Subject: New Reply Received - Conversation with nisreen
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Mon, 17 Jan 2022 13:57:57 +0000

Hi Reenad Alosaimi,  The customer has responded to the ticket.  Conversation with nisreen  Ticket comment <div class="WordSection1">
<div class="MsoNormal">Dear <a id="OWAAMA638F3E0A0804FC0AC48147C1B50292C" href="mailto:[email-masked]" rel="noreferrer">
<span style='font-family:"Calibri",sans-serif;text-decoration:none'>@Shameer Binkunhimoyin</span></a>,</div>
<div></div>
<div></div>
<div class="MsoNormal"></div>
<div> </div>
<div></div>
<div class="MsoNormal">Could you please help me understand the below issue?</div>
<div></div>
<div></div>
<div class="MsoNormal"></div>
<div> </div>
<div></div>
<div>
<div class="MsoNormal"><span style="color:black">Warm Regards,</span></div>
<div></div>
<div></div>
<div class="MsoNormal"><b><span style="color:black"> </span></b></div>
<div></div>
<div></div>
<table class="MsoNormalTable" border="0" cellspacing="0" cellpadding="0" width="784" style="width:587.85pt;border-collapse:collapse">
<tbody>
<tr style="height:3.7pt">
<td width="185" style="width:138.5pt;border:none;border-right:solid #DDAD54 1.0pt;padding:0in 5.4pt 0in 5.4pt;height:3.7pt">
<div class="MsoNormal">
<span style="font-size:9.0pt">                <img width="90" height="104" style="width:.9375in;height:1.0833in" id="Picture_x0020_14" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0MzI5NzQ4MDIxNCwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.vOEe4wroMDDpsRKH7dijY6iRksV_DtnGfyQ_OGI2A5A" alt="signature_643944592"> </span><span style="font-size:12.0pt"></span>
</div>
<div></div>
<div></div>
<div class="MsoNormal">
<b><span style="font-size:9.0pt;color:#6F554D">      </span></b><b><span style='font-size:9.0pt;font-family:"Sofia Pro SemiBold";color:#6F554D'>Download the Shukran</span></b><b><span style="font-size:9.0pt;color:#6F554D"> </span></b><b><span style='font-size:9.0pt;font-family:"Sofia Pro SemiBold";color:#6F554D'>App</span></b><span style="font-size:9.0pt"> </span>
</div>
<div></div>
<div></div>
<div class="MsoNormal"><span style="font-size:2.0pt"> </span></div>
<div></div>
<div></div>
<div class="MsoNormal">
<span style="font-size:9.0pt">     </span><a href="https://play.google.com/store/apps/details?id=com.landmarkgroup.shukran" rel="noreferrer"><span style="font-size:9.0pt;color:#42241C;text-decoration:none"><img width="76" height="25" style="width:.7916in;height:.2638in" id="Picture_x0020_13" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0MzI5NzQ4MDIxNSwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.uVpgOxyg0SSCI-RGWSInofw6UdMYjb6W9rovay2ZZSc" alt="signature_1474389494"></span></a><span style="font-size:9.0pt">  </span><a href="https://itunes.apple.com/us/app/shukran/id730806055?ls=1&amp;mt=8" rel="noreferrer"><span style="font-size:9.0pt;color:#42241C;text-decoration:none"><img width="73" height="24" style="width:.7569in;height:.25in" id="Picture_x0020_12" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0MzI5NzQ4MDIxNiwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.fdcQPgZzNjrUw3DxNDaTAkONXpskeanydcI3c-xVyFc" alt="signature_235074976"></span></a>
</div>
<div></div>
<div></div>
</td>
<td width="4" style="width:3.3pt;padding:0in 0in 0in 0in;height:3.7pt">
<div class="MsoNormal"><span style="font-size:5.0pt;color:#42241C"> </span></div>
<div></div>
<div></div>
</td>
<td width="595" style="width:446.05pt;padding:0in 5.4pt 0in 5.4pt;height:3.7pt">
<div class="MsoNormal" style="text-align:justify"><b><span style='font-size:10.5pt;font-family:"Sofia Pro SemiBold";color:#42241C'>Diamond Kedia</span></b></div>
<div></div>
<div></div>
<div class="MsoNormal" style="text-align:justify"><b><span style='font-size:10.5pt;font-family:"Sofia Pro SemiBold";color:#42241C'>Senior Executive – Loyalty Partnership &amp; Gift Cards</span></b></div>
<div></div>
<div></div>
<div class="MsoNormal" style="text-align:justify"></div>
<div> </div>
<div></div>
<div class="MsoNormal" style="text-align:justify">
<b><span lang="FR-CA" style='font-size:10.5pt;font-family:"Sofia Pro SemiBold";color:#42241C'>P</span></b><b><span lang="FR-CA" style="font-size:10.5pt;color:#42241C">  </span></b><b><span lang="FR-CA" style='font-size:10.5pt;font-family:"Sofia Pro SemiBold";color:#42241C'>:</span></b><b><span lang="FR-CA" style="font-size:10.5pt;color:#42241C"> </span></b><b><span style='font-size:10.5pt;font-family:"Sofia Pro SemiBold";color:#42241C'>+971
 4 517 3842</span></b>
</div>
<div></div>
<div></div>
<div class="MsoNormal" style="text-align:justify">
<b><span lang="FR-CA" style='font-size:10.5pt;font-family:"Sofia Pro SemiBold";color:#42241C'>E</span></b><b><span lang="FR-CA" style="font-size:10.5pt;color:#42241C">  </span></b><b><span lang="FR-CA" style='font-size:10.5pt;font-family:"Sofia Pro SemiBold";color:#42241C'>:</span></b><b><span lang="FR-CA" style="font-size:10.5pt;color:#42241C"> </span></b><a href="mailto:[email-masked]" rel="noreferrer">Diamond.Kedia<span style='font-size:10.5pt;font-family:"Sofia Pro SemiBold"'>@landmarkgroup.com</span></a>
</div>
<div></div>
<div></div>
<div class="MsoNormal" style="text-align:justify">
<b><span lang="FR-CA" style='font-size:10.5pt;font-family:"Sofia Pro SemiBold";color:#42241C'>A</span></b><b><span lang="FR-CA" style="font-size:10.5pt;color:#42241C">  </span></b><b><span lang="FR-CA" style='font-size:10.5pt;font-family:"Sofia Pro SemiBold";color:#42241C'>:</span></b><b><span lang="FR-CA" style="font-size:10.5pt;color:#42241C"> </span></b><b><span lang="FR-CA" style='font-size:10.5pt;font-family:"Sofia Pro SemiBold";color:#42241C'>Landmark
 Tower, Dubai Marina, UAE</span></b>
</div>
<div></div>
<div></div>
<div class="MsoNormal" style="text-align:justify">
<a href="https://www.facebook.com/shukran" rel="noreferrer"><span style='font-size:10.5pt;font-family:"Sofia Pro Medium";color:#42241C;text-decoration:none'><img width="27" height="27" style="width:.2847in;height:.2847in" id="Picture_x0020_11" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0MzI5NzQ4MDIxNywiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.71gJSxR_9QX55cO_xDfy50npPtLtbtLcU7TZy0_9Y2I" alt="signature_426921303"></span></a><span style="font-size:10.5pt">   </span><a href="https://twitter.com/ShukranReward" rel="noreferrer"><span style='font-size:10.5pt;font-family:"Sofia Pro Medium";color:#954F72;text-decoration:none'><img width="27" height="27" style="width:.2847in;height:.2847in" id="Picture_x0020_10" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0MzI5NzQ4MDIxOCwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.18kvcdwIxyP3kP_fgJFuuNrf_GffJP_F3AO2-1zrhUA" alt="signature_88881169"></span></a><span style="font-size:10.5pt"> 
  </span><a href="https://instagram.com/ShukranReward" rel="noreferrer"><span style='font-size:10.5pt;font-family:"Sofia Pro Medium";color:#954F72;text-decoration:none'><img width="27" height="27" style="width:.2847in;height:.2847in" id="Picture_x0020_9" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0MzI5NzQ4MDIxOSwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.ka_daMTzGWqEYgQEkkv2aSDFlKXhXoW24-Qh_CxfRKE" alt="signature_837598934"></span></a><span style="font-size:10.5pt"> 
  </span><a href="https://www.shukran.com/ae/en/" rel="noreferrer"><span style='font-size:10.5pt;font-family:"Sofia Pro Medium";color:#954F72;text-decoration:none'><img width="27" height="27" style="width:.2847in;height:.2847in" id="Picture_x0020_8" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0MzI5NzQ4MDIyMCwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.aB_NbGOkNdWtc4pgM9mFACpJeoUVK83A78l1bqIbdVA" alt="signature_307928511"></span></a>
</div>
<div></div>
<div></div>
</td>
</tr>
</tbody>
</table>
<div class="MsoNormal"></div>
<div> </div>
<div></div>
<div class="MsoNormal"><span style='font-size:9.0pt;font-family:"Helv",sans-serif;color:black'> </span></div>
<div></div>
<div></div>
<div class="MsoNormal"><span style="color:black">19<sup>th</sup> Floor, Landmark Tower, Dubai Marina, UAE, P.O. Box 25030</span></div>
<div></div>
<div></div>
<div class="MsoNormal">
<span style="color:black">Map Location: <a href="https://goo.gl/maps/sYEzwFJ2B1p" rel="noreferrer"><span style="color:#0563C1">https://goo.gl/maps/sYEzwFJ2B1p</span></a> / </span><span style="color:#1F497D">25°05'19.9"N 55°09'04.2"E</span>
</div>
<div></div>
<div></div>
<div class="MsoNormal"><a href="http://www.shukran.com" rel="noreferrer">www.shukran.com</a></div>
<div></div>
<div></div>
</div>
<div class="MsoNormal"></div>
<div> </div>
<div></div>
<div>
<div style="border:none;border-top:solid #E1E1E1 1.0pt;padding:3.0pt 0in 0in 0in">
<div class="MsoNormal"><b></b></div>
</div>
</div>
</div>
<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>From: Centrepoint &lt;[email-masked]&gt; <br>
<b>Sent:</b> Monday, January 17, 2022 5:56 PM<br>
<b>To:</b> Diamond Kedia &lt;[email-masked]&gt;; Rajat Arora &lt;[email-masked]&gt;; Siva Kumar (TCS) &lt;[email-masked]&gt;<br>
<b>Cc:</b> Anton Shanike &lt;[email-masked]&gt;; Cpr2 Centrepoint &lt;[email-masked]&gt;; Manager Cpr2 &lt;[email-masked]&gt;; Mohammed Ismail &lt;[email-masked]&gt;; Samuel Chhetri &lt;[email-masked]&gt;;
 [email-masked]<br>
<b>Subject:</b> New comment - [#3548984] Conversation with nisreen</div>
<div></div>
<div></div>

<div class="MsoNormal"></div>
<div> </div>
<div></div>
<div>
<b><i><span style="font-size:13.5pt;color:indianred">External email sender, please take precaution.</span></i></b><span style="color:indianred"></span>
</div>
<div></div>
<div></div>
<div>
<div>
<div><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>There is a new comment in the ticket submitted by nisreen to HelpCPAE</span></div>
<div></div>
<div></div>
<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'><br>
Comment added by : Shameer Binkunhimoyin<br>
<br>
Comment Content: </span></div>
<div></div>
<div></div>
<div>
<div>
<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>Dear Rajath,</span></div>
<div></div>
<div></div>
</div>
<div>
<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'> </span></div>
<div></div>
<div></div>
</div>
<div>
<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>Kindly advice and solve the problem ASAP</span></div>
<div></div>
<div></div>
</div>
<div>
<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'> </span></div>
<div></div>
<div></div>
</div>
<div>
<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>Thanks &amp; Regards</span></div>
<div></div>
<div></div>
</div>
<div>
<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>Shameer</span></div>
<div></div>
<div></div>
</div>
<div>
<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'> </span></div>
<div></div>
<div></div>
</div>
</div>
<div>
<blockquote style="margin-top:5.0pt;margin-bottom:5.0pt">
<div>
<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>From: Nisreen Albaik &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;
<br>
<b>Sent:</b> Sunday, January 16, 2022 9:18 PM<br>
<b>To:</b> Shameer Binkunhimoyin &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Cc:</b> Anton Shanike &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Cpr2 Centrepoint &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Diamond Kedia &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;;
 Manager Cpr2 &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Mohammed Ismail &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Samuel Chhetri &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;;
 Siva Kumar (TCS) &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;;
<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a><br>
<b>Subject:</b> Re: [#3548984] - Conversation with nisreen</span></div>
<div></div>
<div></div>
</div>
<div>
<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'> </span></div>
<div></div>
<div></div>
</div>
<div>
<div class="MsoNormal">
<b><i><span style='font-size:13.5pt;font-family:"Segoe UI",sans-serif;color:indianred'>External email sender, please take precaution.</span></i></b><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>
</span>
</div>
<div></div>
<div></div>
</div>
<div>
<div>
<div>
<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>Dear all,</span></div>
<div></div>
<div></div>
</div>
</div>
<div>
<div>
<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'> </span></div>
<div></div>
<div></div>
</div>
</div>
<div>
<div>
<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>I have contacted the centerpoint customer service and they said that they sent this issue to the technical team and they will get back to me</span></div>
<div></div>
<div></div>
</div>
</div>
<div>
<div>
<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'> </span></div>
<div></div>
<div></div>
</div>
</div>
<div>
<div>
<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>This is the same answer that they send me on December 9th, i have been trying to get a refund for almost 60 days….!!!</span></div>
<div></div>
<div></div>
</div>
</div>
<div>
<div>
<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>Is that acceptable to you?</span></div>
<div></div>
<div></div>
</div>
</div>
<div>
<div>
<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>Please I kindly ask any one of you to finalize this issue and return my money, its really so upset that i have to beg you to help me in returning my money </span></div>
<div></div>
<div></div>
</div>
</div>
<div>
<div>
<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>I will escalate everything that happened to me here to the ministry of trade, i have a copy of each chat, email, phone calls… </span></div>
<div></div>
<div></div>
</div>
</div>
<div>
<div>
<div>
<div>
<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>On Sun, Jan 16, 2022 at 12:12 Shameer Binkunhimoyin &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:</span></div>
<div></div>
<div></div>
</div>
</div>
<blockquote style="border:none;border-left:solid #CCCCCC 1.0pt;padding:0in 0in 0in 6.0pt;margin-left:4.8pt;margin-top:5.0pt;margin-right:0in;margin-bottom:5.0pt">
<div>
<div>
<div style="margin-top:5.0pt;margin-bottom:5.0pt">
<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>Dear
<a href="mailto:[email-masked]" target="_blank" rel="noreferrer"><span style="text-decoration:none">@Manager Cpr2</span></a>
</span></div>
<div></div>
<div></div>
</div>
<div style="margin-top:5.0pt;margin-bottom:5.0pt">
<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'> </span></div>
<div></div>
<div></div>
</div>
<div style="margin-top:5.0pt;margin-bottom:5.0pt">
<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>Please note that the transaction has been done with the use of gift card with online purchase. There is no balance left in the card.  Please find the details below;</span></div>
<div></div>
<div></div>
</div>
<div style="margin-top:5.0pt;margin-bottom:5.0pt">
<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'> </span></div>
<div></div>
<div></div>
</div>
<div style="margin-top:5.0pt;margin-bottom:5.0pt">
<div class="MsoNormal">
<span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'><img width="1592" height="111" style="width:16.5833in;height:1.1527in" id="_x0000_i1025" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0MzI5NzQ3OTM2MSwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.1gSrPxlCb_zzKHKT3eCOIBzd2SL5QcGSQwW1_NBBSzk"></span><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'></span>
</div>
<div></div>
<div></div>
</div>
<div style="margin-top:5.0pt;margin-bottom:5.0pt">
<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'> </span></div>
<div></div>
<div></div>
</div>
<div style="margin-top:5.0pt;margin-bottom:5.0pt">
<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>Thanks &amp; Regards</span></div>
<div></div>
<div></div>
</div>
</div>
</div>
<div>
<div>
<div style="margin-top:5.0pt;margin-bottom:5.0pt">
<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>Shameer</span></div>
<div></div>
<div></div>
</div>
<div style="margin-top:5.0pt;margin-bottom:5.0pt">
<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'> </span></div>
<div></div>
<div></div>
</div>
<div>
<div style="border:none;border-top:solid #E1E1E1 1.0pt;padding:3.0pt 0in 0in 0in">
<div style="margin-top:5.0pt;margin-bottom:5.0pt">
<div class="MsoNormal">
<b><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>From:</span></b><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'> Manager Cpr2
<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>
<br>
<b>Sent:</b> Saturday, January 15, 2022 10:36 PM<br>
<b>To:</b> Shameer Binkunhimoyin &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt;; Siva Kumar (TCS) &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Cc:</b> Mohammed Ismail &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt;; Cpr2 Centrepoint &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt;;
 Anton Shanike &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt;;
<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a><br>
<b>Subject:</b> RE: [#3548984] - Conversation with nisreen</span>
</div>
<div></div>
<div></div>
</div>
</div>
</div>
<div style="margin-top:5.0pt;margin-bottom:5.0pt">
<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'> </span></div>
<div></div>
<div></div>
</div>
<div style="margin-top:5.0pt;margin-bottom:5.0pt">
<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>Dear sir
</span></div>
<div></div>
<div></div>
</div>
<div style="margin-top:5.0pt;margin-bottom:5.0pt">
<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>One of customer visit our store and she complained about Shukran gift card , requesting you please provide details what is balance and payment details …</span></div>
<div></div>
<div></div>
</div>
<div style="margin-top:5.0pt;margin-bottom:5.0pt">
<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>Please find below mention Gift card details:</span></div>
<div></div>
<div></div>
</div>
<div style="margin-top:5.0pt;margin-bottom:5.0pt">
<div class="MsoNormal">
<b><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>1610105669911720001205725</span></b><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'></span>
</div>
<div></div>
<div></div>
</div>
<div style="margin-top:5.0pt;margin-bottom:5.0pt">
<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'> </span></div>
<div></div>
<div></div>
</div>
<div style="margin-top:5.0pt;margin-bottom:5.0pt">
<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>Mobile number:0505636861</span></div>
<div></div>
<div></div>
</div>
<div style="margin-top:5.0pt;margin-bottom:5.0pt">
<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>Name: Nisreen
</span></div>
<div></div>
<div></div>
</div>
<div style="margin-top:5.0pt;margin-bottom:5.0pt">
<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'> </span></div>
<div></div>
<div></div>
</div>
<div style="margin-top:5.0pt;margin-bottom:5.0pt">
<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'> </span></div>
<div></div>
<div></div>
</div>
<div style="margin-top:5.0pt;margin-bottom:5.0pt">
<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'> </span></div>
<div></div>
<div></div>
</div>
<div style="margin-top:5.0pt;margin-bottom:5.0pt">
<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>Regards</span></div>
<div></div>
<div></div>
</div>
<div style="margin-top:5.0pt;margin-bottom:5.0pt">
<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>Manager-cpr2</span></div>
<div></div>
<div></div>
</div>
<div style="margin-top:5.0pt;margin-bottom:5.0pt">
<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>Othaman-0508532091</span></div>
<div></div>
<div></div>
</div>
<div style="margin-top:5.0pt;margin-bottom:5.0pt">
<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'> </span></div>
<div></div>
<div></div>
</div>
<div style="margin-top:5.0pt;margin-bottom:5.0pt">
<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'> </span></div>
<div></div>
<div></div>
</div>
<div style="margin-top:5.0pt;margin-bottom:5.0pt">
<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'> </span></div>
<div></div>
<div></div>
</div>
<div>
<div style="border:none;border-top:solid #E1E1E1 1.0pt;padding:3.0pt 0in 0in 0in">
<div style="margin-top:5.0pt;margin-bottom:5.0pt">
<div class="MsoNormal">
<b><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>From:</span></b><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'> Cpr2 Centrepoint &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt;
<br>
<b>Sent:</b> Saturday, January 15, 2022 10:22 PM<br>
<b>To:</b> Manager Cpr2 &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> FW: [#3548984] - Conversation with nisreen</span>
</div>
<div></div>
<div></div>
</div>
</div>
</div>
<div style="margin-top:5.0pt;margin-bottom:5.0pt">
<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'> </span></div>
<div></div>
<div></div>
</div>
<div style="margin-top:5.0pt;margin-bottom:5.0pt">
<div class="MsoNormal">
<span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif;color:#1F497D'> </span><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'></span>
</div>
<div></div>
<div></div>
</div>
<div style="margin-top:5.0pt;margin-bottom:5.0pt">
<div class="MsoNormal">
<span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif;color:#1F497D'> </span><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'></span>
</div>
<div></div>
<div></div>
</div>
<div>
<div style="border:none;border-top:solid #E1E1E1 1.0pt;padding:3.0pt 0in 0in 0in">
<div style="margin-top:5.0pt;margin-bottom:5.0pt">
<div class="MsoNormal">
<b><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>From:</span></b><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'> Nisreen Albaik [<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">mailto:[email-masked]</a>]
<br>
<b>Sent:</b> Saturday, January 15, 2022 10:19 PM<br>
<b>To:</b> Cpr2 Centrepoint &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> Fwd: [#3548984] - Conversation with nisreen</span>
</div>
<div></div>
<div></div>
</div>
</div>
</div>
<div style="margin-top:5.0pt;margin-bottom:5.0pt">
<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'> </span></div>
<div></div>
<div></div>
</div>
<div>
<div class="MsoNormal">
<b><i><span style='font-size:13.5pt;font-family:"Segoe UI",sans-serif;color:indianred'>External email sender, please take precaution.</span></i></b><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'></span>
</div>
<div></div>
<div></div>
</div>
<div>
<div>
<div style="margin-top:5.0pt;margin-bottom:5.0pt">
<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'> </span></div>
<div></div>
<div></div>
</div>
</div>
<div>
<div style="margin-top:5.0pt;margin-bottom:5.0pt">
<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'> </span></div>
<div></div>
<div></div>
</div>
<div>
<div>
<div style="margin-top:5.0pt;margin-bottom:5.0pt">
<div class="MsoNormal">
<span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>---------- Forwarded message ---------<br>
From: </span><strong><span style='font-size:10.5pt;font-family:"Calibri",sans-serif'>Centrepoint</span></strong><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'> &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt;<br>
Date: Thu, Jan 6, 2022 at 13:10<br>
Subject: Re: [#3548984] - Conversation with nisreen<br>
To: &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt;</span>
</div>
<div></div>
<div></div>
</div>
</div>
<div style="margin-top:5.0pt;margin-bottom:12.0pt">
<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'> </span></div>
<div></div>
<div></div>
</div>
<div>
<div>
<div>
<div>
<div>
<div style="margin-top:5.0pt;margin-bottom:5.0pt">
<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>Hi Nisreen,</span></div>
<div></div>
<div></div>
</div>
</div>
<div>
<div style="margin-top:5.0pt;margin-bottom:5.0pt">
<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'> </span></div>
<div></div>
<div></div>
</div>
</div>
<div>
<div style="margin-top:5.0pt;margin-bottom:5.0pt">
<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>Thank you for reaching out to us and giving us the opportunity to serve you.</span></div>
<div></div>
<div></div>
</div>
</div>
<div>
<div style="margin-top:5.0pt;margin-bottom:5.0pt">
<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'> </span></div>
<div></div>
<div></div>
</div>
</div>
<div>
<div style="margin-top:5.0pt;margin-bottom:5.0pt">
<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>We would like to inform you that we have processed the refund of amount (290.3619SAR) in your my credit wallet. You can use your my credit account in your online purchase
 in 5 easy steps:</span></div>
<div></div>
<div></div>
</div>
</div>
<div>
<div style="margin-top:5.0pt;margin-bottom:5.0pt">
<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'> </span></div>
<div></div>
<div></div>
</div>
</div>
<div>
<div style="margin-top:5.0pt;margin-bottom:5.0pt">
<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>Step 1 - Simply log onto your account</span></div>
<div></div>
<div></div>
</div>
</div>
<div>
<div style="margin-top:5.0pt;margin-bottom:5.0pt">
<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>Step 2 - Start shopping</span></div>
<div></div>
<div></div>
</div>
</div>
<div>
<div style="margin-top:5.0pt;margin-bottom:5.0pt">
<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>Step 3 - Add chosen items to basket</span></div>
<div></div>
<div></div>
</div>
</div>
<div>
<div style="margin-top:5.0pt;margin-bottom:5.0pt">
<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>Step 4 - Proceed to checkout</span></div>
<div></div>
<div></div>
</div>
</div>
<div>
<div style="margin-top:5.0pt;margin-bottom:5.0pt">
<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>Step 5 - Select the my credit as a payment option</span></div>
<div></div>
<div></div>
</div>
</div>
<div>
<div style="margin-top:5.0pt;margin-bottom:5.0pt">
<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'> </span></div>
<div></div>
<div></div>
</div>
</div>
<div>
<div style="margin-top:5.0pt;margin-bottom:5.0pt">
<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>and Back to order No. 6369483849 Please note that we have shared the amount (​SAR68.63) with your bank for a manual refund. The delay is due to the bank, we ask you to allow
 some time</span></div>
<div></div>
<div></div>
</div>
</div>
<div>
<div style="margin-top:5.0pt;margin-bottom:5.0pt">
<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'> </span></div>
<div></div>
<div></div>
</div>
</div>
<div>
<div style="margin-top:5.0pt;margin-bottom:5.0pt">
<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>Feel free to reach out to us if you need any further assistance.</span></div>
<div></div>
<div></div>
</div>
</div>
<div>
<div style="margin-top:5.0pt;margin-bottom:5.0pt">
<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'> </span></div>
<div></div>
<div></div>
</div>
</div>
<div>
<div style="margin-top:5.0pt;margin-bottom:5.0pt">
<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>Your Friends,</span></div>
<div></div>
<div></div>
</div>
</div>
<div>
<div style="margin-top:5.0pt;margin-bottom:5.0pt">
<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>The Support Team</span></div>
<div></div>
<div></div>
</div>
</div>
</div>
</div>
</div>
<div style="margin-top:5.0pt;margin-bottom:5.0pt">
<div class="MsoNormal">
<span style='font-size:1.0pt;font-family:"fdtktid",serif;color:white'>3548984:1125156</span><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>
</span>
</div>
<div></div>
<div></div>
</div>
</div>
</div>
</div>
</div>
</div>
<div>
<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure,
 which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any
 action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender
 nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof.
<a href="http://www.landmarkgroup.com" target="_blank" rel="noreferrer">www.landmarkgroup.com</a> </span></div>
<div>
</div>
<div></div>
</div>
</div>
</blockquote>
</div>
</div>
</div>
<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure,
 which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any
 action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender
 nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof.
<a href="http://www.landmarkgroup.com" rel="noreferrer">www.landmarkgroup.com</a> </span></div>
<div></div>
<div></div>
</blockquote>
</div>
<div class="MsoNormal">
<span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'><br>
</span><span style='font-size:1.0pt;font-family:"fdtktid",serif;color:white'>3548984:1125156</span><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>
</span>
</div>
<div></div>
<div></div>
</div>
</div>

This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the
 original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have
 received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any
 delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. <a href="http://www.landmarkgroup.com" rel="noreferrer">www.landmarkgroup.com</a>
</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/3548984