Subject: New Reply Received - Conversation with zakerya
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Mon, 03 Jan 2022 10:57:52 +0000

Hi Reenad Alosaimi,  The customer has responded to the ticket.  Conversation with zakerya  Ticket comment <div dir="auto">Dear, </div>
<div dir="auto"><br></div>
<div dir="auto">Thanks for courtesy.</div>
<div dir="auto">I don't want the trouser back.</div>
<div dir="auto">Just refund the said amount and keep trousers with you</div>
<div dir="auto"><br></div>
<div dir="auto">Thanks </div>
<div dir="auto"><br></div>
<div dir="auto"><br></div>
<div dir="auto"><br></div>
<div id="composer_signature" dir="auto"><div style="font-size:12px;color:#575757" dir="auto">Sent from my Galaxy</div></div>
<div dir="auto"><br></div>
<div><br></div>
<div align="left" dir="auto" style="font-size:100%;color:#000000">
<div>-------- Original message --------</div>
<div></div>
</div>
<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>From: Centrepoint &lt;[email-masked]&gt; </div>
<div>Date: 03/01/22  10:39  (GMT+03:00) </div>
<div>To: [email-masked] </div>
<div>Subject: Re: [#3516417] - Conversation with zakerya </div>
<div><br></div>
<div style="font-family:-apple-system, BlinkMacSystemFont, Segoe UI, Roboto, Helvetica Neue, Arial, sans-serif; font-size:14px">
	<div style="font-family:-apple-system, BlinkMacSystemFont, Segoe UI, Roboto, Helvetica Neue, Arial, sans-serif; font-size:14px"><div dir="ltr">
<div><span dir="ltr" style="font-size: 14px" rel="tempredactor">Hi Zakerya,</span></div>
<div><span style="font-size: 14px" rel="tempredactor"> </span></div>
<div><span style="font-size: 14px" rel="tempredactor">Thank you for getting in touch with us.</span></div>
<div>
<span style="font-size: 14px"><font dir="ltr">​​</font></span><br>
</div>
<div><span style="font-size: 14px"><font dir="ltr">Please accept our full apologies for the inconvenience and delay we have caused.<br></font></span></div>
<div>
<span style="font-size: 14px" dir="ltr">​</span><br>
</div>
<div><span style="font-size: 14px" dir="ltr">The item amount has been refunded and you can keep the product with you<br>Please accept our apologies</span></div>
<div>
<span style="font-size: 14px" dir="ltr">​</span><br>
</div>
<div><span style="font-size: 14px" dir="ltr">Regarding the order: 6368415171 Please note that the refund has been processed successfully from our side for the amount (<span dir="ltr" style="white-space:pre">​</span>SAR 64.00), however due to some concerns with the payment vendor, the refund has been rejected.<br><br>Rest assured our team has already advised the payment vendor to manually process the rejected refund from their side. The refund processing takes approximately 14-28 days.</span></div>
<div>
<span style="font-size: 14px" dir="ltr">​</span><span dir="ltr" style="font-size: 14px">​<br></span><span dir="ltr" style='color: rgb(51, 51, 51); font-family: "Segoe UI", sans-serif, -apple-system, BlinkMacSystemFont, "Segoe UI", Roboto, "Helvetica Neue", Arial, sans-serif, -apple-system, BlinkMacSystemFont, "Segoe UI", Roboto, "Helvetica Neue", Arial, sans-serif; font-size: 14px'>We’re here to build the best online shopping experience for you.<br></span><span style="font-size: 14px"><br></span>
</div>
<div><span style='font-size: 14px; font-family: -apple-system, system-ui, "Segoe UI", Roboto, "Helvetica Neue", Arial, sans-serif, -apple-system, BlinkMacSystemFont, "Segoe UI", Roboto, "Helvetica Neue", Arial, sans-serif' rel="tempredactor">Feel free to get in touch with us for further assistance.</span></div>
<div><span style="font-size: 14px" rel="tempredactor"> <s dir="ltr">​</s></span></div>
<div><span style='font-size: 14px; font-family: -apple-system, system-ui, "Segoe UI", Roboto, "Helvetica Neue", Arial, sans-serif, -apple-system, BlinkMacSystemFont, "Segoe UI", Roboto, "Helvetica Neue", Arial, sans-serif' rel="tempredactor">Your friends,</span></div>
<div><span style='font-size: 14px; font-family: -apple-system, system-ui, "Segoe UI", Roboto, "Helvetica Neue", Arial, sans-serif, -apple-system, BlinkMacSystemFont, "Segoe UI", Roboto, "Helvetica Neue", Arial, sans-serif' rel="tempredactor">The Support Team </span></div>
</div></div>

	

</div>
</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/3516417