Subject: Ticket Assigned - Conversation with Maryam
From: Landmark Group <[email-masked]>
To: [email-masked]
Date: Thu, 19 Jan 2023 08:48:54 +0000

Hi Reenad Alosaimi,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Maryam Maryam                    Bot:  Hi, welcome to Splash Fashions?مرحبًا بك في سبلاش Bot:  Hi maryam, what do you need help with? Customer:  ? Returns Process Bot:    Want to return something?   No problem. ? You can do it in 3 easy ways:   1. Request a return online. Simply go to order history in My Account.   2. Drop into one of our nearest stores and hand over your return.   3. Or call us on 800-1111027 and our team will arrange a return pickup.   For more details, check out  Returns Process under Help Centre.  Bot:  Before you go, would you like to rate our Customer Service [Customer Feedback: Neither Satisfied or Dissatisfied] Bot:  Would you like to still talk to one of our agent? Customer:  Yes            12:34 PM, 19th Jan                   Reenad                   Hi Maryam , My name is Reenad .Thank you for contacting Centrepoint. I will be happy to help you!           12:34 PM, 19th Jan                   Reenad                   Hi, I'm not getting a response from you. Are we still connected?           12:36 PM, 19th Jan                     Maryam                    Hello , i recently made an order worth 829 and made a return request worh over 500. However i only have received 349           12:36 PM, 19th Jan                     Maryam                    Hellp           12:36 PM, 19th Jan                     Maryam                    Hello*           12:36 PM, 19th Jan                     Maryam                    Then today after complaining i have received 91 . Bo           12:38 PM, 19th Jan                     Maryam                    How ever you still owe me 70 rs           12:38 PM, 19th Jan                     Maryam                    Hello           12:39 PM, 19th Jan                     Maryam                    Start Again           12:40 PM, 19th Jan                   Reenad                   Could you please share your order number so that I can assist you further?           12:40 PM, 19th Jan                     Maryam                    6194286982           12:40 PM, 19th Jan                     Maryam                    This is the order           12:41 PM, 19th Jan                   Reenad                   Thank you for sharing the order details. Please allow me a moment to check this for you.           12:42 PM, 19th Jan                   Reenad                   Please be assured as we have now escalated this issue to our concerned team and they are closely working on this to fix it for you.             12:45 PM, 19th Jan                   Reenad                   Is there anything else i can assist you with?           12:45 PM, 19th Jan                     Maryam                    When will i get my refund?           12:45 PM, 19th Jan                   Reenad                   I've just checked the order. We've escalated your request to the concerned team. It does take some time for them to process and action this. Kindly bear with us. As soon as we get an update, I will provide you with the resolution in your email: [email-masked]            12:46 PM, 19th Jan                   Reenad                   It was a pleasure to assist you.Thank you for shopping with Centrepoint  Have a wonderful day.           12:48 PM, 19th Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5605271