Subject: Note Added - [#5286146] Re: مبلغ الإرجاع في الطريق
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sun, 15 Jan 2023 14:57:24 +0000

Hi ,    Nusaybah Alzuman added a note and wants you to have a look.   Ticket URL:  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5286146    Subject:  Re: مبلغ الإرجاع في الطريق   Requester: N MOKHTAR    Note Content:   <div class="WordSection1">
<div class="MsoNormal">( <span style="background:yellow;mso-highlight:yellow">why you are sending email late</span> )</div>
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<div class="MsoNormal">Hi <a id="OWAAM64547BA9A5E54AA9A74D63B60DD98705" href="mailto:[email-masked]" rel="noreferrer">
<span style='font-family:"Calibri",sans-serif;text-decoration:none'>@Kamaruddin Shaikh</span></a>
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<div class="MsoNormal">FYI &amp; intervention.  ( We raised this issue to store same day once we received from Cs team) Find below trail email for reference.
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<div class="MsoNormal">Hi <a id="OWAAMEDFE192051FA403396DB2C2CF310CA13" href="mailto:[email-masked]" rel="noreferrer">
<span style='font-family:"Calibri",sans-serif;text-decoration:none'>@Rafeek Jabbar</span></a>
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<div class="MsoNormal">Cashier has processed refund in cash mode and customer is claiming that cashier has not handed over cash to him. Kindly investigate this issue and revert .
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<div>From: centrepoint jeddahbawadi &lt;[email-masked]&gt;
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<b>Sent:</b> Sunday, January 15, 2023 4:21 PM<br>
<b>To:</b> Nusaybah Alzuman &lt;[email-masked]&gt;<br>
<b>Cc:</b> Escalations Dxbteam &lt;[email-masked]&gt;; support cen &lt;[email-masked]&gt;; Qazi Mohammed &lt;[email-masked]&gt;; Vickum Dissanayake &lt;[email-masked]&gt;; Kamaruddin Shaikh &lt;[email-masked]&gt;;
 Rafeek Jabbar &lt;[email-masked]&gt;; manager centrepointbawadi &lt;[email-masked]&gt;<br>
<b>Subject:</b> RE: [#5286146] - Re: <span lang="AR-SA" dir="RTL">مبلغ الإرجاع في الطريق</span>
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<div class="MsoNormal">Dear Ms. Nusaybah </div>
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<div class="MsoNormal">Please find the attached fill No Any Excess Date 14-11-2022 </div>
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<div class="MsoNormal">Also I can’t check CCTV because this is more than 40 days no Any CCTV available
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<div class="MsoNormal">Noted: As per customer not received 44SR only other amount Received
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<div class="MsoNormal">( <span style="background:yellow;mso-highlight:yellow">why you sending email late</span> )
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<div class="MsoNormal"><span style="font-size:14.0pt;font-family:Aharoni;color:#222A35">Thanks&amp;Regards .<b></b></span></div>
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<div class="MsoNormal"><span style="font-size:14.0pt;font-family:Aharoni;color:#222A35">RAYAN .</span></div>
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<div class="MsoNormal"><span style="font-size:14.0pt;font-family:Aharoni;color:#222A35">Head Cashier .</span></div>
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<div class="MsoNormal"><span style="font-size:14.0pt;font-family:Aharoni;color:#222A35">0544056891 .</span></div>
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<b>From:</b> Nusaybah Alzuman &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;
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<b>Sent:</b> Sunday, January 15, 2023 3:15 PM<br>
<b>To:</b> centrepoint jeddahbawadi &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; manager centrepointbawadi &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Cc:</b> Escalations Dxbteam &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; support cen &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Qazi Mohammed &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;;
 Vickum Dissanayake &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Kamaruddin Shaikh &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Rafeek Jabbar &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> RE: [#5286146] - Re: <span lang="AR-SA" dir="RTL">مبلغ الإرجاع في الطريق</span><br>
<b>Importance:</b> High</div>
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<div class="MsoNormal">Hi <a id="OWAAME24D7E9B5B6F43DCBC2009952FA15764" href="mailto:[email-masked]" rel="noreferrer">
<span style='font-family:"Calibri",sans-serif;text-decoration:none'>@manager centrepointbawadi</span></a>
<a id="OWAAM583F9BEDE4D148EAB0065F969FEA428E" href="mailto:[email-masked]" rel="noreferrer">
<span style='font-family:"Calibri",sans-serif;text-decoration:none'>@centrepoint jeddahbawadi</span></a>
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<div class="MsoNormal">Any update on below issue?</div>
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<b>From:</b> Nusaybah Alzuman <br>
<b>Sent:</b> Thursday, January 12, 2023 4:43 PM<br>
<b>To:</b> centrepoint jeddahbawadi &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; manager centrepointbawadi &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Cc:</b> Escalations Dxbteam &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; support cen &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Qazi Mohammed &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;;
 Vickum Dissanayake &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Kamaruddin Shaikh &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Rafeek Jabbar &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> RE: [#5286146] - Re: <span lang="AR-SA" dir="RTL">مبلغ الإرجاع في الطريق</span><br>
<b>Importance:</b> High</div>
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<div class="MsoNormal">Hi <a id="OWAAMC16D3546C0684144965AE4EC3D9D9898" href="mailto:[email-masked]" rel="noreferrer">
<span style='font-family:"Calibri",sans-serif;text-decoration:none'>@manager centrepointbawadi</span></a>
<a id="OWAAMF2F392C0EBB24A3181FA23E1F1251919" href="mailto:[email-masked]" rel="noreferrer">
<span style='font-family:"Calibri",sans-serif;text-decoration:none'>@centrepoint jeddahbawadi</span></a>
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<div class="MsoNormal">Customer refunded online items as cash value in your store and she complaint cash not given.</div>
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<div class="MsoNormal">Please check DSSR if the store has excess in reconciliation on date (14 &amp; 16 Nov) and confirm to us.</div>
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<div class="MsoNormal">If yes, call the customer and hand over the refund.</div>
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<div class="MsoNormal">If not, investigate with cashier and inform to audit team. </div>
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<span style="background:yellow;mso-highlight:yellow">Date: 14/Nov/2022</span>
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<div class="MsoNormal">Amount: 44 SR</div>
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<div class="MsoNormal"><span style="background:yellow;mso-highlight:yellow">Date: 16/Nov/2022</span></div>
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<div class="MsoNormal">Amount: 28 SR</div>
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<div class="MsoNormal"><img width="780" height="173" style="width:8.125in;height:1.8055in" id="Picture_x0020_1" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0NDAwOTQ2MjM1MCwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.0HWWu1e1l3fcNJq-BrS7oKO7y1zOc563zFjMDVA-mRY" data-id="2044009462350"></div>
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<div class="MsoNormal">Thanks</div>
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<b>From:</b> Centrepoint &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;
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<b>Sent:</b> Thursday, January 12, 2023 11:28 AM<br>
<b>To:</b> Qazi Mohammed &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Nusaybah Alzuman &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Cc:</b> Escalations Dxbteam &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> Fwd: [#5286146] - Re: <span lang="AR-SA" dir="RTL">مبلغ الإرجاع في الطريق</span>
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<b><i><span style="font-size:13.5pt;color:indianred">CAUTION: External email sender. Use care when clicking on links or opening attachments!
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Hi Team,</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">With reference to the order number: 6180978914</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Customer has confirmed returning items to the store - 164574807, 164574640. Customer is complaining they did not receive any refund here, while on hybris it is showing cash refund
 given to customer by the store.</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Kindly assist to check with store if any cash was handed over to store and share proof of refund.</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Thank you for your help.</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Regards,</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Apoorv</span></div>
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</span><span style="font-size:1.0pt;font-family:fdtktid;color:white">5286146:1125156</span><span style="font-size:10.5pt;font-family:-apple-system">
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