Subject: Ticket Assigned - Returns
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sun, 02 Jan 2022 09:16:13 +0000

Hi Reenad Alosaimi,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Returns Related to the refund of :6359791050 which was placed on 16th of Oct belo was the feedback of CP agent last month .

Regarding the order:6359791050 Please note that the refund has been processed successfully from our side for the amount 57.6 SAR on 10/23/21, however due to some concerns with the payment vendor, the refund has been rejected.

Rest assured our team has already advised the payment vendor to manually process the rejected refund from their side. The refund processing takes approximately 14-28 days.

However till date no money has been refunded even thou i insisted to the agent so issue me a CP voucher instead if transfer to account is having an issue !! And he said that be assured that issue will be resolved at the earliest  etc etc 

Even then till date no action has been made or and no one has contacted me to update me.

It is quite disappointing to learn such level of service from CP .

Please ensure now to avoid any further delay issue an online voucher for my use at the earliest https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/3589135