Subject: Ticket Assigned - Click & Collect
From: Splash <[email-masked]>
To: [email-masked]
Date: Tue, 29 Mar 2022 17:04:45 +0000

Hi Reenad Alosaimi,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Click & Collect I placed order on 16.March 9561398798 and its mentioned that i can collect my order by 17.Mar, but i didn't rcv any notification for collection, thn i started calling on 19.Mar, 20mar, 21mar but no help from customer service, all your staff keep repeating same thing "there is some tech issue" and 22.Mar i got notification that my order was cancelled due to glitch in the system this is a lie after thn i checked ur website again and my ordered product was there with higher price of 107dhs insted of 71 dhs, so i learnt that due to price difference u didn't dispatched my order and ur staff was just making EXCUSES.... being such a big brand how can u do this with your customers,  its very very.....disappointing.  pls look into this matter and revert with the feedback, https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4067134