Subject: Ticket Assigned - Conversation with rahaman hossain
From: Landmark Group <[email-masked]>
To: [email-masked]
Date: Wed, 29 Dec 2021 05:59:48 +0000

Hi Reenad Alosaimi,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with rahaman hossain rahaman hossain                    Customer:  Yes Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Bot:  Hi Rahaman Hossain ,what do you need help with? Customer:  Your order update Bot:  Please choose your location Customer:  Saudi Arabia Bot:  Please enter your order number to continue Customer:  6367895219 Bot:    Your order status is :     If you have not received your order, Home Delivery takes 3 to 5 days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes            09:44 AM, 29th Dec                     rahaman hossain                    Hi           09:45 AM, 29th Dec                   Reenad                   Hi Rahaman , My name is Reenad.Thank you for contacting us. How may I help you?           09:45 AM, 29th Dec                     rahaman hossain                    Can u check my order please,it's almost 35 days now           09:45 AM, 29th Dec                   Reenad                   Thank you for sharing the order details. Please allow me a moment to check this for you.           09:47 AM, 29th Dec                     rahaman hossain                    6367895219           09:47 AM, 29th Dec                   Reenad                   Thank you for allowing me the time to check. I appreciate your patience.           09:48 AM, 29th Dec                   Reenad                   Thank you for sharing the order details. Please allow me a moment to check this for you.           09:51 AM, 29th Dec                   Reenad                    We regret to inform you that the order No. (6367895219) has been returned to our warehouse due to the order not being delivered within the specified time. I have been trying to call you at (+966505101365 ) three times on different days but there has been no response from you.            09:52 AM, 29th Dec                     rahaman hossain                    Are you there??           09:53 AM, 29th Dec                   Reenad                   We regret to inform you that the order No. (6367895219) has been returned to our warehouse due to the order not being delivered within the specified time. I have been trying to call you at (+966505101365 ) three times on different days but there has been no response from you. We’re on it - and we’ll do our best to sort this out quickly.           09:53 AM, 29th Dec                   Reenad                   Is there anything else i can assist you with?           09:53 AM, 29th Dec                     rahaman hossain                    May I know ,when I will get my refund??           09:54 AM, 29th Dec                   Reenad                   We’re on it - and we’ll do our best to sort this out quickly. please wait dear customer           09:54 AM, 29th Dec                   Reenad                   Is there anything else i can assist you with?           09:55 AM, 29th Dec                     rahaman hossain                    Sir,just I will wait for my refund ,it's so long time.           09:57 AM, 29th Dec                   Reenad                   We are working on your issue please wait           09:57 AM, 29th Dec                   Reenad                   Is there anything else i can assist you with?           09:57 AM, 29th Dec                     rahaman hossain                    Txz you sir           09:58 AM, 29th Dec                   Reenad                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           09:59 AM, 29th Dec                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/3683820