Subject: Note Added - [#5708757] Product information
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Wed, 15 Feb 2023 02:44:34 +0000

Hi ,    Wajeeha Arshi added a note and wants you to have a look.   Ticket URL:  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5708757    Subject:  Product information   Requester: essam saleh    Note Content:   <div class="WordSection1">
<div class="MsoNormal">Hi,</div>
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<div class="MsoNormal">Plz proceed with the return do not replace it.</div>
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<div class="MsoNormal">Thanks</div>
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<div>From: Centrepoint &lt;[email-masked]&gt; <br>
<b>Sent:</b> Wednesday, February 15, 2023 2:33 AM<br>
<b>To:</b> Wajeeha Arshi &lt;[email-masked]&gt;<br>
<b>Cc:</b> Escalations Dxbteam &lt;[email-masked]&gt;<br>
<b>Subject:</b> Fwd: [#5708757] - Product information</div>
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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>Hi Wajeeha,<br>
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Problem Statement : Return/Exchange approval. <br>
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Order Date :​05-Feb-2023<br>
Order ID: 6802477622</span></div>
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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>Territory: KSA<br>
Total Price : SAR129.00</span></div>
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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>Tracking ID:  680247762223999991</span></div>
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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>item id : 164358680</span></div>
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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>Link Item :
<a href="https://www.centrepointstores.com/ae/en/Beauty/Perfumes/Men%27s/LIFESTYLE-Dunhill-London-Eau-De-Toilette---100-ml/p/164358680" rel="noreferrer">
https://www.centrepointstores.com/ae/en/Beauty/Perfumes/Men%27s/LIFESTYLE-Dunhill-London-Eau-De-Toilette---100-ml/p/164358680</a><br>
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Issue Description : The customer is complaining about the perfume smell   (Dunhill London Eau De Toilette - 100 ml) but the  quality of the product (perfume),
<strong><span style='font-family:"Segoe UI",sans-serif'>but the performance of the perfume is very poor. also the CST said he used the perfume but one release that he is using perfume </span></strong><b><br>
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Kindly provide us a return approval for this so we can close this case asap. <br>
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Thank you for your help! <br>
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Regards,</span></div>
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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>Aseel Qiad </span></div>
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</span><span style='font-size:1.0pt;font-family:"fdtktid",serif;color:white'>5708757:1125156</span><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>
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