Subject: Note Added - [#5768960] Returns
From: Landmark Group <[email-masked]>
To: [email-masked]
Date: Thu, 16 Mar 2023 07:25:51 +0000 (UTC)

Hi ,    Ankkur Gupta added a note and wants you to have a look.   Ticket URL:  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5768960    Subject:  Returns   Requester: Asma saeed    Note Content:   <div class="WordSection1">
<div class="MsoNormal"><span style="mso-fareast-language:EN-US">Hi <a id="OWAAME31DCDCF34C34B379A5E7AA506B3D860" href="mailto:[email-masked]" rel="noreferrer">
<span style='font-family:"Calibri",sans-serif;text-decoration:none'>@Sabry Yousef</span></a></span></div>
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<div class="MsoNormal"><span style="mso-fareast-language:EN-US">This is not damage. Please ask customer to visit nearest store to get this assembled if customer is not aware how to assemble.</span></div>
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<div class="MsoNormal"><span style="mso-fareast-language:EN-US">Regards,<br>
Ankur</span></div>
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<div>From:<span lang="EN-US"> Sabry Yousef &lt;[email-masked]&gt;
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<b>Sent:</b> Thursday, 16 March 2023 10:57 AM<br>
<b>To:</b> Ankkur Gupta &lt;[email-masked]&gt;<br>
<b>Cc:</b> Escalations Dxbteam &lt;[email-masked]&gt;; Nashid Abdulnazar &lt;[email-masked]&gt;; Mayank Lodha &lt;[email-masked]&gt;; Landmark Group &lt;[email-masked]&gt;<br>
<b>Subject:</b> RE: [#5768960] - Returns<br>
<b>Importance:</b> High</span>
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<div class="MsoNormal"><span lang="EN-US">Hi <a id="OWAAM7A53B38730614B6780E8AEEF04FFF513" href="mailto:[email-masked]" rel="noreferrer">
<span style='font-family:"Calibri",sans-serif;text-decoration:none'>@Ankkur</span></a></span></div>
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<div class="MsoNormal"><span lang="EN-US">Kind reminder.</span></div>
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<div class="MsoNormal" style="background:white"><span lang="EN-US" style="color:#201F1E">Best Regards,</span></div>
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<span lang="EN-US" style="color:black">Sabry Yousef</span><span lang="EN-US"></span>
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<b><span lang="EN-US">From:</span></b><span lang="EN-US"> Landmark Group &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;
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<b>Sent:</b> Wednesday, March 15, 2023 7:59 PM<br>
<b>To:</b> Sabry Yousef &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Ankkur Gupta &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Cc:</b> Escalations Dxbteam &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;;
<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a><br>
<b>Subject:</b> Fwd: [#5768960] - Returns</span>
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<b><i><span lang="EN-US" style="font-size:13.5pt;color:indianred">CAUTION: External email sender. Use care when clicking on links or opening attachments!
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<div class="MsoNormal"><span lang="EN-US" style="font-size:10.5pt;font-family:-Apple-System">Hi team,</span></div>
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<div class="MsoNormal"><span lang="EN-US" style="font-size:10.5pt;font-family:-Apple-System">Any update on the case??</span></div>
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<div class="MsoNormal"><span lang="EN-US" style="font-size:10.5pt;font-family:-Apple-System">Bets regards,</span></div>
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<span lang="EN-US" style="font-size:10.5pt;font-family:-Apple-System">On Tue, 14 Mar at 11:48 AM
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<div class="MsoNormal"><span lang="EN-US" style="font-size:10.5pt;font-family:-Apple-System">Dear Ankkur,</span></div>
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<div class="MsoNormal"><span lang="EN-US" style="font-size:10.5pt;font-family:-Apple-System">Please advice on the below case.</span></div>
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<span lang="EN-US" style="font-size:10.5pt;font-family:-Apple-System;color:#201F1E">Best Regards,</span><span lang="EN-US" style="font-size:10.5pt;font-family:-Apple-System"></span>
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<span lang="EN-US" style="font-size:10.5pt;font-family:-Apple-System;color:black">Sabry Yousef</span><span lang="EN-US" style="font-size:10.5pt;font-family:-Apple-System"></span>
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<div class="MsoNormal"><span lang="EN-US" style="font-size:10.5pt;font-family:-Apple-System">From: Landmark Group &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;
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<b>Sent:</b> Sunday, March 5, 2023 7:00 PM<br>
<b>To:</b> Ankkur Gupta &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Cc:</b> Escalations Dxbteam &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> Fwd: [#5768960] - Returns</span></div>
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<b><i><span lang="EN-US" style="font-size:13.5pt;font-family:-Apple-System;color:indianred">CAUTION: External email sender. Use care when clicking on links or opening attachments!
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<div class="MsoNormal"><span lang="EN-US" style="font-size:10.5pt;font-family:-Apple-System">Hi Team,<br>
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Problem Statement: DAMAGED ITEM<br>
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Order ID: 6805700005<br>
Item ID: 162795532<br>
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Assistance Required: Damaged Item Received<br>
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Issue Description: Customer emailed us informing that he/she received the item on 28/02/23 but the item which they received is damaged, customer also provided us the picture of damaged item. <br>
Now customer is asking for return and refund/ exchange the item. So we request you to check this concern and let us know if we can offer return or exchange to customer or not.<br>
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Regards,<br>
Centrepoint Support Team</span></div>
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<a href="http://www.landmarkgroup.com" rel="noreferrer">www.landmarkgroup.com</a> </span></div>
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Attachments :
1. <a href='https://helpae.centrepointstores.com/helpdesk/attachments/2044014911242'>IMG_5048.MOV</a>