Subject: New Reply Received - Conversation with nisreen
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sun, 16 Jan 2022 18:18:26 +0000

Hi Reenad Alosaimi,  The customer has responded to the ticket.  Conversation with nisreen  Ticket comment <div dir="auto">Dear all,</div>
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<div dir="auto">I have contacted the centerpoint customer service and they said that they sent this issue to the technical team and they will get back to me</div>
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<div dir="auto">This is the same answer that they send me on December 9th, i have been trying to get a refund for almost 60 days….!!!</div>
<div dir="auto">Is that acceptable to you?</div>
<div dir="auto">Please I kindly ask any one of you to finalize this issue and return my money, its really so upset that i have to beg you to help me in returning my money </div>
<div dir="auto">I will escalate everything that happened to me here to the ministry of trade, i have a copy of each chat, email, phone calls… </div>
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<div>On Sun, Jan 16, 2022 at 12:12 Shameer Binkunhimoyin &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:<br>
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<div class="MsoNormal"><span style="font-size:11pt;font-family:Calibri,sans-serif">Dear
<a id="m_-9120595269719773561OWAAM44E8066FA94449B587AD042463C33D7D" href="mailto:[email-masked]" target="_blank" style="font-family:Calibri,sans-serif" rel="noreferrer">
<span style="font-family:Calibri,sans-serif;text-decoration:none">@Manager Cpr2</span></a><u style="font-family:Calibri,sans-serif"></u><u style="font-family:Calibri,sans-serif"></u></span></div>
<div class="MsoNormal"><span style="font-size:11pt;font-family:Calibri,sans-serif"><u style="font-family:Calibri,sans-serif"></u> <u style="font-family:Calibri,sans-serif"></u></span></div>
<div class="MsoNormal">Please note that the transaction has been done with the use of gift card with online purchase. There is no balance left in the card.  Please find the details below;<u></u><u></u>
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<div class="MsoNormal"><span style="font-size:11pt;font-family:Calibri,sans-serif">Thanks &amp; Regards</span></div>
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<div class="MsoNormal"><span style="font-size:11pt;font-family:Calibri,sans-serif"><u style="font-family:Calibri,sans-serif"></u><u style="font-family:Calibri,sans-serif"></u></span></div>
<div class="MsoNormal"><span style="font-size:11pt;font-family:Calibri,sans-serif">Shameer<u style="font-family:Calibri,sans-serif"></u><u style="font-family:Calibri,sans-serif"></u></span></div>
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<b><span style="font-size:11pt;font-family:Calibri,sans-serif">From:</span></b><span style="font-size:11pt;font-family:Calibri,sans-serif"> Manager Cpr2
<a href="mailto:[email-masked]" target="_blank" style="font-family:Calibri,sans-serif" rel="noreferrer">[email-masked]</a>
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<b style="font-family:Calibri,sans-serif">Sent:</b> Saturday, January 15, 2022 10:36 PM<br>
<b style="font-family:Calibri,sans-serif">To:</b> Shameer Binkunhimoyin &lt;<a href="mailto:[email-masked]" target="_blank" style="font-family:Calibri,sans-serif" rel="noreferrer">[email-masked]</a>&gt;; Siva Kumar (TCS) &lt;<a href="mailto:[email-masked]" target="_blank" style="font-family:Calibri,sans-serif" rel="noreferrer">[email-masked]</a>&gt;<br>
<b style="font-family:Calibri,sans-serif">Cc:</b> Mohammed Ismail &lt;<a href="mailto:[email-masked]" target="_blank" style="font-family:Calibri,sans-serif" rel="noreferrer">[email-masked]</a>&gt;; Cpr2 Centrepoint &lt;<a href="mailto:[email-masked]" target="_blank" style="font-family:Calibri,sans-serif" rel="noreferrer">[email-masked]</a>&gt;; Anton Shanike &lt;<a href="mailto:[email-masked]" target="_blank" style="font-family:Calibri,sans-serif" rel="noreferrer">[email-masked]</a>&gt;; <a href="mailto:[email-masked]" target="_blank" style="font-family:Calibri,sans-serif" rel="noreferrer">[email-masked]</a><br>
<b style="font-family:Calibri,sans-serif">Subject:</b> RE: [#3548984] - Conversation with nisreen<u style="font-family:Calibri,sans-serif"></u><u style="font-family:Calibri,sans-serif"></u></span>
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<div class="MsoNormal"><span style="font-size:11pt;font-family:Calibri,sans-serif">Dear sir
<u style="font-family:Calibri,sans-serif"></u><u style="font-family:Calibri,sans-serif"></u></span></div>
<div class="MsoNormal"><span style="font-size:11pt;font-family:Calibri,sans-serif">One of customer visit our store and she complained about Shukran gift card , requesting you please provide details what is balance and payment details …<u style="font-family:Calibri,sans-serif"></u><u style="font-family:Calibri,sans-serif"></u></span></div>
<div class="MsoNormal"><span style="font-size:11pt;font-family:Calibri,sans-serif">Please find below mention Gift card details:<u style="font-family:Calibri,sans-serif"></u><u style="font-family:Calibri,sans-serif"></u></span></div>
<div class="MsoNormal"><b><span style="font-size:11pt;font-family:Calibri,sans-serif">1610105669911720001205725<u style="font-family:Calibri,sans-serif"></u><u style="font-family:Calibri,sans-serif"></u></span></b></div>
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<div class="MsoNormal"><span style="font-size:11pt;font-family:Calibri,sans-serif">Mobile number:0505636861<u style="font-family:Calibri,sans-serif"></u><u style="font-family:Calibri,sans-serif"></u></span></div>
<div class="MsoNormal"><span style="font-size:11pt;font-family:Calibri,sans-serif">Name: Nisreen
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<div class="MsoNormal"><span style="font-size:11pt;font-family:Calibri,sans-serif">Regards<u style="font-family:Calibri,sans-serif"></u><u style="font-family:Calibri,sans-serif"></u></span></div>
<div class="MsoNormal"><span style="font-size:11pt;font-family:Calibri,sans-serif">Manager-cpr2<u style="font-family:Calibri,sans-serif"></u><u style="font-family:Calibri,sans-serif"></u></span></div>
<div class="MsoNormal"><span style="font-size:11pt;font-family:Calibri,sans-serif">Othaman-0508532091<u style="font-family:Calibri,sans-serif"></u><u style="font-family:Calibri,sans-serif"></u></span></div>
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<b><span style="font-size:11pt;font-family:Calibri,sans-serif">From:</span></b><span style="font-size:11pt;font-family:Calibri,sans-serif"> Cpr2 Centrepoint &lt;<a href="mailto:[email-masked]" target="_blank" style="font-family:Calibri,sans-serif" rel="noreferrer">[email-masked]</a>&gt;
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<b style="font-family:Calibri,sans-serif">Sent:</b> Saturday, January 15, 2022 10:22 PM<br>
<b style="font-family:Calibri,sans-serif">To:</b> Manager Cpr2 &lt;<a href="mailto:[email-masked]" target="_blank" style="font-family:Calibri,sans-serif" rel="noreferrer">[email-masked]</a>&gt;<br>
<b style="font-family:Calibri,sans-serif">Subject:</b> FW: [#3548984] - Conversation with nisreen<u style="font-family:Calibri,sans-serif"></u><u style="font-family:Calibri,sans-serif"></u></span>
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<b><span style="font-size:11pt;font-family:Calibri,sans-serif">From:</span></b><span style="font-size:11pt;font-family:Calibri,sans-serif"> Nisreen Albaik [<a href="mailto:[email-masked]" target="_blank" style="font-family:Calibri,sans-serif" rel="noreferrer">mailto:[email-masked]</a>]
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<b style="font-family:Calibri,sans-serif">Sent:</b> Saturday, January 15, 2022 10:19 PM<br>
<b style="font-family:Calibri,sans-serif">To:</b> Cpr2 Centrepoint &lt;<a href="mailto:[email-masked]" target="_blank" style="font-family:Calibri,sans-serif" rel="noreferrer">[email-masked]</a>&gt;<br>
<b style="font-family:Calibri,sans-serif">Subject:</b> Fwd: [#3548984] - Conversation with nisreen<u style="font-family:Calibri,sans-serif"></u><u style="font-family:Calibri,sans-serif"></u></span>
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<b><i><span style="font-size:13.5pt;color:indianred">External email sender, please take precaution.</span></i></b><span style="color:indianred"><u></u><u></u></span>
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<div class="MsoNormal">---------- Forwarded message ---------<br>
From: <strong>Centrepoint</strong> &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt;<br>
Date: Thu, Jan 6, 2022 at 13:10<br>
Subject: Re: [#3548984] - Conversation with nisreen<br>
To: &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt;<u></u><u></u>
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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>Hi Nisreen,<u style='font-family:"Segoe UI",sans-serif'></u><u style='font-family:"Segoe UI",sans-serif'></u></span></div>
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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>Thank you for reaching out to us and giving us the opportunity to serve you.<u style='font-family:"Segoe UI",sans-serif'></u><u style='font-family:"Segoe UI",sans-serif'></u></span></div>
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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'><u style='font-family:"Segoe UI",sans-serif'></u> <u style='font-family:"Segoe UI",sans-serif'></u></span></div>
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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>We would like to inform you that we have processed the refund of amount (290.3619SAR) in your my credit wallet. You can use your my credit account in your online purchase
 in 5 easy steps:<u style='font-family:"Segoe UI",sans-serif'></u><u style='font-family:"Segoe UI",sans-serif'></u></span></div>
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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'> <u style='font-family:"Segoe UI",sans-serif'></u><u style='font-family:"Segoe UI",sans-serif'></u></span></div>
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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>Step 1 - Simply log onto your account<u style='font-family:"Segoe UI",sans-serif'></u><u style='font-family:"Segoe UI",sans-serif'></u></span></div>
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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>Step 2 - Start shopping<u style='font-family:"Segoe UI",sans-serif'></u><u style='font-family:"Segoe UI",sans-serif'></u></span></div>
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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>Step 3 - Add chosen items to basket<u style='font-family:"Segoe UI",sans-serif'></u><u style='font-family:"Segoe UI",sans-serif'></u></span></div>
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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>Step 4 - Proceed to checkout<u style='font-family:"Segoe UI",sans-serif'></u><u style='font-family:"Segoe UI",sans-serif'></u></span></div>
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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>Step 5 - Select the my credit as a payment option<u style='font-family:"Segoe UI",sans-serif'></u><u style='font-family:"Segoe UI",sans-serif'></u></span></div>
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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>and Back to order No. 6369483849 Please note that we have shared the amount (​SAR68.63) with your bank for a manual refund. The delay is due to the bank, we ask you to allow
 some time<u style='font-family:"Segoe UI",sans-serif'></u><u style='font-family:"Segoe UI",sans-serif'></u></span></div>
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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>Feel free to reach out to us if you need any further assistance.<u style='font-family:"Segoe UI",sans-serif'></u><u style='font-family:"Segoe UI",sans-serif'></u></span></div>
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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>Your Friends,<u style='font-family:"Segoe UI",sans-serif'></u><u style='font-family:"Segoe UI",sans-serif'></u></span></div>
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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>The Support Team<u style='font-family:"Segoe UI",sans-serif'></u><u style='font-family:"Segoe UI",sans-serif'></u></span></div>
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<span style="font-size:1pt;font-family:fdtktid;color:white">3548984:1125156</span><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>
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