Subject: Note Added - [#5616583] Fwd: Refund
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Wed, 01 Feb 2023 09:19:11 +0000

Hi ,    Nusaybah Alzuman added a note and wants you to have a look.   Ticket URL:  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5616583    Subject:  Fwd: Refund   Requester: Fe Pulido    Note Content:   <div class="WordSection1">
<div class="MsoNormal">Hi <a id="OWAAMAD03343379FF428E8204AF877D457EBE" href="mailto:[email-masked]" rel="noreferrer">
<span style='font-family:"Calibri",sans-serif;text-decoration:none'>@Manager Sulaimaniya</span></a>
<a id="OWAAM0176B8A0045442F182A71F5B7CFF0F63" href="mailto:[email-masked]" rel="noreferrer">
<span style='font-family:"Calibri",sans-serif;text-decoration:none'>@Centrepoint Sulaimaniya</span></a>
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<div class="MsoNormal">Please find the attached invoice.</div>
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<div class="MsoNormal">Kindly check the CCTV for customer returning the item and confirm to us ASAP.</div>
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<div class="MsoNormal">Order ID: 6196421444</div>
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<div class="MsoNormal">Store Code:Babyshop21193</div>
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<div class="MsoNormal">Date: 09 – 01 – 2023 </div>
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<div class="MsoNormal">Time: 6:43 PM</div>
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<div class="MsoNormal">Item returned:</div>
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<div class="MsoNormal">As customer describe it a blue color jacket.</div>
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<li class="MsoListParagraph" style="margin-left:0in;mso-list:l0 level1 lfo1">164403151 - Juniors Quilted Hooded Jacket with Long Sleev<div></div>
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<div class="MsoNormal"><img width="342" height="220" style="width:3.5625in;height:2.2916in" id="Picture_x0020_1" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0NDAxMDg0MjgyNywiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.y9M2oEHc6mONYM-7Qxu3Svds_H3dGByaazwcf7thf-o" data-id="2044010842827"></div>
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<div class="MsoNormal">Issue Description: The customer returned item to the store,<span style="font-size:10.5pt;font-family:-apple-system"> but she did not get her refund</span>.</div>
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<div class="MsoNormal">Thanks</div>
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<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>From: Centrepoint &lt;[email-masked]&gt; <br>
<b>Sent:</b> Friday, January 27, 2023 9:56 AM<br>
<b>To:</b> Qazi Mohammed &lt;[email-masked]&gt;; Nusaybah Alzuman &lt;[email-masked]&gt;<br>
<b>Cc:</b> Escalations Dxbteam &lt;[email-masked]&gt;<br>
<b>Subject:</b> Fwd: [#5616583] - Fwd: Refund</div>
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<b><i><span style="font-size:13.5pt;color:indianred">CAUTION: External email sender. Use care when clicking on links or opening attachments!
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Hi Team,<br>
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Problem Statement: <strong><span style="font-family:-apple-system">Late refund</span></strong><br>
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Order Date: <strong><span style="font-family:-apple-system">​Jan 9, 2023</span></strong><br>
Order ID:<strong><span style="font-family:-apple-system">6196421444</span></strong><br>
Tracking ID:<strong><span style="font-family:-apple-system">103284423</span></strong>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Store Code:<strong><span style="font-family:-apple-system">Babyshop21193</span></strong><br>
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Assistance Required:<strong><span style="font-family:-apple-system"> Need urgent Refund</span></strong><br>
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Issue Description: ​as per the CST information the CST has returned items to the store but he did not get his refund we have checked the hybris but there is no return request Created also the CST has shared with the return recipet attached images you will find
 it blew.<br>
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Please check and process the refund.<br>
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Thank you for your help.<br>
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Regards,</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Aseel Qiad </span></div>
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<span style="font-size:10.5pt;font-family:-apple-system"><br>
</span><span style='font-size:1.0pt;font-family:"fdtktid",serif;color:white'>5616583:1125156</span><span style="font-size:10.5pt;font-family:-apple-system">
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Attachments :
1. <a href='https://helpae.centrepointstores.com/helpdesk/attachments/2044010842828'>5zFEpSn7t1EWKZ7YB4SPLbPPC4Agceyfiw.jpeg</a>