Subject: Ticket Assigned - Conversation with ahmed turki
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sun, 20 Feb 2022 09:36:29 +0000

Hi Reenad Alosaimi,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with ahmed turki ahmed turki                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  ahmed turki Bot:  Hi Ahmed Turki ,what do you need help with? Customer:  Order Status Bot:  Please choose your location Customer:  centrepointsa Bot:  Please enter your order number to continue Customer:  0 Bot:  Looks to be an invalid order No Bot:  Please enter your order number to continue Customer:  /startOver Bot:  Please enter your order number to continue Customer:  6126059493 Bot:    Your order status is : Processing    If you have not received your order, Home Delivery takes  3 to 5 business days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0566099031 Bot:  Please wait while we transfer you to an agent Agent:  Hi Ahmed turki. Thank you for contacting us. My name is Saud. How may I help you today? Customer:  I don’t need my order and I won’t receive it Customer:  Next time send polite delivery man Agent:  the next time the driver calls you please tell  hum to cancel Agent:  we are sorry again Customer:  !! Customer:  Sorry for what Customer:  I need to make a complaint for this driver Agent:  the complaint will be made  we are truly sorry again Agent:  is there anything more I can assist you with? Customer:  Give me the complaint number Agent:  do you still want the shipment sir ? Customer:  Don’t need anything from this driver Customer:  He canceled the line on my face Customer:  I need the complaint numbers Customer:  He close the line Agent:  but do you need the shipment it will be  delivered again with different driver Customer:  First i need tge complaint number Customer:  And want to know the action taken Customer:  I need the complaint number Agent:  you will get it to your e mail Customer:  Ok Customer:  Waiting for it Agent:  but are you still want the shipment or not Customer:  Good bye Agent:  It was a pleasure to assist you. Thank you for shopping with us. Have a wonderful day. Bot:  Rate our Customer Service Agent [Customer Feedback: How satisfied were you with your chat with us today? - Extremely dissatisfied] Customer:  /startOver Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Customer:  Follow complaint Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Customer:  Hello Bot:  Hi again! Bot:  Please enter your name Customer:  ahmed turki Bot:  Hi Ahmed Turki ,what do you need help with? Customer:  Order Status Bot:  Please choose your location Customer:  centrepointsa Bot:  Please enter your order number to continue Customer:  6126059493 Bot:   Your order status is : Processing    If you have not received your order, Home Delivery takes  3 to 5 business days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes            03:05 PM, 17th Feb                   Modhi                   Hi ,Good Evening, Thank you for contacting us. My name is Modhi , I will be happy to assist you.           03:05 PM, 17th Feb                     ahmed turki                    Good evening           03:05 PM, 17th Feb                     ahmed turki                    I made a complaint yesterday           03:05 PM, 17th Feb                     ahmed turki                    But didn’t receive any mail regarding my complaint           03:06 PM, 17th Feb                     ahmed turki                    And no one follow it with me           03:06 PM, 17th Feb                   Modhi                   Could you please share your order number so that I can assist you further?           03:06 PM, 17th Feb                     ahmed turki                    First the complaint link with my mobile no or with order no           03:07 PM, 17th Feb                     ahmed turki                    !           03:09 PM, 17th Feb                   Modhi                   please allow me a moment to check this for you.           03:10 PM, 17th Feb                     ahmed turki                    Ok           03:11 PM, 17th Feb                   Modhi                   Please confirm if this is your right phone number +966564184595 ?           03:12 PM, 17th Feb                   Modhi                   Hi, I'm not getting a response from you. Are we still connected?           03:14 PM, 17th Feb                   Modhi                   Hi I have not received a response from you still, please confirm if we are still connected?           03:19 PM, 17th Feb                   Modhi                   As we have not received a response, this chat will be closed automatically. Please feel free to get in touch with us in case of any unanswered query.           03:23 PM, 17th Feb                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/3907758