Subject: New Reply Received - Re: Your refund is on its way
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Mon, 20 Dec 2021 06:57:34 +0000

Hi Reenad Alosaimi,  The customer has responded to the ticket.  Re: Your refund is on its way  Ticket comment <div dir="auto">Hello,<div dir="auto"><br></div>
<div dir="auto">The SAMBA credit card from which I did the payment is now not in use as the bank itself is owned by SNB Alahli Bank. So I can't do anything now as the bank issue me a new credit card from SNB Alahli.</div>
<div dir="auto">So what is the solution? </div>
<div dir="auto"><br></div>
<div dir="auto">Regards </div>
<div dir="auto">Mirza Arifain Sabtain Ali</div>
<div dir="auto">Riyadh </div>
<div dir="auto">Mob. 00966 54 089 2831 </div>
<div dir="auto"><br></div>
<div dir="auto"><br></div>
</div>
<br><div class="gmail_quote"><div dir="ltr" class="gmail_attr"></div></div>
<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>On Mon, Dec 20, 2021, 8:11 AM Centrepoint &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:<br>
</div>
<blockquote class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex"><div style="font-family:-apple-system,BlinkMacSystemFont,Segoe UI,Roboto,Helvetica Neue,Arial,sans-serif;font-size:14px">
	<div style="font-family:-apple-system,BlinkMacSystemFont,Segoe UI,Roboto,Helvetica Neue,Arial,sans-serif;font-size:14px"><div dir="ltr">
<div dir="ltr">Hi Mirza,<br><br>
</div>
<div>Thank you for reaching out to us.</div>
<div>
<br>We apologize for the inconvenience that has happened.</div>
<div><br></div>
<div dir="ltr">We apologize, you must contact the bank regarding the problem, we, on our part, have returned the amount to the same card from which the payment was made upon completion of the order</div>
<div dir="ltr">
<br>Regarding the order: 6372402251  Please note that the refund has been processed successfully from our side for the amount (SAR198.00), however due to some concerns with the payment vendor, the refund has been rejected.</div>
<div>
<br>Rest assured our team has already advised the payment vendor to manually process the rejected refund from their side. The refund processing takes approximately 14-28 days.</div>
<div><br></div>
<div>Feel free to reach out to us for any further assistance.</div>
<div dir="ltr">
<br>Your Friends</div>
<div>The Support Team</div>
</div></div>

	

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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/3634271