Subject: Note Added - [#5505472] استلمت قطعة معيبة ابغى استبدلها أو استرجعها
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sat, 21 Jan 2023 05:41:48 +0000

Hi ,    EcomRDC babyshop5 added a note and wants you to have a look.   Ticket URL:  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5505472    Subject:  استلمت قطعة معيبة ابغى استبدلها أو استرجعها   Requester: Khetam Muhammad    Note Content:   <div class="WordSection1">
<div class="MsoNormal">Dear Team,</div>
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<div class="MsoNormal">Item collected from customer and received in WMS.</div>
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<div class="MsoNormal">Please proceed.</div>
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<div class="MsoNormal">Thanks,</div>
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<div class="MsoNormal">Akram</div>
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<div>From: Akshay Berry &lt;[email-masked]&gt; <br>
<b>Sent:</b> Thursday, January 19, 2023 6:02 PM<br>
<b>To:</b> Nadeem Ahmed &lt;[email-masked]&gt;; support cen &lt;[email-masked]&gt;; EcomRDC babyshop5 &lt;[email-masked]&gt;; Bm Olmburaidah &lt;[email-masked]&gt;<br>
<b>Cc:</b> Escalations Dxbteam &lt;[email-masked]&gt;; Sulaiman Rehman &lt;[email-masked]&gt;<br>
<b>Subject:</b> RE: [#5505472] - استلمت قطعة معيبة ابغى استبدلها أو استرجعها</div>
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<div class="MsoNormal">Hi <a id="OWAAMAA3C59BA10604F81A9F58CB27FF77AEF" href="mailto:[email-masked]" rel="noreferrer">
<span style='font-family:"Calibri",sans-serif;text-decoration:none'>@Nadeem Ahmed</span></a>,</div>
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<div class="MsoNormal">Confirm if item collected.</div>
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<div class="MsoNormal">Order ID: 6179868823</div>
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<div class="MsoNormal">Item ID:162795523</div>
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<div class="MsoNormal">Regards,</div>
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<img width="122" height="58" style="width:1.2708in;height:.6041in" id="Picture_x0020_58" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0NDAwOTk2MTM4MiwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.PTP4KekBJQy4ahCtSgH3WgDQuZfQFnvpAMyw6fsAivw" data-id="2044009961382" alt="Logo

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<div class="MsoNormal"><b><span style='font-size:10.0pt;font-family:"Calibri Light",sans-serif'>Akshay Berry</span></b></div>
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<span style='font-size:10.0pt;font-family:"Calibri Light",sans-serif;color:#242424;background:white'>Vendor Support &amp; Escalations Specialist</span><b><span style='font-size:10.0pt;font-family:"Calibri Light",sans-serif'></span></b>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Calibri Light",sans-serif'>T: +971 4 5172125</span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Calibri Light",sans-serif'>Landmark Group HQ, Marina, Dubai, UAE</span></div>
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<b>From:</b> Nadeem Ahmed &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;
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<b>Sent:</b> Saturday, January 7, 2023 10:01 PM<br>
<b>To:</b> support cen &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; EcomRDC babyshop5 &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Bm Olmburaidah &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Cc:</b> Escalations Dxbteam &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Sulaiman Rehman &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> RE: [#5505472] - استلمت قطعة معيبة ابغى استبدلها أو استرجعها</div>
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<div class="MsoNormal">Dear Team,</div>
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<div class="MsoNormal">Tomorrow I will check and do the needful.</div>
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<div class="MsoNormal">Regards,</div>
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<div class="MsoNormal">Nadeem Ahmed</div>
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<div class="MsoNormal">OLM Buraidah</div>
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<div class="MsoNormal">Sent from <a href="https://go.microsoft.com/fwlink/?LinkId=550986" rel="noreferrer">
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<b>From: </b><a href="mailto:[email-masked]" rel="noreferrer">Centrepoint</a><br>
<b>Sent: </b>Saturday, January 7, 2023 11:17 AM<br>
<b>To: </b><a href="mailto:[email-masked]" rel="noreferrer">EcomRDC babyshop5</a>;
<a href="mailto:[email-masked]" rel="noreferrer">Nadeem Ahmed</a>; <a href="mailto:[email-masked]" rel="noreferrer">
Bm Olmburaidah</a><br>
<b>Cc: </b><a href="mailto:[email-masked]" rel="noreferrer">Escalations Dxbteam</a>;
<a href="mailto:[email-masked]" rel="noreferrer">Sulaiman Rehman</a><br>
<b>Subject: </b>Fwd: [#5505472] - استلمت قطعة معيبة ابغى استبدلها أو استرجعها</div>
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<span style="font-size:10.5pt;font-family:-apple-system;color:black">Dear Nadeem/Akram,</span><span style="font-size:10.5pt;font-family:-apple-system"></span>
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<span style="font-size:10.5pt;font-family:-apple-system;color:black">Order ID: 6179868823<br>
Tracking ID: 19743096179868823<br>
Item ID:162795523</span><span style="font-size:10.5pt;font-family:-apple-system"></span>
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<span style="font-size:10.5pt;font-family:-apple-system;color:black">Can you please assist to arrange the return collection here, as per your previous advise the collection is not done still and the item is WWD. There will be no RVP assigned
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<span style="font-size:10.5pt;font-family:-apple-system;color:black">Thank you for your help.</span><span style="font-size:10.5pt;font-family:-apple-system"></span>
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<span style="font-size:10.5pt;font-family:-apple-system;color:black">Regards,</span><span style="font-size:10.5pt;font-family:-apple-system"></span>
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<span style="font-size:10.5pt;font-family:-apple-system;color:black">Apoorv</span><span style="font-size:10.5pt;font-family:-apple-system"></span>
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<span style="font-size:10.5pt;font-family:-apple-system">تشغيل الأثنين, 26 ديسمبر, 2022 في 9:26 ص
<span class="separator">, EcomRDC babyshop5 &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; كتب:
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Dear Nadeem,</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Please arrange delivery team for collection.</span></div>
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<span style="font-size:10.5pt;font-family:-apple-system"><img width="762" height="436" style="width:7.9375in;height:4.5416in" id="_x0000_i1025" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0NDAwNzk2NDUxNSwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.gcbnGEbMI3aDCxLJejhYjjRriqf16ZiyQX2WzZfeP34"></span><span style="font-size:10.5pt;font-family:-apple-system"></span>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Thanks,</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">akram</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">From: Centrepoint
<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a> <br>
<b>Sent:</b> Monday, December 26, 2022 6:25 AM<br>
<b>To:</b> EcomRDC babyshop5 &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Cc:</b> Escalations Dxbteam &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> Fwd: [#5505472] - استلمت قطعة معيبة ابغى استبدلها أو استرجعها</span></div>
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<b><i><span style="font-size:13.5pt;font-family:-apple-system;color:indianred">CAUTION: External email sender. Use care when clicking on links or opening attachments!
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Hi Team,<br>
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Problem Statement:  WWD DAMAGED ITEM<br>
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Order Date : Nov 7, 2022<br>
Order ID: 6179868823<br>
Tracking ID: 19743096179868823<br>
Item ID:162795523<br>
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Assistance Required: <strong><span style="font-family:-apple-system">Damaged Item Received</span></strong><br>
Issue Description: Customer emailed us informing that he/she received the item on 11/16/22 but the item which they recieved is damaged, customer also inform us this item is only works on
<strong><span style="font-family:-apple-system">battery</span></strong> and does not work on
<strong><u><span style="font-family:-apple-system">electricity</span></u></strong><u> </u><br>
Now customer is asking for return and refund/ exchnage the item. So we request you to check this concern and let us know if we can offer return or exchange to customer or not.<br>
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Regards,</span></div>
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