Subject: Ticket Assigned - Conversation with mohammad aatif
From: Landmark Group <[email-masked]>
To: [email-masked]
Date: Wed, 12 Jan 2022 08:05:35 +0000

Hi Reenad Alosaimi,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with mohammad aatif mohammad aatif                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  mohammad aatif Bot:  Hi Mohammad Aatif ,what do you need help with? Customer:  How can I return my order? Bot:  Please choose your location Customer:  Saudi Arabia Bot:    Want to return something?  You can do it in 3 easy ways.    1.You can request a return online. Go to order history in “My Account”.  2.You can return an item in one of our nearest store.   3.You can contact our customer support to place a return request.    For more details, go to Returns Process under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0560744262 Bot:  Please wait while we transfer you to an agent Agent:  Hi, Thank you for contacting us. This is Saud How may I help you? Customer:  I ordered a guesss watch its not working and i need urgent replacement if its possible Customer:  By tomorrow i have frnds a bday tomorrow Customer:  Need to gift that today morning when i checked Customer:  It was not working what i can do now Agent:  Could you please share your order number so that I can assist you further? Agent:   I have not received a response from you still, please confirm if we are still connected? Agent:  I have not received a response from you still, please confirm if we are still connected? Agent:  As we have not received a response, this chat will be closed automatically. Please feel free to get in touch with us in case of any unanswered query. Bot:  Rate our Customer Service Agent [Customer Feedback: How satisfied were you with your chat with us today? - Extremely dissatisfied] Customer:  /startOver Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Customer:  Hello Bot:  Hi again! Bot:  Please enter your name Customer:  mohammad aatif Bot:  Hi Mohammad Aatif ,what do you need help with? Customer:  How can I return my order? Bot:  Please choose your location Customer:  Saudi Arabia Bot:   Want to return something?  You can do it in 3 easy ways.    1.You can request a return online. Go to order history in “My Account”.  2.You can return an item in one of our nearest store.   3.You can contact our customer support to place a return request.    For more details, go to Returns Process under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please wait while we transfer you to an agent Customer:  Ok Customer:  Hello Agent:  Hi Mohammad    Thank you for contacting us. This's Hessah We would be happy to help you. Agent:  Could you please share your order number so that I can assist you further? Agent:  Hi, I'm not getting a response from you. Are we still connected? Customer:  Yes Agent:  Could you please share your order number so that I can assist you further? Customer:  6369788892 Customer:  Bottle warmer Customer:  Its not working Agent:  Thank you for sharing the order details. Please allow me a moment to check this for you. Agent:  In the meantime, an exchange is not available at Baby shop You can return online purchases through the below three channels:   - You can let us know the name of the items and the order number, we will arrange for a return. · You can also book the return online. You can log into your account and go to Order History. Click on "Order number". From that page https://www.babyshopstores.com/ , you can see an option to return an item. Just click on the box and follow the instructions. · You can now drop off your return to any ( Baby shop ) store across the KSA. Agent:  Is there anything else may I assist you? Customer:  There is no return option on this Customer:  Bottle warmer Agent:  provide me with picture showing that the item is not working Agent:  Hi, I'm not getting a response from you. Are we still connected? Agent:  Hi Mohammad , I have not received a response from you still, please confirm if we are still connected? Customer:  Yes Agent:  Please provide me with picture showing that the item is not working Customer:  Picture or Customer:  Video Agent:  picture Customer:  Ok Customer:  Its not warming up the milk after 10 min also Agent:  waiting for you Customer:  Ok wait Customer:  1 min Customer:  IMAGE Customer:  Are you there Agent:  Please allow me a moment to check this for you. Customer:  Ok Customer:  Again 10 min no milk warmed up Agent:  the following order number: 6369788892 . I made a return request for the item (Philips Avent - Philips Avent Fast Bottle and Food Warmer) Please note the collocation time frame is 3-5 business days Customer:  Ok brother thanku Customer:  Thanku can you give me complaint number Agent:  You should have received an email notification from us containing a link. Please click on this link and fill in your address and contact details.   Once you do, please simply reply to this email and tell us with your full address and contact number so we can arrange collection for you on priority. Agent:  Is there anything else may I assist you? Agent:  Here is the complaint number 3540116 Agent:  Is there anything else may I assist you? Customer:  You want me to show thermometer temp of the milk Agent:  no need Agent:  Is there anything else may I assist you? Agent:  I wish your day ends with a smile on your face. Thank you for shopping with us. stay safe. Bot:  Rate our Customer Service Agent [Customer Feedback: How satisfied were you with your chat with us today? - Extremely Satisfied ] Customer:  /startOver Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Customer:  Hi Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Customer:  Ok Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Customer:  Hello Bot:  Hi again! Bot:  Please enter your name Customer:  mohammad aatif Bot:  Hi Mohammad Aatif ,what do you need help with? Customer:  How can I return my order? Bot:  Please choose your location Customer:  Saudi Arabia Bot:   Want to return something?  You can do it in 3 easy ways.    1.You can request a return online. Go to order history in “My Account”.  2.You can return an item in one of our nearest store.   3.You can contact our customer support to place a return request.    For more details, go to Returns Process under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please wait while we transfer you to an agent Customer:  Ok Agent:  Hello , my name is Haneen, how may I help you? Agent:  Hi, I'm not getting a response from you. Are we still connected? Agent:  Hi Mohammad, I have not received a response from you still, please confirm if we are still connected? Customer:  Hi Customer:  I made a request for retyrn of philips avent bottle warmer Customer:  Nobody came to pick dat Agent:  please note the courier partner may take up to 3-5 business days to arrange the collection. Agent:  Please note that Friday and Saturday do not count from the specified period of 3-5 working days. Agent:  Do you have another query? Agent:  It was a pleasure to assist you. Thank you for shopping with us. Have a wonderful day. Bot:  Rate our Customer Service Agent [Customer Feedback: How satisfied were you with your chat with us today? - Extremely dissatisfied] Customer:  /startOver Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Customer:  Its almost 10 days Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Customer:  Hello Bot:  Hi again! Bot:  Please enter your name Customer:  mohammad aatif Bot:  Hi Mohammad Aatif ,what do you need help with? Customer:  When will I get my refund? Bot:  Please choose your location Customer:  Saudi Arabia Bot:   Did you return your order? We will issue your refund after we receive your returns and perform a quality check. Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by SADAD or cash - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.   Canceled your order? Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by SADAD - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  No Bot:  Thank you and do rate us for the service Customer:  Not Helpful Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please wait while we transfer you to an agent Agent:  Hi ,Good Evening, Thank you for contacting us. My name is Modhi , I will be happy to assist you. Agent:  هل ما زلت معنا ؟  Agent:  Hi, I'm not getting a response from you. Are we still connected? Customer:  Modhi Agent:  Could you please share your order number so that I can assist you further? Customer:  Its avent warmer i requested Customer:  IMAGE Agent:  Please allow me a moment to check this for you. Customer:  IMAGE Agent:  You should have received an ([email-masked]) Agent:  Please confirm the email Customer:  Yes Customer:  Why nobody came to pick the product Customer:  Its 10 days now Customer:  Please again make a request Agent:  in your account the email is ([email-masked]) and it's different Agent:  can you cheek ? Agent:  Is there anything else I can assist you with today? Agent:  It was a pleasure to assist you. Thank you for shopping with us. Have a wonderful day. Bot:  Rate our Customer Service Agent [Customer Feedback: How satisfied were you with your chat with us today? - Extremely dissatisfied] Customer:  /startOver Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Customer:  [email-masked] Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Customer:  Hello Bot:  Hi again! Bot:  Please enter your name Customer:  mohammad aatif Bot:  Hi Mohammad Aatif ,what do you need help with? Customer:  When will I get my refund? Bot:  Please choose your location Customer:  Saudi Arabia Bot:   Did you return your order? We will issue your refund after we receive your returns and perform a quality check. Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by SADAD or cash - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.   Canceled your order? Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by SADAD - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please wait while we transfer you to an agent Agent:  Hi ,Good Evening, Thank you for contacting us. My name is Modhi , I will be happy to assist you.. Customer:  Modhi help me Agent:  Could you please share your order number so that I can assist you further? Agent:  You should have received an ([email-masked]) Customer:  What ishud do with that mail Agent:  it's different? Customer:  No Customer:  Plz again send an email Customer:  I think i didnt recieve Agent:  You should have received an ([email-masked]) not this one ([email-masked]) Agent:  please cheek Customer:  Yes Customer:  I checked Customer:  No email on [email-masked] Agent:  Please allow me a moment Customer:  Ok Customer:  M waiting Customer:  Hello Agent:  one moment Customer:  Ok Customer:  Plz send the mail Agent:  A new return request has been for (6369788892) made please check your mail Agent:  Is there anything else I can assist you with today? Agent:  It was a pleasure to assist you. Thank you for shopping with us. Have a wonderful day. Bot:  Rate our Customer Service Agent [Customer Feedback: How satisfied were you with your chat with us today? - Extremely Satisfied ] Customer:  /startOver Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Customer:  Hi Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Customer:  Hi Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Customer:  Hi Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Customer:  Hello Bot:  Hi again! Bot:  Please enter your name Customer:  mohammad aatif Bot:  Hi Mohammad Aatif ,what do you need help with? Customer:  How can I return my order? Bot:  Please choose your location Customer:  Saudi Arabia Bot:   Want to return something?  You can do it in 3 easy ways.    1.You can request a return online. Go to order history in “My Account”.  2.You can return an item in one of our nearest store.   3.You can contact our customer support to place a return request.    For more details, go to Returns Process under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please wait while we transfer you to an agent Customer:  K Agent:  Hi Mohammad , Thank you for contacting us. How may I help you? Agent:  Could you please share your order number so that I can assist you further? Customer:  Yes Customer:  Brother i ordered a bottle warmer Customer:  Itz nit working Customer:  Thousand times i made a return request Customer:  Made 4 times cl Customer:  But nobody came Customer:  What i shud do now Customer:  Very disappointed Customer:  Tgey say a mail will come Customer:  But it nevercame Agent:  Could you please share your order number so that I can assist you further? Customer:  IMAGE Agent:  Thank you for sharing the order details. Please allow me a moment to check this for you. Customer:  Yes Customer:  IMAGE Agent:  Thank you for allowing me the time to check. I appreciate your patience. Customer:  I mail them cl them nobody come to pick fedup n disappinted Customer:  They clicked photo of non working after al this Customer:  Nobody responded Agent:  You should have received an email notification from us containing a link. Please click on this link and fill in your address and contact details. Agent:  So that we can arrange the assembly process for you as a priority. Agent:  Is there anything else i can assist you with? Customer:  No mail has come Customer:  Everytime customer care says same thing Customer:  No mail comes Customer:  You there Agent:  You should have received an email notification from us containing a link. Please click on this link and fill in your address and contact details. to the email ([email-masked]) Agent:  So that we can arrange the assembly process for you as a priority.. Agent:  Is there anything else i can assist you with? Agent:  It was a pleasure to assist you. Thank you for shopping with us. Have a wonderful day. Bot:  Rate our Customer Service Agent [Customer Feedback: How satisfied were you with your chat with us today? - Extremely dissatisfied] Customer:  /startOver Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Customer:  I made an order of bottle warmer Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Customer:  Its not working Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Customer:  Manyntimes i msgd and cald nobody came to pick the item Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Customer:  What to do Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Customer:  Hello Bot:  Hi again! Bot:  Please enter your name Customer:  mohammad aatif Bot:  Hi Mohammad Aatif ,what do you need help with? Customer:  How can I return my order? Bot:  Please choose your location Customer:  Saudi Arabia Bot:   Want to return something?  You can do it in 3 easy ways.    1.You can request a return online. Go to order history in “My Account”.  2.You can return an item in one of our nearest store.   3.You can contact our customer support to place a return request.    For more details, go to Returns Process under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes            11:31 AM, 12th Jan                     mohammad aatif                    Ok           11:32 AM, 12th Jan                   Reenad                   Hi Mohammad , My name is Reenad.Thank you for contacting us. I will be happy to help you!           11:32 AM, 12th Jan                   Reenad                   Could you please share your order number so that I can assist you further?           11:32 AM, 12th Jan                   Reenad                   Hi, I'm not getting a response from you. Are we still connected?           11:34 AM, 12th Jan                   Reenad                   I have not received a response from you still, please confirm if we are still connected?           11:36 AM, 12th Jan                     mohammad aatif                    Yes           11:37 AM, 12th Jan                   Reenad                   Could you please share your order number so that I can assist you further?           11:38 AM, 12th Jan                     mohammad aatif                    Yes           11:39 AM, 12th Jan                   Reenad                   Could you please share your order number so that I can assist you further?           11:40 AM, 12th Jan                     mohammad aatif                    Plz check           11:40 AM, 12th Jan                     mohammad aatif                    In my histort           11:40 AM, 12th Jan                     mohammad aatif                    History i dnt knw why its not opening           11:40 AM, 12th Jan                     mohammad aatif                    Can you check           11:42 AM, 12th Jan                   Reenad                   Could you please share your order number so that I can assist you further?           11:42 AM, 12th Jan                     mohammad aatif                    I am trying           11:43 AM, 12th Jan                     mohammad aatif                    U can see my ordera           11:43 AM, 12th Jan                     mohammad aatif                    Hello yiu there           11:44 AM, 12th Jan                   Reenad                   Sorry I can't please send the order number           11:45 AM, 12th Jan                     mohammad aatif                    Wait           11:45 AM, 12th Jan                     mohammad aatif                    6369788892           11:47 AM, 12th Jan                     mohammad aatif                    This is complaint number           11:47 AM, 12th Jan                   Reenad                   Thank you for sharing the order details. Please allow me a moment to check this for you.           11:48 AM, 12th Jan                   Reenad                   You should have received an email notification from us containing a link. Please click on this link and fill in your address and contact details. Once you do, please simply reply to this email and tell us with your full address and contact number so we can arrange collection for you on priority.           11:49 AM, 12th Jan                   Reenad                   Is there anything else i can assist you with?           11:50 AM, 12th Jan                     mohammad aatif                    Brorher           11:51 AM, 12th Jan                     mohammad aatif                    I dnot recieve any email           11:51 AM, 12th Jan                     mohammad aatif                    Plz send to another email id           11:52 AM, 12th Jan                     mohammad aatif                    Everytime i csll them telling the same issue           11:52 AM, 12th Jan                     mohammad aatif                    Everytime i msg them they say a mail will come but till date i dnt recieve any email           11:53 AM, 12th Jan                     mohammad aatif                    Plz help me in this           11:53 AM, 12th Jan                     mohammad aatif                    Why will i keep defected item           11:53 AM, 12th Jan                   Reenad                   Thank you for sharing the order details. Please allow me a moment to check this for you.           11:53 AM, 12th Jan                     mohammad aatif                    6369788892           11:53 AM, 12th Jan                     mohammad aatif                    This is my order id           11:54 AM, 12th Jan                     mohammad aatif                    Plz dont say again an email will come because till date thousand times i msg they say same thing           11:55 AM, 12th Jan                   Reenad                   [email-masked] this mail is different from [email-masked]           11:56 AM, 12th Jan                   Reenad                   please check this [email-masked]           11:56 AM, 12th Jan                   Reenad                   Is there anything else i can assist you with?           11:57 AM, 12th Jan                     mohammad aatif                    On which id you are sending           11:58 AM, 12th Jan                     mohammad aatif                    Can you on another id           11:58 AM, 12th Jan                     mohammad aatif                    Like [email-masked]           11:58 AM, 12th Jan                   Reenad                   please check this [email-masked]           11:58 AM, 12th Jan                     mohammad aatif                    I checked           11:59 AM, 12th Jan                     mohammad aatif                    No mail has come           11:59 AM, 12th Jan                     mohammad aatif                    Never ever any mail come on this           11:59 AM, 12th Jan                     mohammad aatif                    Can you send on another id           11:59 AM, 12th Jan                     mohammad aatif                    [email-masked]           11:59 AM, 12th Jan                     mohammad aatif                    Or [email-masked]           11:59 AM, 12th Jan                   Reenad                   Please select one email so that we can send it to you           12:01 PM, 12th Jan                     mohammad aatif                    [email-masked]           12:01 PM, 12th Jan                     mohammad aatif                    Send me this is my wife id           12:02 PM, 12th Jan                     mohammad aatif                    She will handle it           12:02 PM, 12th Jan                     mohammad aatif                    Send it now i will check           12:02 PM, 12th Jan                   Reenad                   Please be assured as we have now escalated this issue to our concerned team and they are closely working on this to fix it for you.             12:02 PM, 12th Jan                   Reenad                   You will be contacted via email           12:02 PM, 12th Jan                   Reenad                   Is there anything else i can assist you with?           12:02 PM, 12th Jan                   Reenad                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           12:05 PM, 12th Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/3755091