Subject: New Reply Received - Returns
From: Max <[email-masked]>
To: [email-masked]
Date: Thu, 06 Jan 2022 10:43:09 +0000

Hi Reenad Alosaimi,  The customer has responded to the ticket.  Returns  Ticket comment <div style="color:transparent;visibility:hidden;opacity:0;font-size:0px;border:0;max-height:1px;width:1px;margin:0px;padding:0px;border-width:0px!important;display:none!important;line-height:0px!important"><img width="1" height="1" src="http://click.netsuite.com/q/VVTA7HcofZV_Q7nGD-XkEQ~~/AALN9wA~/RgRjt_s5PVcDc3BjQgph1bnH1mGxHNDYUhZzdXBwb3J0QG1heGZhc2hpb24uY29tWAQAAAAB" alt=""></div>
Dear All,<br>
<br>
We will proceed with the collection at the soonest.<br>
<br>
We will do the needful to have it arranged at the earliest convenience.<br>
<br>
Best regards,<br>
 
<div>
<br>
<span class="labelnormal"><span class="labelname_sf">Amro Hmidat</span><br>
<span class="labeltitle_sf">Customer Care</span><br>
<a href="https://www.shipa.com" rel="noreferrer"><img src="http://connections.agilityportal.com/Shipa-Email-Signature/images/shipa-sig.png" width="160"></a><br>
<strong>M:</strong> 800 SHIPA<br>
<a href="https://www.shipa.com" style="text-decoration: none; color: #f26641" rel="noreferrer">www.shipa.com</a> </span>
</div>

<hr>
<strong></strong><div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>From: CST000000006 Shipa Customer &lt;[email-masked]&gt;<br>
<strong>Sent: </strong>6/1/2022 1:47 PM GMT+04:00<br>
<strong>To: </strong>[email-masked]; [email-masked]; [email-masked]; [email-masked]<br>
<strong>Cc: </strong>[email-masked]<br>
<strong>Subject: </strong>Fwd: [#3659243] - Returns<br>
 
</div>
<div style="font-family:'-apple-system' , 'blinkmacsystemfont' , 'segoe ui' , 'roboto' , 'helvetica neue' , 'arial' , sans-serif;font-size:14px">
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<div dir="ltr">
<div>Please take a look at ticket <a href="https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/3659243" rel="noreferrer">#3659243</a> ​</div>

<div> </div>

<div dir="ltr">Hi Team,<br>
<strong> </strong>
</div>

<div dir="ltr"><strong dir="ltr">any update </strong></div>

<div dir="ltr">​</div>

<div dir="ltr">Problem Statement: Late Collection<br>
<br>
Order ID: 6374877153<br>
Return Request Date :19/12/21<br>
Tracking ID: SD004545280<br>
Cx address: Al-Waziah near the Primary Girls School and Al-Falah Mosque, house number: 36323<br>
Cx contact NO: 0500115487<br>
<br>
Assistance Required:  We request you to pick up the item ASAP.<br>
 <br>
Issue Description: Please note that the return request was on (19/12/21). However, it has not been picked up yet.<br>
 <br>
Regards,<br>
Support Team</div>
</div>

<div dir="ltr">
<div> </div>
</div>

<div class="freshdesk_quote">
<blockquote class="freshdesk_quote">On Sun, 2 Jan at 1:20 PM <span class="separator">, Shipa Delivery Support &lt;[email-masked]&gt; wrote: </span>

<div style="font-size:0px;border:0;max-height:1px;width:1px;margin:0px;padding:0px;border-width:0px !important;display:!important;line-height:0px !important"><span class="separator"><img alt="" height="1" src="http://click.netsuite.com/q/vFB0Jf85YZcITTL5aS0KaA~~/AALN9wA~/RgRjsqHQPVcDc3BjQgphz1Bu0WGnTFoDUhZzdXBwb3J0QG1heGZhc2hpb24uY29tWAQAAAAB" width="1"></span></div>
<span class="separator"> Dear All,<br>
<br>
We will proceed with the collection at the soonest.<br>
<br>
We will do the needful to have it arranged at the earliest convenience.<br>
<br>
Best regards,<br>
  </span>

<div>
<br>
<span class="separator"><span class="labelnormal"><span class="labelname_sf">Amro Hmidat</span><br>
<span class="labeltitle_sf">Customer Care</span><br>
<a href="https://www.shipa.com" rel="noreferrer"><img src="http://connections.agilityportal.com/Shipa-Email-Signature/images/shipa-sig.png" width="160"></a><br>
<strong>M:</strong> 800 SHIPA<br>
<a href="https://www.shipa.com" style="text-decoration:none;color:#f26641" rel="noreferrer">www.shipa.com</a> </span> </span>
</div>
<span class="separator">   </span>

<hr>
<span class="separator"> </span>

<div class="freshdesk_quote">
<blockquote class="freshdesk_quote">
<div><span class="separator">From: CST000000006 Shipa Customer &lt;[email-masked]&gt;<br>
<strong>Sent: </strong>2/1/2022 10:24 AM GMT+03:00<br>
<strong>To: </strong>[email-masked]; [email-masked]; [email-masked]<br>
<strong>Cc: </strong>[email-masked]<br>
<strong>Subject: </strong>Fwd: [#3659243] - Returns<br>
  </span></div>

<div style="font-family:'-apple-system' , 'blinkmacsystemfont' , 'segoe ui' , 'roboto' , 'helvetica neue' , 'arial' , sans-serif;font-size:14px">
<div style="font-family:'-apple-system' , 'blinkmacsystemfont' , 'segoe ui' , 'roboto' , 'helvetica neue' , 'arial' , sans-serif;font-size:14px">
<div dir="ltr">
<div><span class="separator">Please take a look at ticket <a href="https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/3659243" rel="noreferrer">#3659243</a>​</span></div>

<div><span class="separator"> </span></div>

<div dir="ltr">
<br>
<span class="separator">Hi Team,<br>
<br>
Problem Statement: Late Collection<br>
<br>
Order ID: 6374877153<br>
Return Request Date :19/12/21<br>
Tracking ID: SD004545280<br>
Cx address: Al-Waziah near the Primary Girls School and Al-Falah Mosque, house number: 36323<br>
Cx contact NO: 0500115487<br>
<br>
Assistance Required:  We request you to pick up the item ASAP.<br>
 <br>
Issue Description: Please note that the return request was on (19/12/21). However, it has not been picked up yet.<br>
 <br>
Regards,<br>
Support Team</span>
</div>
</div>

<div dir="ltr">
<div><span class="separator"> </span></div>
</div>

<div class="freshdesk_quote">
<blockquote class="freshdesk_quote">
<span class="separator">On Fri, 31 Dec, 2021 at 4:42 PM <span class="separator">, Shipa Delivery Support &lt;[email-masked]&gt; wrote: </span> </span>

<div style="font-size:0px;border:0;max-height:1px;width:1px;margin:0px;padding:0px;border-width:0px !important;display:!important;line-height:0px !important"><span class="separator"><span class="separator"><img alt="" height="1" src="http://click.netsuite.com/q/PUh-l9MolZTGrLy8j80-pg~~/AALN9wA~/RgRjsC5HPVcDc3BjQgphx8f6zmE0d1yxUhZzdXBwb3J0QG1heGZhc2hpb24uY29tWAQAAAAB" width="1"></span></span></div>
<span class="separator"> <span class="separator"> Dear team, <br>
<br>
<br>
Well noted. The collection will be reattempted shortly. <br>
<br>
<br>
Best regards,<br>
  </span> </span>

<div>
<br>
<span class="separator"><span class="separator"><span class="labelnormal"><span class="labelname_sf">Dania Al-Qadi</span><br>
<span class="labeltitle_sf">Customer Care</span><br>
<a href="https://www.shipa.com" rel="noreferrer"><img src="http://connections.agilityportal.com/Shipa-Email-Signature/images/shipa-sig.png" width="160"></a><br>
<strong>M:</strong> 800 SHIPA<br>
<a href="https://www.shipa.com" style="text-decoration:none;color:#f26641" rel="noreferrer">www.shipa.com</a> </span> </span> </span>
</div>
<span class="separator"> <span class="separator">   </span> </span>

<hr>
<span class="separator"> <span class="separator"> </span> </span>

<div class="freshdesk_quote">
<blockquote class="freshdesk_quote">
<div><span class="separator"><span class="separator">From: CST000000006 Shipa Customer &lt;[email-masked]&gt;<br>
<strong>Sent: </strong>31/12/2021 4:32 PM GMT+04:00<br>
<strong>To: </strong>[email-masked]<br>
<strong>Cc: </strong>[email-masked]<br>
<strong>Subject: </strong>Fwd: [#3659243] - Returns<br>
  </span></span></div>

<div style="font-family:'-apple-system' , 'blinkmacsystemfont' , 'segoe ui' , 'roboto' , 'helvetica neue' , 'arial' , sans-serif;font-size:14px">
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<div><span class="separator"><span class="separator"> </span></span></div>
</div>

<div dir="ltr"><span class="separator"><span class="separator">Hi Team, </span></span></div>

<div dir="ltr"><span class="separator"><span class="separator"> </span></span></div>

<div dir="ltr"><span class="separator"><span class="separator">Kindly inform us regarding the previous email.</span></span></div>

<div dir="ltr"><span class="separator"><span class="separator"> </span></span></div>

<div dir="ltr"><span class="separator"><span class="separator">Thank you </span></span></div>

<div class="freshdesk_quote"> </div>
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