Subject: New Reply Received - Conversation with nisreen
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Mon, 17 Jan 2022 13:56:02 +0000

Hi Reenad Alosaimi,  The customer has responded to the ticket.  Conversation with nisreen  Ticket comment <div class="WordSection1">
<div class="MsoNormal">Dear Rajath,</div>
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<div class="MsoNormal">Kindly advice and solve the problem ASAP</div>
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<div class="MsoNormal">Thanks &amp; Regards</div>
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<div class="MsoNormal">Shameer</div>
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<div>From: Nisreen Albaik &lt;[email-masked]&gt; <br>
<b>Sent:</b> Sunday, January 16, 2022 9:18 PM<br>
<b>To:</b> Shameer Binkunhimoyin &lt;[email-masked]&gt;<br>
<b>Cc:</b> Anton Shanike &lt;[email-masked]&gt;; Cpr2 Centrepoint &lt;[email-masked]&gt;; Diamond Kedia &lt;[email-masked]&gt;; Manager Cpr2 &lt;[email-masked]&gt;; Mohammed Ismail &lt;[email-masked]&gt;;
 Samuel Chhetri &lt;[email-masked]&gt;; Siva Kumar (TCS) &lt;[email-masked]&gt;; [email-masked]<br>
<b>Subject:</b> Re: [#3548984] - Conversation with nisreen</div>
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<b><i><span style="font-size:13.5pt;color:indianred">External email sender, please take precaution.</span></i></b><span style="color:indianred"></span>
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<div class="MsoNormal">Dear all,</div>
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<div class="MsoNormal">I have contacted the centerpoint customer service and they said that they sent this issue to the technical team and they will get back to me</div>
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<div class="MsoNormal">This is the same answer that they send me on December 9th, i have been trying to get a refund for almost 60 days….!!!</div>
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<div class="MsoNormal">Is that acceptable to you?</div>
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<div class="MsoNormal">Please I kindly ask any one of you to finalize this issue and return my money, its really so upset that i have to beg you to help me in returning my money </div>
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<div class="MsoNormal">I will escalate everything that happened to me here to the ministry of trade, i have a copy of each chat, email, phone calls… </div>
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<div class="MsoNormal">On Sun, Jan 16, 2022 at 12:12 Shameer Binkunhimoyin &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:</div>
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<div class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto">Dear
<a href="mailto:[email-masked]" target="_blank" rel="noreferrer"><span style="text-decoration:none">@Manager Cpr2</span></a>
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<div class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto">Please note that the transaction has been done with the use of gift card with online purchase. There is no balance left in the card.  Please find the details below;</div>
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<div class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><img width="1592" height="111" style="width:16.5833in;height:1.1562in" id="Picture_x0020_1" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0MzI5NzQ3OTM2MSwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.1gSrPxlCb_zzKHKT3eCOIBzd2SL5QcGSQwW1_NBBSzk"></div>
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<div class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto">Thanks &amp; Regards</div>
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<div class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto">Shameer</div>
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<b>From:</b> Manager Cpr2
<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>
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<b>Sent:</b> Saturday, January 15, 2022 10:36 PM<br>
<b>To:</b> Shameer Binkunhimoyin &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt;; Siva Kumar (TCS) &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Cc:</b> Mohammed Ismail &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt;; Cpr2 Centrepoint &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt;;
 Anton Shanike &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt;;
<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a><br>
<b>Subject:</b> RE: [#3548984] - Conversation with nisreen</div>
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<div class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto">Dear sir
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<div class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto">One of customer visit our store and she complained about Shukran gift card , requesting you please provide details what is balance and payment details …</div>
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<div class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto">Please find below mention Gift card details:</div>
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<div class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><b>1610105669911720001205725</b></div>
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<div class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto">Mobile number:0505636861</div>
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<div class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto">Name: Nisreen
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<div class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto">Regards</div>
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<div class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto">Manager-cpr2</div>
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<div class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto">Othaman-0508532091</div>
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<b>From:</b> Cpr2 Centrepoint &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt;
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<b>Sent:</b> Saturday, January 15, 2022 10:22 PM<br>
<b>To:</b> Manager Cpr2 &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> FW: [#3548984] - Conversation with nisreen</div>
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<b>From:</b> Nisreen Albaik [<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">mailto:[email-masked]</a>]
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<b>Sent:</b> Saturday, January 15, 2022 10:19 PM<br>
<b>To:</b> Cpr2 Centrepoint &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> Fwd: [#3548984] - Conversation with nisreen</div>
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<div><b><i><span style="font-size:13.5pt;color:indianred">External email sender, please take precaution.</span></i></b></div>
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<div class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto">---------- Forwarded message ---------<br>
From: <strong><span style='font-family:"Calibri",sans-serif'>Centrepoint</span></strong> &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt;<br>
Date: Thu, Jan 6, 2022 at 13:10<br>
Subject: Re: [#3548984] - Conversation with nisreen<br>
To: &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt;</div>
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<div class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>Hi Nisreen,</span></div>
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<div class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>Thank you for reaching out to us and giving us the opportunity to serve you.</span></div>
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<div class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>We would like to inform you that we have processed the refund of amount (290.3619SAR) in your my credit wallet.
 You can use your my credit account in your online purchase in 5 easy steps:</span></div>
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<div class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>Step 1 - Simply log onto your account</span></div>
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<div class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>Step 2 - Start shopping</span></div>
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<div class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>Step 3 - Add chosen items to basket</span></div>
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<div class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>Step 4 - Proceed to checkout</span></div>
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<div class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>Step 5 - Select the my credit as a payment option</span></div>
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<div class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>and Back to order No. 6369483849 Please note that we have shared the amount (​SAR68.63) with your bank for a manual
 refund. The delay is due to the bank, we ask you to allow some time</span></div>
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<div class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>Feel free to reach out to us if you need any further assistance.</span></div>
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<div class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>Your Friends,</span></div>
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<div class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>The Support Team</span></div>
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<span style='font-size:1.0pt;font-family:"fdtktid",serif;color:white'>3548984:1125156</span><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>
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