Subject: Ticket Assigned - Conversation with mouath
From: Landmark Group <[email-masked]>
To: [email-masked]
Date: Sun, 20 Feb 2022 10:28:27 +0000

Hi Reenad Alosaimi,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with mouath mouath                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  mouath Bot:  Hi Mouath ,what do you need help with? Customer:  Your order update Bot:  Please choose your location Customer:  Saudi Arabia Bot:  Please enter your order number to continue Customer:  6126636463 Bot:    Your order status is : Processing    If you have not received your order, Home Delivery takes 7 to 9 days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  00966562233555            02:05 PM, 20th Feb                   Reenad           
         Hi Mouath, My name is Reenad.Thank you for contacting us. I will be happy to help you!           02:06 PM, 20th Feb                   Reenad                   Thank you for sharing the order details. Please allow me a moment to check this for you.           02:06 PM, 20th Feb                   Reenad                   Please note that pick-up order from a point take from 2 to 4 days to be prepared, and your order is under processing. When it is ready, you will receive a text message           02:08 PM, 20th Feb                   Reenad                   Is there anything else i can assist you with?           02:09 PM, 20th Feb                     mouath                    Need to cancel the order           02:11 PM, 20th Feb                     mouath                    Becouse as per the order most recieve today           02:11 PM, 20th Feb                     mouath                    And as per the message recieved yesterday           02:11 PM, 20th Feb                   
   mouath                    it will deliver today           02:11 PM, 20th Feb                     mouath                    So please if u can confirm recieve it today           02:12 PM, 20th Feb                     mouath                    Otherwise cancel it           02:12 PM, 20th Feb                     mouath                    This us the message           02:12 PM, 20th Feb                     mouath                    Weve shipped your order 6126636463 for Kappa Graphic Print T-shirt wi...  to Petromin Express - FODEL  Inside Riyadh Petrol Station, Prince Abdullah Ibn Musaid Street, Sulaimania, Riyadh. Expect arrival by 20-02-2022. Track it:            02:12 PM, 20th Feb                   Reenad                   We apologize, the order is being processed and cannot be canceled after the order is successfully completed and the orders are processed within 1-4 working days (from Sunday to Thursday)           02:13 PM, 20th Feb                   Reenad                   Is 
 there anything else i can assist you with?           02:13 PM, 20th Feb                   Reenad                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           02:17 PM, 20th Feb                     mouath                    Need to talk to the manager           02:17 PM, 20th Feb                   Reenad                   Thank you for sharing the order details. Please allow me a moment to check this for you.           02:17 PM, 20th Feb                   Mohammed                   Hi Mouath, My name is Mohammed.Thank you for contacting us. I will be happy to help you!           02:20 PM, 20th Feb                   Mohammed                   As per our deliver time the order will be deliver with in 2-4 working days           02:23 PM, 20th Feb                   Mohammed                   Is there anything else may I assist you?           02:23 PM, 20th Feb                     mouath                    When make the order they did
 nt mention this info           02:23 PM, 20th Feb                     mouath                    They said on 20 feb only           02:23 PM, 20th Feb                     mouath                    No range           02:23 PM, 20th Feb                     mouath                    It was clear           02:24 PM, 20th Feb                     mouath                    And they send message about it           02:24 PM, 20th Feb                     mouath                    Weve shipped your order 6126636463 for Kappa Graphic Print T-shirt wi...  to Petromin Express - FODEL  Inside Riyadh Petrol Station, Prince Abdullah Ibn Musaid Street, Sulaimania, Riyadh. Expect arrival by 20-02-2022. Track it:            02:24 PM, 20th Feb                     mouath                    They said its shipped           02:24 PM, 20th Feb                     mouath                    Where is the driver no ??           02:24 PM, 20th Feb                   Mohammed                   We sincerely apologize
  for any inconvenience caused,   We have forwarded your query to the concerned team and will be in touch with you asap to assist you in resolving this concern.           02:24 PM, 20th Feb                     mouath                    Thank u           02:25 PM, 20th Feb                   Mohammed                   Is there anything else may I assist you?           02:25 PM, 20th Feb                     mouath                    but if its not recieved today it will be cancel           02:25 PM, 20th Feb                     mouath                    Becouse useless if not recieved today           02:26 PM, 20th Feb                     mouath                    My son has green party tomorrow morning           02:26 PM, 20th Feb                   Mohammed                   Please allow us some time to check with our team and do the needful           02:26 PM, 20th Feb                     mouath                    Thank u           02:26 PM, 20th Feb                   Mohammed        
            Thank you for your understanding and cooperation           02:26 PM, 20th Feb                   Mohammed                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           02:26 PM, 20th Feb                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/3918776