Subject: Ticket Assigned - late click
From: Landmark Group <[email-masked]>
To: [email-masked]
Date: Fri, 08 Apr 2022 17:49:21 +0000

Hi Reenad Alosaimi,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  late click shibu paviyans                    Bot:  Hi again! Bot:  Please enter your name Customer:  shibu paviyans Bot:  Hi Shibu Paviyans ,what do you need help with? Customer:  Order Status Bot:  Please choose your location Customer:  Saudi Arabia Bot:  Please enter your order number to continue Customer:  6133573141 Bot:    Your order status is : Processing    If you have not received your order, Home Delivery takes 7 to 9 days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0590272010            09:40 PM, 08th Apr                   Reenad                   Hi Shibu , My name is Reenad .Thank you for contacting us. I will be happy to help you!           09:41 PM, 08th Apr                     shibu paviyans                    6133573141 why this order taking long time for delivery           09:42 PM, 08th Apr                   Reenad                   Thank you for sharing the order details. Please allow me a moment to check this for you.           09:42 PM, 08th Apr                   Reenad                   We sincerely apologize for any inconvenience caused,   We have forwarded your query to the concerned team and will be in touch with you asap to assist you in resolving this concern.           09:44 PM, 08th Apr                   Reenad                   Is there anything else i can assist you with?           09:44 PM, 08th Apr                     shibu paviyans                    How can cancell this order           09:44 PM, 08th Apr                     shibu paviyans                    How can i cancell this order           09:45 PM, 08th Apr                   Reenad                   Sorry to hear that you can tell us the reason if any. ​ The amount of your order can be refunded from the "Collect it in store" service using the following steps:  Or not: ​ If you receive the product from the store within 14 days. Then here's the following:  Products can be returned within 14 days through one of the following options:  1- You can contact the customer support team at (8001111027) to book an appointment to receive the product to be returned. 2- You can also book an appointment to receive the product to be returned online by logging in to your account and going to the order history and then clicking on “Order Number” from this page (https://www.centrepointstores.com/), and choosing the products you want to return . 3- You can visit the nearest branch of (Centerpoint) and return the product to the branch. ​ Secondly:  If you do not receive the product within 14 days, it will be canceled automatically and the amount will be refunded automatically.           09:46 PM, 08th Apr                   Reenad                   Is there anything else i can assist you with?           09:46 PM, 08th Apr                     shibu paviyans                    Ok thanks           09:47 PM, 08th Apr                     shibu paviyans                    Nothing           09:47 PM, 08th Apr                   Reenad                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           09:48 PM, 08th Apr                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4146233