Subject: Ticket Assigned - late return
From: Landmark Group <[email-masked]>
To: [email-masked]
Date: Tue, 21 Dec 2021 06:41:40 +0000

Hi Reenad Alosaimi,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  late return naeem khan                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  naeem khan Bot:  Hi Naeem Khan ,what do you need help with? Customer:  When will I get my refund? Bot:  Please choose your location Customer:  Saudi Arabia Bot:    Did you return your order? We will issue your refund after we receive your returns and perform a quality check. Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by SADAD or cash - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.   Canceled your order? Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by SADAD - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0550915909            10:14 AM, 21st Dec                   Reenad                   Hi Naeem, Thank you for contacting us. How may I help you?           10:15 AM, 21st Dec                     naeem khan                    hi ,i have return some items n 24 nov and still i didnt get mey refund ,,,and almost this is my 10th follow up with you           10:15 AM, 21st Dec                     naeem khan                    6368402140 order number ...amount is 34 riyals           10:16 AM, 21st Dec                   Reenad                   Thank you for sharing the order details. Please allow me a moment to check this for you.           10:16 AM, 21st Dec                     naeem khan                    i have checked with my bank several times they didnt get any transaction from center point           10:17 AM, 21st Dec                   Reenad                   We would like to inform you that we have processed the refund of amount (SAR105.61) on (​11/24/21) and the amount you paid online will be refunded back to your original payment method within 7- 14 working days. You can review the transaction with the bank with the transaction number (001330)           10:20 AM, 21st Dec                     naeem khan                    not this amount ...34 riyals and i have checked with my bank with this transaction number ..only refund i recived this amount only 105 while 34 riyals still not           10:21 AM, 21st Dec                   Reenad                   We would like to inform you that we have processed the refund of amount (SAR32.06) on (​11/22/21 ) and the amount you paid online will be refunded back to your original payment method within 7- 14 working days.  You can review the transaction with the bank with the transaction number (001330)           10:22 AM, 21st Dec                   Reenad                   Is there anything else to help you with today?           10:22 AM, 21st Dec                     naeem khan                    not this transcation ...the transaction date is 24 nov           10:24 AM, 21st Dec                   Reenad                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           10:24 AM, 21st Dec                     naeem khan                    this amount i recieved also           10:24 AM, 21st Dec                   Reenad                   We would like to inform you that we have processed the refund of amount (SAR32.06) on (​11/22/21 ) and amount (SAR105.61) on (​11/24/21) and the amount you paid online will be refunded back to your original payment method within 7- 14 working days.  You can review the transaction with the bank with the transaction number (001330)           10:26 AM, 21st Dec                     naeem khan                    yeah this is why i am complaining           10:26 AM, 21st Dec                     naeem khan                    instead of 14 days i have been waited 30 days and still didnt get the amount           10:27 AM, 21st Dec                   Reenad                   The process was successfully completed by us for all the banks related to the order (6368402140 ) and you can refer to the bank and inquire of them about the process by number (001330)           10:28 AM, 21st Dec                   Reenad                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           10:28 AM, 21st Dec                     naeem khan                    i have checked with my bank ,,they told me that 105 we have been recived only not 34 riyals           10:29 AM, 21st Dec                     naeem khan                    why you people are running ? wallaah very strange ,,,i will took some stuff from your store and this will not be my mistake           10:29 AM, 21st Dec                   Reenad                   you can cheek with the bank and inquire of them about the process by number (001330)           10:31 AM, 21st Dec                   Reenad                   anything else to help you with today?           10:31 AM, 21st Dec                     naeem khan                    i am writting in english not in french ..i contacted tem already           10:31 AM, 21st Dec                     naeem khan                    they didnt any transaction from you           10:32 AM, 21st Dec                     naeem khan                    recived *           10:32 AM, 21st Dec                   Reenad                   the refund of amount (SAR32.06) on (​11/22/21 ) and amount (SAR105.61) from our side           10:34 AM, 21st Dec                     naeem khan                    3596747           10:34 AM, 21st Dec                     naeem khan                    OMG ....not that amount ...           10:34 AM, 21st Dec                     naeem khan                    i refund two shipment on 24 nov           10:35 AM, 21st Dec                   Reenad                   please wait           10:38 AM, 21st Dec                   Reenad                   We have forwarded your query to the concerned team and will be in touch with you asap to assist you in resolving this concern.           10:39 AM, 21st Dec                   Reenad                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           10:40 AM, 21st Dec                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/3642389