Subject: New Reply Received - Delivery
From: Landmark Group <[email-masked]>
To: [email-masked]
Date: Thu, 16 Mar 2023 07:40:49 +0000 (UTC)

Hi Reenad Alosaimi,  The customer has responded to the ticket.  Delivery  Ticket comment <div dir="auto">Dear MAX team,<div dir="auto"><br></div>
<div dir="auto">We would like to draw your attention to the fact that our order no. 6812237266 is still not yet delivered. Since Monday 13 March 2023, we were receiving messages from Max that the order is out for delivery but at the end of the day, you send another message saying that you missed us and you were not able to deliver the order which is not correct at all. Despite sharing the location and details more than 3 times with your crew, however, till this moment we didn’t receive it.</div>
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<div dir="auto">Although we have sent an email to MAX and conducted calls, we were promised that our issue will be solved within 48 Hours, but this never happened as well.</div>
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<div dir="auto">We would like to inform you that if we don’t receive the order today, we will regret to inform you that we will call the Minister of commercial and submit a complaint against your company with all the support documents that are clarifying your delivery negligence.</div>
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<div dir="auto">Furthermore, if the order wasn’t received today, we request you cancel the order and return back our payments. We promise that we’ll never place any order from your company at all and we’ll advise all our friends to do so. Keep in mind, this is not the first time we face this issue.</div>
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<div dir="auto">Attached herewith are all the support documents.</div>
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<br><div class="gmail_quote"><div dir="ltr" class="gmail_attr"></div></div>
<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>On Wed, 15 Mar 2023, 4:32 pm Hana Hassan, &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:<br>
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<blockquote class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex">
<div dir="auto">السلام عليكم لليوم الثاني والمندوب التوصيل بيطلب العنوان وذات الجواب بالرغم من تواصلي معكم وما وصل شي وانا بشغلي لان ما عندي وقت انزل اطلبت اونلاين بس مش فاضية انا ضل ابعت الموقع وينردلي ذات الجواب انا بطل بدي الطلبية والتكلفة رجعولي ياها هلى رصيدي البنكي وشكرا</div>
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<div dir="ltr" class="gmail_attr">On Tue, 14 Mar 2023, 5:37 pm Landmark Group, &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt; wrote:<br>
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<blockquote class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex"><div style="font-family:-apple-system,BlinkMacSystemFont,Segoe UI,Roboto,Helvetica Neue,Arial,sans-serif;font-size:14px">
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<div dir="rtl">مرحبًا عميلنا العزيز,<br><br>شكرا لتواصلك مع ماكس.<br><br> نعتذر لك عن الازعاج الذي تسببنا به.<br><br>لقد تم رفع طلبك للجهة المعنية لتوصيل الطلب في أسرع وقت ممكن. وسيتم التواصل معكم في حال وجود أي معلومات جديدة.<br>شكرا لتعاونكم وتفهمكم معنا.</div>
<div dir="rtl">
<br>لا تتردد في التواصل معنا إذا كنت بحاجة إلى مزيد من المساعدة.<br><br>شكرًا لك،<br>فريق دعم ماكس.</div>
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Attachments :
1. <a href='https://helpae.maxfashion.com/helpdesk/attachments/2044014912343'>IMG-20230316-WA0010.jpg</a><br />2. <a href='https://helpae.maxfashion.com/helpdesk/attachments/2044014912344'>IMG-20230316-WA0009.jpg</a><br />3. <a href='https://helpae.maxfashion.com/helpdesk/attachments/2044014912345'>IMG-20230316-WA0012.jpg</a><br />4. <a href='https://helpae.maxfashion.com/helpdesk/attachments/2044014912346'>IMG-20230316-WA0013.jpg</a><br />5. <a href='https://helpae.maxfashion.com/helpdesk/attachments/2044014912347'>IMG-20230316-WA0011.jpg</a><br />6. <a href='https://helpae.maxfashion.com/helpdesk/attachments/2044014912348'>IMG-20230316-WA0008.jpg</a>
  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5845978