Subject: Ticket Assigned - Conversation with hafsah
From: Landmark Group <[email-masked]>
To: [email-masked]
Date: Tue, 28 Dec 2021 07:15:56 +0000

Hi Reenad Alosaimi,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with hafsah hafsah                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  hafsah Bot:  Hi Hafsah ,what do you need help with? Customer:  When will I get my refund? Bot:  Please choose your location Customer:  Saudi Arabia Bot:    Did you return your order? We will issue your refund after we receive your returns and perform a quality check. Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by SADAD or cash - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.   Canceled your order? Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by SADAD - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0500638031 Bot:  Please wait while we transfer you to an agent Agent:  Hi Hafsah, Thank you for contacting us. How may I help you? Agent:  Could you please share your order number so that I can assist you further? Customer:  I have returned items and till now I haven’t receive the refund in my credit. Agent:  Could you please share your order number so that I can assist you further? Customer:  My order number #6375368174 Agent:  Thank you for sharing the order details. Please allow me a moment to check this for you. Customer:  Ok Agent:  Thank you for allowing me the time to check. I appreciate your patience. Customer:  It says 4-7. Customer:  Days Agent:  I will escalate your concern right away and will ask the concerned team to try to contact you as well. Customer:  Ok Agent:  Is there anything else i can assist you with? Customer:  No. I just have to get refund to order a new one. Agent:  It was a pleasure to assist you. Thank you for shopping with us. Have a wonderful day. Customer:  Welcome Bot:  Rate our Customer Service Agent [Customer Feedback: How satisfied were you with your chat with us today? - Neither Satisfied or Dissatisfied] Customer:  /startOver Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Customer:  Regarding refund Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Customer:  /startOver Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Customer:  /startOver Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Customer:  /startOver Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Customer:  /startOver Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Customer:  /startOver Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Customer:  Refund Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Customer:  /startOver Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Customer:  /startOver Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Customer:  I need a refund! Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Customer:  Useless Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Customer:  /startOver Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Customer:  /startOver Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Customer:  Hi hi hi Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Customer:  /startOver Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Customer:  I need assistance Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Customer:  Hello Bot:  Hi again! Bot:  Please enter your name Customer:  hafsah Bot:  Hi Hafsah ,what do you need help with? Customer:  When will I get my refund? Bot:  Please choose your location Customer:  Saudi Arabia Bot:   Did you return your order? We will issue your refund after we receive your returns and perform a quality check. Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by SADAD or cash - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.   Canceled your order? Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by SADAD - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes            11:05 AM, 28th Dec                     hafsah                    Ok           11:05 AM, 28th Dec                   Reenad                   Hi Hafsah, Thank you for contacting us. How may I help you?           11:06 AM, 28th Dec                   Reenad                   Could you please share your order number so that I can assist you further?           11:07 AM, 28th Dec                   Reenad                   Hi, I'm not getting a response from you. Are we still connected?           11:09 AM, 28th Dec                     hafsah                    I need to get the refund           11:09 AM, 28th Dec                     hafsah                    Its morethan 7 days           11:09 AM, 28th Dec                     hafsah                    6375368174           11:09 AM, 28th Dec                   Reenad                   Thank you for sharing the order details. Please allow me a moment to check this for you.           11:10 AM, 28th Dec                     hafsah                    K, im waiting           11:11 AM, 28th Dec                     hafsah                    Ur team emailed me that its already in my account there none           11:11 AM, 28th Dec                   Reenad                   Thank you for allowing me the time to check. I appreciate your patience.           11:11 AM, 28th Dec                   Reenad                   I will escalate your concern right away and will ask the concerned team to try to contact you as well.           11:12 AM, 28th Dec                   Reenad                   Is there anything else i can assist you with?           11:12 AM, 28th Dec                     hafsah                    Yesterday I already contacted one of ur agent           11:12 AM, 28th Dec                     hafsah                    He said the same           11:12 AM, 28th Dec                     hafsah                    Ill wait now           11:12 AM, 28th Dec                   Reenad                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           11:13 AM, 28th Dec                     hafsah                    What!           11:13 AM, 28th Dec                   Reenad                   I will escalate your concern right away and will ask the concerned team to try to contact you as well. please wait we will connect you, in email.           11:14 AM, 28th Dec                     hafsah                    Ok           11:15 AM, 28th Dec                   Reenad                   It was a pleasure to assist you. Thank you for shopping with us. Have a wonderful day.           11:15 AM, 28th Dec                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/3678295