Subject: New Reply Received - Conversation with nisreen
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sun, 16 Jan 2022 09:12:20 +0000

Hi Reenad Alosaimi,  The customer has responded to the ticket.  Conversation with nisreen  Ticket comment <div class="WordSection1">
<div class="MsoNormal"><span style='font-size:11.0pt;font-family:"Calibri",sans-serif'>Dear
<a id="OWAAM44E8066FA94449B587AD042463C33D7D" href="mailto:[email-masked]" rel="noreferrer">
<span style='font-family:"Calibri",sans-serif;text-decoration:none'>@Manager Cpr2</span></a></span></div>
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<div class="MsoNormal">Please note that the transaction has been done with the use of gift card with online purchase. There is no balance left in the card.  Please find the details below;</div>
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<span style='font-size:11.0pt;font-family:"Calibri",sans-serif'><img width="1592" height="111" style="width:16.5833in;height:1.1562in" id="Picture_x0020_1" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0MzI5NzE5NDg0MSwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.V_IiGvz1AzoZxPz2fWEVfep5NG-s0Vea9MBqRK6GV78"></span><span style='font-size:11.0pt;font-family:"Calibri",sans-serif'></span>
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<div class="MsoNormal"><span style='font-size:11.0pt;font-family:"Calibri",sans-serif'>Thanks &amp; Regards</span></div>
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<div class="MsoNormal"><span style='font-size:11.0pt;font-family:"Calibri",sans-serif'>Shameer</span></div>
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<div>From:<span style='font-size:11.0pt;font-family:"Calibri",sans-serif'> Manager Cpr2
<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>
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<b>Sent:</b> Saturday, January 15, 2022 10:36 PM<br>
<b>To:</b> Shameer Binkunhimoyin &lt;[email-masked]&gt;; Siva Kumar (TCS) &lt;[email-masked]&gt;<br>
<b>Cc:</b> Mohammed Ismail &lt;[email-masked]&gt;; Cpr2 Centrepoint &lt;[email-masked]&gt;; Anton Shanike &lt;[email-masked]&gt;; [email-masked]<br>
<b>Subject:</b> RE: [#3548984] - Conversation with nisreen</span>
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<div class="MsoNormal"><span style='font-size:11.0pt;font-family:"Calibri",sans-serif'>Dear sir
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<div class="MsoNormal"><span style='font-size:11.0pt;font-family:"Calibri",sans-serif'>One of customer visit our store and she complained about Shukran gift card , requesting you please provide details what is balance and payment details …</span></div>
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<div class="MsoNormal"><span style='font-size:11.0pt;font-family:"Calibri",sans-serif'>Please find below mention Gift card details:</span></div>
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<div class="MsoNormal"><b><span style='font-size:11.0pt;font-family:"Calibri",sans-serif'>1610105669911720001205725</span></b></div>
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<div class="MsoNormal"><span style='font-size:11.0pt;font-family:"Calibri",sans-serif'>Mobile number:0505636861</span></div>
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<div class="MsoNormal"><span style='font-size:11.0pt;font-family:"Calibri",sans-serif'>Name: Nisreen
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<div class="MsoNormal"><span style='font-size:11.0pt;font-family:"Calibri",sans-serif'>Regards</span></div>
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<div class="MsoNormal"><span style='font-size:11.0pt;font-family:"Calibri",sans-serif'>Manager-cpr2</span></div>
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<div class="MsoNormal"><span style='font-size:11.0pt;font-family:"Calibri",sans-serif'>Othaman-0508532091</span></div>
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<b><span style='font-size:11.0pt;font-family:"Calibri",sans-serif'>From:</span></b><span style='font-size:11.0pt;font-family:"Calibri",sans-serif'> Cpr2 Centrepoint &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;
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<b>Sent:</b> Saturday, January 15, 2022 10:22 PM<br>
<b>To:</b> Manager Cpr2 &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> FW: [#3548984] - Conversation with nisreen</span>
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<b><span style='font-size:11.0pt;font-family:"Calibri",sans-serif'>From:</span></b><span style='font-size:11.0pt;font-family:"Calibri",sans-serif'> Nisreen Albaik [<a href="mailto:[email-masked]" rel="noreferrer">mailto:[email-masked]</a>]
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<b>Sent:</b> Saturday, January 15, 2022 10:19 PM<br>
<b>To:</b> Cpr2 Centrepoint &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> Fwd: [#3548984] - Conversation with nisreen</span>
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<b><i><span style="font-size:13.5pt;color:indianred">External email sender, please take precaution.</span></i></b><span style="color:indianred"></span>
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<div class="MsoNormal">---------- Forwarded message ---------<br>
From: <strong>Centrepoint</strong> &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
Date: Thu, Jan 6, 2022 at 13:10<br>
Subject: Re: [#3548984] - Conversation with nisreen<br>
To: &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;</div>
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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>Hi Nisreen,</span></div>
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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>Thank you for reaching out to us and giving us the opportunity to serve you.</span></div>
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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>We would like to inform you that we have processed the refund of amount (290.3619SAR) in your my credit wallet. You can use your my credit account in your online purchase
 in 5 easy steps:</span></div>
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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>Step 1 - Simply log onto your account</span></div>
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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>Step 2 - Start shopping</span></div>
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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>Step 3 - Add chosen items to basket</span></div>
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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>Step 4 - Proceed to checkout</span></div>
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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>Step 5 - Select the my credit as a payment option</span></div>
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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>and Back to order No. 6369483849 Please note that we have shared the amount (​SAR68.63) with your bank for a manual refund. The delay is due to the bank, we ask you to allow
 some time</span></div>
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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>Feel free to reach out to us if you need any further assistance.</span></div>
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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>Your Friends,</span></div>
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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>The Support Team</span></div>
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<span style="font-size:1.0pt;font-family:fdtktid;color:white">3548984:1125156</span><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>
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