Subject: Ticket Assigned - Conversation with mohammed amer siddiqui
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sat, 29 Jan 2022 15:53:24 +0000

Hi Reenad Alosaimi,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with mohammed amer siddiqui mohammed amer siddiqui                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  mohammed amer siddiqui Bot:  Hi Mohammed Amer Siddiqui ,what do you need help with? Customer:  When will I get my refund? Bot:  Please choose your location Customer:  Saudi Arabia Bot:    Did you return your order? We will issue your refund after we receive your returns and perform a quality check. Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by SADAD or cash - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.   Canceled your order? Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by SADAD - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0590774375 Bot:  Please wait while we transfer you to an agent Agent:  Hi Mohammed. Thank you for contacting us. Im Naif . How may I help you today? Customer:  Hi, i have returned one item earlier, but still i didn't get my refund money back Agent:  Please share with me your order number so that i can assist you with this accordingly. Customer:  6376924268 Agent:  Thank you for sharing the order details. Please allow me a moment to check this for you. Customer:  IMAGE Agent:  We have forwarded your query to the concerned team and will be in touch with you asap to assist you in resolving this concern. Agent:  Your case has been escalated we will contact you sooner. Agent:  Is there any thing else that i can help you with? Customer:  No , i just want my refund money, it is already a month now i returned the item Customer:  Please refund Agent:  Your case has been escalated we will contact you sooner. Agent:  It was a pleasure to assist you. Thank you for shopping with us. Have a wonderful day. Bot:  Rate our Customer Service Agent [Customer Feedback: How satisfied were you with your chat with us today? - Neither Satisfied or Dissatisfied] Customer:  /startOver Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Customer:  Hello Bot:  Hi again! Bot:  Please enter your name Customer:  mohammed amer siddiqui Bot:  Hi Mohammed Amer Siddiqui ,what do you need help with? Customer:  When will I get my refund? Bot:  Please choose your location Customer:  Saudi Arabia Bot:   Did you return your order? We will issue your refund after we receive your returns and perform a quality check. Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by SADAD or cash - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.   Canceled your order? Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by SADAD - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes            11:19 AM, 27th Jan                   Maha                   Hi  this is Maha .how can I help you ?           11:19 AM, 27th Jan                     mohammed amer siddiqui                    Hi, i have returned one item earlier, but still i didn't get my refund money back           11:22 AM, 27th Jan                   Maha                   Hi, I'm not getting a response from you. Are we still connected?           11:22 AM, 27th Jan                     mohammed amer siddiqui                             11:22 AM, 27th Jan                     mohammed amer siddiqui                    Hi, i have returned one item earlier, but still i didn't get my refund money back           11:22 AM, 27th Jan                     mohammed amer siddiqui                    6376924268           11:23 AM, 27th Jan                   Maha                   Thank you for sharing the order details. Please allow me a moment to check this for you.           11:23 AM, 27th Jan                   Maha                   Please be assured as we have now escalated this issue to our concerned team and they are closely working on this to fix it for you.             11:24 AM, 27th Jan                   Maha                   Do you have any other inquiries?           11:24 AM, 27th Jan                   Maha                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           11:26 AM, 27th Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/3816396