:12px"><div>نعتذر منك على التأخير، سيتم رفع طلبك للجهة المعنيه حتى يتم استلام الطلب باسرع وقت ممكن</div></div>        <div style="color:rgb(153,153,153);font-size:11px;clear:right">07:45 PM, 08th May</div>
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<div style="font-size:12px;font-weight:500;float:right;color:rgb(111,112,113);margin-right:30px">Reenad</div>        <img src="https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/R.png" width="30px" height="30px" style="width: 30px; height: 30px; border-radius: 6px 50% 50%; margin-left: 5px; float: right; clear: right">        <div style="float:right;border-radius:20px 4px 20px 20px;background-color:rgb(255,255,255);max-width:320px;padding:12px"><div>We apologize for the delay, your order will be submitted to the concerned authority so that the request is received as soon as possible</div></div>        <div style="color:rgb(153,153,153);font-size:11px;clear:right">07:45 PM, 08th May</div>
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<div style="padding:0px 5px 0px 0px;font-size:12px;color:rgb(111,112,113);margin-left:33px">hey</div>
<div></div>        <img src="https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/H.png" width="30px" height="30px" style="width: 30px; height: 30px; border-radius: 50% 6px 50% 50%; float: left; margin-right: 3px">        <div style="border-radius:4px 20px 20px;background:rgb(168,221,253);max-width:320px;padding:12px;float:left"><div>Ok thank you Reenad</div></div>        <div style="color:rgb(153,153,153);font-size:11px;clear:left;margin-left:33px">07:45 PM, 08th May</div>    </td>
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<div style="font-size:12px;font-weight:500;float:right;color:rgb(111,112,113);margin-right:30px">Reenad</div>        <img src="https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/R.png" width="30px" height="30px" style="width: 30px; height: 30px; border-radius: 6px 50% 50%; margin-left: 5px; float: right; clear: right">        <div style="float:right;border-radius:20px 4px 20px 20px;background-color:rgb(255,255,255);max-width:320px;padding:12px">
<div>It was a pleasure to assist you. Thank you for shopping with us.</div>
<div>Have a wonderful day.</div>
</div>        <div style="color:rgb(153,153,153);font-size:11px;clear:right">07:47 PM, 08th May</div>
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<tr><td style="text-align:center"><span style="font-size:13px;color:rgb(153,153,153)">View conversation in <a href="https://web.freshchat.com/a/224106425474082/inbox/open/0/conversation/611406971138623" style="font-weight:500;color:rgb(153,153,153);text-decoration:none" rel="noreferrer" target="_blank">Freshchat</a></span></td></tr>      </tbody>
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<span style="font-family:Arial;font-size:medium;color:rgb(6,31,221);width:290px;vertical-align:top;font-weight:bold">Nujoud Qasem</span><br style='color:rgb(0,0,0);font-family:"Times New Roman";font-size:medium'><font color="#061fdd"><span style="font-size:13.3333px">Account Management - KSA</span></font><br style='color:rgb(0,0,0);font-family:"Times New Roman";font-size:medium'><a href="http://shipa.com/logistics-for-business/shipa-delivery/" style='font-family:"Times New Roman";font-size:medium' target="_blank" rel="noreferrer"><img src="http://connections.agilityportal.com/Shipa-Email-Signature/images/shipa-delivery-sig.png" width="200"></a><span style='color:rgb(0,0,0);font-family:"Times New Roman";font-size:medium'></span><br style='color:rgb(0,0,0);font-family:"Times New Roman";font-size:medium'><span style="font-family:Arial;color:rgb(0,0,0);font-size:12px"><strong>M:</strong> +962791569460</span><br style='color:rgb(0,0,0);font-family:"Times New Roman";font-size:medium'><span style="font-family:Arial;color:rgb(0,0,0);font-size:12px"><strong>O:</strong> 800 74472</span><br style='color:rgb(0,0,0);font-family:"Times New Roman";font-size:medium'><span style="font-family:Arial;color:rgb(0,0,0);font-size:12px"><a href="mailto:[email-masked]" style="color:rgb(6,31,221)" target="_blank" rel="noreferrer">[email-masked]</a></span><br style='color:rgb(0,0,0);font-family:"Times New Roman";font-size:medium'><span style="font-family:Arial;color:rgb(0,0,0);font-size:12px"><a href="http://shipa.com/logistics-for-business/shipa-delivery/" style="color:rgb(6,31,221)" target="_blank" rel="noreferrer">shipa.com/delivery</a></span><br>
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