Subject: Ticket Assigned - Conversation with zakerya
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Mon, 03 Jan 2022 07:33:28 +0000

Hi Reenad Alosaimi,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with zakerya zakerya                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  zakerya Bot:  Hi Zakerya ,what do you need help with? Customer:  Order Status Bot:  Please choose your location Customer:  centrepointsa Bot:  Please enter your order number to continue Customer:  6368415171 Bot:    Your order status is : Delivered    If you have not received your order, Home Delivery takes  3 to 5 business days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0537162188 Bot:  Please wait while we transfer you to an agent Customer:  He Customer:  Hello Agent:  Hi Zakerya, Thank you for contacting us. My name is Fatima, how can i help you ? Agent:  Are we still connected? Agent:  We would like to inform you that a return request has been created and the request will be received by the transport partner within 3 to 5 working days. You can also track your return request via the website (https://www.aramex.com/ae/ar) with the tracking number (47268321240). Agent:  Is there anything else may I assist you? Agent:  It was a pleasure to assist you. Bot:  Rate our Customer Service Agent [Customer Feedback: How satisfied were you with your chat with us today? - Neither Satisfied or Dissatisfied] Customer:  /startOver Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Customer:  Hello Bot:  Hi again! Bot:  Please enter your name Customer:  zakerya Bot:  Hi Zakerya ,what do you need help with? Customer:  Order Status Bot:  Please choose your location Customer:  centrepointsa Bot:  Please enter your order number to continue Customer:  6368415171 Bot:   Your order status is : Delivered    If you have not received your order, Home Delivery takes  3 to 5 business days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please wait while we transfer you to an agent Customer:  Hello Agent:  Hello , my name is Haneen, how may I help you? Customer:  Hello haneen Customer:  Status of my return request plz Customer:  Its been 5 days Customer:  Nobody came to collect Customer:  You there? Agent:  Thank you for sharing the order details. Please allow me a moment to check this for you. Customer:  Ok Agent:  We sincerely apologize for any inconvenience caused,   We have forwarded your query to the concerned team and will be in touch with you asap to assist you in resolving this concern. Agent:  Do you have another query? Customer:  Solve this one only plz Agent:  sure, we will be in touch with you asap to assist you in resolving this concern. Agent:  It was a pleasure to assist you. Thank you for shopping with us. Have a wonderful day. Bot:  Rate our Customer Service Agent [Customer Feedback: How satisfied were you with your chat with us today? - Neither Satisfied or Dissatisfied] Customer:  /startOver Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Customer:  Hello Bot:  Hi again! Bot:  Please enter your name Customer:  zakerya Bot:  Hi Zakerya ,what do you need help with? Customer:  Order Status Bot:  Please choose your location Customer:  centrepointsa Bot:  Please enter your order number to continue Customer:  6368415171 Bot:   Your order status is : Delivered    If you have not received your order, Home Delivery takes  3 to 5 business days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes            11:54 AM, 02nd Dec                   Maha                   Hi this is Maha .how can I help you ?           11:55 AM, 02nd Dec                     zakerya                    Hello           11:55 AM, 02nd Dec                     zakerya                    No one came to collect the return request           11:55 AM, 02nd Dec                     zakerya                    Return services in center point is quite disappointing           11:55 AM, 02nd Dec                   Maha                   Could you please share your order number so that I can assist you further?           11:56 AM, 02nd Dec                     zakerya                    6368415171           11:56 AM, 02nd Dec                   Maha                   Thank you for sharing the order details. Please allow me a moment to check this for you.           11:57 AM, 02nd Dec                     zakerya                    Its been almost more than a week           11:59 AM, 02nd Dec                   Maha                   Please be assured as we have now escalated this issue to our concerned team and they are closely working on this to fix it for you.             12:00 PM, 02nd Dec                   Maha                   Do you have any other inquiries?           12:00 PM, 02nd Dec                     zakerya                    U there?           12:02 PM, 02nd Dec                   Maha                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           12:05 PM, 02nd Dec                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/3516417