Subject: Ticket Assigned - late delivery
From: Landmark Group <[email-masked]>
To: [email-masked]
Date: Thu, 23 Dec 2021 07:35:04 +0000

Hi Reenad Alosaimi,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  late delivery markus leitner                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  markus leitner Bot:  Hi Markus Leitner ,what do you need help with? Customer:  Order Status Bot:  Please choose your location Customer:  centrepointsa Bot:  Please enter your order number to continue Customer:  6375428621 Bot:    Your order status is : Processing    If you have not received your order, Home Delivery takes  3 to 5 business days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  +966557904843            11:24 AM, 23rd Dec                   Ree
 nad                   Hi Markus, Thank you for contacting us. How may I help you?           11:25 AM, 23rd Dec                     markus leitner                    We are waiting for our delivery, the tracker says that 2 times fails delivery due to no respond from our side, but nobody ever contacted us           11:25 AM, 23rd Dec                   Reenad                   Thank you for sharing the order details. Please allow me a moment to check this for you.           11:26 AM, 23rd Dec                     markus leitner                    thanks           11:27 AM, 23rd Dec                   Reenad                   We sincerely apologize for any inconvenience caused to you however, as we can check our courier partner has tried contacting you on the following contact number which was provided at the time of placing this order but without success: (+966557904843).           11:29 AM, 23rd Dec                   Reenad                   We request you to please confirm if this is y
 our correct contact number, if so, please share with us a suitable time to contact you. If not, please share with us your correct contact number so that we can arrange the delivery for you accordingly.           11:29 AM, 23rd Dec                     markus leitner                    The contact number:           11:29 AM, 23rd Dec                     markus leitner                    +966 55 790 4843           11:30 AM, 23rd Dec                     markus leitner                    You can contact me anytime           11:30 AM, 23rd Dec                     markus leitner                    The delivery we have been waiting for days, so please send it as soon as possible           11:30 AM, 23rd Dec                     markus leitner                    Please make sure that the shipper REALLY trying to call us, and not just says he tries           11:30 AM, 23rd Dec                   Reenad                   Please accept our full apologies for the inconvenience and delay we have ca
 used.           11:31 AM, 23rd Dec                   Reenad                   Your request has been submitted to the concerned authority to deliver the request as soon as possible. We will contact you if there is any new information.           11:31 AM, 23rd Dec                   Reenad                   Is there anything else i can assist you with?           11:32 AM, 23rd Dec                     markus leitner                    No, thank you!           11:32 AM, 23rd Dec                   Reenad                   welcome           11:32 AM, 23rd Dec                   Reenad                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           11:32 AM, 23rd Dec                     markus leitner                    You as well! Thank you!           11:33 AM, 23rd Dec                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/3653962