Subject: Note Added - [#5760537]
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Mon, 06 Mar 2023 14:55:16 +0000

Hi ,    Nusaybah Alzuman added a note and wants you to have a look.   Ticket URL:  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5760537    Subject:     Requester: Path-220    Note Content:   <div class="WordSection1">
<div class="MsoNormal"><a id="OWAAMA9DCFC14005541D681C9C2C55AF01246" href="mailto:[email-masked]" rel="noreferrer"><span style='font-family:"Calibri",sans-serif;text-decoration:none'>@Amrutha Shivaswamy (TCS)</span></a></div>
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<div class="MsoNormal">Confirmed.</div>
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<div class="MsoNormal">Thx.</div>
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<div>From: Amrutha Shivaswamy (TCS) &lt;[email-masked]&gt;
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<b>Sent:</b> Monday, March 6, 2023 4:56 PM<br>
<b>To:</b> Nusaybah Alzuman &lt;[email-masked]&gt;; LMG OMS &lt;[email-masked]&gt;<br>
<b>Cc:</b> Escalations Dxbteam &lt;[email-masked]&gt;; support cen &lt;[email-masked]&gt;; Qazi Mohammed &lt;[email-masked]&gt;; Vickum Dissanayake &lt;[email-masked]&gt;<br>
<b>Subject:</b> RE: [#5760537] -</div>
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<div class="MsoNormal"><span lang="EN-IN">Hi <a id="OWAAM790D2F310AEC455A80BF273D12873006" href="mailto:[email-masked]" rel="noreferrer">
<span style='font-family:"Calibri",sans-serif;text-decoration:none'>@Nusaybah Alzuman</span></a>,<br>
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We have published the RMA for the mentioned order: 6803189633. Please check and confirm.</span></div>
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<div class="MsoNormal"><span lang="EN-IN">Regards,</span></div>
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<div class="MsoNormal"><span lang="EN-IN">Amrutha N S</span></div>
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<div class="MsoNormal"><span lang="EN-IN">OMS Application Team</span></div>
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<b>From:</b> Nusaybah Alzuman &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;
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<b>Sent:</b> Monday, March 6, 2023 7:23 PM<br>
<b>To:</b> LMG OMS &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Amrutha Shivaswamy (TCS) &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Cc:</b> Escalations Dxbteam &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; support cen &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Qazi Mohammed &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;;
 Vickum Dissanayake &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> RE: [#5760537] -</div>
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<div class="MsoNormal">Hi <span lang="EN-IN"><a id="OWAAMC5515DAD58F542A897E9ADB22AD8DCCD" href="mailto:[email-masked]" rel="noreferrer"><span lang="EN-US" style='font-family:"Calibri",sans-serif;text-decoration:none'>@LMG OMS</span></a>
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<span lang="EN-US" style='font-family:"Calibri",sans-serif;text-decoration:none'>@Amrutha Shivaswamy (TCS)</span></a></span>
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<div class="MsoNormal">Store team refund below order on POS and status updated in Sahla as return created but return not sync to Hybris.</div>
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<div class="MsoNormal">Kindly create RMA in hybris and confirm.</div>
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<div class="MsoNormal">              </div>
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<div class="MsoNormal">Order number: <span class="ui-provider">6803189633</span><span class="ui-provider"><span lang="EN-IN"></span></span>
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<div class="MsoNormal">RITM0762944</div>
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<b>From:</b> Centrepoint &lt;<span lang="EN-IN"><a href="mailto:[email-masked]" rel="noreferrer"><span lang="EN-US">[email-masked]</span></a></span>&gt;
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<b>Sent:</b> Monday, March 6, 2023 4:02 PM<br>
<b>To:</b> Qazi Mohammed &lt;<span lang="EN-IN"><a href="mailto:[email-masked]" rel="noreferrer"><span lang="EN-US">[email-masked]</span></a></span>&gt;; Nusaybah Alzuman &lt;<span lang="EN-IN"><a href="mailto:[email-masked]" rel="noreferrer"><span lang="EN-US">[email-masked]</span></a></span>&gt;;
 Centrepoint Buraida &lt;<span lang="EN-IN"><a href="mailto:[email-masked]" rel="noreferrer"><span lang="EN-US">[email-masked]</span></a></span>&gt;<br>
<b>Cc:</b> Escalations Dxbteam &lt;<span lang="EN-IN"><a href="mailto:[email-masked]" rel="noreferrer"><span lang="EN-US">[email-masked]</span></a></span>&gt;<br>
<b>Subject:</b> Fwd: [#5760537] -</div>
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<b><i><span style="font-size:13.5pt;color:indianred">CAUTION: External email sender. Use care when clicking on links or opening attachments!
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Hi Team,<br>
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Order ID: 6803189633</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">AWB: 103391276</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Store code: Babyshop 21045<br>
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The customer claimed he returned the item to the store. but there is no return request on the order, CST shared an image of the invoice.</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Kindly check and do the needful.</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Thank You,<br>
<span style="color:black;background:white">Centrepoint </span>Support Team</span></div>
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<span style="font-size:10.5pt;font-family:-apple-system">On Thu, 2 Mar at 9:04 AM
<span class="separator">, Path-220 &lt;</span></span><span lang="EN-IN"><a href="mailto:[email-masked]" rel="noreferrer"><span lang="EN-US" style="font-size:10.5pt;font-family:-apple-system">[email-masked]</span></a></span><span class="separator"><span style="font-size:10.5pt;font-family:-apple-system">&gt;
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<span lang="AR-SA" style="font-size:10.5pt">نعم ام إرجاعها واستلمها الفرع</span><span dir="LTR"></span>
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<span dir="RTL"></span><span dir="RTL"></span><span lang="AR-SA" style="font-size:10.5pt"><span dir="RTL"></span><span dir="RTL"></span>‫أُرسلت من الـ </span><span dir="LTR" style="font-size:10.5pt;font-family:-apple-system">iPhone</span><span dir="LTR"></span>
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<span lang="AR-SA" style="font-size:10.5pt">‫في ٢٨‏/٠٢‏/٢٠٢٣ الساعة ٤:٢٣ م، كتب/كتبت ‏</span><span dir="LTR" style="font-size:10.5pt;font-family:-apple-system">Centrepoint</span><span dir="RTL"></span><span dir="RTL"></span><span lang="AR-SA" style="font-size:10.5pt"><span dir="RTL"></span><span dir="RTL"></span>
 ‏&lt;</span><span lang="AR-SA"><a href="mailto:[email-masked]" rel="noreferrer"><span lang="EN-US" dir="LTR" style="font-size:10.5pt;font-family:-apple-system">[email-masked]</span></a></span><span dir="RTL"></span><span dir="RTL"></span><span lang="AR-SA" style="font-size:10.5pt"><span dir="RTL"></span><span dir="RTL"></span>&gt;:</span><span lang="AR-SA" style="font-size:10.5pt"></span>
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<span style="font-size:10.5pt;font-family:-apple-system">Dear Customer,</span><span lang="AR-SA" dir="RTL" style="font-size:10.5pt"></span>
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<span style="font-size:10.5pt;font-family:-apple-system">This email concerns your Customer Service case # 5760537</span><span lang="AR-SA" dir="RTL" style="font-size:10.5pt"></span>
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<span style="font-size:10.5pt;font-family:-apple-system">I am following up on our email from 1 day back (mentioned below). We've not heard from you in 1 day. I request you to please provide us information requested in the trailing email
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">We request you to kindly reply within next 24 hours, as the support case request will be automatically considered resolved and be closed.</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Looking forward to your response.</span></div>
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<span lang="AR-SA" style="font-size:10.5pt">عميلنا العزيز,<br>
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تتعلق هذه الرسالة الإلكترونية بحالة خدمة العملاء الخاصة بك # 5760537<br>
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نحن نقوم بمتابعة بريدنا الإلكتروني منذ يوم (المذكور أدناه). لم نسمع منك خلال اليوم السابق. نطلب منكم تزويدنا بالمعلومات المطلوبة في البريد الإلكتروني التالي أدناه لمساعدتنا في حل استفسارك.<br>
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نطلب منك التفضل بالرد خلال 24 ساعة القادمة ، أو سيتم إغلاق الطلب بشكل تلقائي واعتبار أن القضية قد تم حلها.<br>
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نتطلع الى ردكم.</span><span dir="LTR" style="font-size:10.5pt;font-family:-apple-system"></span>
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<span style="font-size:10.5pt;font-family:-apple-system">-——</span><span style="font-size:10.5pt"></span>
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<span lang="AR-SA" style="font-size:10.5pt">مرحبا سليمان,</span><span lang="EN-IN" dir="LTR" style="font-size:10.5pt"></span>
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<span lang="AR-SA" style="font-size:10.5pt">شكرا لتواصلك معنا,</span><span dir="LTR" style="font-size:10.5pt;font-family:-apple-system"></span>
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<span dir="RTL"></span><span dir="RTL"></span><span lang="AR-SA" style="font-size:10.5pt"><span dir="RTL"></span><span dir="RTL"></span> نعتذر لك عن الازعاج الذي تسببنا به </span><span lang="AR-SA" style="font-size:10.5pt"></span>
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<span lang="AR-SA" style="font-size:10.5pt">من فضلك التأكيد هل تم إرجاع المنتج بالفرع هذا (الطابق الأول ، العثيم مول ، طريق عثمان بن عفان ، الاسكان<br>
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<span lang="AR-SA" style="font-size:10.5pt">لا تتردد في التواصل معنا إذا كنت بحاجة إلى مزيد من المساعدة.</span><span lang="AR-SA" style="font-size:10.5pt"></span>
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<span lang="AR-SA" style="font-size:10.5pt">أصدقاؤك ،</span><span lang="AR-SA" style="font-size:10.5pt"></span>
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<span lang="AR-SA" style="font-size:10.5pt">فريق الدعم</span><span lang="EN-IN" dir="LTR" style="font-size:10.5pt"></span>
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</span><span style="font-size:1.0pt;font-family:fdtktid;color:white">5760537:1125156</span><span style="font-size:10.5pt;font-family:-apple-system">
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