Subject: New Reply Received - Fwd:
From: Splash <[email-masked]>
To: [email-masked]
Date: Mon, 20 Mar 2023 05:51:49 +0000

Hi Reenad Alosaimi,  The customer has responded to the ticket.  Fwd:  Ticket comment <div dir="ltr">Dear Splash Support Team,<div><br></div>
<div>Regarding the first order # 6813264076 was not placed but the online payment was done and not refund yet. The new order under 6813461442 payment was made from another card and it is successfully completed and order delivery was done accordingly. kindly update the refund status of previous order. I hope you will refund the amount or give credit note for the same amount of SR 130.</div>
<div><br></div>
<div>Regards,</div>
<div>Mohamed sajid</div>
<div>0501311805 </div>
</div>
<br><div class="gmail_quote"><div dir="ltr" class="gmail_attr"></div></div>
<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>On Sun, Mar 19, 2023 at 4:43 PM Splash &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:<br>
</div>
<blockquote class="gmail_quote" style="margin:0px 0px 0px 0.8ex;border-left:1px solid rgb(204,204,204);padding-left:1ex"><div style='font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif;font-size:14px'>
	<div style='font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif;font-size:14px'>
<div dir="ltr"><div dir="ltr">Hi Sajid,<br><br>We sincerely apologize for the inconvenience caused to you however, we have checked and it appears that the following order number: (6813264076) was not placed successfully. Whenever this happens our system tries to capture the payment again automatically, in this case, as we can the payment was captured again and a new order was placed successfully which is: (6813461442).<br><br>The payment has been captured only once from your account which is for the new successfully placed order.<br><br>We hope this helps and please do not hesitate to write back to us if you need further assistance. We will be happy to help!<br><br>Thank you for shopping with us and have a great day! Stay Safe!<br><br>
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<div style="margin-top:0px;margin-bottom:1rem;box-sizing:border-box">Thank You,<br style="box-sizing:border-box"><span style='color:rgb(0,0,0);font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,"Noto Sans",sans-serif,"Apple Color Emoji","Segoe UI Emoji","Segoe UI Symbol","Noto Color Emoji";font-size:14px;font-style:normal;font-variant-ligatures:normal;font-variant-caps:normal;font-weight:400;letter-spacing:normal;text-align:left;text-indent:0px;text-transform:none;white-space:normal;word-spacing:0px;background-color:rgb(255,255,255);text-decoration-style:initial;text-decoration-color:initial;float:none;box-sizing:border-box;display:inline'>Splash </span>Support Team</div>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5871965